Correos shipping conditions – Sendcloud Help Center

Topic: view the shipping conditions for Spanish postal carrier Correos.

Correos is one of the largest postal services in the world. Their headquarters are located in Madrid and have more than 10.000 postal centers across Spain. Correos is in charge of Universal Postal Services for Spain.

National (Spain, Portugal, and Andorra)

Note: Currently this carrier does not allow more than 3 items (therefore 3 fields) per international shipment. On the section or Edit Order View, you will see an error if your order has more than 3 items.

Paq Standard Home Delivery (Paq Estándar)

Non-urgent parcel delivery at a fair price in Spain (including the Canary Islands, Baleares, Ceuta, and Melilla), Andorra, and Mainland Portugal.

Service characteristics:

2 delivery attempts, then the parcel will be taken to a CityPaq or a post office and the receiver has 14 days to pick up the parcel. (Note: Shipments to Portugal only include Home Delivery option).
Monday-Friday service, except national and regional holidays
Parcels will be delivered to the address of the receiver, it is not necessary for the receiver to be the only one allowed to receive the parcel
Proof of Delivery
Basic coverage included (please read the claims section for more info)
Same price with pickup service* or drop-off at a post office
SMS and email notifications from Correos

Dimensions:

Maximum real weight: 30 kg per parcel
Maximum size: l + h +w = 210 cm (the longest measure cannot exceed 120 cm)
Minimum size: 10 cm x 15cm x 1 cm
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied

Delivery times estimate:

Mainland Spain, Mainland Portugal and Balearic Islands: 48-72h
Andorra, Canary Islands, Ceuta and Melilla: 72-96h

* Pickup fees may apply if less than 10 parcels are handled per pickup.

Paq Premium Home Delivery

Personalized delivery service that allows the end customer to decide when and where they want their package delivered. Delivery in Spain (including the Canary Islands, Baleares, Ceuta, and Melilla), Andorra, and Mainland Portugal.

Service characteristics:

2 delivery attempts, then the parcel will be taken to a CityPaq or a post office and the receiver has 14 days to pick up the parcel. (Note: Shipments to Portugal only include Home Delivery option).
Monday-Friday service, except national and regional holidays
Parcels will be delivered to the address of the receiver, it is not necessary for the receiver to be the only one allowed to receive the parcel
Proof of Delivery
Basic coverage included (please read the claims section on this article for more info)
Same price with pickup service* or drop-off at a post office
SMS and email notifications from Correos

Dimensions:

Maximum real weight: 30 kg per parcel
Maximum size: l + h +w cannot exceed 210 cm (the longest measure cannot exceed 120 cm)
Minimum size: 10 cm x 15cm x 1 cm
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied

Delivery time estimate:

Mainland Spain, Mainland Portugal and Balearic Islands: 24-48h
Andorra, Canary Islands, Ceuta and Melilla: 48-72h

* Pickup fees may apply if less than 10 parcels are handled per pickup.

Paq Standard PUDO Delivery (Paq Estándar)

Non-urgent parcel delivery to a CityPaq or Correos branch at a fair price.

Service available in (including the Canary Islands, Balearic Islands, Ceuta, and Melilla) and Andorra. Delivery in a CityPaq available across Spain (only Mainland and Balearic Islands).

Service characteristics:

The parcel will be delivered at a CityPaq (for 5 days, after it is taken to a Correos Office) or a Correos office to be picked up, the receiver has 14 days to pick up the parcel when it is located at a branch.
Monday-Friday service, except national and regional holidays
Proof of delivery only for pickups at a Correos office
Basic coverage included (please read the claims section on this article for more info)
Same price with pickup service* or drop-off at a Correos office
SMS and email notifications from Correos

Dimensions:

Maximum real weight: 30 kg per parcel
Maximum size: l + h +w = 210 cm (the longest measure cannot exceed 120 cm)
Minimum size: 10 cm x 15cm x 1 cm
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied

Delivery times estimate:

Mainland Spain, Mainland Portugal and Balearic Islands: 48-72h
Andorra, Canary Islands, Ceuta and Melilla: 72-96h

* Pickup fees may apply if less than 10 parcels are handled per pickup.

Paq Premium PUDO Delivery

Personalized delivery service to a CityPaq or Correos branch.

Service available in Spain (including the Canary Islands, Balearic Islands, Ceuta, and Melilla) and Andorra. Delivery in a CityPaq available across Spain (only Mainland and Balearic Islands).

