DHL Express contract activation

Step 3: Enter your DHL contract details

Note: When applying for a DHL Express contract, it is important to state that you require a normal contract that contains a username, password, and account ID. If you indicate that you want to ship via Sendcloud you may receive a "sub-account ID" instead, which you cannot use to connect to Sendcloud. 

Complete the form with the information below and click "Add this contract" when you are done.

In order to connect your contract, you will need:

• API Key
• API Secret
• Account number

You can retrieve these by registering on the DHL Developer Portal if you haven't already:

1. Complete the DHL onboarding form
2. Navigate to APIs > Browse all services
   
   
3. Click on DHL Express - MyDHL API
   
4. Click on Get Acces
   
   
5. Enter your company information
6. In the section titled "How would you like to use the API?" on the DHL registration page, select the option "I require credentials to DHL Express – MyDHL API for an existing plugin/e-commerce platform/third-party solution" and specify Sendcloud.
7. For the "Requested Services" section, check all available services. The "Transaction volume per month" field is for DHL's statistical purposes and will not affect your use of the API.
8. After a few hours, you can check your DHL Developer profile where your App Status should show as approved.
9. Next, click on DHL EXPRESS – MYDHL API under the App Name, then click the red button to request Production Access. You will receive a confirmation within minutes that your request has been submitted. The local DHL team will then need to approve it according to their timeline. Don't hesitate to get in touch with DHL directly to expedite the process if the request remains pending.

Once you have retrieved the API Key,  API Secret, and Account number, you can complete the Sendcloud form.

• Contract name: This field is optional. You can give a name to the contract in Sendcloud, for example 'My DHL Express contract'.
• Contract country: This field is also optional.
• Username
  Make sure you're registered via the DHL developer portal. When you're logged in via the portal, you can request your credentials (username and password) via this link. Make sure to give access to Sendcloud at the final step (see screenshot) and fill in Sendcloud at 'Requestor name'.
  
• Password
  Make sure you're registered via the DHL developer portal. When you're logged in via the portal, you can request your credentials (username and password) via this link. Make sure to give access to Sendcloud at the final step (see screenshot) and fill in Sendcloud at 'Requestor name'.
  

• Account ID Export
  You can find your DHL Export Account ID and Import Account ID by logging into https://mydhl.express.dhl > MyBill (see screenshots below). Here you can find your account numbers.
• Account ID Import*
  You can find your DHL Export Account ID and Import Account ID by logging into https://mydhl.express.dhl > MyBill (see screenshots below). Here you can find your account numbers.
  
  

*If you don't add your DHL Express import number to your Sendcloud account, it's not possible to create returns with DHL Express via Sendcloud.