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How can I request a parcel pick-up?

Team SendCloud
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Purpose: See how you can arrange for a carrier to collect parcels directly from your location, either on a fixed day per week or as a one-off incidental pickup.

Note: If you ship with your own direct carrier contract, pickup availability via Sendcloud depends on the carrier and country. In some cases, pickups need to be arranged directly with the carrier.

What is a pick-up?

You can request that a carrier collect parcels directly from your warehouse or store location. There are two types of available pickups:

  • Incidental (one-time) pickups, which you can arrange through the Sendcloud panel for specific carriers on an ad-hoc basis; or

  • Recurring (fixed) pickups, which you can arrange to occur every week on a set day. 

Please ensure you schedule collections at least 1 working day* in advance to allow for processing time. Always check the specific pickup conditions for your chosen carrier.

*For pickup requests in Spain, we advise scheduling your collection 2 days in advance.

Pick-up reports

Please make sure that you have printed off a pickup report before your parcel collection. The delivery driver must sign and date this report at the time of collection, and you must retain this documentation for your own records. This document serves as proof of collection and will be requested in order to file a claim for lost or damaged parcels. 

You can read all about how to create a pickup report in our article How to create a pickup report.

How to request an incidental pick-up

Via the Sendcloud panel

  1. Before you can request a pickup through the panel, you must first enter a pickup address in your Sendcloud address settings. To do this, go to Settings > Addresses > Pickup > Create New and enter the details for the location where your parcels are available for collection.

    Important: Please note that your pickup address must match the sender address as shown on your shipping label(s).
  2. Go to Shipping > Pickups and select Request a pickup. You can only request a pickup for parcels for which you have already created and printed a shipping label. 
  3. Click One-time pickup 
  4. Select your pickup address and your desired carrier. 
  5. Fill in the form
  6. Click Request pickup

Via the API

➡API documentation

When creating a pickup via the API, the pickup address is dynamic and, therefore, it isn't necessary to use a pickup address already saved in your Sendcloud account.

You can use the API to schedule a pickup with the following carriers:

Note: Depending on the carrier, you can schedule incidental pickups 1 to 4 weeks before the pickup date.

How to request a recurring pick-up

You can request a recurring pickup on a specific day per week, multiple times per week, or even daily pickups, depending on your needs and on the carriers' conditions.

Via the panel

Important: This option is only available for DPD Netherlands, DPD Belgium, DPD Germany, GLS Austria, UPS Germany, DHL Netherlands, DHL Belgium, PostNL Belgium, Correos, Correos Express, and Poste Delivery Business.

To request a recurring pickup directly from your Sendcloud panel, follow these steps: 

  1. In your Sendcloud panel, go to Shipping > Pickups > Request a pickup
  2. Select Recurring pickup
  3. Enter your pickup address and select the carrier
  4. Fill in the form
  5. Click Request pickup to send your request to the carrier
  6. Once your request is approved by the carrier, a support agent from Sendcloud will contact you via email to confirm.

Through Sendcloud support

For any other carriers that you use with our Sendcloud rates and that support recurring pickups, you can request a fixed pickup by contacting our support team well in advance of the first collection day.

Pick-up conditions per country and per carrier

Your shipping volume may determine if you meet the requirements for a parcel pickup. Please note that available times can vary and are subject to the availability of the local office.

Incidental pickups

Netherlands/Belgium:

Read our article Pickup Conditions in Benelux for all the necessary information.

  • DHL Parcel (NL):
    • Minimum 5 parcels or 1 pallet per pickup
    • If you don't meet the minimum requirement, a surcharge may be applied
    • For pickup cancellations, please contact our support team
  • UPS (NL): 
    • 1 parcel minimum per pickup, it can be at your business address or your client's home 
    • Cost per pickup: Incidental (same day) 5.37 / Incidental (future day) 2.89 / Weekly (recurring) 10.51
    • Same day pickups are only available for UPS Express Saver, the cost may be higher since it is subject to the route the driver must take 
  • UPS (BE)
    • Cost per pickup: Incidental (same day) 5.37 / Incidental (future day) 2.89 / Weekly (recurring) 10.50
  • FedEx (BE & NL):
  • No minimum amount of parcels
  • No costs per pick-up
  • To be scheduled for the same day or the next business day.
Germany/Austria:

Read our article Pickup Conditions in Germany & Austria for all the necessary information.

