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Evri C2C shipping conditions

Joan
  • Updated

Purpose: View the shipping conditions of shipping carrier Evri C2C for the UK. 

What is Evri C2C?

Evri C2C is a separate network within Evri. They specialize in businesses that don't ship very high volumes (yet). With the regular Evri network you can only ship parcels via a collection service. This means that you can only use this service when you ship high volumes. If you want more information on Evri, see here.

Evri C2C offers the option to hand in parcels at a local parcelshop or locker. This makes it a convenient carrier for webshops with smaller volumes.

Delivery timeframe: Please note that our historical data of the carrier performance shows that average delivery timeframes of Evri are 2-4 days for mainland UK deliveries. Please keep this in mind when shipping your parcels, and especially when shipping during peak season and holidays.

ParcelShop to Address

Service Presentation

This method offers the option to hand in your parcel at your local parcel shop and have it delivered at your customer's home address. Click here to find a parcel shop nearby. 

You can choose between the following two options:

  • Next day delivery
  • Two day delivery

Shipping method features:

  • Delivery takes place within 1 or 2 days (depending on the method of choice)
  • Delivery from Monday - Saturday
  • 3 delivery attempts
  • Full status tracking available

Characteristics of the parcel:

  • Maximum weight: 15 kg
  • Maximum length: 120 cm
  • Maximum belt circumference (1x length + 2x width + 2x height): 245 cm
Print in store
For Evri C2C ParcelShop to Address service, you have the flexibility to opt for the ”Print in Store” option. In cases where printing at home isn’t available, you can download a QR code, which can be presented at the parcel shop. Upon scanning, the label will be printed, ensuring smooth and hassle-free shipping without the need for a home printer.

Address to Address

Service Presentation

This method offers home address delivery, whereby the parcel gets picked up from your sender address. When you create a parcel with the Address to Address method (before 2PM) Evri will automatically show up at your sender address the next day to pick-up the parcel.

You can choose between the following two options:

  • Standard
  • Two-day delivery

Shipping method features:

  • Delivery takes place within 2 days (depending on the method of choice)
  • Delivery from Monday - Saturday
  • 3 delivery attempts
  • Full status tracking is available

Characteristics of the parcel:

  • Maximum weight: 15 kg
  • Maximum length: 120 cm
  • Maximum belt circumference (1x length + 2x width + 2x height): 245 cm

Pick-ups

Pick-ups are automatically scheduled. See below for specifications:

    • Next-day pick-up when the label is created before 2 PM; otherwise the day after
    • Pick-up range between 8 AM-8 PM
    • Pick-up days Monday - Saturday

Please check our "Pickup conditions in the UK "article for more information.

Note: It is not possible to cancel an Evri C2C Address to Address label via Sendcloud, as it triggers a pickup request to the carrier and Evri does not have a way to cancel this request. 

Important: Labels that trigger a pick-up request upon creation (such as Evri C2C Address to Address) cannot be cancelled directly by the user or Sendcloud Customer Support, as the pickup is automatically requested.

If a cancellation is required due to an error or change of plans, please contact Support. In such cases, we will either force-cancel the label (if technically possible) or issue a credit for the label costs as a goodwill gesture.

Postable Delivery to Mailbox

Service Presentation

This method allows you to drop off your parcel at a nearby parcel shop or locker for delivery to your customer's home address via their mailbox. It's perfect for shipping smaller items such as books, board games, or stationery. Click here to find a parcel shop nearby. 

Shipping method features:

  • Delivery takes place within 2 or 3 days
  • Delivery from Monday to Saturday
  • 1 delivery attempt only
  • Full status tracking is available
  • No carrier insurance 

Characteristics of the parcel:

  • Maximum weight: 1 kg
  • Maximum length: 35 cm
  • Maximum width: 23 cm
  • Maximum depth: 3 cm

Returns

With Sendcloud rates, you can offer two different kinds of return methods: with printed label or with QR codes. The maximum weight for returns is 15 kg.

Important: To use the Returns service, ensure that both the outbound and return addresses are residential or easily accessible home addresses. If this condition is not met, the delivery may fail and could be returned to the sender.

Return method with QR code

  • Evri C2C ParcelShop to Address QR Returns: The client does not need to print the return label at home. They can print it at a ParcelShop with Print in ParcelShop device using a QR code.

Return methods with printed label

  • Evri C2C Locker to Address Returns: The client needs to print the return label at home and take the parcel to one of the carrier's 1500+ Locker locations. 
  • Evri C2C Collection Return Standard Delivery: The client needs to print the return label at home. The courier will collect the parcel from their home.
  • Evri C2C ParcelShop to Address Returns: The client prints the return label at home and drops off the parcel at a ParcelShop.

