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How can I request a parcel pickup?

Team Sendcloud
  • Updated

Purpose: See how you can arrange for a carrier to collect parcels directly from your location, either on a fixed day per week or as a one-off incidental pickup.

Note: If you ship with your own direct contract, you will have to arrange the pickup directly with the carrier. It is not possible to arrange it via the panel or by contacting Sendcloud.

What is a pickup?

You can request that a carrier collects parcels directly from your warehouse or store location. There are two types of available pickups:

  • Incidental (one time) pickups, which you can arrange through the Sendcloud panel for specific carriers on an ad-hoc basis; or
  • Recurring (fixed) pickups which you can arrange to occur every week on a set day. 
Please ensure you schedule collections at least 2 working days in advance to allow for processing time. Always check the specific pickup conditions for your chosen carrier.

Pickup reports

Please make sure that you have printed off a pickup report before your parcel collection. The delivery driver must sign and date this report at the time of collection and you must retain this documentation for your own records. This document serves as proof of collection and will be requested in order to file a claim for lost or damaged parcels. 

You can read all about how to create a pickup report in our article How to create a pickup report.

How to request an incidental pickup

Via the Sendcloud panel

  1. Before you can request a pickup through the panel, you must first enter a pickup address in your Sendcloud address settings. To do this go to Settings > Addresses > Pickup > Create New and enter the details for the location where your parcels are available for collection.

    Important: please note that your pickup address must match the sender address as shown on your shipping label(s).
  2. Click Pickups at the top of the panel and select Request a pickup. You can only request a pickup for parcels for which you have already created and printed a shipping label. 
  3. Click One time pickup 
  4. Select your pickup address and your desired carrier. 
  5. Fill in the form
  6. Click Request pickup

Via the API

➡API documentation

Please note that only DHL Express is available via the API. When creating a pickup via the API, the pickup address is dynamic and, therefore, it isn't necessary to use a pickup address already saved in your Sendcloud account. 

How to request a recurring pickup

You can request a recurring pickup on a specific day per week, multiple times per week, or even daily pickups, depending on your needs and on the carriers' conditions.

Via the panel

Important: This option is only available for DPD Netherlands, DPD Belgium, DPD Germany, DPD Austria, GLS Austria, UPS Germany, DHL Netherlands, DHL Belgium, Correos, Correos Express, SEUR and Poste Delivery Business.

To request a recurring pickup directly from your Sendcloud panel, follow these steps: 

  1. In your Sendcloud panel, go to Pickups > Request a pickup
  2. Select Recurring pickup
  3. Enter your pickup address and select the carrier
  4. Fill in the form
  5. Click Request pickup to send your request to the carrier
  6. Once your request is approved by the carrier, a support agent from Sendcloud will contact you via email to confirm.

Through Sendcloud support

For any other carriers that you use with our Sendcloud rates and that support recurring pickups, you can request a fixed pickup by contacting our support team well in advance before the first collection day.

Pickup conditions per country and per carrier

Your shipping volume may determine if you meet the requirements for a parcel pickup. Please note that available times can vary and are subjected to the availability of the local office.

Incidental pickups

Netherlands/Belgium:
  • DHL Parcel (NL):
    • Minimum 5 parcels or 1 pallet per pickup
    • If you don't meet the minimum requirement, a surcharge may be applied
    • For pickup cancellations, please contact our support team
  • UPS (NL):
    • 1 parcel minimum per pickup, it can be at your business address or your client's home 
    • Cost per pickup: Incidental (same day) 5.37 / Incidental (future day) 2.89 / Weekly (recurring) 10.51
    • Same day pickups are only available for UPS Express Saver, the cost may be higher since it is subjected to the route the driver must take 
  • UPS (BE)
    • Cost per pickup: Incidental (same day) 5.37 / Incidental (future day) 2.89 / Weekly (recurring) 10.50
  • FedEx (NL):
  • No minimum amount of parcels
  • No costs per pick-up
Germany/Austria:
  • DPD (DE):
    • Free pickup
    • Pickuup time slot between 09:00 - 18:00h
    • The registration of the pickup must be made max. 24 hours before the desired pickup.
      If you are shipping more than 20 shipments a week, you have the option to arrange a fixed time frame for pickup by a DPD driver, for this, we will need to request a DPD pickup log. Please note that a minimum of 4 shipments must be handed over to the driver for each pickup. You can find more information here
  • UPS (DE):
    • UPS Standard allows you to schedule a pickup for the following business day.
    • Option to enter a time slot of at least 2 hours in the afternoon. In the morning you can set up a collection either from 09:00 to 13:00 or from 11:00 to 13:00
    • UPS Express for same-day pick-up, the pickup request should be requested by 11:00 am (at the latest). The time frame for the earliest and latest possible pickup must be 6 hours.
    • Cost per pickup: Incidental (same day) 7.06 / Incidental (future day) 3.70 / Weekly (recurring) 10.70
    • Please note, it is not possible to arrange a pickup for shipments over 1 ton.
  • UPS (AT)
    • Cost per pickup: Incidental (same day) 6.00 / Incidental (future day) 4.00 / Weekly (recurring) N/A
  • DPD (AT):
    • Pickup registration is not possible via the panel
    • A DPD AT customer number must be requested for you upfront via our Support
    • This can be requested if at least 20 parcels are shipped per month. A service fee of €9.95* applies up to and including 29 parcels per month. **NOTE** If two different pickup addresses are saved in your Sendcloud account, DPD AT will also charge a fee of €9.95 twice. For single parcel pickups, DPD AT charges €2.00. Here are some case examples for a better explanation
    • You ship more than 30 parcels per month, but only hand over 1 parcel to the driver. The service fee does not apply, but the fee for individual pickup does. You will be charged €2.00
    • You ship less than 30 parcels per month, but you hand over 3 parcels to the driver for pick-up. Furthermore, you will be charged with the service fee, but not with the single pick-up fee. You will be charged €9.95.
    • You ship less than 30 parcels per month and hand over only 1 parcel to the driver for pick-up. You will be charged both the service fee and the single-pickup fee. Likewise, you will be charged €9.95 + €2.00. 

