Shipping Conditions Correos (Spain)

One of the largest postal services in the world. Their headquarters are located in Madrid and have more than 10.000 postal centers across Spain. Correos is in charge of Universal Postal Services for Spain.

National (Spain, Portugal, and Andorra)

Paq. Standard Home Delivery (Paq. Estándar)

Non-urgent parcel delivery at a fair price

Service description:

• Parcel delivery service for Spain (including the Canary Islands, Baleares, Ceuta, and Melilla), Andorra, and Mainland Portugal

Service characteristics:

• 2 delivery attempts, then parcels will be taken to a CityPaq or a Correos office to be picked up, the receiver has 14 days to pick up the parcel. (Note: Shipments to Portugal only include Home Delivery option).
• Monday-Friday service, except national and regional holidays
• Parcels will be delivered to the address of the receiver, it is not necessary for the receiver to be the only one allowed to receive the parcel
• Proof of Delivery
• Basic coverage included (please read the claims section on this article for more info)
• Same price with pickup service* or drop-off at a Correos office
• SMS and email notifications from Correos

For more information please visit Correos official website.

We recommend you read the section Correos Surcharges. 

* Pickup fees may apply if less than 10 parcels are handled per pickup. 

Paq. Premium Home Delivery

Paq. Standard PUDO Delivery (Paq. Estándar)

Non-urgent parcel delivery to a CityPaq or Correos branch at a fair price

Service description:

• Parcel delivery service for Spain (including the Canary Islands, Baleares, Ceuta, and Melilla) and Andorra.
• Parcel delivery in a CityPaq: Shipping service to any CityPaq across Spain (mainland and Baleares).

Service characteristics:

• The parcel will be delivered at a CityPaq (for 5 days, after it is taken to a Correos Office) or a Correos office to be picked up, the receiver has 14 days to pick up the parcel when it is located at a branch.
• Monday-Friday service, except national and regional holidays
• Proof of delivery only for pickups at a Correos office
• Basic coverage included (please read the claims section on this article for more info)
• Same price with pickup service* or drop-off at a Correos office
• SMS and email notifications from Correos

* Pickup fees may apply if less than 10 parcels are handled per pickup. 

For more information please visit Correos official website.

We recommend you read the section Correos Surcharges. 

Paq. Premium PUDO Delivery

International

Paq. Light International

Service characteristics: 

• 1 delivery attempt at receiver's mailbox
• No coverage
• No Proof of Delivery
• Same price with pickup service or drop-off at a Correos office
• Delivery is up to the local postal service of the country of destination, for issues please contact the Postal Service directly: 

For more information please visit Correos official website.

We recommend you read Correos Surcharges. * Pickup fees may apply if less than 10 parcels are handled per pickup. 

Paq. Standard International

Affordable worldwide home delivery.

Service Description

• Up to 30kg delivery international shipping.

Service characteristics: 

• 1 delivery attempt
• Proof of Delivery
• Same price with pickup service* or drop-off at a Correos office
• Not possible to ship to P.O. Boxes or postal offices

Destinations: 

Zone A: Germany, Austria, Azores, Belgium, Denmark, France, Gibraltar, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Madeira, Monaco, Noruega, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Vatican.  

Zone B: Albania, Algeria, Belarus, Bosnia & Herzegovina, Bulgaria, Czech Republic, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Faroe Islands, Finland, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Morocco, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Tunisia, Turkey, Ukraine.

Zone C: Anguila, Antigua & Barbados, Antillas Holandesas, Argentina, Aruba, Bahamas, Barbados, Belice, Bermudas, Bolivia, Brasil, Islas Caiman, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica,  Dominicana Republic, Ecuador, El Salvador, United States, Grenada, Guatemala, Guyana, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts & Nevis, Saint Vicent & Granadines, Saint Lucia, Suriname, Trinidad & Tobago, Turks & Caicos, Uruguay. 

Zone D: Arabia Saudita, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Brunei Darussalam, Bhutan, Cambodia, China, South Korea, United Arab Emirates, Fiji  Philippines, Georgia, Hong Kong, India, Indonesia, Iran, Israel, Japan, Jordania, Kazakstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, New Caledonia, New Zealand, Oman, Pakistan, Papua Nueva Guinea, Qatar, Samoa, Singapore, Sri Lanka, Thailand, Taiwan, Turkmenistan, Uzbekistan, Vanuatu, Vietnam, Yemen. 

Zone E: Angola, Benin, Burkina Faso, Burundi, Cameroon, Chad, Congo, Democratic Republic of Congo, Cote Ivoire, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe.

