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DPD shipping conditions (UK)

Louise Thomasson
  • Updated

Purpose: View the shipping conditions of carrier DPD in the UK

Related articles

→ DPD UK Surcharges

→ Pickup conditions UK

National

DPD Next Day Delivery

Note: DPD strives to deliver your package the next day, but Next-Day delivery service is never guaranteed by DPD as stated in their Terms and Conditions, which means that shipping costs are not refundable, regardless of the duration of the delay.

Next day (or expedited) delivery which gives your parcel priority to ensure delivery by the next working day. 

Shipping method features:

  • For parcel delivery in the UK before close of business the following working day
  • An option of guaranteed delivery by 10:30am or 12PM next day 
  • Full trackable, with option to reschedule delivery if recipient is not home

Characteristics of the parcel:

  • Maximum weight: 30 KG
  • Maximum length: 100 CM
  • Maximum dimensions: 100CM x 60CM x 70CM (230CM girth) 
Fresh food (Direct contract only)

For our users with a direct contract with DPD, it's possible to use the Next Day delivery method to ship fresh food. If you're interested in shipping fresh food, you'll need to contact your account manager/sales representative at DPD and get confirmation from them. 

1. You must have your own contract with DPD as you will be liable for complying with DPD terms and conditions related to the shipment of fresh produce. You, the sender, and not Sendcloud, are liable if these ts & cs are not met. 

2. You must contact your account manager or sales representative to inform them of your intention to ship fresh produce. They will then note the correct disposal time in the DPD system. Obtaining a disposal time happens after the following process is carried out:

     2.1. Images of the packaging and every step of the packaging process must be sent to DPD to guarantee adherence to guidelines. 

     2.2. A test parcel will then be sent to check the arrival time and the condition of the parcel, packaging and its contents.

     2.3. Following this, a legal document is produced which outlines your liability and how many delivery attempts can be made based on how long the type of goods you ship can remain in the DPD parcel network before they must be disposed of. 

     2.4. Items with a handling time of max 24 hours will have only one delivery attempt

     2.5. Rates for this service are then to be agreed upon between you, the sender, and DPD. 

     2.6. A DPD/DPD Local account number will be assigned to you.

     2.7. Collections will be organised between you, the sender, and DPD, including collection depot

     2.8. Stationary will be ordered - DPD will supply fresh food yellow labels, which you must place on the outside of the box. All fresh food accounts must have a safe place and delivery to neighbour set up to reduce the chance of return parcels if the recipient is not home to collect. Otherwise, the items will be disposed of based on their handling time. 

3. Once this process is complete, you're ready to start shipping. Create your label via Sendcloud (via your direct contract with DPD). Your account number will trigger Sendcloud to produce your labels via your fresh food account. The DPD system will then trigger the auto safe place/delivery to neighbour allowance and a disposal date will be assigned to the parcel. 

Non-perishable food is treated as any normal parcel, with no additional checks or auto disposal needed.
If your item/s have a shelf life of 6 months plus, this is classed as non-perishable by DPD. Any items requiring temperature control and/or with a shorter shelf life will be classed as perishable. 
Extra information: If you wish to send liquids (e.g. alcohol or juices over 100ml) DPD must sign this off and check the packaging used (if shipping alcohol, Ezee packaging is recommended). When shipping liquids, all parcels must contain a failsafe to contain liquids inside the box in the event of spillage or breakage to help protect other senders parcels and the safety of the driver. 

DPD Two Day Delivery 

Parcel delivery within an agreed timeframe of 48 hours.

Shipping method features:

  • Full trackable, with option to reschedule delivery if recipient is not home

Characteristics of the parcel:

  • Maximum weight: 30 KG
  • Maximum length: 100 CM
  • Maximum dimensions: 100CM x 60CM x 70CM (230CM girth) 

DPD Saturday and Sunday Service

Service Presentation

Allows you to offer even more flexible shipping options to your customers by extending the working week and offering delivery on Saturdays or Sundays.

Shipping method features:

  • An option of guaranteed delivery by 10:30am or 12pm for Saturday 
  • An option of guaranteed delivery by 12:00pm Sunday
  • An option of standard delivery is also possible
  • Full trackable, with option to reschedule delivery if recipient is not home

Characteristics of the parcel:

  • Maximum weight: 30 KG
  • Maximum length: 100 CM
  • Maximum dimensions: 100CM x 60CM x 70CM (230CM girth) 

DPD Pickups 

You can request a daily (recurring) pickup with DPD UK if you ship at least 20 parcels per collection. Shippers who do not qualify for a daily collection (20 per collection) have to drop their parcels at a DPD Pickup Shop location. 

Important: Only users with a paid subscription (Lite and up) can arrange pickups with DPD UK through Sendcloud. If you ship at least 20 parcels per collection and wish to arrange a recurring pickup with DPD, please contact our support team and request it at least 1-2 weeks in advance.
Reminder: Please carefully read the DPD terms and conditions before shipping to ensure that your products can be shipped and are not counted as restricted products.   

