Topic: view the conditions for Poste Delivery Business shipping methods.

Standard Domestic Delivery

Poste Delivery Business Standard Domicilio

This shipping product is ideal for sending less urgent shipments of goods, letterbox packages and documents to destinations within Italy.

Shipping method characteristics:

Standard delivery to the recipient's address
Shipments to and from Italy within 4 working days
Live map tracking and real time updates
2 delivery attempts
If the customer is not home for second delivery attempt, the parcel is stored at the nearest post office up to 7 days. If the shipment is not collected within the 7 days, it will be returned to sender. The costs associated with the return are the responsibility of the sender.
Post offices are available on Saturdays
Recipient can reschedule
Choose from various basic ancillary services to offer your recipient an effective, personalized and quality delivery: Choose You, On Appointment, Al Vicino, Al Piano via MyPosteDeliveryBusiness portal.

Additional shipping functionalities:

Poste Delivery Business Standard Domicilio - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Standard Domicilio - Contrassegno*
Cash on delivery
Poste Delivery Business Standard Domicilio - Consegna di sabato
Saturday delivery
Poste Delivery Business Standard Domicilio - Consegna di sabato + Contrassegno + Copertura Full*
Saturday delivery + Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 100kg. Parcels that weight more than 70 kg will receive a surcharge. For more information about the surcharges applied by this carrier, check this article.
Maximum length: 280cm
Maximum height: 170cm
Maximum total size (1 x L + 2 x W + 2 x H): 450cm

Poste Delivery Business Standard Ufficio Postale

Standard delivery to a post office.

Additional shipping functionalities:

Poste Delivery Business Standard Ufficio Postale - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Standard Ufficio Postale - Contrassegno*
Cash on delivery
Poste Delivery Business Standard Ufficio Postale - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 30kg
Maximum length: 100cm
Maximum total size (1 x L + 2 x W + 2 x H): 150cm

Poste Delivery Business Standard Punto Poste

Standard Delivery to Punto Poste location. Find a location of the Punto Poste network that's most convenient for you.

Additional shipping functionalities:

Poste Delivery Business Standard Punto Poste - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Standard Punto Poste Locker
Standard delivery to Punto Poste Locker
Poste Delivery Business Standard Punto Poste Locker - Copertura Full*
Standard delivery to Punto Poste Locker + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 15kg
Maximum width: 37cm
Maximum length: 36cm
Maximum height: 56cm

Standard Domestic Returns

Poste Delivery Business Standard Reverse Ufficio Postale

The Reverse option allows you to manage return shipments in a convenient and simple way. The customer drops the parcel off at a post office to be returned.

Additional shipping functionalities:

Poste Delivery Business Standard Reverse Paperless Ufficio Postale
Paperless return

Maximum dimensions:

Maximum weight: 30kg
Maximum length: 100cm
Maximum total size (1 x L + 2 x W + 2 x H): 150cm

Poste Delivery Business Standard Reverse Punto Poste

The customer drops their parcel off at a Punto Poste location to be returned. Find a convenient location of the Punto Poste network.

Additional shipping functionalities:

Poste Delivery Business Standard Reverse Paperless Punto Poste
Paperless return
Poste Delivery Business Standard Reverse Locker
Return to Punto Poste Locker

Maximum dimensions:

Maximum weight: 15kg
Maximum width: 37cm
Maximum length: 36cm

Poste Delivery Business Standard Reverse Pick-up

The customer arranges for the parcel to be collected from their home address. Pick-ups can be arranged via the poste.it website or by phone.

Additional shipping functionalities:

Poste Delivery Business Standard Reverse Paperless Pick-up
Paperless return

Maximum dimensions:

Maximum weight: 100kg
Maximum length: 280cm
Maximum height: 170cm
Maximum total size (1 x L + 2 x W + 2 x H): 450cm

Poste Delivery Business Standard andata e ritorno

Return delivery method with parcel exchange.

Additional shipping functionalities:

Poste Delivery Business Standard Andata e Ritorno - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Standard Andata e Ritorno - Contrassegno*
Cash on delivery
Poste Delivery Business Standard Andata e Ritorno - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 100kg
Maximum length: 280cm
Maximum total size (1 x L + 2 x W + 2 x H): 450cm

Express Domestic Delivery

Poste Delivery Business Express Domicilio

Fast and versatile express service for shipents to and from Italy within 1-2 working days.