Additional shipping methods (direct contract)

Evri C2C also offers some additional "to Parcelshop" methods. If you have a direct contract with the carrier, then you can put in a request with your contact person at Evri. They'll give you a manual form that you'll need to fill out. Once the form has been confirmed by Evri, the methods can also be activated within Sendcloud.

"To parcelshop" shipping methods
    • Parcelshop to Parcelshop
      • Next day
      • Two day
    • Address to Parcelshop
      • Next day
      • Two day

Insurance

Standard Liability:

  • Each parcel is covered for up to £20.00 for loss only. There is no coverage for damage. Please note that shipping costs are not included in this liability and will not be refunded.

High-Value Parcels:

  • For parcels worth more than £20 or containing fragile items, we recommend adding Sendcloud Shipping Protection to cover both loss and damage. This applies to both business and Evri C2C shipments.

Damaged Parcels:

  • Evri does not provide any compensation for parcels damaged during transit. Damaged items may be returned to the sender or disposed of. To be protected against damage, use Sendcloud Insurance at the time of label creation.

Lost Parcels:

  • Claims for lost parcels must be submitted within 27 days of label creation to allow time for processing. Claims submitted later may be rejected, and no refund will be possible.

Delivered but not received:

  • If tracking shows the parcel as delivered (with a final scan, GPS location, or photo), a claim may still be possible — but only if your customer completes a signed Denial of Receipt (DOR) form.
  • If your customer refuses to sign the DOR by hand, the claim cannot be submitted.
  • In some cases, Evri may also contact your customer directly via text to verify the delivery dispute.

Returns:

  • Evri’s default insurance does not cover return shipments, including unjust returns. To ensure returns are protected, we recommend enabling XCover Insurance in your Sendcloud account.

List of prohibited items

Some items are not accepted by Evri and some cannot be covered by the carrier and will be excluded from any compensation. To know the whole list, click here. 

Surcharges

  • Surcharge for deliveries to the following areas*:
    • Scottish Highlands : £2.56
    • Shetland Islands: £2.56
    • Northern Ireland: £2.56
    • Channel Islands: £3.61
*For a list of locations that fall into one of the above areas, see our list of postcodes here. 
  • Surcharge for re-labeling
      • £0.64 per label

    See here when the re-labeling applies
    • The original label is poor quality (patchy / lines running through the barcode field)
    • The Original label is covered with tape
    • The Original label is not attached to the flat side of a parcel/barcode line banded on the sides of a parcel
    • The original delivery address needs amendment (including return to client)
    • The Original barcode is booked under the incorrect weight category
  • Surcharge for undeliverable parcel
    • £1.70 per parcel

  • Surcharge for over-weight shipments
    • £7.00 per parcel

  • Surcharge for shipments within weight range but heavier than declared
    • You will be charged the difference in commercial rate plus a flat surcharge of £1.28.
      For example: You prepare a shipping label for a parcel weighing 1kg. The actual weight of the parcel is 3kg. You will be charged for the difference in commercial rate between a 1kg and a 3kg parcel, plus £1.28. 
  • Surcharge for shipments outside of maximum allowed dimensions
    • A charge will be applied based on the commercial rate for the actual parcel dimensions
  • Surcharge for signature for selected parcels
    • £0.60 per parcel
Note: Returns may take several weeks to be processed and returned to the sender. This delay is due to the necessary step of passing through our returns partner in the UK, OnLogistics. We appreciate your patience and understanding during this process.

Isle of Skye

Special Delivery Process for the Isle of Skye: For deliveries to the Isle of Skye, all parcels are automatically diverted to a ParcelShop near the customer’s address. Parcels are delivered to these ParcelShops twice weekly and securely stored for up to 10 days. Customers will receive two email notifications: one when the parcel arrives at the local depot, and another when it is ready for collection at the ParcelShop.

If customers need to return parcels, they can use the same ParcelShop location or any of the other ParcelShop locations on the island. Below is a list of accessible ParcelShops on the Isle of Skye:

  • Post Office Ardvasar, Armdale Stores, Armdale, Ardvasar, IV45 8RS
  • Post Office Glendale, Glendale Village Shop, Glendale, IV55 8WJ
  • Post Office Ornsay, An Crubh, Duisdale Beag, Isle of Ornsay, IV43 8QU
  • Post Office Portree, Camanachd Square, Portree, IV51 9BW
  • Post Office Raasay, 29-30 Inverarish Terrace, Kyle, Isle of Raasay, IV40 8NS
  • Post Office Straun, Straunmore, Straun, IV56 8FG

Evri has prepared a document about the General Transport Conditions. If you waive the terms, then an additional charge will be charged on your invoice. When you start shipping with Evri, you automatically agree to the following terms:

General Transport Conditions