Topic: view the conditions for Poste Delivery Business shipping methods.

Standard Domestic Delivery

Poste Delivery Business Standard Domicilio

This shipping product is ideal for sending less urgent shipments of goods, letterbox packages and documents to destinations within Italy.

Shipping method characteristics:

Standard delivery to the recipient's address
Shipments to and from Italy within 4 working days
Live map tracking and real time updates
2 delivery attempts
If the customer is not home for second delivery attempt, the parcel is stored at the nearest post office up to 7 days. If the shipment is not collected within the 7 days, it will be returned to sender. The costs associated with the return are the responsibility of the sender.
Post offices are available on Saturdays
Recipient can reschedule
Choose from various basic ancillary services to offer your recipient an effective, personalized and quality delivery: Choose You, On Appointment, Al Vicino, Al Piano via MyPosteDeliveryBusiness portal.

Additional shipping functionalities:

Poste Delivery Business Standard Domicilio - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Standard Domicilio - Contrassegno*
Cash on delivery
Poste Delivery Business Standard Domicilio - Consegna di sabato
Saturday delivery
Poste Delivery Business Standard Domicilio - Consegna di sabato + Contrassegno + Copertura Full*
Saturday delivery + Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 100 kg. Parcels that weight more than 70 kg will receive a surcharge. For more information about the surcharges applied by this carrier, check this article.
Maximum length: 280 cm
Maximum height: 170 cm
Maximum total size (1 x L + 2 x W + 2 x H): 450 cm

Poste Delivery Business Standard Ufficio Postale

Standard delivery to a post office.

Additional shipping functionalities:

Poste Delivery Business Standard Ufficio Postale - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Standard Ufficio Postale - Contrassegno*
Cash on delivery
Poste Delivery Business Standard Ufficio Postale - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 30 kg
Maximum length: 100 cm
Maximum total size (L + W + H): 150 cm

Poste Delivery Business Standard Punto Poste

Standard Delivery to Punto Poste location. Find a location of the Punto Poste network that's most convenient for you.

Additional shipping functionalities:

Poste Delivery Business Standard Punto Poste - Copertura Full*
Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 15 kg
Maximum width: 37 cm
Maximum length: 36 cm
Maximum height: 56 cm

Standard Domestic Returns

Poste Delivery Business Standard Reverse Ufficio Postale

The Reverse option allows you to manage return shipments in a convenient and simple way. The customer drops the parcel off at a post office to be returned.

Additional shipping functionalities:

Poste Delivery Business Standard Reverse Paperless Ufficio Postale
Paperless return

Maximum dimensions:

Maximum weight: 30 kg
Maximum length: 100 cm
Maximum total size (L + W + H): 150 cm

Poste Delivery Business Standard Reverse Punto Poste

The customer drops their parcel off at a Punto Poste location to be returned. Find a convenient location of the Punto Poste network.

Additional shipping functionalities:

Poste Delivery Business Standard Reverse Paperless Punto Poste
Paperless return

Maximum dimensions:

Maximum weight: 15 kg
Maximum width: 37 cm
Maximum length: 36 cm

Poste Delivery Business Standard Reverse Pick-up

The customer arranges for the parcel to be collected from their home address. Pick-ups can be arranged via the poste.it website or by phone.

Additional shipping functionalities:

Poste Delivery Business Standard Reverse Paperless Pick-up
Paperless return

Maximum dimensions:

Maximum weight: 100 kg
Maximum length: 280 cm
Maximum height: 170 cm
Maximum total size (L + W + H): 450 cm

Poste Delivery Business Standard andata e ritorno

Return delivery method with parcel exchange.

Additional shipping functionalities:

Poste Delivery Business Standard Andata e Ritorno - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Standard Andata e Ritorno - Contrassegno*
Cash on delivery
Poste Delivery Business Standard Andata e Ritorno - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 100 kg
Maximum length: 280 cm
Maximum total size (L + W + H): 450 cm

Express Domestic Delivery

Poste Delivery Business Express Domicilio

Fast and versatile express service for shipments to and from Italy within 1-2 working days.

Shipping method characteristics:

Express delivery to the recipient's address
Shipments to and from Italy within 1-2 working days
Live map tracking and real time updates
2 delivery attempts
If the customer is not home for second delivery attempt, the parcel is stored at the nearest post office up to 7 days
Post offices are available on Saturdays
Recipient can reschedule
You can choose the ancillary services that best suit the needs of your recipient - Time-defined, Delivery By Appointment, Close to, Al Plan, Day-to-Time Defined and many others - allowing them to customize the delivery even during the journey via MyPosteDeliveryBusiness portal.

