Purpose: The Analytics dashboards in Sendcloud are designed to provide you with a clear, data-driven view of your logistics operations. From shipping to returns and costs, our goal is to help you monitor, evaluate, and continuously optimize your shipping performance, all from one central place.
Shipping Overview
The Shipping Overview gives you a high-level snapshot of your shipping activity, including order volumes, created shipping labels, parcel distribution, and return trends. You can apply filters to analyze by date, destination, carrier, and more.
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Shipping Performance
This dashboard helps you assess the delivery performance of your shipments. Track key metrics such as on-time delivery, delays, and undelivered parcels to better understand carrier reliability and overall service quality.
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Transit Times
The Transit Times dashboard shows how long it takes for your parcels to move through the shipping process. Monitor average delivery durations, time to first scan, and delivery attempts to identify areas for improvement.
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Exceptions
Stay informed about issues that may impact delivery success. The Exceptions dashboard highlights problematic shipments and offers insights by carrier, country, or lane so you can act quickly and improve resolution rates.
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Returns
Get visibility into your return flows. Track return rates, reasons, and trends by carrier or destination to improve your post-purchase experience and reduce unnecessary costs.
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Costs
The Costs dashboard helps you keep your shipping expenses under control. Analyze average parcel costs, surcharges, and total invoicing across carriers to identify savings opportunities and better manage your budget.
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Sendcloud’s Analytics dashboards turn complex logistics data into meaningful insights, helping you make smarter, faster, and more informed decisions for your business.