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  1. Sendcloud Help Center
  2. FAQ & Tips
  3. FAQ

FAQ

  • How to integrate your marketplace with Sendcloud
  • Basic integration troubleshooter
  • FAQ Service Points
  • How can I add my own carrier contract?
  • How do I create a support ticket?
  • How do I cancel my shipment?
  • Contract activation errors
  • How to process a store pickup
  • How to cancel a return shipment
  • Change your password & manage your Sendcloud account login
  • Peak surcharges
  • How to calculate & automate parcel volumetric weight
  • Pickup conditions in Italy
  • Brexit FAQ
  • How to export your return shipment data /CSV file
  • How are address details formatted?
  • What happens if I exceed the shipping allowance for my current subscription?
  • Pickup Conditions in Spain
  • Upcoming changes for public IP addresses
  • Contact us
  • How can I export parcel data/CSV files?
  • How to manually create a shipment
  • How do I start an investigation or file a claim?
  • How can I prevent surcharges?
  • What does the UPS Express Money-Back - Guarantee mean?
  • How can I request a parcel pickup?
  • FAQ Label creation
  • How do I setup a default shipping method?
  • How can I make sure my customers always fill in their correct address in the checkout?
  • Why did I receive a surcharge for my shipment?
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Sendcloud Help Center