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Pick-up conditions in Spain

Mariana
  • Updated
LiteGrowthPremiumPro

Purpose: In this article we explain how to organize fixed or incidental pick-ups, as well as the conditions and requirements.

*Free plan users can schedule incidental pick-ups with Correos Express, since sending a package with Correos Express requires scheduling a pick-up.

Important: Remember to always create your pick-up report, have the carrier sign it, and stamp it. This document is mandatory to file a claim.
Note: Available times can vary and are subjected to the availability of the local office. During high season, holiday season and causes of force majeure pick-up times may vary.

Correos

For the carrier to pick up your parcels you must schedule a pick-up after creating your labels. pick-ups with Correos can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards).

Incidental pick-ups

To schedule a one-time pick-up, you can schedule an incidental pick-up from the Sendcloud panel. To learn how to do it, read our article How can I request a parcel pick-up.  pick-ups with Correos can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards).

Conditions:

  • Minimum: Each pick-up requires a minimum of 5 shipments, with a monthly average of at least 10 shipments per pick-up. This means it's ok to hand over 5 shipments, as long as the monthly average meets the 10 shipments per pick-up requirement.
  • Must be requested 1 workday before (low season) and 3 working days in advance (high season)
  • Two different shifts: morning (10:00-14:00) or afternoon (15:00-19:00)
  • For special pallet pick-ups, please contact our support team
  • Costs: Free

Recurring pick-ups

You can schedule a recurring pick-up directly from your Sendcloud panel if you have at least 10 parcels per pick-up. To learn how to do it, read our article How to create a parcel pick-up.

If you don't meet the conditions to request a pick-up, you can drop your parcels at a Correos service point.

Correos Express

Important: Correos Express does not copy the Address 2 line field, all Address information needs to be on Address line 1 (300 characters max.) in your pick-up Address.

Incidental pick-ups

For the carrier to pick up your parcels you must schedule a pick-up after creating your labels.  If you have a Lite, Growth or Premium subscription and you wish to schedule a one-time pick-up, you can schedule an incidental pick-up from your Sendcloud panel. To learn how to do it, read our article How can I request a parcel pick-up? Click here. If you have the Free plan, contact our support team at support@sendcloud.com to request it.

Conditions:

  • Minimum: 1 parcel per pick-up
  • Two different shifts: morning (10:00-14:00) or afternoon (15:00-19:00)
  • For special pallet pick-ups, please contact our support team
  • Same day incidental pick-ups can only be scheduled for the afternoon shift and they must be requested before 12:00
  • Incidental pick-ups for the morning shift must be scheduled the previous working day before 16:00
  • Costs for Free plan users: 2,00€ per pick-up (01-05) parcels + 0,40€ per additional parcel
  • Costs for users with a paid subscription: Free

Recurring pick-ups

Conditions

  • Minimum of 3 parcels per pick-up - 99 parcels maximum per pick-up
  • pick-ups from Monday-Friday
  • If you don't have parcels to be picked up, please contact the local office to notify them. If not a surcharge may be applied.
  • During low season, pick-ups must be requested 2 working days in advance; 4 working days in advance during high season.

You can schedule a recurring pick-up directly from your Sendcloud panel. To learn how to do it, read our article How to create a parcel pick-up.

For both incidental and recurring pick-ups, a surcharge of 2.50 € will be applied if the pick-up could not take place due to one of the following reasons:

    • No parcels to be picked up
    • Parcels are not ready to be picked up when the driver arrives at the pick-up address
    • The address provided is wrong or incomplete
    • The contact person is absent and the driver can not reach them.

UPS

For the carrier to pick up your parcels you must schedule a pick-up after creating your labels. pick-ups with UPS can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards). If you ship with Sendcloud rates, you can only schedule incidental pick-ups. Recurring pick-ups with UPS are only available if you have your own contract with the carrier.

Incidental pick-ups

To schedule a one-time pick-up, you can schedule an incidental pick-up from the Sendcloud panel. To learn how to do it, read our article How can I request a parcel pick-up. 

Conditions:

  • Same day*: 5.60€ per pick-up
  • Next work day*: 3€ per pick-up
  • Surcharge for residential pick-up (applies for both home pick-ups and companies that operate from a home address): 1.05€ per pick-up. Learn about other surcharges with UPS here.
  • Minimum: 1 parcel per pick-up
  • Pallets are not accepted. 
Note: Same day pick-ups are available for UPS Express Saver and UPS Express. Next business day pick-ups are available for all UPS shipping methods we offer on Sendcloud.

You can check the status of your pick-up here.

If you don't meet the conditions to request a pick-up, you can drop your parcels at a UPS drop-off point.

If you schedule a pick-up directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, including failed pick-up and lost, damaged or delayed shipments.

When you schedule a pick-up with a carrier, you automatically agree to their terms and conditions.