Note: some destinations are only available for customers with their own Correos contract.

For more information please visit Correos official website.

We recommend you read Correos Surcharges. * Pickup fees may apply if less than 10 parcels are handled per pickup. 

Paq. Premium International

Fast and premium home worldwide delivery. 

Service Description

• Up to 30kg premium international shipping.

Service characteristics: 

• 1 delivery attempt
• Proof of delivery
• Same price with pickup service* or drop-off at a Correos office
• Not possible to ship to P.O. Boxes or postal offices

Destinations

Zone A: Germany, Austria, Azores, Belgium, Denmark, France, Gibraltar, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Madeira, Monaco, Noruega, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Vatican.  

Zone B: Albania, Algeria, Belarus, Bosnia & Herzegovina, Bulgaria, Czech Republic, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Faroe Islands, Finland, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Morocco, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Tunisia, Turkey, Ukraine.

Zone C: Anguila, Antigua & Barbados, Antillas Holandesas, Argentina, Aruba, Bahamas, Barbados, Belice, Bermudas, Bolivia, Brasil, Islas Caiman, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica,  Dominicana Republic, Ecuador, El Salvador, United States, Grenada, Guatemala, Guyana, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts & Nevis, Saint Vicent & Granadines, Saint Lucia, Suriname, Trinidad & Tobago, Turks & Caicos, Uruguay. 

Zone D: Arabia Saudita, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Brunei Darussalam, Bhutan, Cambodia, China, South Korea, United Arab Emirates, Fiji  Philippines, Georgia, Hong Kong, India, Indonesia, Iran, Israel, Japan, Jordania, Kazakstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, New Caledonia, New Zealand, Oman, Pakistan, Papua Nueva Guinea, Qatar, Samoa, Singapore, Sri Lanka, Thailand, Taiwan, Turkmenistan, Uzbekistan, Vanuatu, Vietnam, Yemen. 

Zone E: Angola, Benin, Burkina Faso, Burundi, Cameroon, Chad, Congo, Democratic Republic of Congo, Cote Ivoire, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe.

For more information please visit Correos official website.

We recommend you read Correos Surcharges. * Pickup fees may apply if less than 10 parcels are handled per pickup.

Paq. Return International

Simple shipping for your customers to make returns across the EU via your branded returns portal. 

Service Description

Hassle-free EU returns

Service characteristics: 

•  Up to 30 kg
• Returns are made handing the parcel at a local postal office
• Your clients must print their labels beforehand
• POD and tracking

Origin: Germany, Austria, Belgium, Croatia, Slovakia, Slovenia, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania.

Destinations: Mainland Spain and Baleares.  

Export documentation

Only applicable for shipments outside the European Union, Canary Islands, Andorra, Ceuta, and Melilla. 

Correos is part of the Universal Postal service:  

• Print 3 copies of the CN23 (customs declaration): On Sendcloud go to Created orders > Click on the eye icon > Actions > Download Customs declaration
• Print 3 copies of the purchase invoice from your webshop 
• Place all 6 copies inside an envelope, and place the envelope outside the parcel.

When shipping outside the EU it is mandatory to have a VAT and EORI number as a sender.  

You can learn more about HS Codes by reading our practical guide with an HS Code finder tool here. 

Note: Currently, this carrier is not allowing more than 3 different types of items (therefore 3 lines) per international shipment. In the Edit order view, you will receive an error if you exceed the given limit of 3 items. 

Delivery Times

National

International

Mailbox Delivery

Paq. Light International

Parcel Delivery

Zone A: Closest European destinations to Spain

Zone B: Rest of Europa and Northern Africa

Zone B2: Albania, Algeria, Belarus, Bosnia & Herzegovina, Iceland, Macedonia, Morroco, Russia, Serbia, Tunisia, Turkey, and Ukraine

Zone C: America

Zone D: Asia, Middle East, Egypt, Libya, Sudan, and Oceanía

Zone D2: Australia and New Zealand

Zone E: African destinations not included in zones B and D 

For more details regarding delivery times for Paq. Premium International click here. 

Note: delivery times may vary, and they are not guaranteed during force majeure situations, for example, natural disasters, pandemics, war, customs, etc. 

Cut-off times

At what time must I give my parcel to the carrier for it to be delivered within the time frame:

For more about pickup conditions and drop-offs visit our help center article here. 