Service characteristics:

The parcel will be delivered at a CityPaq (for 5 days, after it is taken to a Correos Office) or a Correos office to be picked up, the receiver has 14 days to pick up the parcel when it is located at a branch.
Monday-Friday service, except national and regional holidays
Proof of Delivery only for parcels picked up at a Correos office
Basic coverage included (please read the claims section on this article for more info)
Same price with pickup service* or drop-off at a Correos office
SMS and email notifications from Correos

Dimensions:

Maximum real weight: 30 kg per parcel
Maximum size: l + h +w cannot exceed 210 cm (the longest measure cannot exceed 120 cm)
Minimum size: 10 cm x 15cm x 1 cm
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied

* Pickup fees may apply if less than 10 parcels are handled per pickup.

Paq Return National

Return method for national returns.

Service characteristics:

Returns are made handing the parcel at a Correos office or at a CityPaq
If drop-off is at a Correos office labels do not need to be printed, your clients just need to show it on their mobile.
POD and tracking

Dimensions:

Maximum real weight: 30 kg per parcel
Maximum size: l + h +w cannot exceed 210 cm (the longest measure cannot exceed 120 cm)
Minimum size: 10 cm x 15cm x 1 cm
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied

Supported routes: From Mainland Spain to Mainland Spain, from Balearic Islands to Balearic Islands, from Balearic Islands to Mainland Spain, and Inter-island from Canary Islands to Canary Islands.

Routes not supported for this service: From Ceuta, Melilla and Canary Islands to Mainland Spain or Balearic Islands; From Mainland Spain or Balearic Islands to Ceuta, Melilla and Canary Islands.

Delivery time estimate: Mainland Spain, Mainland Portugal, Balearic Islands: 48-72h

Returns to a CityPaq

For returns in which your customer has selected CityPaq, they need to log into the Correos' app/website and notify that they have a parcel for return. Fill in the pre-registered code (L3 LI) and Correos' app/website will provide the location of where to drop off the parcel, and on which locker.

CityPaq: https://www.citypaq.es/index.html
Google Play Store: click here
Apple App Store: click here

You may also check our step by step to share with your users here.

Please keep in mind that this service is not available for shipments from/to Portugal or Canary Islands.

International

Paq Light International

Affordable worldwide mailbox delivery.

Service characteristics:

1 delivery attempt at receiver's mailbox
No coverage
No Proof of Delivery
Same price with pickup service or drop-off at a Correos office
Delivery is up to the local postal service of the country of destination, for issues please contact the Postal Service directly. You can find the list of all local carriers that support Paq Light here.

Dimensions:

Maximum real weight: 2 kg
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied
Maximum size: l + h +w cannot exceed 90 cm (the longest measure cannot exceed 60 cm)

Delivery time estimation:

Destination	Delivery time estimation
Main European Destinations	3-5 workdays
Russia	from 9 workdays+
Main American Destinations	5-8 workdays
Main Asian Destinations	6-8 workdays

*Pickup fees may apply if less than 10 parcels are handled per pickup.

Paq Standard International

Affordable worldwide home delivery.

Service characteristics:

1 delivery attempt
Proof of Delivery
Same price with pickup service* or drop-off at a Correos office
Not possible to ship to P.O. Boxes or postal offices

Dimensions:

Maximum real weight: 30 kg per parcel
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied
Maximum size:
- Box: l + h +w cannot exceed 200 cm (the longest measure cannot exceed 105 cm)
- Roll or tube: length cannot exceed 100 cm and diameter cannot exceed 15 cm
Minimum size:
- Envelope or box: 14 cm x 9 cm
- Roll or tube: Length + 2 diameter = 17 cm, no measurement can be below 10 cm.

Destinations:

Zone A

Germany, Austria, Azores, Belgium, Denmark, France, Gibraltar, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Madeira, Monaco, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Vatican City.

Zone B

Albania, Algeria, Belarus, Bosnia & Herzegovina, Bulgaria, Czech Republic, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Faroe Islands, Finland, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Morocco, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Tunisia, Turkey, Ukraine.

Zone C

Anguilla, Antigua & Barbados, Netherlands Antilles, Argentina, Aruba, Bahamas, Barbados, Belize, Bermudas, Bolivia, Brasil, Islas Caiman, Canada, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, United States, Grenada, Guatemala, Guyana, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts & Nevis, Saint Vincent & Grenadines, Saint Lucia, Suriname, Trinidad & Tobago, Turks & Caicos, Uruguay.