Shipping method characteristics:

Express delivery to the recipient's address
Shipments to and from Italy within 1-2 working days
Live map tracking and real time updates
2 delivery attempts
If the customer is not home for second delivery attempt, the parcel is stored at the nearest post office up to 7 days
Post offices are available on Saturdays
Recipient can reschedule
You can choose the ancillary services that best suit the needs of your recipient - Time-defined, Delivery By Appointment, Close to, Al Plan, Day-to-Time Defined and many others - allowing them to customize the delivery even during the journey via MyPosteDeliveryBusiness portal.

Additional shipping functionalities:

The functionalities listed below can be used standalone or in combination with each other (e.g. Poste Delivery Business Express Domicilio - Consegna entro le 12.00 + Copertura Full + Contrassegno), with some limitations applying based on whether you have a direct carrier contract with Poste Italian Delivery.

Business Express Domicilio - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Express Domicilio - Contrassegno*
Cash on delivery
Poste Delivery Business Express Domicilio - Consegna di sabato*
Saturday delivery
Poste Delivery Business Express Domicilio - Consegna di sera
Evening delivery
Poste Delivery Business Express Domicilio - Consegna entro le 9.00
Delivery before 09:00 (Max 15kg)
Poste Delivery Business Express Domicilio - Consegna entro le 10.00
Delivery before 10:00 (Max 30kg)
Poste Delivery Business Express Domicilio - Consegna entro le 12.00
Delivery before 12:00 (Max 30kg)

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum length: 280cm
Maximum height: 170cm
Maximum total size (1 x L + 2 x W + 2 x H): 450cm
Maximum weight: 100kg*

*Maximum parcel weight differs in the case of certain shipping functionalities, as detailed above.

Poste Delivery Business Express Instant Delivery entro 1 ora / entro 2 ore / entro 3 ora

Instant delivery within 1 hour, 2 hours or 3 hours for locations within Italy. Only available when you have a direct carrier contract with Poste Delivery Business. Weekday delivery only.

Additional shipping functionalities:

Poste Delivery Business Express - Instant Delivery + Copertura Full
Instant delivery within 1, 2 or 3 hours + Insured up to 500 EUR
Poste Delivery Business Express - Instant Delivery + Contrassegno
Instant delivery within 1, 2 or 3 hours + Cash on delivery
Poste Delivery Business Express - Instant Delivery e+ Copertura Full + Contrassegno
Instant delivery within 1, 2 or 3 hours + Insured up to 500 EUR + Cash on delivery

Maximum dimensions:

Maximum length: 280cm
Maximum height: 170cm
Maximum total size (1 x L + 2 x W + 2 x H): 450cm
Maximum weight: 5kg

*Maximum parcel weight differs in the case of certain shipping functionalities, as detailed above.

Poste Delivery Business Express Ufficio Postale

Express delivery to a post office.

Additional shipping functionalities:

Poste Delivery Business Express Ufficio Postale - Copertura Full 0-30kg*
Insured up to 500 EUR
Poste Delivery Business Express Ufficio Postale - Contrassegno*
Cash on delivery
Poste Delivery Business Express Ufficio Postale - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 30kg
Maximum length: 100cm
Maximum total size (1 x L + 2 x W + 2 x H): 150cm

Poste Delivery Business Express Punto Poste

Express Delivery to Punto Poste location. Find a location of the Punto Poste network that's most convenient for you.

Additional shipping functionalities:

Poste Delivery Business Express Punto Poste - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Express Punto Poste Locker
Standard delivery to Punto Poste Locker
Poste Delivery Business Standard Punto Poste Locker - Copertura Full*
Standard delivery to Punto Poste Locker + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business .

Maximum dimensions:

Maximum weight: 15kg
Maximum width: 37cm
Maximum length: 36cm
Maximum height: 56cm

Express Domestic Returns

Poste Delivery Business Express Reverse Ufficio Postale

The Reverse option allows you to manage return shipments in a convenient and simple way. The customer drops the parcel off at a post office to be returned.

Additional shipping functionalities:

Poste Delivery Business Express Reverse Paperless Ufficio Postale
Paperless return

Maximum dimensions:

Maximum weight: 30kg
Maximum length: 100cm
Maximum total size (1 x L + 2 x W + 2 x H): 150cm

Poste Delivery Business Express Reverse Punto Poste

The customer drops their parcel off at a Punto Poste location to be returned. Find a convenient location of the Punto Poste network.

Additional shipping functionalities:

Poste Delivery Business Express Reverse Paperless Punto Poste
Paperless return
Poste Delivery Business Express Reverse Locker
Return to Punto Poste Locker

Maximum dimensions:

Maximum weight: 15kg
Maximum width: 37cm
Maximum length: 36cm
Maximum height: 56cm

Poste Delivery Business Express Reverse Pick-up

The customer arranges for the parcel to be collected from their home address. Pick-ups can be arranged via the poste.it website or by phone.