Additional shipping functionalities:

The functionalities listed below can be used standalone or in combination with each other (e.g. Poste Delivery Business Express Domicilio - Consegna entro le 12.00 + Copertura Full + Contrassegno), with some limitations applying based on whether you have a direct carrier contract with Poste Delivery Business.

Business Express Domicilio - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Express Domicilio - Contrassegno*
Cash on delivery
Poste Delivery Business Express Domicilio - Consegna di sabato*
Saturday delivery
Poste Delivery Business Express Domicilio - Consegna di sera
Evening delivery
Poste Delivery Business Express Domicilio - Consegna entro le 9.00
Delivery before 09:00 (Max 15 kg)
Poste Delivery Business Express Domicilio - Consegna entro le 10.00
Delivery before 10:00 (Max 30 kg)
Poste Delivery Business Express Domicilio - Consegna entro le 12.00
Delivery before 12:00 (Max 30 kg)

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum length: 280 cm
Maximum height: 170 cm
Maximum total size (L + W + H): 450 cm
Maximum weight: 100 kg*

*Maximum parcel weight differs in the case of certain shipping functionalities, as detailed above.

Poste Delivery Business Express Instant Delivery entro 1 ora / entro 2 ore / entro 3 ora

Instant delivery within 1 hour, 2 hours or 3 hours for locations within Italy. Only available when you have a direct carrier contract with Poste Delivery Business. Weekday delivery only.

Additional shipping functionalities:

Poste Delivery Business Express - Instant Delivery + Copertura Full
Instant delivery within 1, 2 or 3 hours + Insured up to 500 EUR
Poste Delivery Business Express - Instant Delivery + Contrassegno
Instant delivery within 1, 2 or 3 hours + Cash on delivery
Poste Delivery Business Express - Instant Delivery e+ Copertura Full + Contrassegno
Instant delivery within 1, 2 or 3 hours + Insured up to 500 EUR + Cash on delivery

Maximum dimensions:

Maximum length: 280 cm
Maximum height: 170 cm
Maximum total size (L + W + H): 450 cm
Maximum weight: 5 kg

*Maximum parcel weight differs in the case of certain shipping functionalities, as detailed above.

Poste Delivery Business Express Ufficio Postale

Express delivery to a post office.

Additional shipping functionalities:

Poste Delivery Business Express Ufficio Postale - Copertura Full 0-30kg*
Insured up to 500 EUR
Poste Delivery Business Express Ufficio Postale - Contrassegno*
Cash on delivery
Poste Delivery Business Express Ufficio Postale - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 30 kg
Maximum length: 100 cm
Maximum total size (L + W + H): 150 cm

Poste Delivery Business Express Punto Poste

Express Delivery to Punto Poste location. Find a location of the Punto Poste network that's most convenient for you.

Additional shipping functionalities:

Poste Delivery Business Express Punto Poste - Copertura Full*
Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business .

Maximum dimensions:

Maximum weight: 15 kg
Maximum width: 37 cm
Maximum length: 36 cm
Maximum height: 56 cm

Express Domestic Returns

Poste Delivery Business Express Reverse Ufficio Postale

The Reverse option allows you to manage return shipments in a convenient and simple way. The customer drops the parcel off at a post office to be returned.

Additional shipping functionalities:

Poste Delivery Business Express Reverse Paperless Ufficio Postale
Paperless return

Maximum dimensions:

Maximum weight: 30 kg
Maximum length: 100 cm
Maximum total size (L + W + H): 150 cm

Poste Delivery Business Express Reverse Punto Poste

The customer drops their parcel off at a Punto Poste location to be returned. Find a convenient location of the Punto Poste network.

Additional shipping functionalities:

Poste Delivery Business Express Reverse Paperless Punto Poste
Paperless return

Maximum dimensions:

Maximum weight: 15 kg
Maximum width: 37 cm
Maximum length: 36 cm
Maximum height: 56 cm

Poste Delivery Business Express Reverse Pick-up

The customer arranges for the parcel to be collected from their home address. Pick-ups can be arranged via the poste.it website or by phone.

Additional shipping functionalities:

Poste Delivery Business Express Reverse Paperless Pick-up
Paperless return

Maximum dimensions:

Maximum weight: 100 kg
Maximum length: 280 cm
Maximum total size (L + W + H): 450 cm

Poste Delivery Business Express Andata e Ritorno

Return delivery method with parcel exchange.

