Purpose: In this article we explain how to organize fixed or incidental pick-ups, as well as the conditions and requirements.
Free plan users can also request one-time pickups with Correos Express, as this carrier requires a pickup for shipments. However, they cannot schedule pickups directly from the Sendcloud panel. To request a pickup, they must contact our Support team, who will assess their request and help arrange the pickup.
During peak season, please schedule your pickups at least 4 business days in advance.
Correos
For the carrier to pick up your parcels you must schedule a pick-up after creating your labels. pick-ups with Correos can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards).
Incidental pick-ups
To schedule a one-time pick-up, you can schedule an incidental pick-up from the Sendcloud panel. To learn how to do it, read our article How can I request a parcel pick-up. pick-ups with Correos can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards).
Conditions:
- Minimum: Each pick-up requires a minimum of 5 shipments, with a monthly average of at least 10 shipments per pick-up. This means it's ok to hand over 5 shipments, as long as the monthly average meets the 10 shipments per pick-up requirement.
- Must be requested 1 workday before (low season) and 3 working days in advance (high season)
- Two different shifts: morning (10:00-14:00) or afternoon (15:00-19:00)
- For special pallet pick-ups, please contact our support team
- Costs: Free
Recurring pick-ups
You can schedule a recurring pick-up directly from your Sendcloud panel if you have at least 10 parcels per pick-up. To learn how to do it, read our article How to create a parcel pick-up.
If you don't meet the conditions to request a pick-up, you can drop your parcels at a Correos service point.
Correos Express
Incidental pick-ups
Correos Express shipping labels can only be used with pickups, as this carrier does not allow parcels to be dropped off at a service point.
- Paid plans: You can schedule a one-time pickup directly from the Sendcloud panel. To learn how, read our article How to request a pickup from the panel.
- Free plan: You cannot schedule pickups directly from the Sendcloud panel. To request a one-time pickup with Correos Express, contact our Support team at support@sendcloud.com. Our team will assess your request and help arrange the pickup.
Conditions:
- Minimum: 1 parcel per pick-up
- Two different shifts: morning (10:00-14:00) or afternoon (15:00-19:00)
- For special pallet pick-ups, please contact our support team
- Same day incidental pick-ups can only be scheduled for the afternoon shift and they must be requested before 12:00
- Incidental pick-ups for the morning shift must be scheduled the previous working day before 16:00
- Costs for Free plan users: 2,00€ per pick-up (01-05) parcels + 0,40€ per additional parcel
- Costs for users with a paid subscription: Free
Recurring pick-ups
Conditions
- Minimum of 3 parcels per pick-up - 99 parcels maximum per pick-up
- pick-ups from Monday-Friday
- If you don't have parcels to be picked up, please contact the local office to notify them. If not a surcharge may be applied.
- During low season, pick-ups must be requested 2 working days in advance; 4 working days in advance during high season.
You can schedule a recurring pick-up directly from your Sendcloud panel. To learn how to do it, read our article How to create a parcel pick-up.
For both incidental and recurring pick-ups, a surcharge of 2.50 € will be applied if the pick-up could not take place due to one of the following reasons:
No parcels to be picked up
Parcels are not ready to be picked up when the driver arrives at the pick-up address
The address provided is wrong or incomplete
The contact person is absent and the driver can not reach them.
SEUR
For the carrier to pick up your parcels, you must schedule a pick-up after creating your labels. Pick-ups with SEUR can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards).
Incidental pick-ups
To schedule a one-time pick-up, request an incidental pick-up from the Sendcloud panel. To learn how, read our article How can I request a parcel pick-up? A pick-up request can also be generated automatically when you create the first applicable shipping label of the day.
Conditions:
- Recommended minimum: 5 parcels per pick-up. SEUR can be flexible if you have fewer.
- Cut-off time: around 18:00
- Typical pick-up window: around 10:00–18:00, depending on the collection address and parcel volume
- You can cancel a pick-up through the pick-up notification
- Costs: Free
For the size and weight limits for pick-ups, see SEUR shipping conditions.
UPS
For the carrier to pick up your parcels you must schedule a pick-up after creating your labels. pick-ups with UPS can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards). If you ship with Sendcloud rates, you can only schedule incidental pick-ups. Recurring pick-ups with UPS are only available if you have your own contract with the carrier.
Incidental pick-ups
To schedule a one-time pick-up, you can schedule an incidental pick-up from the Sendcloud panel. To learn how to do it, read our article How can I request a parcel pick-up.
Conditions:
- Same day*: 5.60€ per pick-up
- Next work day*: 3€ per pick-up
- Surcharge for residential pick-up (applies for both home pick-ups and companies that operate from a home address): 1.05€ per pick-up. Learn about other surcharges with UPS here.
- Minimum: 1 parcel per pick-up
- Pallets are not accepted.
You can check the status of your pick-up here.
If you don't meet the conditions to request a pick-up, you can drop your parcels at a UPS drop-off point.
If you schedule a pick-up directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, including failed pick-up and lost, damaged or delayed shipments.
When you schedule a pick-up with a carrier, you automatically agree to their terms and conditions.