Zone D

Saudi Arabia, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Brunei Darussalam, Bhutan, Cambodia, China, South Korea, United Arab Emirates, Fiji, Philippines, Georgia, Hong Kong, India, Indonesia, Iran, Israel, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, New Caledonia, New Zealand, Oman, Pakistan, Papua Nueva Guinea, Qatar, Samoa, Singapore, Sri Lanka, Thailand, Taiwan, Turkmenistan, Uzbekistan, Vanuatu, Vietnam, Yemen.

Zone E

Zone E: Angola, Benin, Burkina Faso, Burundi, Cameroon, Chad, Congo, Democratic Republic of Congo, Cote Ivoire, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe.

Note: some destinations are only available for customers with their own Correos contract.

* Pickup fees may apply if less than 10 parcels are handled per pickup.

Paq Premium International

Fast and premium home worldwide delivery.

Service characteristics:

1 delivery attempt
Proof of delivery
Same price with pickup service* or drop-off at a Correos office
Not possible to ship to P.O. Boxes or postal offices

Dimensions:

Maximum real weight: 30 kg per parcel
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied
Maximum size:
- Box: l + h +w cannot exceed 200 cm (the longest measure cannot exceed 105 cm)
- Roll or tube: length cannot exceed 100 cm and diameter cannot exceed 15 cm
Minimum size:
- Envelope or box: 14 cm x 9 cm
- Roll or tube: Length + 2 diameter = 17 cm, no measurement can be below 10 cm.

Destinations:

Zone A

Zone B

Zone C

Zone D

Saudi Arabia, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Brunei Darussalam, Bhutan, Cambodia, China, South Korea, United Arab Emirates, Fiji Philippines, Georgia, Hong Kong, India, Indonesia, Iran, Israel, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, New Caledonia, New Zealand, Oman, Pakistan, Papua Nueva Guinea, Qatar, Samoa, Singapore, Sri Lanka, Thailand, Taiwan, Turkmenistan, Uzbekistan, Vanuatu, Vietnam, Yemen.

Zone E

Angola, Benin, Burkina Faso, Burundi, Cameroon, Chad, Congo, Democratic Republic of Congo, Cote Ivoire, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe.

* Pickup fees may apply if less than 10 parcels are handled per pickup.

Delivery times:

See delivery times here.

Paq Return International

Returns from EU countries.

Service characteristics:

Returns are made handing the parcel at a local postal office
Your clients must print their labels beforehand
POD and tracking available

Origin countries: Germany, Austria, Belgium, Croatia, Slovakia, Slovenia, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania.

Destination country: Mainland Spain and Balearic Islands.

Dimensions:

Maximum real weight: 30 kg per parcel
Volumetric weight formula: (l x w x h)/6000, the density of 167kg/m3 will be applied
Maximum size:
- Box: l + h +w cannot exceed 200 cm (the longest measure cannot exceed 105 cm)
- Roll or tube: length cannot exceed 100 cm and diameter cannot exceed 15 cm
Minimum size:
- Envelope or box: 14 cm x 9 cm
- Roll or tube: Length + 2 diameter = 17 cm, no measurement can be below 10 cm.

Export documentation

Only applicable for shipments outside the European Union, Canary Islands, Andorra, Ceuta, and Melilla.

Correos is part of the Universal Postal service:

Print 3 copies of the CN23 (customs declaration): On Sendcloud go to Created orders > Click on the eye icon > Actions > Download Customs declaration
Print 3 copies of the purchase invoice from your webshop
Place all 6 copies inside an envelope, and place the envelope outside the parcel.

When shipping outside the EU it is mandatory to have a VAT and EORI number as a sender.

You can learn more about HS Codes by reading our practical guide with an HS Code finder tool here.

Note: Currently, this carrier is not allowing more than 3 different types of items (therefore 3 lines) per international shipment. In the Edit order view, you will receive an error if you exceed the given limit of 3 items.

Cut-off times for Paq Premium and Paq Standard

The latest time a package may be picked up at a selected address or dropped off at a postal office in order for it to be delivered within the time frames indicated above. From these times onwards, the committed deadline shall be increased by one day.

Origin	Cut-off time for pickup	Cut-off time for drop-offs
Madrid	17:00	18:00
Alava, Albacete, Asturias, Badajoz, Caceres, Castellon, Ciudad Real, A Coruña, Cuenca, Guadalajara, Murcia, Sevilla, Toledo, Valencia, Valladolid, Vizcaya and Zaragoza	16:00	17:00
Other origins	13:00	14:00

For more about pickup conditions and drop-offs, read our article Pickup conditions in Spain.

