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  • Deutsch English (GB) Español Français Italiano Nederlands
    English (US)
  1. Sendcloud Help Center
  2. FAQ
  3. FAQ

FAQ

  • Meet our AI assistant Scout! 🤖
  • How do I cancel my shipment?
  • How can I add my own carrier contract?
  • Contract activation errors
  • How can I deactivate or delete a carrier contract from my Sendcloud account?
  • Enhancing Webhook Security and Integration Support
  • Business WhatsApp Tracking FAQ
  • How to add multiple contracts with the same carrier and create labels
  • What are webhooks and how to set them up in Sendcloud?
  • How do I manage shipment weights in Sendcloud?
  • How to upload your own prices from your direct carrier contract
  • How to get support from Sendcloud
  • How to manage or change your Sendcloud login credentials
  • How to cancel a return shipment
  • What happens if I exceed the shipping allowance for my current subscription?
  • Surcharges FAQ
  • Upcoming changes for public IP addresses
  • Shipping hazardous substances/dangerous goods (ADR)
  • What is the shipping method "Unstamped letter"?

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