Additional shipping functionalities:

Poste Delivery Business Express Reverse Paperless Pick-up
Paperless return

Maximum dimensions:

Maximum weight: 100kg
Maximum length: 280cm
Maximum total size (1 x L + 2 x W + 2 x H): 450cm

Poste Delivery Business Express Andata e Ritorno

Return delivery method with parcel exchange.

Additional shipping functionalities:

Poste Delivery Business Express Andata e Ritorno - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business Express Andata e Ritorno - Contrassegno*
Cash on delivery
Poste Delivery Business Express Andata e Ritorno - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 15kg
Maximum length: 100cm
Maximum total size (1 x L + 2 x W + 2 x H): 150cm

International Standard Delivery

Important: If you ship to a destination within the European Union you must also include the following information about your items: content description. If this is missing, the label announcement will fail.
This information is also mandatory for international shipments to countries outside the EU, together with other requirements. To find more about shipping internationally outside the EU, read this article.

Poste Delivery Business International Standard Domicilio

Ship to over 200 countries around the world via this flexible international shipping method.

Shipping method characteristics:

Standard delivery to the recipient's address
Shipments to Europe in 3 working days (for some ZIP codes in Norway and Portugal 3-5 days in addition to the pick-up day)
Shpments to the rest of the world in 3-5 working days, in addition to the pick-up day
Live map tracking and real time updates
Parcels are sent to one of 70,000 supporting post office for collection in the event that the receipient isa not home to receive the delivery

Additional shipping functionalities:

Poste Delivery Business International Standard Domicilio - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Standard Domicilio - incoterm DAP
Poste Delivery Business International Standard Domicilio - Copertura Full - incoterm DAP*
Incoterm DAP + Insured up to 500 EUR
Poste Delivery Business International Standard Domicilio - Contrassegno*
Cash on delivery
Poste Delivery Business International Standard Domicilio - Copertura Full + Contrassegno*
Insured up to 500 EUR + Cash on delivery

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 70kg**
Maximum length: 150 cm
Maximum total size (1 x L + 2 x W + 2 x H): 225 cm

**For the following desinations, the weight limit is 10kg: Cuba, Gambia, Cayman Islands
**For the following destinations, the weight limit is 20kg: Anguilla, Argentina, Aruba, Australia, Bahrain, Bermuda, Dominica, Gibraltar, Equatorial Guinea, Guyana, Israel, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Suriname, Trinidad And Tobago, Ukraine

From countries: IT

Shipping locations:

To countries:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

To countries w/ incoterm DAP:
AE,AF,AG,AI,AL,AM,AO,AR,AU,AW,AZ,BA,BB,BD,BF,BH,BI,BJ,BM,BN,BO,BQ,BR,BS,BT,BW,BY,BZ,CA,CD,CF,CG,CH,CI,CL,CM,CN,CO,CR,CV,CW,CY,DJ,DM,DO,DZ,EC,EG,ER,ET,FJ,GA,GB,GD,GE,GH,GI,GM,GN,GQ,GT,GW,GY,HK,HN,HT,IC,ID,IL,IN,IQ,IS,JM,JO,JP,KE,KG,KH,KI,KM,KN,KR,KV,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LY,MA,MC,MD,ME,MG,MK,ML,MM,MN,MO,MR,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NG,NI,NO,NP,NZ,OM,PA,PE,PF,PG,PH,PK,PR,PS,PY,QA,RS,RU,RW,SA,SB,SC,SG,SL,SN,SR,SV,SX,SY,SZ,TD,TG,TH,TJ,TM,TN,TO,TR,TT,TW,TZ,UA,UG,US,UY,UZ,VC,VE,VN,VU,WS,YE,ZA,ZM,ZW,

To countries w/ Cash on delivery:
ES, DE, PT

Poste Delivery Business International Standard Envelope

For the shipment of documents to locations all over the world.

