Topic: view the shipping conditions for commercial carrier UPS for the following countries: the Netherlands, Belgium, Germany, France, Spain, Italy, and the United Kingdom. 

UPS Express

Shipping product characteristics:

• Next-day delivery within 1 Business day by mid-morning for urgent shipments
• One delivery attempt, then the shipment will be delivered at a service point
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 70 kg 
• Maximum length: 100 cm 
• Maximum width: 76 cm
• Maximum circumference: 300 cm 

Additional services

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• Adult Signature | Requires an adult signature (18) upon delivery
• Saturday delivery* | For delivery on Saturdays
• Delivery Before 12:00 | Delivery before 12:00 the next working day (only available within Germany)
• Direct Delivery Only* | Ensures a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents drivers from re-routing deliveries when recipients are not at home. See: What is Direct Delivery Only
• Collect on Delivery (Cash on Delivery / COD)* | UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to you within 20 days. If UPS cannot collect the payment after three attempts, the package will be returned. See: Cash on delivery
• Dry Ice* | This method is specifically for shipping goods which need to stay frozen throughout the delivery journey and are, therefore, shipped using coolants and refrigerants such as dry ice (frozen carbon dioxide). See: How to ship dry ice

*Only available when you have a direct carrier contract with UPS. 

UPS Envelope 

Shipping product characteristics:

• For shipping documents and letterbox mail. 
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 0.5 kg 
• Maximum length: 34 cm 
• Maximum width:  25 cm

Shipping methods:

• UPS Express Envelope 0 – 0.5 kg 
• UPS Express Plus Envelope 0 – 0.5 kg 
• UPS Express Save Envelope 0 – 0.5 kg 

UPS Standard 

Shipping product characteristics:

• Use UPS Standard to schedule an economic delivery option
• One delivery attempt, then the shipment will be delivered at a service point
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 70 kg 
• Maximum length: 100 cm 
• Maximum width: 76 cm
• Maximum circumference: 300 cm 

Additional services

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• Adult Signature | Requires an adult signature (18) upon delivery
• Saturday delivery | For delivery on Saturdays
• Direct Delivery Only* | Ensures a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents drivers from re-routing deliveries when recipients are not at home. See: What is Direct Delivery Only
• Collect on Delivery (Cash on Delivery / COD)* | UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to you within 20 days. If UPS cannot collect the payment after three attempts, the package will be returned. See: Cash on delivery
• Multipiece* | For multicollo shipments. See: Multicollo

*Only available when you have a direct carrier contract with UPS. 

UPS Express Saver

Shipping product characteristics:

• UPS Express Saver offers a more economical option for important shipments. We offer end of day delivery for next-day shipments.
• One delivery attempt, then the shipment will be delivered at a service point
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 70 kg 
• Maximum length: 100 cm 
• Maximum width: 76 cm
• Maximum circumference: 300 cm 

Additional services

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• Adult Signature | Requires an adult signature (18) upon delivery
• Saturday delivery | For delivery on Saturdays
• Direct Delivery Only* | Ensures a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents drivers from re-routing deliveries when recipients are not at home. See: What is Direct Delivery Only
• Collect on Delivery (Cash on Delivery / COD)* | UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to you within 20 days. If UPS cannot collect the payment after three attempts, the package will be returned. See: Cash on delivery
• Dry Ice* | This method is specifically for shipping goods which need to stay frozen throughout the delivery journey and are, therefore, shipped using coolants and refrigerants such as dry ice (frozen carbon dioxide). See: How to ship dry ice

*Only available when you have a direct carrier contract with UPS. 

UPS Expedited

Shipping product characteristics:

• For a reliable, expedited shipping solution for less urgent international shipments.
• One delivery attempt, then the shipment will be delivered at a service point
• No standard insurance included – consider adding Sendcloud Shipping Protection
• Choose from Incoterm DAP or DDP 

Maximum dimensions:

• Maximum weight: 70 kg 
• Maximum length: 100 cm 
• Maximum width: 76 cm
• Maximum circumference: 300 cm 

Additional services

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• Adult Signature | Requires an adult signature (18) upon delivery
• Direct Delivery Only* | Ensures a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents drivers from re-routing deliveries when recipients are not at home. See: What is Direct Delivery Only

*Only available when you have a direct carrier contract with UPS. 

UPS Express Plus

Shipping product characteristics:

• For critical shipments, use UPS Express Plus. We will get your shipment there at the beginning of the business day, typically by 8:30 or 9:00 a.m.
• One delivery attempt, then the shipment will be delivered at a service point
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 70 kg 
• Maximum length: 100 cm 
• Maximum width: 76 cm
• Maximum circumference: 300 cm 

Additional services

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• Adult Signature | Requires an adult signature (18) upon delivery
• Delivery Before 12:00 | Delivery before 12:00 the next working day
• Direct Delivery Only* | Ensures a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents drivers from re-routing deliveries when recipients are not at home. See: What is Direct Delivery Only
• Collect on Delivery (Cash on Delivery / COD)* | UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to you within 20 days. If UPS cannot collect the payment after three attempts, the package will be returned. See: Cash on delivery
• Dry Ice* | This method is specifically for shipping goods which need to stay frozen throughout the delivery journey and are, therefore, shipped using coolants and refrigerants such as dry ice (frozen carbon dioxide). See: How to ship dry ice.

*Only available when you have a direct carrier contract with UPS. 

