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FedEx shipping conditions

Louise
  • Updated

fedex.jpgPurpose: view the shipping conditions of international delivery provider FedEx. 

Related articles:

→ FedEx contract activation

To start shipping you must first have a FedEx carrier contract and connect it to your Sendcloud account. You can find information about obtaining a contract with FedEx here. 

Please note that FedEx does not support special characters, only ASCII (UTF-8 Basic Latin) characters are allowed. If you enter special characters for your label, they will not be printed on the label.

FedEx Priority Overnight®

An express service for all your domestic shipments, up to 68 kg per parcel.

Please note that paperless trade is not available for this shipping method, therefore labels and customs documentation will not be sent electronically. You must attach the air waybills that are printed alongside your shipping label (2 x copies) to the outside of the parcel in a clear documents wallet before handing the shipment over to the carrier. 

 

Shipping method features:

  • For shipments from IT, ES, NL, BE, DE, FR, AT 
  • For domestic (national) shipments only  
    • See "shipping locations" for more information 
  • Parcels are delivered on the next day before noon or before end of the business day
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected 
  • Recipients receive status updates via tracking email or SMS message 

*Service availability and transit times depend on selected origin and destination postal codes

Additional shipping method functionalities:

  • Age check
  • Signature required
  • Home address only 

Characteristics of the parcel: 

  • Maximum weight: 68 kg
  • Maximum length: 274 cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code: 

IT, ES, NL, BE, DE, FR, AT (domestic/national only, e.g. NL > Nl, BE > BE, etc.) 

 

FedEx Europe First®

A premium service for international shipments which delivers your parcel at your customer's door the very next morning before 10am. 

Shipping method features:

  • For shipments from NL, BE, DE, ES, FR, IT, GB, AT 
  • Parcels are delivered the next morning
  • Delivery time window is between 9-10am in most major European cities* 
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected 
  • Recipients receive status updates via tracking email or SMS message 

*Service availability and transit times depend on selected origin and destination zip codes

Additional shipping method functionalities:

  • Age check
  • Signature required
  • Home address only 
  • Incoterm DDP or DAP*

*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to. 

Characteristics of the parcel: 

  • Maximum weight: 68kg
  • Maximum length: 274cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code: 

AT,BE,CZ,DK,FI,FR,GB, GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,GB,CH,NO
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.) 

 

FedEx International Economy®

A budget friendly international shipping method that delivers your parcel within 2-3 days. 

Shipping method features:

  • For shipments from NL, BE, DE, ES, FR, IT, GB, AT
  • Both import and export shipments are delivered within 2-3 days
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected 
  • Recipients receive status updates via tracking email or SMS message 

Additional shipping method functionalities:

  • Age check
  • Signature required
  • Home address only 
  • Incoterm DDP or DAP*

*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to. 

Characteristics of the parcel: 

  • Maximum weight: 68kg
  • Maximum length: 274cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code: 

Standard: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC

Incoterm DAP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RU,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VE,VN,VG,VI,WF,ZM,ZW

Incoterm DDP: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BG,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,MC,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RU,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VE,VN,VG,VI,WF,ZM,ZW
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.) 

 

FedEx International Priority®

Choose this express service to have your documents and boxes delivered next day, door-to-door across Europe. 

Shipping method features:

  • For shipments from NL, BE, DE, ES, FR, IT, GB, AT
  • Both import and export shipments are delivered the next day 
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected 
  • Recipients receive status updates via tracking email or SMS message 

Additional shipping method functionalities:

  • Age check
  • Signature required
  • Home address only 
  • Incoterm DDP or DAP*

*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to. 

Characteristics of the parcel: 

  • Maximum weight: 68 kg
  • Maximum length: 274 cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code: 

Standard: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC

Incoterm DAP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RU,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VN,VG,VI,WF,ZM,ZW

Incoterm DDP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RU,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VN,VG,VI,WF,ZM,ZW
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.) 

 

FedEx Standard® (UK only) 

For reliable domestic delivery of parcels to and from the UK. 

