Purpose: This article provides an overview of all pickup options available per plan for the UK market. It will help you quickly find the relevant information and provide an easy-to-understand summary of pickup options for each carrier. For detailed information about each carrier's shipping conditions, please follow the provided links.
*Free plan users can schedule incidental pickups with Evri C2C, more information is described below.
Related articles:
→ How can I request a parcel pickup?
→ How to create a pickup report?
Before you book a pickup
Before booking a pickup, it is important to generate a pickup report. This will help in case any issue occurs during the parcel's journey.
To create a pickup report, please follow the steps in our How to create a pickup report article.
Additionally, make sure to know the conditions of each carrier before you book a pickup. Please review the conditions of the carriers by clicking on the links provided under each section.
Pickup Options by Carrier
DPD UK
- Type: Recurring pickups only
- Requirements: Minimum collection volume of 20 parcels/day
- Price: Pickups are not charged, however, a fuel charge will apply
- Plan: Paid subscription required
- How to book it: Get in touch with Sales or Support for further information
- Link: DPD UK Shipping Conditions
DHL Ecommerce UK
- Type: Recurring pickups only
- Requirements: Minimum 5 parcels/pickup, flexible schedule (no daily collection needed)
- Price: The pickup price is included in the label price
- Plan: Paid subscription required
- How to book it: Get in touch with Sales or Support for further information
- DHL Conditions: DHL Ecommerce UK Shipping Conditions
Evri
- Type: Recurring pickups only or drop off to a depot (consult with Sendcloud support first)
- Requirements: Minimum volume around 150 parcels/week, flexible schedule possible (no daily collection needed)
- Plan: Paid subscription required
- How to book it: Get in touch with Sales or Support for further information
- Evri Conditions: Evri Shipping Conditions
Evri C2C
- Type: Incidental pickups only (using Evri C2C Address to Address services)
- Requirements: Minimum 1 parcel/pickup
- Plan: No subscription required
- How to book it: Pickups will automatically generate when a label is created from the panel, please remember to set up your sender address before.
- Note: Evri C2C labels cannot be canceled, please contact Support if needed
- Evri C2C Conditions: Evri C2C Shipping Conditions
FedEx
- Type: Incidental & recurring pickups possible
- Requirements: More than 10 parcels per pickup for recurring pickups
- Price: The pickup price is included in the label price
- Plan: Paid subscription required
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How to book it:
- Incidental pickups: Through the panel, by following the steps of our article.
- Recurring pickups: Get in touch with Sales or Support for further information
- Fedex Conditions: Fedex Shipping Conditions
UPS
- Type: Incidental pickups only through the pickup tab
- Plan: Paid subscription required
- How to book it: Via the panel, by following the steps of our article
- Price: Click here for a full overview of UPS pickup prices
- UPS Conditions: UPS Shipping Conditions
If you schedule a pickup directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, including failed pickup and lost, damaged or delayed shipments.
When you schedule a pickup with a carrier, you automatically agree to their terms and conditions.