Purpose: See how you can arrange for a carrier to collect parcels directly from your location, either on a fixed day per week or as a one-off incidental pickup.
What is a pickup?
You can request that a carrier collects parcels directly from your warehouse or store location. There are two types of available pickups:
- Incidental (one-off) pickups, which you can arrange through the Sendcloud panel for specific carriers on an ad-hoc basis; or
- Recurring (fixed) pickups which you can arrange to occur every week on a set day.
Arranging incidental pickups through the panel requires a Small Shop subscription plan or higher. You can also opt to drop your parcels off at a service point of your chosen carrier.
Pickup reports
Please make sure that you have printed off a pickup report before your parcel collection. The delivery driver must sign and date this report at the time of collection and you must retain this documentation for your own records. This document serves as proof of collection and will be requested in order to file a claim for lost or damaged parcels.
You can read all about how to create a pickup report through Sendcloud here: How to create a pickup report
How to request an incidental pickup
Method 1: Create a request via the Sendcloud panel
- Before you can request a pickup through the panel, you must first enter a pickup address in your Sendcloud address settings. To do this go to Settings > Addresses > Pickup Address > Create New and enter the details for the location where your parcels are available for collection.
Important: please note that your pickup address must match the sender address as shown on your shipping label(s). - Click on Pickups at the top of the panel and select Request a pickup. You can only request a pickup for parcels for which you have already created and printed a shipping label.
- Select your pickup address and your desired carrier. Depending on the carrier, you can select a time slot in addition to a date for your parcels to be collected.
Method 2: Create a request via the API
Please note that only DHL Express is available via the API. When creating a pickup via the API, the pickup address is dynamic and, therefore, it isn't necessary to use a pickup address already saved in your Sendcloud account.
Pickup conditions per country and per carrier
Your shipping volume may determine if you meet the requirements for a parcel pickup. Please note that available times can vary and are subjected to the availability of the local office.
The carriers listed below are the ones which are currently available for creating incidental pickups. For unlisted carriers, we can arrange a recurring pickup on your behalf.
Netherlands/Belgium:
- DHL Parcel (NL):
- Minimum 5 parcels or 1 pallet per pickup
- If you don't meet the minimum requirement, a surcharge may be applied
- For pickup cancellations, please contact our support team
- UPS (NL):
- 1 parcel minimum per pickup, it can be at your business address or your client's home
- Cost per pickup is €3,25
- Same day pickups are only available for UPS Express Saver, the cost may be higher since it is subjected to the route the driver must take
Germany/Austria:
- DPD (DE):
- Free pick up
- Pick-up time slot between 09:00 - 18:00h
- The registration of the pickup must be made max. 24 hours before the desired pickup.
If you are shipping more than 20 shipments a week, you have the option to arrange a fixed time frame for pickup by a DPD driver, for this, we will need to request a DPD pickup log. Please note that a minimum of 4 shipments must be handed over to the driver for each pickup. You can find more information here
- UPS(DE):
- UPS Standard allows you to schedule a pickup for the following business day.
- Option to enter a time slot of at least 2 hours in the afternoon. In the morning you can set up a collection either from 09:00 to 13:00 or from 11:00 to 13:00
- UPS Express for same-day pick-up, the pickup request should be requested by 11:00 am (at the latest). The time frame for the earliest and latest possible pickup must be 6 hours.
- For manual pickups, UPS charges the following fees:
Pickup type Fee Standard €3,50 Express €7,00
Please note, it is not possible to arrange a pickup for shipments over 1 ton.
- DPD (AT):
- Pickup registration is not possible via the panel
- A DPD AT customer number must be requested for you upfront via our Support
- This can be requested if at least 20 parcels are shipped per month. A service fee of €9.95* applies up to and including 29 parcels per month. **NOTE** If two different pickup addresses are saved in your Sendcloud account, DPD AT will also charge a fee of €9.95 twice. For single parcel pickups, DPD AT charges €2.00. Here are some case examples for a better explanation
- You ship more than 30 parcels per month, but only hand over 1 parcel to the driver. The service fee does not apply, but the fee for individual pickup does. You will be charged €1.75
- You ship less than 30 parcels per month, but you hand over 3 parcels to the driver for pick-up. Furthermore, you will be charged with the service fee, but not with the single pick-up fee. You will be charged €9.95.