Additional shipping method functionalities:

  • Next Day
    • Next Day by 9am
    • Next Day by 10am
    • Next Day by 12 noon 
  • Next Day Saturday
    • Next day Saturday by 9am
    • Next Day Saturday by 10am
    • Next Day Saturday by 12 noon 

Shipping method features:

  • Choose from FedEx Standard Economy or Standard Next Day
  • FedEx Standard Economy shipments are delivered within 24 hours
  • Saturday delivery available
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Recipients receive status updates via tracking email or SMS message 
  • Signature on receipt not available

Characteristics of the parcel: 

  • Maximum weight: 50 kg
  • Maximum length: 300 cm 
  • Maximum width: 150
  • Maximum height: 120 
Shipping locations by country code: 

GB

FedEx Global Returns®

Create cost-effective  international return labels for your customers. 

Shipping method features:

  • For shipments to NL, BE, DE, ES, FR, IT, GB, AT
  • Signature on delivery not available
  • 2 delivery attempts will be made 

Characteristics of the parcel: 

  • Maximum weight: 68 kg
  • Maximum length: 274 cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code: 

To country: NL, BE, DE, FR, GB, IT, ES, AT

From country: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC

 

FedEx International Connect Plus®

A reliable delivery solution for e-commerce businesses which allows retailers to ship internationally. 

Shipping method features:

  • For shipments from NL, BE, DE, ES, FR, IT, GB, AT
  • For shipments from GB with incoterm DDP
  • Deliver to over 220 countries and territories
  • Utilises a global network of local delivery providers
  • Fully trackable via a single shipping label across multiple tracking systems
  • Available for B2C parcels only 
  • 1 delivery attempt
  • Signature required

Characteristics of the parcel: 

  • Max weight: 32 kg 
  • Maximum length: 274 cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code: 

Standard: FR,DE,NL,IT,BE,ES,PL,SE,AT,LU

Incoterm DDP: GB,RU,AU,CN,HK,JP,MY,SG,KR,TW,US

For GB shipments with incoterm DDP: GB,RU,AU,CN,HK,JP,MY,SG,KR,TW,US,FR,DE,NL,IT,BE,ES,PL,SE,AT,LU
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.) 

 

FedEx Electronic Trade Documents for paperless commercial invoice:

For the below countries we support electronic trade documents for generating commercial invoices:

  • AE,AF,AO,AT,AU,BB,BD,BE,BG,BH,BN,CA,CH,CI,CN,CY,CZ,DE,DK,EE,ES,FI,FM,FR,GB,GU,HK,HR,HU,ID,IE,IL,IN,IS,IT,JM,JP,KR,LI,LK,LT,LU,LV,MC,MH,MO,MP,MU,MX,MY,NL,NZ,PH,PK,PL,PR,PS,PT,PW,SA,SE,SG,SI,SK,SM,TG,TH,TN,TR,TW,US,VA,VN

For the below countries electronic trade documents is not supported (you'll need to print add the invoice to the package):

  • AD,AG,AI,AM,AR,AS,AZ,BF,BI,BJ,BT,BW,BY,BZ,CD,CG,CL,CK,CM,CO,CR,CV,DJ,DM,DO,EG,ER,ET,FJ,FO,GA,GE,GF,GH,GI,GL,GM,GN,GQ,GR,GT,GY,HN,HT,IQ,JO,KE,KG,KH,KN,KW,KZ,LA,LB,LR,LS,MA,MD,MG,MK,ML,MN,MQ,MR,MS,MV,MW,MZ,NA,NE,NG,NI,NO,OM,PA,PF,PG,QA,RO,RS,RU,RW,SC,SN,SR,SY,TC,TD,TO,TT,TZ,UG,UY,UZ,VC,VG,VI,VU,WF,WS,YE,ZM

 

Like every carrier, FedEx has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with FedEX, you automatically agree to the following conditions:

Conditions of Carriage

 

Related articles:

→ FedEx contract activation