Claim requirements, coverage, and conditions

National claims

Lost

For Paq Standard and Paq Premium National, a written claim must be submitted within the first 30 days of their intended delivery (lost parcels). 8 days for shipments to Portugal. All actions derived from the transport contract are rescinded within a year.
Paq Standard and Paq Premium National claims must include the signed pickup report or the 'Carta de porte', as proof that the parcel was given to Correos.
Correos covers shipping costs + 6.43 €/kg.

Damaged

Paq Standard and Paq Premium National damaged claims must be submitted within 7 natural days since the delivery date.
Claims must include a document of proof of damage issued by Correos and the recipient must refuse delivery due to visible damages on the packaging.
Correos covers shipping costs + 6.4 €/kg
Correos reserves the right to decide if a parcel was correctly packaged to guarantee the contents of the parcel or not. During the admission of the parcel, Correos can advise you to prepare your parcel differently and recommend other packaging services.

Delayed

Paq Standard and Paq Premium National shipments can also be claimed for reimbursing shipping costs within the first 21 days of its delivery.
Not applicable if deliveries are delayed for extraordinary circumstances: pandemics, natural disasters, extreme weather conditions, etc.

International claims

Important Note: Paq Light services offer no coverage. It is not possible to open an investigation or claim with Correos.

Paq Standard International and Paq Premium International

Lost

Requirements:
- Must include the signed pickup report or the 'Carta de Porte, as proof the parcel was given to Correos.
- The purchase and sales invoices must be provided.
Deadlines:
- Paq Standard International: must be submitted in writing a minimum of 7 days and a maximum of 4 months since the parcel was handed to Correos.
- Paq Premium International: must be submitted in writing a minimum of 7 days and a maximum of 6 months since the parcel was handed to Correos.
Coverage:
- Paq Standard International: shipping costs + 4.50 SDR*/kg maximum (subjected to order value, if order value is below 4,50 SDR/kg the order value will be refunded).
- Paq Premium International: shipping costs + 52,98 € maximum (subjected to order value, if order value is below 52,98 € the order value will be refunded).

Damaged

Requirements:
- If international delivery is handled by Correos and they received with deteriorated packaging it is imperative that the receiver, before signing the POD, notifies the issue to the postal worker in charge of the delivery and requests a damaged letter certification be drawn. Additionally, the receiver must contact you (the sender) to file the claim with us.
- For international coverage, the purchase and sales invoice must be provided.
- Correos reserves the right to decide if a parcel was correctly packaged to guarantee the contents of the parcel or not. During the admission of the parcel, Correos can advise you to prepare your parcel differently and recommend other packaging services.
Deadlines:
- Damaged claims must be submitted in writing a minimum of 3 days and a maximum of 4 months since the parcel was handed to Correos.
Coverage:
- Paq Standard International: shipping costs + 4.50 SDR*/kg maximum (subjected to order value, if order value is below 4.50 SDR/kg the order value will be refunded).
- Paq Premium International: shipping costs + 52.98 € maximum (subjected to order value, if order value is below 52.98 € the order value amount will be refunded).

Delayed

Requirements:
- Paq Standard International has no delivery time guarantee, no compensation is issued for delayed parcels shipped with this shipping method.
- Delivery times are calculated based on the origin of the local office from Correos corresponding to your sender /pickup address or drop-off point. These lead times need to include the transit times between the local office and arriving at the main logistics hubs from Correos in Spain. This transit time within the territory can add 1-2 additional days. Transit times also exclude customs delays. Additionally, if the parcel is handed to Correos after 14.00 for province capitals or 13.00 for the rest of the country one more transit day needs to be taken into account. See delivery times for more information.
- Not applicable if deliveries are delayed for extraordinary circumstances: pandemics, natural disasters, etc.
Deadlines:
- Paq Premium International delayed claims must be submitted in writing a minimum of 7 days and a maximum of 21 days since the parcel was handed to Correos.
Coverage:
- Paq Standard International: no coverage
- Paq Premium International: shipping costs excl. additional services

*SDR is a universal currency made up of 5 currencies: Euro, US Dollar, Sterling Pound, Chinese Yuan, and Japanese Yen. Sendcloud uses the conversation rate of 1 SDR = 1.29 €.

All refunds are excluding VAT.

Do you want to have better coverage for your shipments? This is possible with the help of our Sendcloud Insurance.

Like every carrier, Correos has their own General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you ship with Correos, you automatically agree to the following conditions:

General Transport Conditions