- You ship less than 30 parcels per month and hand over only 1 parcel to the driver for pick-up. You will be charged both the service fee and the single-pickup fee. Likewise, you will be charged €9.95 + €2.00.
Please note that Post AT does not offer pick-up services.
Spain:
- Correos/Correos Express/UPS
- Please find the necessary information in the following article: Pickup Conditions in Spain
UK:
- UPS
- Minimum 1 parcel per pickup
- We recommend requesting a pickup at least 1 working day in advance
Italy:
- Poste Italiano (IT):
- Minimum 1 parcel per pickup
- We recommend requesting a pickup at least 1 working day in advance
France:
- UPS:
- Available if you have a direct contract with UPS and have connected it to your Sendcloud account.
- Minimum 1 parcel per pickup
- We recommend requesting a pickup at least 1 working day in advance
Fixed or Recurring Pickups
You can request a fixed pickup on a specific day per week, multiple times per week, or even daily pickups depending on your needs.
To arrange a fixed pickup if you do not have a direct contract with a shipping carrier, please contact our Customer Service department and allow at least 5-10 working days of processing time between the time of request and the first requested collection day.
Belgium:
- BPost (BE):
- You can schedule a Pickup directly with the carrier. For more information click here.
Italy:
- Poste Italiano (IT):
- Minimum 1 parcel per pickup
- We recommend scheduling them 2 work days in advance
Netherlands/Belgium:
- DPD (NL):
- If you ship between 100-300 packets a month, DPD will pickup your parcels during their route between 9:00-17:00 hrs.
- If your volume is higher than 300 parcels a month, you may request for an specific pickup timeslot
- Keep in mind that you need to request this 5 work days in advance
- DHL Parcel:
- Minimum 5 parcels per pickup
- Minimum monthly volume: 100 parcels
- Keep in mind that you need to request this 5 work days in advance
- UPS:
- Minimum 1 parcel per pickup
- You can schedule a daily collection for 10 euros per week.
- Costs may vary and are subjected to the pickup address and day of collection.
- Keep in mind that you need to request this 5 work days in advance
- PostNL (NL):
- Minimum 500 parcels per month
- Cost are subjected to your pickup address
- Keep in mind that you need to request this 5-10 work days in advance
- Bpost
- You can arrange a collection with bpost directly by following this link.
- You can provide several packages in one request with a maximum of 1,5 m³ and 500 kg per pickup (30 kg per item).
- The driver will come to any address in Belgium, between 12:00 and 17:00.
- Cut-off time for same day pickup is 11:30am.
Germany/Austria:
- DPD (DE):
- regular pickup can be scheduled for certain days as well as times (can sometimes differ) with DPD. Typical timeframe is between 09:00 - 18:00
- Keep in mind that you need to request this in a written form at least 5 days upfront, please reach out to our support if you want a regular pick up with DPD
- UPS:
- You can schedule a regular pick up with UPS for certain days and time frames without any additional fees
- Keep in mind that you need to request this in a written form at least 5 days upfront, please reach out to our support if you want a regular pick up with UPS
- Please note that we cannot arrange a pickup for shipments over 1 ton.
Example: You ship 400 parcels that have a total weight of 2 tons. Unfortunately, it is not possible for these to be picked up in a single collection. Please divide the pickups over several days so that all shipments can be picked up without any problems.
Drivers generally show up for pickup in a Sprinter. These vehicles are not designed for shipments with a total weight of over one ton, If you are unsure about this and have any questions, please feel free to contact our support team!
- DPD (AT):
- A DPD AT customer number must be requested for you upfront via our Support
- This can be requested if at least 20 parcels are shipped per month. A service fee of €9.95* applies up to and including 29 parcels per month. **NOTE** If two different pickup addresses are saved in your Sendcloud account, DPD AT will also charge a fee of €9.95 twice.
- You ship more than 30 parcels per month, but only hand over 1 parcel to the driver. The service fee does not apply, but the fee for individual pickup does. You will be charged €1.75
- Keep in mind that you need to request this in a written form at least 5 days upfront, please reach out to our support if you want a regular pick up with DPD
Please note that Post AT does not offer pick-up services.
Spain:
- Please find the necessary information in the following article: Pickup Conditions in Spain
Please keep in mind that non-compliance with the aforementioned conditions may result in the carrier levying a surcharge, which will be reflected in your upcoming invoices. When shipping with any carrier you automatically accept their terms and conditions. If you schedule a pickup directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, including failed pickups and lost/damaged or delayed parcels.