UPS Express to Access Point 0 – 20 kg 

Shipping product characteristics:

• For shipping parcels to a UPS Access Point (service point) location. 
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 20 kg 
• Maximum length: 97 cm 
• Maximum circumference: 300 cm 

Additional services:

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• Adult Signature | Requires an adult signature (18) upon delivery
• Direct Delivery Only* | Ensures a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents drivers from re-routing deliveries when recipients are not at home. See: What is Direct Delivery Only
• Collect on Delivery (Cash on Delivery / COD)* | UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to you within 20 days. If UPS cannot collect the payment after three attempts, the package will be returned. See: Cash on delivery
• Alcohol* | For shipping alcohol products. Requires proof of age (18+). 

*Only available when you have a direct carrier contract with UPS. 

UPS Express Saver to Access Point 0 – 20 kg 

Shipping product characteristics:

• For shipping parcels to a UPS Access Point (service point) location. 
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 20 kg 
• Maximum length: 97 cm 
• Maximum circumference: 300 cm 

Additional services:

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• Adult Signature | Requires an adult signature (18) upon delivery
• Direct Delivery Only* | Ensures a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents drivers from re-routing deliveries when recipients are not at home. See: What is Direct Delivery Only
• Collect on Delivery (Cash on Delivery / COD)* | UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to you within 20 days. If UPS cannot collect the payment after three attempts, the package will be returned. See: Cash on delivery
• Alcohol* | For shipping alcohol products. Requires proof of age (18+). 

*Only available when you have a direct carrier contract with UPS. 

UPS Standard to Access Point 0 – 20 kg 

Shipping product characteristics:

• For shipping parcels to a UPS Access Point (service point) location. 
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 20 kg 
• Maximum length: 97 cm 
• Maximum circumference: 300 cm 

Additional services:

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• Adult Signature | Requires an adult signature (18) upon delivery
• Direct Delivery Only* | Ensures a package is delivered to the residential or commercial address you provide. This service stops recipients from redirecting packages and prevents drivers from re-routing deliveries when recipients are not at home. See: What is Direct Delivery Only
• Collect on Delivery (Cash on Delivery / COD)* | UPS will attempt to collect the amount shown on the C.O.D. tag or package label, and then send the payment to you within 20 days. If UPS cannot collect the payment after three attempts, the package will be returned. See: Cash on delivery
• Alcohol* | For shipping alcohol products. Requires proof of age (18+). 

*Only available when you have a direct carrier contract with UPS. 

UPS Expedited to Access Point 0 – 20 kg*

*Only available when you have a direct carrier contract with UPS.  

Shipping product characteristics:

• For shipping international parcels to a UPS Access Point (service point) location. 
• No standard insurance included – consider adding Sendcloud Shipping Protection
• Choose from Incoterm DAP or DDP 

Maximum dimensions:

• Maximum weight: 20 kg 
• Maximum length: 97 cm 
• Maximum circumference: 300 cm 

UPS Express Saver Return

Shipping product characteristics:

• Return shipping method
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 70 kg 
• Maximum length: 100 cm 
• Maximum width: 76 cm
• Maximum circumference: 300 cm 

Additional services

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• 1 Pickup Attempt 
• Exchange*

*Only available when you have a direct carrier contract with UPS. 

UPS Standard Return

Shipping product characteristics:

• Return shipping method
• No standard insurance included – consider adding Sendcloud Shipping Protection

Maximum dimensions:

• Maximum weight: 70 kg 
• Maximum length: 100 cm 
• Maximum width: 76 cm
• Maximum circumference: 300 cm 

Additional services

You can select from the following additional services, including the option to ship on Incoterm DAP or DDP where applicable. Some services can be used in combination with another, e.g. Collect on Delivery + Adult Signature. These are visible to select from in the Sendcloud panel.  

• 1 Pickup Attempt 
• Exchange*

*Only available when you have a direct carrier contract with UPS. 

UPS Paperless Invoice

UPS Paperless Invoice allows for customs documentation to be sent electronically to UPS. Your customs documents will automatically be forwarded to UPS when you print your shipping label via Sendcloud. 

Please note that in some situations you may need to manually attach additional customs documents or declare this separately at your local customs office. Check always with the carrier.

Attention: Volumetric Weight 

UPS calculates the real weight and volumetric weight of your shipment. To choose the right shipping method you need to take the following calculations into consideration:

• Volume weight in kg: LxWxH/5000
• Exact weight in kg
• Girth in cm: L+W+W+H+H

Important to know: UPS always charges per the highest weight. Make sure you round up your normal weight or volumetric weight of your shipping so you always choose the right shipping method. 

UPS works with scaled shipping methods. When creating the label, make sure that you enter the highest value (volume weight or weight) under 'weight' so that you select the correct scale and you do not have to pay at a later time (you will then receive a surcharge).

Pickup prices

Label validity 

Make sure you use the label to ship your package before it expires:

• UPS Standard labels are valid for 30 days after creation.
• UPS Express labels are valid for 48 hours after creation.

Claim procedure

UPS only provides compensation based on the weight of the package that cannot exceed a fixed threshold. This maximum amount varies depending on the country: 

To prevent these problems, we recommend you insure your shipments using Sendcloud Insurance. For example; with this insurance, you can insure packages for a value of 100 euros for 45 cents. The claims will be handled quickly and this process is independent of the carriers. Make sure to always report damage via a ticket, within 7 days after delivery.

Do you want to insure your shipments for a higher value? You can do so by opting for Sendcloud Shipping Protection

Direct contract shipping methods

If you have a direct contract with UPS, you can easily integrate it with your Sendcloud account. Our UPS contract activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions. We also provide an overview of all direct contract shipping methods available through Sendcloud.

Like every carrier, UPS has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged to your invoice afterward. When you ship with UPS, you automatically agree to the following conditions:

General Transport Conditions

Please note that in case of deviations from the above conditions, the carrier can charge a surcharge.

Table - UPS Paperless Invoice Availability