Short answer:Â There can be several reasons why you are unable to create a label. Always click on the pen icon to open the detailed view and read carefully the error message that appears in red. A very common error is that the postal code of the delivery address does not match the town according to the carrier. Verify the address (CAP) here or using an online web mapping platform like Google Maps.
Explanation: There can be several reasons why you are unable to create a label. Always click on the pen icon to open the detailed view and read carefully the error message that appears in red. Some common errors are:
- The postal code indicated in the delivery address does not match the town according to the carriers postal codes (CAP) list
- The delivery address exceeds the number of characters allowed by the carrier
- Your shipping address exceeds the number of characters allowed by the carrier
- You have included special characters in the details of the shipment - We recommend you to avoid special characters as much as possible
- The total weight of the parcel is less than the sum of the individual weights of each item
You can modify your label details by clicking on the pen icon. Do not forget to click Save to save your changes. If you cannot solve the error or if the error message is not clear to you, please contact our Support team.
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