Additional shipping functionalities:

Poste Delivery Business Express Andata e Ritorno - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Express Andata e Ritorno - Contrassegno*
Cash on delivery
Poste Delivery Business Express Andata e Ritorno - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 15 kg
Maximum length: 100 cm
Maximum total size (L + W + H): 150 cm

Saturday delivery (domestic)

Saturday delivery is available as an additional functionality to these two domestic home delivery shipping methods: Poste Delivery Business Standard Domicilio and Poste Delivery Business Express Domicilio.

The carrier only supports Saturday delivery for some postal codes. Download the list of supported post codes.

We recommend you to set up your checkout page accordingly so that end customers do not get the option to choose Saturday delivery if they live in a location that is not supported by the carrier.

Please note that the carrier reserves the right to modify or update this list.

International Standard Delivery

Important: If you ship to a destination within the European Union you must also include the following information about your items: content description. If this is missing, the label announcement will fail.
This information is also mandatory for international shipments to countries outside the EU, together with other requirements. To find more about shipping internationally outside the EU, read this article.

Poste Delivery Business International Standard Domicilio

Ship to over 200 countries around the world via this flexible international shipping method.

Shipping method characteristics:

Standard delivery to the recipient's address
Shipments to Europe in 3 working days (for some ZIP codes in Norway and Portugal 3-5 days in addition to the pick-up day)
Shipments to the rest of the world in 3-5 working days, in addition to the pick-up day
Live map tracking and real time updates
Parcels are sent to one of 70,000 supporting post office for collection in the event that the recipient is not home to receive the delivery

Additional shipping functionalities:

Poste Delivery Business International Standard Domicilio - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Standard Domicilio - incoterm DAP
Poste Delivery Business International Standard Domicilio - Copertura Full - incoterm DAP*
Incoterm DAP + Insured up to 500 EUR
Poste Delivery Business International Standard Domicilio - Contrassegno*
Cash on delivery
Poste Delivery Business International Standard Domicilio - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 70 kg**
Maximum length: 150 cm
Maximum total size (L + W + H): 225 cm

**For the following destinations, the weight limit is 10kg: Cuba, Gambia, Cayman Islands
**For the following destinations, the weight limit is 20kg: Anguilla, Argentina, Aruba, Australia, Bahrain, Bermuda, Dominica, Gibraltar, Equatorial Guinea, Guyana, Israel, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Suriname, Trinidad And Tobago, Ukraine

From countries: IT

Shipping locations:

To countries:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

To countries w/ incoterm DAP:
AE,AF,AG,AI,AL,AM,AO,AR,AU,AW,AZ,BA,BB,BD,BF,BH,BI,BJ,BM,BN,BO,BQ,BR,BS,BT,BW,BY,BZ,CA,CD,CF,CG,CH,CI,CL,CM,CN,CO,CR,CV,CW,CY,DJ,DM,DO,DZ,EC,EG,ER,ET,FJ,GA,GB,GD,GE,GH,GI,GM,GN,GQ,GT,GW,GY,HK,HN,HT,IC,ID,IL,IN,IQ,IS,JM,JO,JP,KE,KG,KH,KI,KM,KN,KR,KV,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LY,MA,MC,MD,ME,MG,MK,ML,MM,MN,MO,MR,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NG,NI,NO,NP,NZ,OM,PA,PE,PF,PG,PH,PK,PR,PS,PY,QA,RS,RU,RW,SA,SB,SC,SG,SL,SN,SR,SV,SX,SY,SZ,TD,TG,TH,TJ,TM,TN,TO,TR,TT,TW,TZ,UA,UG,US,UY,UZ,VC,VE,VN,VU,WS,YE,ZA,ZM,ZW,

To countries w/ Cash on delivery:
ES, DE, PT

Poste Delivery Business International Standard Envelope

For the shipment of documents to locations all over the world.