Surcharges

• Weight: if the weight declared is lower than the real weight, a surcharge will be applied.  Please take into consideration the volumetric weight, if volumetric weight is higher, Correos will invoice this value. How to calculate volumetric weight: Correos uses the following formula: the length x height x width (in cm) divided by 6.000. 
• Postal code: when requesting an address change, if the postcode is changed a surcharge will be applied.
• Zone: if the parcel is declared as a zone 1 (within the same Province) but is actually shipped from a different zone (2 or 3) a surcharge will be applied, accordingly. Example: You declared a Sender address from Madrid and destination address in Madrid, but you deposit the parcel in Barcelona a surcharge for declaring zone 1 but actually shipping from zone 3 will be applied. 
• Returned parcels: when a parcel has the wrong/incomplete address or the recipient did not pick it up during the 14-day period at Correos' Office or CityPaq, the parcel is returned to Sender, and this will result in a surcharge. 
• Fuel surcharges: subjected to the price of oil at the time. 
• Size: Not complying with the dimensions for Paq. Standard and Paq. Premium: 

Parameters for the maximum allowed dimensions

Size surcharge calculation: 

Read our guide on how to avoid surcharges here.

Packaging characteristics

National

Paq. Standard, Paq. Premium Home Delivery and Paq. Return (postal office drop-off) National

• Maximum real weight: 30 kg per parcel
• Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied
• Maximum size: l + h +w cannot exceed 210 cm (the longest measure cannot exceed 120 cm)
• Minimum size: 10 cm x 15cm x 1 cm

International

Paq. Light International

• Maximum real weight: 2 kg per parcel
• Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied
• Maximum size: l + h +w cannot exceed 90 cm (the longest measure cannot exceed 60 cm)

Paq. Standard, Paq. Premium and Paq. Return International

• Maximum real weight: 30 kg per parcel
• Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied
• Maximum size:
  • Box: l + h +w cannot exceed 200 cm (the longest measure cannot exceed 105 cm)
  • Roll or tube: length cannot exceed 100 cm and diameter cannot exceed 15 cm
• Minimum size: 
  • Envelope or box: 14 cm x 9 cm
  • Roll or tube: Length + 2 diameter = 17 cm, no measurement can be below 10 cm. 

Claim requirements, coverage, and conditions

National claims

• Lost Claims
  • Paq. Standard and Paq. Premium National must be submitted in writing within the first 30 days of their intended delivery (lost parcels) in writing, 8 days for shipments to Portugal. After a year all actions derived from the transport contract are rescinded within a year. 
  • Paq. Standard and Paq. Premium National claims must include the signed pickup report or the 'Carta de porte', as proof the parcel was given to Correos.
  • Correos has coverage of shipping costs + 5,98€ per kilo.
• Delivered but not received
  • Paq. Standard and Paq. Premium National must be submitted in writing within the first 30 days of their delivery in writing, 8 days for shipments to Portugal. After a year all actions derived from the transport contract are rescinded within a year. 
  • A signed affidavit from the receiver by the receiver must be provided.
  • For parcels delivered at a Service Point cannot apply to this claim.
  • Correos has coverage of shipping costs + 5,98€ per kilo.
• Damaged
  • Paq. Standard and Paq. Premium National damaged claims must be submitted in writing before 7 natural days have passed since their delivery.
  • They must include a document of proof by Correos of damage, the recipient must refuse delivery due to visible damages on the packaging. 
  • Correos has coverage of shipping costs + 5,98€ per kilo.
  • Correos reserves the right to decide if a parcel was correctly packaged to guarantee the contents of the parcel or not. During the admission of the parcel, Correos can advise you to prepare your parcel differently and recommend other packaging services. 
• Delayed
  • Paq. Standard and Paq. Premium National shipments can also be claimed for reimbursing shipping costs within the first 21 days of its delivery.
  • Not applicable if deliveries are delayed for extraordinary circumstances: pandemics, natural disasters, etc.

International claims

Important Note: Paq. Light services offer no coverage. It is not possible to open an investigation or claim with Correos. 

Paq. Standard International and Paq. Premium International

• Lost Claims
  • Requirements:
    
    • Must include the signed pickup report or the 'Carta de Porte, as proof the parcel was given to Correos.
    • The purchase and sales invoices must be provided. 
  • Deadlines: 
    • Paq. Standard International: must be submitted in writing a minimum of 7 days and a maximum of 4 months since the parcel was handed to Correos. 
    • Paq. Premium International: must be submitted in writing a minimum of 7 days and a maximum of 6 months since the parcel was handed to Correos. 
  • Coverage:
    • Paq. Standard International: shipping costs + 4,50 SDR*/kg maximum (subjected to order value, if order value is below 4,50 SDR/kg the order value will be refunded). 
    • Paq. Premium International: shipping costs + 52,98€ maximum (subjected to order value, if order value is below 52,98€ the order value will be refunded). 

