Purpose: In this article, you will find the DPD Germany shipping conditions. These are the rules set by DPD DE for shipping parcels. In this separate article, you will find all the information about the surcharges of DPD Germany.
DPD DE Shipping methods
DPD DE offers fast standard delivery times within Germany of usually within 24 hours to the desired recipient address. Throughout Europe, DPD delivers within 1-4 days. For worldwide shipping, the standard delivery time is 3-10 days. The days may vary depending on volume and season (e.g. Black Friday, Christmas, etc.)
DPD Kleinpaket
Characteristics of the shipping method:
- Up to 3 delivery attempts
- Shipment tracking with detailed documentation
- Liability for loss or damage up to a maximum of EUR 520
*Please refer to the DPD terms and conditions. - Girth and volume weight, the maximum weight of the shipment is 3 kg and the length should not exceed 50 cm (the longest side). The max. belt dimension (2x H + 2 x W + the longest side) is 111 cm.
- Minimum dimensions: 15cm x 10cm x 5cm
DPD Classic
Characteristics of the shipping method:
- Up to 3 delivery attempts
- Shipment tracking with detailed documentation
- Liability for loss or damage up to a maximum of EUR 520
*Please refer to the DPD terms and conditions. - Girth and volume weight, the maximum weight of the shipment is 31.5 kg and the length should not exceed 175 cm (the longest side). The max. belt dimension (2x H + 2 x W + the longest side) is 300 cm
- If a shipment is dropped off at a parcel shop (including returns), the maximum length is 100 cm.
- Minimum dimensions: 15cm x 10cm x 5cm
DPD Parcel Letter
Characteristics of the shipping method:
- Flexible size: min. DIN A5, max. 36 x 25 x 5 cm.
- Weight: more than 50 g, max. 1,000 g.
- Drop in the mailbox
- Shipping status of delivery can be viewed online
- Not insured, the investigation is not possible. You can add our additional Sendcloud Insurance in this case. For more information, please check our article.
For more information, click here
If you want to calculate the runtime, we recommend the following Link.
DPD Shop2Home
DPD Shop2Home is a new product for parcel shop drop-off.
Disclaimer: Please note that we can not guarantee the acceptance of more than 20 parcels in the parcel shop for logistical reasons. Some parcel shops may refuse to accept shipments due to a lack of space. If you ship more than 20 shipments per week, please contact our support.
Characteristics of the shipping method:
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XS: the shortest + the longest side must be a maximum of 35 cm long
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S: the shortest + the longest side must be a maximum of 50 cm long
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M: the shortest + the longest side must not be longer than 70 cm
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L: the shortest + the longest side may be a maximum of 90 cm long
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XL: the shortest + the longest side may be a maximum of 300 cm long (where the longest side may be a maximum of 100 cm long). This is for export only.
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DPD insurance included up to €520
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Regardless of the dimensions of the package, the maximum weight per package is 20 kg.
2 delivery attempts included - If a shipment is dropped off at a parcel shop (including returns), the maximum length is 100 cm.
- Minimum dimensions: 15cm x 10cm x 5cm
When will my parcel be picked up from the parcel shop?
Once the parcel is dropped off at the DPD Parcel Shop, it will be delivered to the customer's home address within 24 to 48 hours. Most DPD drivers will pick up the parcels from DPD parcel shops in the afternoon, so it is advisable to drop off the parcels before 14:00 in the afternoon, this way there is the best chance that the parcel will be picked up on the same day. There is no guarantee that the driver will always pick up the parcel before 14:00.I ship more than 20 shipments a week, how do I book the pickup?
If you are shipping more than 20 shipments a week, you have the option to arrange a fixed time frame for pickup by a DPD driver, for this, we will need to request a DPD pickup log. Please note that a minimum of 4 shipments must be handed over to the driver for each pickup. For this, we need the following information in advance:
- Company address (customer address)
- Pick up address (if different)
- Contact person for pickup address
- Contact details for pickup address
- Parcel quantity per day/month
- Quantity distribution in % per day
- Weight, volume in kg per parcel
- Pick up frequency (daily or weekdays)
- If applicable, seasonal fluctuations (e.g. Christmas business, summer break)
- First Pickup day
If you have any further questions, please feel free to contact our support via live chat or ticket.
Claims processing at DPD DE
Please note that DPD Germany will only refund the purchase value in the event of a claim. For this reason, the purchase invoice is required in the event of damage.
Pickups
You can book pickups with DPD free of charge via your Sendcloud account.
You can schedule a recurring pickup directly from your Sendcloud panel. To learn how to do it, read our article How to create a parcel pickup.
Pickups take place from Mondays to Fridays and can be requested if you have at least 10 Parcels ready to be picked up.
(at least 20 Parcels per week & 4 Parcels per pickup)
Please note to book a pickup at least 24h in advance, preferably by 12:00 the day before the pickup.
Same-day pickup is not possible.
Parcel shop delivery
With Sendcloud you have the option to deliver your shipments to a parcel shop instead of a private address. For many online shoppers, this is a popular option.
You can then select the desired parcel shop either via your check-out or directly via the Sendcloud panel:
The shipment can be delivered up to 3 times. The shipment will then be kept in the parcel shop for 7 days before it will be returned.
With DPD Predict the parcel will be redirected to a parcel shop after the 1st unsuccessful delivery attempt.
With DPD Predict and DPD's live tracking, your customers can control the delivery of the parcel themselves and know when the parcel will arrive. The shipment can be tracked online in real time and even get the delivery date displayed precisely to within 30 minutes.
What is DPD Predict?
With Predict parcels, only one delivery attempt is made. After that, the parcel is automatically redirected to a parcel store. DPD Predict is automatically selected as soon as an e-mail and telephone number of the recipient is provided. Manual selection is not possible. If the first delivery attempt fails, it is not possible to arrange a new delivery, and the shipment will be delivered to the nearest parcel store. For more information on Predict click here.
Direct contract shipping methods
If you have a direct contract with DPD, you can easily integrate it with your Sendcloud account. Our DPD Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.
Direct contract shipping methods
Shipping method | Shipping method ID |
DPD Classic Reifen | 1339 |
DPD Express 08:30 | 2923 |
DPD Express 10:00 | 2645 |
DPD Express 12:00 Saturday Delivery | 3102 |
DPD Food 0-31.5kg | 7731 |
DPD Food Express 0-31.5kg | 7732 |
DPD Food 12:00 0-31.5kg | 7733 |
DPD Classic International Express 0-20kg - Incoterm DAP | 7204 |
DPD Classic International Express 0-20kg - Incoterm DDP | 7205 |