Additional shipping functionalities:

Poste Delivery Business International Standard Envelope - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Standard Envelope - incoterm DAP
Poste Delivery Business International Standard Envelope - incoterm DAP + Copertura Full*
Incoterm DAP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 0.05kg
Maximum length: 32cm
Maximum width: 26.5cm
Maximum height: 3.2cm

Shipping locations:

From countries: IT

To countries:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

To countries w/ incoterm DAP:

AC,AD,AE,AF,AG,AI,AL,AM,AO,AR,AS,AU,AW,AZ,BA,BB,BD,BF,BH,BI,BJ,BL,BM,BN,BO,BQ,BQ,BQ,BR,BS,BT,BW,BY,BZ,CA,CD,CF,CG,CH,CI,CK,CL,CM,CN,CO,CR,CU,CV,CW,CX,CY,DJ,DM,DO,DZ,EC,EG,ER,ET,FJ,FK,FM,FO,GA,GB,GD,GE,GF,GG,GH,GI,GL,GM,GN,GP,GQ,GS,GT,GU,GW,GY,HK,HN,HT,IC,ID,IL,IM,IN,IO,IQ,IR,IS,JE,JM,JO,JP,KE,KG,KH,KI,KM,KN,KP,KR,KV,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LY,MA,MC,MD,ME,MF,MG,MH,MK,ML,MM,MN,MO,MP,MQ,MR,MS,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NF,NG,NI,NO,NP,NR,NU,NZ,OM,PA,PE,PF,PG,PH,PK,PM,PN,PR,PS,PW,PY,QA,RE,RS,RU,RW,SA,SB,SC,SD,SG,SH,SL,SN,SR,SS,ST,SV,SX,SY,SZ,TA,TC,TD,TF,TF,TG,TH,TJ,TK,TL,TM,TN,TO,TR,TT,TV,TW,TZ,UA,UG,UM,US,UY,UZ,VC,VE,VG,VI,VI,VN,VU,WF,WK,WS,YE,YT,ZA,ZM,ZW

Poste Delivery Business International Standard Access Point

Deliver to a post office or access point location.

Additional shipping functionalities:

Poste Delivery Business International Standard Access Point - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Standard Access Point - incoterm DAP
Poste Delivery Business International Standard Access Point - incoterm DAP + Copertura Full*
Incoterm DAP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 20kg
Maximum length: 97cm
Maximum total size (1 x L + 2 x W + 2 x H): 300cm

Shipping locations:

From countries: IT

To countries w/ incoterm DDP:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

To countries w/ incoterm DAP: AC,AD,AE,AF,AG,AI,AL,AM,AO,AR,AS,AU,AW,AZ,BA,BB,BD,BF,BH,BI,BJ,BL,BM,BN,BO,BQ,BQ,BQ,BR,BS,BT,BW,BY,BZ,CA,CD,CF,CG,CH,CI,CK,CL,CM,CN,CO,CR,CU,CV,CW,CX,CY,DJ,DM,DO,DZ,EC,EG,ER,ET,FJ,FK,FM,FO,GA,GB,GD,GE,GF,GG,GH,GI,GL,GM,GN,GP,GQ,GS,GT,GU,GW,GY,HK,HN,HT,IC,ID,IL,IM,IN,IO,IQ,IR,IS,JE,JM,JO,JP,KE,KG,KH,KI,KM,KN,KP,KR,KV,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LY,MA,MC,MD,ME,MF,MG,MH,MK,ML,MM,MN,MO,MP,MQ,MR,MS,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NF,NG,NI,NO,NP,NR,NU,NZ,OM,PA,PE,PF,PG,PH,PK,PM,PN,PR,PS,PW,PY,QA,RE,RS,RU,RW,SA,SB,SC,SD,SG,SH,SL,SN,SR,SS,ST,SV,SX,SY,SZ,TA,TC,TD,TF,TF,TG,TH,TJ,TK,TL,TM,TN,TO,TR,TT,TV,TW,TZ,UA,UG,UM,US,UY,UZ,VC,VE,VG,VI,VI,VN,VU,WF,WK,WS,YE,YT,ZA,ZM,ZW

International Standard Returns

Poste Delivery Business Standard International Reverse

The service that simplifies the management of international returns, thanks to the capillarity of the foreign postal network.

Additional shipping functionalities:

Poste Delivery Business International Standard Reverse - incoterm DAP
For return shipments from the UK.

Maximum dimensions:

Maximum weight: 30kg
Maximum length: 150cm
Maximum total size (1 x L + 2 x W + 2 x H): 225cm

Shipping locations:

To countries: IT

From countries:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

From countries w/ incoterm DAP:
GB

International Express Delivery

Poste Delivery Business International Express Domicilio

Fast international shipping with no limits on weight, size and number of packages, to 200 countries across the world.

Additional shipping functionalities:

Poste Delivery Business International Express Domicilio - incoterm DAP
Poste Delivery Business International Express Domicilio - Copertura Full - incoterm DAP*
Incoterm DAP + Insured up to 500 EUR
Poste Delivery Business International Express Domicilio - incoterm DDP*
Poste Delivery Business International Express Domicilio - Copertura Full + incoterm DDP*
Incoterm DDP + nsured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 70kg
Maximum length: 270cm
Maximum total size (1 x L + 2 x W + 2 x H): 300cm

Shipping locations:

From countries: IT

To countries w/ incoterm DDP:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

Poste Delivery Business International Express Envelope

For Express delivery of documents worldwide.

