- My parcel is delayed, what do I do?
- I didn't use this label, so why is it on my invoice?
- Where can I find shipping prices?
- Why did I receive a surcharge for my shipment?
- My parcel didn't receive a scan - what do I do?
- Why did my invoice include VAT even though I should not be paying it?
- How do I dispute a surcharge?
- How do I change the delivery address of my shipment?
- My parcel is damaged, what do I do?
- Why did my pickup request fail?
- Why does the pickup status say 'Complete', when the pickup didn't show up?
- How do I change my invoice address and VAT number?
- What's the difference between Chronopost and Chronopost Shop2Shop?
- Why do I get a street address error for my Evri label?
- 🇬🇧 My parcels weren't collected - how do I reschedule my pickup?
- I don't see any valid shipping methods in my account. How do I activate Italian carriers to start shipping with Sendcloud?
- 🇮🇹 My shipment is on hold. What can I do to solve this?
- 🇮🇹 How can I request a pickup for a return parcel at the end customer's address?
- 🇮🇹 What is the status of my shipment?
- 🇮🇹 I get an error when I try to generate a label for my shipment. What should I do?
- 🇮🇹 There is a problem with my pickup. What should I do?
