Purpose: View the transport conditions of the shipping carrier DHL Germany, so you can make an informed decision about which shipping method is best for you.
National shipping
DHL Paket
DHL Paket is a domestic delivery service within Germany. You can ship parcels directly to your customers. Parcels can be dropped off at a DHL service point or locker.
| Feature | Shipping condition |
| Delivery | Domestic, within Germany |
| Tracking | Included |
| Insurance | Up to €500 |
| Acceptance points | More than 32,000 across Germany |
| Delivery days | Monday to Saturday |
| Delivery attempts | 1 |
| 0–2 kg parcels | Maximum dimensions: 60 × 30 × 15 cm Minimum dimensions: 15 × 11 × 1 cm Maximum weight: 2 kg Maximum total size: 300 cm |
| Parcels above 2 kg | Maximum dimensions: 120 × 60 × 60 cm Minimum dimensions: 15 × 11 × 1 cm Maximum weight: 31.5 kg Maximum combined length and girth: up to 360 cm |
| Available Sendcloud-rate variants | DHL Paket, Visual Age Check 16, Visual Age Check 18, no neighbour delivery and personal delivery. |
For domestic shipments, the maximum combined length and girth is 360 cm. It is calculated as follows:
Longest side of the parcel + 2 × width + 2 × height
A higher charge or surcharge may apply if:
- The dimensions exceed 120 × 60 × 60 cm.
- The parcel is roll-shaped.
- The parcel has special packaging features.
DHL Paket GoGreen Plus
DHL Paket GoGreen Plus is the more sustainable variant of DHL Paket for domestic parcel deliveries within Germany.
| Feature | Shipping condition |
| Delivery | Domestic, within Germany |
| Delivery days | Monday to Saturday |
| Delivery attempts | 1 |
| Insurance | Up to €500 |
| 0–2 kg parcels | Maximum dimensions: 60 × 30 × 15 cm Maximum weight: 2 kg Maximum total size: 300 cm |
| Parcels above 2 kg | Maximum dimensions: 120 × 60 × 60 cm Maximum weight: 31.5 kg Maximum total size: up to 360 cm, depending on the weight range |
| Available Sendcloud-rate variants | DHL Paket GoGreen Plus, Visual Age Check 16, Visual Age Check 18, no neighbour delivery, personal delivery and Filial Routing. |
DHL Paket Filial Routing
DHL Paket Filial Routing is a domestic delivery service within Germany. If no one is available to accept the parcel, it can be rerouted to a nearby DHL point for collection. Parcels can be dropped off at a service point or locker.
| Feature | Shipping condition |
| Delivery | Domestic, within Germany |
| Tracking | Included |
| Insurance | Up to €500 |
| Acceptance points | More than 32,000 across Germany |
| Delivery days | Monday to Saturday |
| Collection period | Parcels are kept for collection for 7 working days |
| Delivery attempts | 2 |
| 0–2 kg parcels | Maximum dimensions: 60 × 30 × 15 cm Maximum weight: 2 kg Maximum total size: 300 cm |
| Parcels above 2 kg | Maximum dimensions: 120 × 60 × 60 cm Maximum weight: 31.5 kg Maximum combined length and girth: up to 360 cm |
DHL Kleinpaket
DHL Kleinpaket is a mailbox shipping method for lightweight domestic shipments within Germany. Parcels can be dropped off at the nearest DHL point.
| Feature | Shipping condition |
| Delivery | Domestic, within Germany |
| Delivery type | Mailbox / home delivery |
| Tracking | Included |
| Insurance | Up to €20 |
| Acceptance points | More than 32,000 across Germany |
| Delivery days | Monday to Friday |
| Delivery attempts | 2 |
| Maximum weight | 1 kg |
| Maximum dimensions | 35 × 25 × 8 cm |
| Available Sendcloud-rate variants | DHL Kleinpaket and DHL Kleinpaket + Filial Routing. |
DHL Kleinpaket GoGreen Plus
DHL Kleinpaket GoGreen Plus is the more sustainable variant of DHL Kleinpaket for lightweight domestic shipments.
