Purpose: This article provides an overview of all pickup options available per plan for the German and Austrian markets. It will help you quickly find the relevant information and provide an easy-to-understand summary of pickup options for each carrier. For detailed information about each carrier's shipping conditions, please follow the provided links.
Related articles:
→ How can I request a parcel pickup?
→ How to create a pickup report?
Before you book a pickup
Before booking a pickup, it is important to generate a pickup report. This will help in case any issue occurs during the parcel's journey.
To create a pickup report, please follow the steps in our How to create a pickup report article.
Additionally, make sure to know the conditions of each carrier before you book a pickup. Please review the conditions of the carriers by clicking on the links provided under each section.
Pickup Options by Carrier
DPD DE
- Type: Recurring & Incidental pickups
- Requirements: Minimum collection volume of 10 parcels/day for incidental pickups
- Price: Included in the shipping label price
- Plan: No subscription required
- How to book it: You can book both recurring and incidental pickups via the panel by following, these steps
- Link: DPD DE Shipping Conditions
DPD AT
- Type: Recurring & Incidental pickups
- Requirements: No minimum of parcels required, however you will need to have a DPD AT Customer Number
-
Price:
- 2,45€ (per Pickup if Pickup is for a single parcel),
- 3,60€ (per Pickup if only two parcels are being picked up)
- 10,15€ (monthly fee if less than 30 Parcels per month are shipped)
- Plan: No subscription required
- How to book it: Get in touch with Sales or Support for further information
- Link: DPD AT Shipping Conditions
DHL Express
- Type: Recurring pickups only
- Requirements: You will need to have your own DHL Express contract
- Price: Included in the shipping label price
- Plan: Paid subscription required
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How to book it: Pickups will automatically generate for the next business day when a label is created from the panel with DHL Express PickUp methods.
The pick-up will come the following business day between 08.00 - 18.00 - Link: DHL Express contract activation
FedEx
- Type: Recurring & Incidental pickups
-
Requirements:
- For recurring pickups: Minimum collection volume of 10 parcels/day
- For incidental pickups: No minimum amount of parcels
- Price: Free of charge for both pickups
- Plan: No subscription required
-
How to book it:
- For recurring pickups: Get in touch with Sales or Support for further information
- For incidental pickups: Via the panel by following, these steps
- Link: FedEx Shipping Conditions
UPS
- Type: Recurring & Incidental pickups
- Requirements: No minimum of parcels required
-
Price:
- 3,70€ per standard-pickup
- 7,06€ per express pickup (Same-Day pickup)
- Plan: No subscription required
- How to book it: You can book both recurring and incidental pickups via the panel by following, these steps
- Link: UPS shipping conditions
If you schedule a pickup directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, including failed pickup and lost, damaged, or delayed shipments.
When you schedule a pickup with a carrier, you automatically agree to their terms and conditions.