Additional shipping functionalities:

Poste Delivery Business International Standard Envelope - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Standard Envelope - incoterm DAP
Poste Delivery Business International Standard Envelope - incoterm DAP + Copertura Full*
Incoterm DAP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 0.05 kg
Maximum length: 32 cm
Maximum width: 26.5 cm
Maximum height: 3.2 cm

Shipping locations:

From countries: IT

To countries:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

To countries w/ incoterm DAP:

AC,AD,AE,AF,AG,AI,AL,AM,AO,AR,AS,AU,AW,AZ,BA,BB,BD,BF,BH,BI,BJ,BL,BM,BN,BO,BQ,BQ,BQ,BR,BS,BT,BW,BY,BZ,CA,CD,CF,CG,CH,CI,CK,CL,CM,CN,CO,CR,CU,CV,CW,CX,CY,DJ,DM,DO,DZ,EC,EG,ER,ET,FJ,FK,FM,FO,GA,GB,GD,GE,GF,GG,GH,GI,GL,GM,GN,GP,GQ,GS,GT,GU,GW,GY,HK,HN,HT,IC,ID,IL,IM,IN,IO,IQ,IR,IS,JE,JM,JO,JP,KE,KG,KH,KI,KM,KN,KP,KR,KV,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LY,MA,MC,MD,ME,MF,MG,MH,MK,ML,MM,MN,MO,MP,MQ,MR,MS,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NF,NG,NI,NO,NP,NR,NU,NZ,OM,PA,PE,PF,PG,PH,PK,PM,PN,PR,PS,PW,PY,QA,RE,RS,RU,RW,SA,SB,SC,SD,SG,SH,SL,SN,SR,SS,ST,SV,SX,SY,SZ,TA,TC,TD,TF,TF,TG,TH,TJ,TK,TL,TM,TN,TO,TR,TT,TV,TW,TZ,UA,UG,UM,US,UY,UZ,VC,VE,VG,VI,VI,VN,VU,WF,WK,WS,YE,YT,ZA,ZM,ZW

Poste Delivery Business International Standard Access Point

Deliver to a post office or access point location.

Additional shipping functionalities:

Poste Delivery Business International Standard Access Point - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Standard Access Point - incoterm DAP
Poste Delivery Business International Standard Access Point - incoterm DAP + Copertura Full*
Incoterm DAP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 20 kg
Maximum length: 97 cm
Maximum total size (L + W + H): 300 cm

Shipping locations:

From countries: IT

To countries w/ incoterm DDP:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

To countries w/ incoterm DAP: AC,AD,AE,AF,AG,AI,AL,AM,AO,AR,AS,AU,AW,AZ,BA,BB,BD,BF,BH,BI,BJ,BL,BM,BN,BO,BQ,BQ,BQ,BR,BS,BT,BW,BY,BZ,CA,CD,CF,CG,CH,CI,CK,CL,CM,CN,CO,CR,CU,CV,CW,CX,CY,DJ,DM,DO,DZ,EC,EG,ER,ET,FJ,FK,FM,FO,GA,GB,GD,GE,GF,GG,GH,GI,GL,GM,GN,GP,GQ,GS,GT,GU,GW,GY,HK,HN,HT,IC,ID,IL,IM,IN,IO,IQ,IR,IS,JE,JM,JO,JP,KE,KG,KH,KI,KM,KN,KP,KR,KV,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LY,MA,MC,MD,ME,MF,MG,MH,MK,ML,MM,MN,MO,MP,MQ,MR,MS,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NF,NG,NI,NO,NP,NR,NU,NZ,OM,PA,PE,PF,PG,PH,PK,PM,PN,PR,PS,PW,PY,QA,RE,RS,RU,RW,SA,SB,SC,SD,SG,SH,SL,SN,SR,SS,ST,SV,SX,SY,SZ,TA,TC,TD,TF,TF,TG,TH,TJ,TK,TL,TM,TN,TO,TR,TT,TV,TW,TZ,UA,UG,UM,US,UY,UZ,VC,VE,VG,VI,VI,VN,VU,WF,WK,WS,YE,YT,ZA,ZM,ZW

International Standard Returns

Poste Delivery Business Standard International Reverse

The service that simplifies the management of international returns, thanks to the capillarity of the foreign postal network.

Additional shipping functionalities:

Poste Delivery Business International Standard Reverse - incoterm DAP
For return shipments from the UK.

Maximum dimensions:

Maximum weight: 30 kg
Maximum length: 150 cm
Maximum total size (L + W + H): 225 cm

Shipping locations:

To countries: IT

From countries:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

From countries w/ incoterm DAP:
GB

International Express Delivery

Poste Delivery Business International Express Domicilio

Fast international shipping with no limits on weight, size and number of packages, to 200 countries across the world.

