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FAQ

  • How do I cancel my shipment?
  • How can I add my own carrier contract?
  • Contract Activation Errors
  • What are webhooks and how to set them up in Sendcloud?
  • How do I manage shipment weights in Sendcloud?
  • How to upload your own prices from your direct carrier contract
  • How to contact Sendcloud support
  • Change your password & manage your Sendcloud account
  • How to cancel a return shipment
  • What happens if I exceed the shipping allowance for my current subscription?
  • Why did I receive a surcharge for my shipment?
  • Peak season surcharges UK
  • Upcoming changes to the Sendcloud API
  • Shipping hazardous substances (ADR)
  • What is the shipping method ''unstamped letter''

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