• Damaged Claims
  • Requirements: 
    • If international delivery is handled by Correos and they received with deteriorated packaging it is imperative that the receiver, before signing the POD, notifies the issue to the postal worker in charge of the delivery and requests a damaged letter certification be drawn. Additionally, the receiver must contact you (the sender) to file the claim with us. 
    • For international coverage, the purchase and sales invoice must be provided. 
    • Correos reserves the right to decide if a parcel was correctly packaged to guarantee the contents of the parcel or not. During the admission of the parcel, Correos can advise you to prepare your parcel differently and recommend other packaging services. 
  • Deadlines:
    
    • Damaged claims must be submitted in writing a minimum of 3 days and a maximum of 4 months since the parcel was handed to Correos. 
  • Coverage:
    • Paq. Standard International: shipping costs + 4,50 SDR*/kg maximum (subjected to order value, if order value is below 4,50 SDR/kg the order value will be refunded).
    • Paq. Premium International: shipping costs + 52,98€ maximum (subjected to order value, if order value is below 52,98€ the order value amount will be refunded).  

• Delivered but not received claims
  • Requirements: 
    • A signed affidavit from the receiver by the receiver must be provided.
    • For international coverage, the purchase and sales invoices must be provided. 
  • Deadlines:
    • Must be submitted in writing a minimum of 7 days and a maximum of 4 months since the parcel was handed to Correos. 
  • Coverage:
    • Paq. Standard International: shipping costs + 4,50 SDR*/kg maximum (subjected to order value, if order value is below 4,50 SDR/kg the order value will be refunded).
    • Paq. Premium International: shipping costs + 52,98€ maximum (subjected to order value, if order value is below 52,98€ the order value amount will be refunded).  

• Delayed claims
  • Requirements:
    • Paq. Standard International has no delivery time guarantee, no compensation is done for delayed parcels shipped with this shipping method. 
    • Delivery times are calculated based on the origin of the local office from Correos corresponding to your sender /pickup address or drop-off point. These lead times need to include the transit times between the local office and arriving at the main logistics hubs from Correos in Spain. This transit time within the territory can add 1-2 additional days. Transit times also exclude customs delays.  Additionally, if the parcel is handed to Correos after 14.00 hrs province capitals or 13.00 hrs rest of the country one more transit day needs to be taken into account. See delivery times for more information.
    • Not applicable if deliveries are delayed for extraordinary circumstances: pandemics, natural disasters, etc.
  • Deadlines:
    • Paq. Premium International delayed claims must be submitted in writing a minimum of 7 days and a maximum of 21 days since the parcel was handed to Correos. 
  • Coverage:
    • Paq. Standard International: no coverage
    • Paq. Premium International: shipping costs excl. additional services

*SDR is a universal currency made up of 5 currencies: Euro, US Dollar, Sterlin Pound, Chinese Yuan, and Japanese Yen. Sendcloud uses the conversation rate of 1 SDR = 1,29€. 

All refunds are excluding VAT. 

Do you want to have better coverage for your shipments? This is possible with the help of our Sendcloud Insurance.

For claims, you will need to open a ticket. See how-to here. 

Scope of Service

Unless any special services are agreed and subject to these terms, the service to be provided by Correos is limited to the collection, transportation, customs clearance where applicable, and delivery of the
shipment. The sender acknowledges that shipments will be consolidated with those of other shippers for transport and that Correos may not monitor the inbound and outbound movement of individual
shipments at all handling centers.

Required Signature for Paq. Standard and Paq. Premium

Correos may deliver a parcel to the person whose name is on the label or any other person that seems to be authorized to accept the parcel on behalf of the recipient (such as people in the same building or their neighbors). If the recipient cannot be located, the parcel might be placed at the mailbox or, if it is considered appropriate, delivered to the recipient's neighbor.  The recipient will be informed of any alternative delivery (or the Correos Office or CityPaq address) via a note left on their establishment or home. 

Like every carrier, Correos has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterward. When you send with Correos, you automatically agree to the following conditions:

General Transport Conditions

Important: Please note that in case of deviations from the above conditions, the carrier can charge a surcharge or services can be suspended without notice.

For further questions, please contact us by email at support@sendcloud.com or use the contact form. Create a new ticket from the 'Support' section and select the right category.

Enjoy shipping with Sendcloud!