Additional shipping functionalities:

Poste Delivery Business International Express Domicilio - incoterm DAP
Poste Delivery Business International Express Domicilio - Copertura Full - incoterm DAP*
Incoterm DAP + Insured up to 500 EUR
Poste Delivery Business International Express Domicilio - incoterm DDP*
Poste Delivery Business International Express Domicilio - Copertura Full + incoterm DDP*
Incoterm DDP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 70 kg
Maximum length: 270 cm
Maximum total size (L + W + H): 300 cm

Shipping locations:

From countries: IT

To countries w/ incoterm DDP:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

Poste Delivery Business International Express Envelope

For Express delivery of documents worldwide.

Additional shipping functionalities:

Poste Delivery Business International Express Envelope - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Express Envelope - incoterm DAP
Poste Delivery Business International Express Envelope - incoterm DAP + Copertura Full*
Incoterm DAP + Insured up to 500 EUR
Poste Delivery Business International Express Envelope - incoterm DDP
Poste Delivery Business International Express Envelope - incoterm DDP + Copertura Full*
Incoterm DDP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 0.05 kg
Maximum length: 32 cm
Maximum width: 26.5 cm
Maximum height: 3.2 cm

Shipping locations:

From countries: IT

To countries w/ incoterm DDP:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

Poste Delivery Business International Express Access Point

Express delivery to a service or access point location in relevant countries.

Additional shipping functionalities:

Poste Delivery Business International Express Access Point - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Express Access Point - incoterm DAP*
To countries:
Poste Delivery Business International Express Access Point - incoterm DAP + Copertura Full*
Incoterm DAP + Insured up to 500 EUR
Poste Delivery Business International Express Access Point - incoterm DDP*
Poste Delivery Business International Express Access Point - incoterm DDP + Copertura Full*
Incoterm DDP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business .

Maximum dimensions:

Maximum weight: 20 kg
Maximum length: 97 cm
Maximum total size (L + W + H): 300 cm

Shipping locations:

From countries: IT

To countries w/ incoterm DDP:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

International Express Returns

Poste Delivery Business Express International Reverse

Only available when you have a direct contract with Poste Delivery Business . International express return service for applicable countries.

Additional shipping functionalities:

Poste Delivery Business International Express Reverse Drop-off 0-20kg - incoterm DAP
For return shipments from the UK.

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 30 kg
Maximum length: 150 cm
Maximum total size (L + W + H): 225 cm

Shipping locations:

To countries: IT

From countries w/ incoterm DDP: AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

From countries w/incoterm DAP:

Claims

National shipments

National shipments have a standard coverage of €1.00 per kg (tax not included) in case of loss, damage, or delivered but not received.

Poste Italiane calculates the refund amount on the grams, they do not round up the kilos. Example: If parcel is 500 grs, the refund amount would be:

- 0.50 kg x €1 = €0.50

International shipments

International shipments have the following coverage in case of loss, damage or if they are delivered but not received:

Road: 8.33 SDR* (CMR) = €10.25 per kilo
Air: 17 SDR (Warsaw Convention) = €20.91 per kilo

Poste Italiane calculates the refund amount on the grams, they do not round up the kilos. Example: If parcel is 500 grs, the refund amount would be:

0.50 kg x €10.25 = €5.13
0.50 kg x €20.91 = €10.46

*1 SDR = €1.23 (2021 conversion rate)

Do you want to add additional insurance to your shipments for a higher value against the possibility of loss or damage? This is possible with the addition of Insurance: Sendcloud Shipping Protection.

Pickup information

Read all the pickup conditions of this carrier in our guide Pickup conditions in Italy.

Parcel drop-off: Remember that you can also drop off your parcels at Poste Italiane/SDA depots.

Please keep in mind that collections (both incidental and recurring) are subject to carrier's availability.

Incidental pickups

You can schedule an incidental (one-time) pickup with Poste Delivery Business directly from your Sendcloud account. Read our article How can I request a parcel pickup? for the instructions.

Recurring pickups

Lite, Growth and Premium users can request recurring pickups directly from the Sendcloud panel. Read our article How can I request a parcel pickup? for the instructions.

The activation can take 3-4 days.

Pickup returns

Pickup returns are also possible with Poste Delivery Business when your customers want to organize a return. The pickup is booked automatically when announcing the label (no need to schedule it manually online or by phone). Read more about pickup returns in this article: Pickup returns.

International pickups

A surcharge will be applied to international pickups. See more information surcharges here.

Terms & Conditions

Be careful: the carrier may change the shipping methods mentioned above, therefore these conditions may be subject to change. Though we aim to inform you to the best of our abilities, no rights can be derived from the information provided above.