  • DPD (DE):
    • Free pickup
    • Pickup time slot between 09:00 - 18:00h
    • The registration of the pickup must be made max. 24 hours before the desired pickup.
      If you are shipping more than 20 shipments a week, you have the option to arrange a fixed time frame for pickup by a DPD driver, for this, we will need to request a DPD pickup log. Please note that a minimum of 10 shipments must be handed over to the driver for each pickup. You can find more information here
  • UPS (DE): 
    • UPS Standard allows you to schedule a pickup for the following business day.
    • Option to enter a time slot of at least 2 hours in the afternoon. In the morning you can set up a collection either from 09:00 to 13:00 or from 11:00 to 13:00
    • UPS Express for same-day pick-up, the pickup request should be requested by 11:00 am (at the latest). The time frame for the earliest and latest possible pickup must be 6 hours.
    • Cost per pickup: Incidental (same day) 7.06 / Incidental (future day) 3.70 / Weekly (recurring) 10.70
    • Please note that it is not possible to arrange a pickup for shipments over 1 ton.
  • UPS (AT)
    • Cost per pickup: Incidental (same day) 6.00 / Incidental (future day) 4.00 / Weekly (recurring) N/A
  • DPD (AT):
    • There is no minimum number of parcels required.
    • A DPD AT customer number is required before you can request an incidental pickup. To obtain one, contact our Sales or Support team, or go to Shipping > Carriers > Carrier selection, find DPD AT, and click Request Sendcloud rates.
    • Once you have your DPD AT customer number, you can request incidental pickups by phone.
    • Pickups are available Monday–Friday, from 9:00 to 17:00.
    • If you ship fewer than 50 parcels per month, a service fee of €16.20 (including mark-up) applies.
    • For an incidental pickup of one parcel, a fee of €3.20 (including mark-up) applies.
    • For an incidental pickup of two parcels, a fee of €4.70 (including mark-up) applies.

Please note that Post AT does not offer pick-up services.

Spain:
UK:

Read our article Pickup Conditions in the UK for all the necessary information.

  • UPS
    • Minimum 1 parcel per pickup
    • Cost per pickup: Incidental (same day) 4.20 / Incidental (future day) 2.89 / Weekly (recurring) 7.00 (GBP)
  • FedEx
Italy:
 France:

Read our article Pickup Conditions in France for all the necessary information.

  • UPS: 
    • Minimum 1 parcel per pickup
    • We recommend requesting a pickup at least 1 working day in advance
  • FedEx:
    • No minimum parcels
    • No costs per pick-up
    • To be scheduled for the same day or the next business day.

Fixed or recurring pickups

Italy:
Netherlands/Belgium:

Read our article Pickup Conditions in Benelux for all the necessary information.

  • DPD (NL&BE): 
    • If you ship between 100-300 packets a month, DPD will pick up your parcels during their route between  9:00-17:00 hrs. 
    • If your volume is higher than 300 parcels a month, you may request a specific pickup timeslot
    • Keep in mind that you need to request this 5 work days in advance
  • DHL Parcel: 
    • Minimum 5 parcels per pickup
    • Minimum monthly volume: 100 parcels
    • Keep in mind that you need to request this 5 work days in advance
  • Bpost
    • You can arrange a collection with bpost directly by following this link.
    • You can provide several packages in one request with a maximum of 1,5 m³ and 500 kg per pickup (30 kg per item).
    • The driver will come to any address in Belgium, between 12:00 and 17:00. 
    • Cut-off time for same day pickup is 11:30am. 
Germany/Austria:

Read our article Pickup Conditions in Germany & Austria for all the necessary information.

  • DPD (DE): 
    • regular pickup can be scheduled for certain days as well as times (can sometimes differ) with DPD. Typical timeframe is between 09:00 - 18:00
    • Keep in mind that you need to request this in a written form at least 5 days upfront, please reach out to our support if you want a regular pick up with DPD
  • UPS:  
    • You can schedule a regular pickup with UPS for certain days and time frames without any additional fees
    • Keep in mind that you need to request this in a written form at least 5 days upfront, please reach out to our support if you want a regular pick up with UPS

    • Please note that we cannot arrange a pickup for shipments over 1 ton.

      Example: You ship 400 parcels that have a total weight of 2 tons. Unfortunately, these can't be picked up in a single collection. Please divide the pickups over several days so that all shipments can be picked up without any problems.
      Drivers generally show up for pickup in a Sprinter. These vehicles are not designed for shipments with a total weight of over one ton, If you are unsure about this and have any questions, please feel free to contact our support team!

  • DPD (AT):

    • There is no minimum number of parcels required. However, if you ship fewer than 49 parcels per month, a service fee of €16.20 (including mark-up) applies.
    • A DPD AT customer number is required before recurring pickups can be scheduled. To obtain one, contact our Sales or Support team, or go to Shipping > Carriers > Carrier selection, find DPD AT, and click Request Sendcloud rates.
    • You can provide the required information for your recurring pickup in the carrier activation form. Our team will let you know once the pickups have been confirmed.
    • Pickups are available Monday–Friday, from 9:00 to 17:00.

Please note that Post AT does not offer pick-up services.

Spain:

Drop-off at a service point

If you don't wish to schedule a pickup or if your Sendcloud plan does not allow it, you can also drop off your packages at a service point for pickup and delivery by the carrier. You must have created and printed your shipping labels before dropping off your parcels at the location of your choice.

Please keep in mind that non-compliance with the aforementioned conditions may result in the carrier levying a surcharge, which will be reflected in your upcoming invoices. When shipping with any carrier you automatically accept their terms and conditions. If you schedule a pickup directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, including failed pickups and lost/damaged.