| Feature | Shipping condition |
| Delivery | Domestic, within Germany |
| Delivery type | Mailbox / home delivery |
| Tracking | Included |
| Insurance | Up to €20 |
| Delivery days | Monday to Friday |
| Delivery attempts | 2 |
| Maximum weight | 1 kg |
| Maximum dimensions | 35 × 25 × 8 cm |
| Available Sendcloud-rate variants | DHL Kleinpaket GoGreen Plus and DHL Kleinpaket GoGreen Plus + Filial Routing. |
International shipping
DHL Paket International
DHL Paket International is an international parcel delivery service for shipments from Germany to supported destinations worldwide.
| Feature | Shipping condition |
| Origin | Germany |
| Delivery | International home delivery |
| Supported countries* | BE, NL, BG, DK, EE, FI, FR, GB, HU, IE, IT, LV, LT, LU, AT, PL, PT, RO, SI, SK, ES, CZ, SE, GR, HR, NO, CH, RS, BA, LI, MC, IS, AF, AL, DZ, AS, AD, AO, AI, AG, AR, AM, AW, AU, AZ, BS, BH, BD, BB, BZ, BJ, BM, BT, BO, BQ, BW, BR, BN, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CO, KM, CG, CK, CR, CU, CY, DJ, DM, DO, EC, EG, SV, ET, FJ, GF, PF, GA, GM, GE, GH, GI, GL, GD, GP, GU, GT, GG, GN, GW, GY, HT, VA, HN, HK, IN, ID, IQ, IL, JM, JP, JE, JO, KZ, KE, KI, KR, KW, KG, LA, LB, LS, LR, LY, MO, MG, MW, MY, MV, ML, MT, MH, MQ, MR, MU, MX, FM, MD, MN, ME, MS, MA, MZ, NA, NR, NP, NC, NZ, NI, NE, NG, OM, PK, PW, PA, PG, PY, PE, PH, QA, RE, RU, RW, KN, LC, VC, WS, SM, SA, SN, SC, SL, SG, SX, SB, ZA, LK, SR, TW, TJ, TZ, TH, TG, TO, TT, TN, TR, TC, TV, UG, UA, AE, UY, UZ, VU, VE, VN, VG, ZM, ZW, IC |
| Delivery days | Monday to Saturday |
| Delivery attempts | 1 |
| Maximum weight | 31.5 kg |
| Maximum dimensions | 120 × 60 × 60 cm |
| Maximum total size | 300 cm |
| Insurance | Up to €500 for the standard service |
| Available Sendcloud-rate variants | DHL Paket International, DHL Paket International + Sperrgut, DHL Paket International + Transportversicherung 2500, DHL Paket International + Transportversicherung 25000 and DHL Paket International + Premium. |
*Supported countries may vary depending on the selected DHL Paket International variant or additional service.
Maximum dimensions and girth can also depend on the destination country. Check DHL's international shipping information for destination-specific requirements.
DHL Europaket
DHL Europaket is an international parcel delivery service for shipments from Germany to supported European destinations.
| Feature | Shipping condition |
| Origin | Germany |
| Delivery | International home delivery |
| Delivery days | Monday to Saturday |
| Delivery attempts | 2 |
| Maximum weight | 31.5 kg |
| Maximum dimensions | 120 × 60 × 60 cm |
| Maximum total size | Up to 360 cm, depending on the selected variant |
| Insurance | Up to €500 |
| Available Sendcloud-rate variants | DHL Europaket, DHL Europaket + Sperrgut and DHL Europaket - Incoterm DAP. |
| Supported countries* |
DHL Europaket: BE, NL, BG, DK, EE, FI, FR, HU, IE, IT, LV, LT, LU, AT, PL, PT, RO, SI, SK, ES, CZ, SE, GR, HR, MC, AX, VA DHL Europaket + Sperrgut: BE, NL, BG, DK, EE, FI, FR, SM, GB, IE, HU, LV, LT, LU, AT, PL, PT, RO, IT, SI, SK, CZ, ES, GR, HR, NO, SE, AD DHL Europaket - Incoterm DAP: JE, AD, SM, GB, GG, NO, CH, IM, LI |
*Supported countries vary depending on the selected DHL Europaket variant.