DPD Pickup Shop Return 

Service Presentation

Your customers can return their parcels to any one of 2,500 DPD Pickup points across the UK.

Shipping method features:

  • Full traceable via DPD tracking service 
  • Customers can return at their most convenient pickup point location 
  • They receive a receipt for the return 
  • Text notification service 

Characteristics of the parcel:

  • Maximum weight: 20 kg
  • Maximum length: N/A
  • Maximum dimensions: 60cmx60cmx60cm or no two sides to exceed 1.2 m collectively

International

DPD Classic 

Service Presentation

This shipping method can be used to ship to the following destinations: Hungary, Austria, Latvia, Romania, Ukraine, Switzerland, the Netherlands, Greece, Denmark, France, Lithuania, Poland, Slovenia,  Croatia, Czechia, Serbia, Germany, Estonia, Luxembourg, Slovakia, Portugal, Bosnia and Herzegovina, Sweden, Belgium, Finland and Bulgaria.

Shipping method features:

  • International shipments to European countries
  • Delivery timeframe prediction notifications
  • European Pickup network
  • Individual parcel tracking and proof of delivery

Characteristics of the parcel:

    • Maximum weight: 31.5 kg
    • Maximum length: 175 cm
    • Maximum dimensions: Max length 120 cm. Max girth 300 cm. Girth = 1 x length + 2 x height + 2 x width
Important: If you ship more than one parcel to the same customer with this shipping method, and have to cancel at least one shipment, DPD will consider the shipments as international multicollos with an incomplete consignment. In this situation, the parcel(s) shipped will be relabeled by the carrier and returned to the sender automatically. The shipping costs won’t be refunded.
You can prevent this issue by first cancelling all labels, and wait for 30 minutes before creating the correct amount of labels.

DPD ExpressPak Next Day

Service presentation

Next day delivery of parcels up to 5kg to destinations within the EU, including delivery on a weekend when you select from one of the weekend delivery shipping methods. 

Shipping options:

  • ExpressPak Saturday
  • ExpressPak Saturday 10.30
  • ExpressPak Saturday 12.00
  • Express Pak Sunday
  • ExpressPak Sunday 12.00

Shipping method features:

  • International shipments within EU
  • Can choose to have your parcel delivered on the weekend and/or before a specific time slot (10.30am on Saturday or before 12.00pm on Saturday/Sunday)
  • Delivery timeframe prediction notifications
  • European Pickup network
  • Individual parcel tracking and proof of delivery

Characteristics of the parcel:

  • Maximum weight: 5 kg
  • Maximum length: 52 cm
  • Max dimensions: (length + width + height): 82 cm

Direct contract shipping methods

If you have a direct contract with DPD, you can easily integrate it with your Sendcloud account. Our DPD Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.

Note: For detailed information on shipping methods and pricing, please contact your DPD account manager. 
Direct contract shipping methods
Shipping method Shipping method ID
DPD Air Classic - incoterm DAP 7668
DPD Two Day - Extended Liability 24675
DPD Classic Expresspak 7667
DPD Next Day Delivery - Extended Liability 24674
DPD Two Day 0-30kg - incoterm DDP 4207
DPD Direct - incoterm DAP 7669
DPD Direct - incoterm DDP 7670
DPD Expresspak 0-5kg - Extended Liability 24676
DPD Direct Lite 0-2kg 8996

Claim compensation

If you ship using Sendcloud's rates, Sendcloud acts as the intermediary between you and DPD UK. In case of any incidents with your parcels, you can open a claim directly through the Support panel in your Sendcloud account. For more details, refer to our article: How do I start an investigation or file a claim for my parcel?

Please note the following important information regarding DPD UK’s claim conditions:

  • Standard Liability: Up to 100 GBP (based on purchase value) is provided for lost, delivered but not received, or damaged shipments. Shipping and return costs are not refunded, and delayed shipments cannot be compensated. Please note that the 100 GBP default insurance is no longer visible in the order overview within your Sendcloud account, but this does not affect your existing insurance settings with DPD UK.

  • High-Value Shipments: We recommend using Sendcloud's xCover insurance to cover the full value of high-value parcels and ensure comprehensive protection for your shipments.

  • Excluded Items: DPD UK does not accept liability for certain products, including liquid and pharmaceutical items. Please review the full list of prohibited goods not covered by DPD insurance.

Requirements

To open a claim with DPD UK, you need to provide us with a purchase invoice. If this purchase invoice doesn't include all of the following information, make sure to also add a sales invoice that does contain this information: a markup, description of the items, quantity, and costs. 

Failure to present this information within 14 days of the investigation conclusion, results in the carrier not accepting the claim.

For more information about claims with DPD UK, read their FAQ page.

Note: Returns may take several weeks to be processed and returned to the sender. This delay is due to the necessary step of passing through our returns partner in the UK, OnLogistics. We appreciate your patience and understanding during this process.

Failure to comply to the agreed transport conditions of DPD UK may result in you receiving a surcharge. When you ship with DPD UK, you automatically agree to these conditions. 

General Transport Conditions