Additional shipping functionalities:

Poste Delivery Business International Express Envelope - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Express Envelope - incoterm DAP
Poste Delivery Business International Express Envelope - incoterm DAP + Copertura Full*
Incoterm DAP + Insured up to 500 EUR
Poste Delivery Business International Express Envelope - incoterm DDP
Poste Delivery Business International Express Envelope - incoterm DDP + Copertura Full*
Incoterm DDP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 0.05kg
Maximum length: 32cm
Maximum width: 26.5cm
Maximum height: 3.2cm

Shipping locations:

From countries: IT

To countries w/ incoterm DDP:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

Poste Delivery Business International Express Access Point

Express delivery to a service or access point location in relevant countries.

Additional shipping functionalities:

Poste Delivery Business International Express Access Point - Copertura Full*
Insured up to 500 EUR
Poste Delivery Business International Express Access Point - incoterm DAP*
To countries:
Poste Delivery Business International Express Access Point - incoterm DAP + Copertura Full*
Incoterm DAP + Insured up to 500 EUR
Poste Delivery Business International Express Access Point - incoterm DDP*
Poste Delivery Business International Express Access Point - incoterm DDP + Copertura Full*
Incoterm DDP + Insured up to 500 EUR

*Only available when you have a direct contract with Poste Delivery Business .

Maximum dimensions:

Maximum weight: 20kg
Maximum length: 97cm
Maximum total size (1 x L + 2 x W + 2 x H): 300cm

Shipping locations:

From countries: IT

To countries w/ incoterm DDP:
AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

International Express Returns

Poste Delivery Business Express International Reverse

Only available when you have a direct contract with Poste Delivery Business . International express return service for applicable countries.

Additional shipping functionalities:

Poste Delivery Business International Express Reverse Drop-off 0-20kg - incoterm DAP
For return shipments from the UK.

*Only available when you have a direct contract with Poste Delivery Business.

Maximum dimensions:

Maximum weight: 30kg
Maximum length: 150cm
Maximum total size (1 x L + 2 x W + 2 x H): 225cm

Shipping locations:

To countries: IT

From countries w/ incoterm DDP: AT,BE,BG,CZ,DE,DK,EE,ES,FI,FR,GR,HR,HU,PL,PT,IE,LT,LV,LU,MT,RO,SK,SI,SE

From countries w/incoterm DAP:

Compensation for claims opened for international shipments

International shipments have the following coverage in case of loss, damage or if they are delivered but not received:

Road: 8.33 SDR* (CMR) = €10.25 per kilo
Air: 17 SDR (Warsaw Convention) = €20.91 per kilo

*1 SDR = €1.23 (2021 conversion rate)

Pickup information

Please keep in mind that collections (both incidental and recurring) are subject to carrier's availability.

Incidental pickups

You can schedule an incidental (one-time) pickup with Poste Delivery Business directly from your Sendcloud account.

Please note that it is not possible to schedule same day pickups. The collection must be requested 1 workday before (low season) and 3 working days before (high season).
Pickups will take place between 08.00 and 18.00 during standard delivery hours.
You can indicate a preferred time frame (morning or afternoon) when scheduling a pickup via Sendcloud.

Recurring pickups

You can schedule a recurring pickup with this carrier if you have a Lite, Growth or Business Sendcloud subscription.

Minimum of 1 parcel per pickup. If you don't have any parcels to be picked up, please contact the local office to notify them. Failed pickups due to parcels not being prepared on time or lack of parcels may result in a surcharge.
Pickups are only available Monday through Friday. There are no collections on weekends or holidays.

To arrange a recurring pickup, please contact us by creating a support request from your Sendcloud account. The activation can take 3-4 days. In your request, do not forget to add all the required information listed in this article: Pickup conditions in Italy.

Pickup returns

Pickup returns are also possible with Poste Delivery Business when your customers want to organize a return. The pickup is booked automatically when announcing the label (no need to schedule it manually online or by phone). Read more about pickup returns in this article: Pickup returns.

International pickups

A surcharge will be applied to international pickups. See more information surcharges here.

Terms & Conditions

Be careful: the carrier may change the shipping methods mentioned above, therefore these conditions may be subject to change. Though we aim to inform you to the best of our abilities, no rights can be derived from the information provided above.