DHL Warenpost International
DHL Warenpost International is an international shipping method for lightweight parcels sent from Germany to supported destinations worldwide.
| Feature | Shipping condition |
| Origin | Germany |
| Delivery | International |
| Delivery type | Home delivery |
| Delivery days | Monday to Saturday |
| Delivery attempts | 2 |
| Maximum weight | 1 kg |
| Maximum dimensions | 35.3 × 25 × 10 cm |
| Incoterm | DAP |
| Tracking | Included |
| Supported countries | BE, NL, BG, DK, EE, FI, FR, GB, HU, IE, IT, LV, LT, LU, AT, PL, PT, RO, SI, SK, ES, CZ, SE, GR, HR, NO, CH, RS, BA, LI, MC, IS, AF, AL, DZ, AS, AD, AO, AI, AG, AR, AM, AW, AU, AZ, BS, BH, BD, BB, BZ, BJ, BM, BT, BO, BQ, BW, BR, BN, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CO, KM, CG, CK, CR, CU, CY, DJ, DM, DO, EC, EG, SV, ET, FJ, GF, PF, GA, GM, GE, GH, GI, GL, GD, GP, GU, GT, GG, GN, GW, GY, HT, VA, HN, HK, IN, ID, IQ, IL, JM, JP, JE, JO, KZ, KE, KI, KR, KW, KG, LA, LB, LS, LR, LY, MO, MG, MW, MY, MV, ML, MT, MH, MQ, MR, MU, MX, FM, MD, MN, ME, MS, MA, MZ, NA, NR, NP, NC, NZ, NI, NE, NG, OM, PK, PW, PA, PG, PY, PE, PH, QA, RE, RW, KN, LC, VC, WS, SM, SA, SN, SC, SL, SG, SX, SB, ZA, LK, SR, TW, TJ, TZ, TH, TG, TO, TT, TN, TR, TC, TV, UG, UA, AE, UY, UZ, VU, VE, VN, VG, ZM, ZW, IC |
DHL Warenpost International Premium
DHL Warenpost International Premium is the premium variant of DHL Warenpost International for lightweight international shipments from Germany.
| Feature | Shipping condition |
| Origin | Germany |
| Delivery | International |
| Delivery type | Home delivery |
| Delivery days | Monday to Saturday |
| Delivery attempts | 2 |
| Maximum weight | 1 kg |
| Maximum dimensions | 35.3 × 25 × 10 cm |
| Incoterm | DAP |
| Tracking | Included |
| Insurance | Up to €20 |
| Supported countries | BE, NL, BG, DK, EE, FI, FR, GB, HU, IE, IT, LV, LT, LU, AT, PL, PT, RO, SI, SK, ES, CZ, SE, GR, HR, NO, CH, RS, BA, LI, MC, IS, AF, AL, DZ, AS, AD, AO, AI, AG, AR, AM, AW, AU, AZ, BS, BH, BD, BB, BZ, BJ, BM, BT, BO, BQ, BW, BR, BN, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CO, KM, CG, CK, CR, CU, CY, DJ, DM, DO, EC, EG, SV, ET, FJ, GF, PF, GA, GM, GE, GH, GI, GL, GD, GP, GU, GT, GG, GN, GW, GY, HT, VA, HN, HK, IN, ID, IQ, IL, JM, JP, JE, JO, KZ, KE, KI, KR, KW, KG, LA, LB, LS, LR, LY, MO, MG, MW, MY, MV, ML, MT, MH, MQ, MR, MU, MX, FM, MD, MN, ME, MS, MA, MZ, NA, NR, NP, NC, NZ, NI, NE, NG, OM, PK, PW, PA, PG, PY, PE, PH, QA, RE, RW, KN, LC, VC, WS, SM, SA, SN, SC, SL, SG, SX, SB, ZA, LK, SR, TW, TJ, TZ, TH, TG, TO, TT, TN, TR, TC, TV, UG, UA, AE, UY, UZ, VU, VE, VN, VG, ZM, ZW, IC |
National returns
DHL Retoure Online
DHL Retoure Online can be used for return shipments within Germany.