Please note that Post AT does not offer pick-up services.

Spain:
UK:
  • UPS
    • Minimum 1 parcel per pickup
    • Cost per pickup: Incidental (same day) 4.20 / Incidental (future day) 2.89 / Weekly (recurring) 7.00 (GBP)
Italy:
 France:
  • UPS: 
    • Available if you have a direct contract with UPS and have connected it to your Sendcloud account.
    • Minimum 1 parcel per pickup
    • We recommend requesting a pickup at least 1 working day in advance
  • FedEx:
    • No minimum parcels
    • No costs per pick-up

Fixed or recurring pickups

Belgium:
  • BPost (BE): 
    • You can schedule a pickup directly with the carrier. For more information click here.
Italy:
Netherlands/Belgium:
  • DPD (NL): 
    • If you ship between 100-300 packets a month, DPD will pickup your parcels during their route between  9:00-17:00 hrs. 
    • If your volume is higher than 300 parcels a month, you may request for an specific pickup timeslot
    • Keep in mind that you need to request this 5 work days in advance
  • DHL Parcel: 
    • Minimum 5 parcels per pickup
    • Minimum monthly volume: 100 parcels
    • If your volume is higher than 300 parcels a month, you may request for an specific pickup timeslot
    • Keep in mind that you need to request this 5 work days in advance
  • UPS: 
    • Minimum 1 parcel per pickup
    • You can schedule a daily collection for 10 euros per week. 
    • Costs may vary and are subjected to the pickup address and day of collection. 
    • Keep in mind that you need to request this 5 work days in advance
  • Bpost
    • You can arrange a collection with bpost directly by following this link.
    • You can provide several packages in one request with a maximum of 1,5 m³ and 500 kg per pickup (30 kg per item).
    • The driver will come to any address in Belgium, between 12:00 and 17:00. 
    • Cut-off time for same day pickup is 11:30am. 
Germany/Austria:
  • DPD (DE): 
    • regular pickup can be scheduled for certain days as well as times (can sometimes differ) with DPD. Typical timeframe is between 09:00 - 18:00
    • Keep in mind that you need to request this in a written form at least 5 days upfront, please reach out to our support if you want a regular pick up with DPD
  • UPS: 
    • You can schedule a regular pickup with UPS for certain days and time frames without any additional fees
    • Keep in mind that you need to request this in a written form at least 5 days upfront, please reach out to our support if you want a regular pick up with UPS
    • Please note that we cannot arrange a pickup for shipments over 1 ton.

      Example: You ship 400 parcels that have a total weight of 2 tons. Unfortunately, it is not possible for these to be picked up in a single collection. Please divide the pickups over several days so that all shipments can be picked up without any problems.
      Drivers generally show up for pickup in a Sprinter. These vehicles are not designed for shipments with a total weight of over one ton, If you are unsure about this and have any questions, please feel free to contact our support team!
  • DPD (AT):
    • A DPD AT customer number must be requested for you upfront via our Support
    • This can be requested if at least 20 parcels are shipped per month. A service fee of €9.95* applies up to and including 29 parcels per month. **NOTE** If two different pickup addresses are saved in your Sendcloud account, DPD AT will also charge a fee of €9.95 twice.
    • You ship more than 30 parcels per month, but only hand over 1 parcel to the driver. The service fee does not apply, but the fee for individual pickup does. You will be charged €1.75
    • Keep in mind that you need to request this in a written form at least 5 days upfront, please reach out to our support if you want a regular pick up with DPD

Please note that Post AT does not offer pick-up services.

 

Spain:

Drop-off at a service point

If you don't wish to schedule a pickup or if your Sendcloud plan does not allow it, you can also drop off your packages at a service point for pickup and delivery by the carrier. You must have created and printed your shipping labels before dropping off your parcels at the location of your choice.

Please keep in mind that non-compliance with the aforementioned conditions may result in the carrier levying a surcharge, which will be reflected in your upcoming invoices. When shipping with any carrier you automatically accept their terms and conditions. If you schedule a pickup directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, including failed pickups and lost/damaged or delayed parcels.