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How can I deactivate or delete a carrier contract from my Sendcloud account?

Raquel
  • Updated

Purpose: Learn how to deactivate or delete a carrier contract from your Sendcloud account.

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Considerations before deactivating or deleting a contract

  • You can only add, activate, deactivate or delete your own carrier contracts if you have a paid subscription. Check our plans on our website. You can update your subscription directly from your Sendcloud panel.
  • Deactivating or deleting a contract does not deactivate the carrier from your Sendcloud account. This means that the main user or any sub-users will still be able to ship parcels using that carrier with other active contracts (if you had more than one) or with the Sendcloud rates.
  • If you deactivate or delete your only active contract with a specific carrier, all shipping methods that are only available if you have your own contract will be disabled from your Sendcloud account. To re-enable them, first add or reactivate a carrier contract, and then manually re-enable the shipping methods on the Shipping prices page. 

How to deactivate a contract

Follow the next steps to deactivate a shipping contract:

  1. In your Sendcloud account, go to Shipping > Carriers.
  2. Click on the My Contracts tab.
  3. Find the shipping contract that you want to deactivate in the list.
  4. Under the column Active, click the toggle to deactivate it.

  5. If it's your only active contract for that carrier, a pop-up notification will appear to inform you that if you deactivate it all new shipments will be shipped at Sendcloud rates. You can choose either to cancel or proceed. If you have multiple active contracts with that carrier, you can still use them to ship your parcels, or ship at Sendcloud rates.
  6. If you want to continue, click Deactivate.
  7. A second pop-up message will appear. Click OK to confirm your choice.

Your contract is now deactivated. You will receive a confirmation email. 

How can I reactivate it?

To reactivate the contract, simply click the toggle button again.

How to delete a contract

Follow the next steps to deactivate a shipping contract:

  1. In your Sendcloud account, go to Shipping > Carriers.
  2. Click on the My Contracts tab.
  3. Find the shipping contract that you want to delate.
  4. Click the bin icon next to the contract.

  5. A confirmation pop-up message will appear asking you if you are sure you want to delete your contract. Click cancel if you don't want to proceed. Click Delete to continue.

Your contract is now deleted. A notification will appear at the top of the page confirming the deletion of your carrier contract. You will still be able to ship parcels using other active contracts with that carrier (if you had multiple) or using Sendcloud rates.

Important: You cannot recover a deleted contract. To add your shipping contract again, read the next section.

Do you want to add a new carrier contract?

If you need help with adding a new shipping contract, read the article How can I add my own carrier contract? for all the necessary information.

If you want to add multiple contracts for one carrier, read How to add multiple contracts with the same carrier and create labels.