| Feature | Return condition |
| Origin | Germany |
| Return destination | Germany |
| Delivery days | Monday to Saturday |
| Delivery attempts | 2 |
| Maximum weight | 31.5 kg |
| Maximum dimensions | 120 × 60 × 60 cm |
| Maximum total size | 360 cm |
| Available Sendcloud-rate variants | DHL Retoure Online, DHL Retoure Online GoGreen Plus, DHL Retoure Online GoGreen Plus + Pickup, DHL Retoure Online GoGreen Plus - QR Code, DHL Retoure Online + Pickup and DHL Retoure Online - QR Code. |
| Return options | Depending on the selected variant, returns can be dropped off, collected by pickup or created as a label-free QR-code return. |
International returns,
DHL Retoure Online
DHL Retoure Online can also be used for international return shipments from supported countries back to Germany.
| Feature | Return condition |
| Supported return origins | BE, NL, BG, DK, EE, FI, FR, GB, HU, IE, IT, LV, LT, LU, AT, PL, PT, RO, SI, SK, ES, CZ, CY, MT, GR, HR, CH, SE, NO |
| Return destination | Germany (DE) |
| Delivery days | Monday to Saturday |
| Delivery attempts | 2 |
| Maximum weight | 31.5 kg |
| Maximum dimensions | 120 × 60 × 60 cm |
| Maximum total size | 360 cm |
Shipping with your own DHL contract
If you have a direct contract with DHL, you can connect it to your Sendcloud account. See our DHL contract activation Germany guide for instructions.
Extra services
Visual check of age - EUR 0.99: Simple age check without documentation: Delivery only after verification of the minimum age.
Named person only - EUR 1.49: Simple identity check, with delivery only to the recipient or an authorized person.
No neighbour delivery - EUR 0.29: Delivery to neighbors is excluded as a delivery option
Filial-Routing - EUR 1.99: Click here for more information
Investigations
Lost shipments: If your shipment has not received a new scan for 5 consecutive days, you can initiate an investigation to determine the shipment's whereabouts.
Damaged shipments: If one of your shipments is delivered damaged, you must report this damage within 7 days. In case of damage or partial loss of the shipped goods, the package must be inspected. For this purpose, the recipient must take the shipment as delivered (i.e., with all packaging and contents of the shipment) to a DHL parcel shop. There, a damage report must also be filled out and handed over to the parcel shop. The receipt that the recipient receives after handing over the shipment must be kept and forwarded to DHL.
In this article, we explain how you can submit your ticket in case you want to report a lost or damaged shipment.
Dropping off parcels in a parcel shop
If you want to drop off more than 10 parcels at a parcel shop, please note that not all parcels are scanned directly at the handover. Instead, you should create a pickup report and have it signed by the parcel shop worker.
Pickup and Drop-off Availability
DHL Germany shipping methods support both pickup and drop-off options. However, please note the following important distinctions:
- Sendcloud rates: You can either drop off your shipment or schedule a one-time pickup (max. 10 per pickup) directly through the Sendcloud panel at Sendcloud rates. Recurring pickups are only available for users who have a direct contract with DHL Germany.
- Users with a direct contract: Recurring pickups are available only for users who have a direct contract with DHL Germany. The availability and cost of pickups depend on the individual agreement between you and DHL. It's not possible to book a one-time pickup via our panel with your own DPD contract. This is only possible with Sendcloud rates.
If you have a direct contract with DHL, please refer to your agreement or contact your DHL account manager to confirm whether pickups are included and under what conditions.
For more details on connecting a direct contract with DHL, refer to our DHL contract activation Germany guide.
For more information about pickup conditions in Germany, please refer to the following link.
Direct contract shipping methods
If you have a direct contract with DHL, you can easily integrate it with your Sendcloud account. Our DHL contract activation Germany guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions. We also provide an overview of all direct contract shipping methods available through Sendcloud.
View all DHL direct contract shipping methods
Shipping methods |
Shipment ID |
| Paket | |
| DHL Paket | 89 |
| DHL Paket + Alterssichtprüfung 16 | 209 |
| DHL Paket + Alterssichtprüfung 18 | 207 |
|
DHL Paket + Sperrgut |
119 |
| DHL Paket (Bulk Lang) | 118 |
| DHL Paket (Bulk XL) | 120 |
| DHL Paket + Filial Routing | 3486 |
| DHL Paket + Keine Nachbarschaftszustellung | 91 |
| DHL Paket + Transsportversicherung 2500 | 92 |
| DHL Paket + Transsportversicherung 25000 | 93 |
| DHL Paket + Alterssichtprüfung 16 + Transportversicherung 25000 | 212 |
| DHL Paket + Alterssichtprüfung 18 + Transportversicherung 25000 | 206 |
|
DHL Paket + Alterssichtprüfung 16 + Transportversicherung 2500 |
208 |
| DHL Paket + Alterssichtprüfung 18 + Transportversicherung 2500 | 210 |
| DHL Paket Paketankünding 0-31.5kg | 3744 |
| DHL Paket + Persönliche Übergabe | 3745 |
| DHL Paket + Empfängerunterschrift | 8853 |
| DHL Paket Evening | 211 |
| DHL Paket Evening (Insurance 25000) | 214 |
| DHL Paket Evening (Insurance 2500) | 213 |
| DHL Paket GoGreen + Sperrgut | 8426 |
| DHL Paket GoGreen + Transsportversicherung 2500 | 8423 |
| DHL Paket GoGreen + Transsportversicherung 25000 | 8425 |
| DHL Paket GoGreen + Alterssichtprüfung 16 + Transportversicherung 25000 | 8427 |
|
DHL Paket GoGreen + Alterssichtprüfung 18 + Transportversicherung 25000 |
8428 |
| DHL Paket GoGreen + Alterssichtprüfung 16 + Transportversicherung 2500 | 8422 |
| DHL Paket GoGreen + Alterssichtprüfung 18 + Transportversicherung 2500 | 8424 |
|
DHL Paket Service Point |
193 |
| Paket International | |
| DHL Paket International | 94 |
| DHL Paket International + Sperrgut | 8686 |
| DHL Paket International GoGreen | 8286 |
| HL Paket International + Paketankünding | 8018 |
|
DHL Paket International + pDDP |
8685 |
| DHL Paket International + Transsportversicherung 2500 | 1656 |
|
DHL Paket International + Transsportversicherung 25000 |
1657 |
| DHL Paket International GoGreen + Transsportversicherung 25000 | 8285 |
|
DHL Paket International GoGreen + Transsportversicherung 2500 |
8284 |
| DHL Paket International + Premium | 215 |
|
DHL Paket International GoGreen + Premium |
8287 |
| DHL Paket International Premium + Paketankünding | 8019 |
| Europakket | |
| DHL Europaket 0-31.5kg | 2639 |
| DHL Europaket 0-31.5kg - incoterm DAP | 4019 |
| DHL Europaket 0-31.5kg - incoterm DDP | 4020 |
| DHL Europaket 0-31.5kg - incoterm DDX | 6915 |
| DHL Europaket 0-31.5kg - incoterm DXV | 6916 |
| DHL Paket International + CDP | 8687 |
| Retoure | |
| DHL Retoure Online | 2899 |
| DHL Mobile Retoure | 3483 |
| Warenpost | |
| DHL Warenpost International 0-1kg | 4208 |
| DHL Warenpost International 0-1kg - GoGreen | 4209 |
| DHL Warenpost International Premium 0-1kg | 4210 |
|
DHL Warenpost International Premium 0-1kg - GoGreen |
4211 |
| DHL Kleinpaket to Service Point 0-1kg | 8690 |
| DHL Kleinpaket GoGreen to Service Point 0-1kg | 8691 |
To avoid surcharges, please carefully read the shipping conditions, make sure you stay well within the permitted dimensions and, of course, select the right network for your package.