Purpose: Learn how to ship with BRT via Sendcloud by connecting your contract or using Sendcloud rates, available only from the Lite subscription.

To start shipping with BRT, make sure you have activated a shipping contract with BRT, either your own or through Sendcloud.

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National

BRT Express, BRT Priority (12:00), BRT 10:30

Available with a direct BRT contract or with Sendcloud pre-negotiated rates

Service Overview:

• BRT Standard Home Delivery
  Home delivery service for packages in Italy. The package will be delivered the next working day, except for shipments to Sicily, Calabria, and Sardinia, which will be delivered 2–3 working days after collection.
• BRT Priority Service (12:00)
  Home delivery service by 12:00 noon the next working day after collection. Shipments to Sicily, Calabria, and Sardinia will be delivered by 12:00 noon on the second working day after collection.
• BRT 10:30 Express Service
  This is BRT's home delivery service for the most urgent packages. The package will be delivered by 10:30 am the next working day after collection. Shipments to Sicily, Calabria, and Sardinia will be delivered on the second working day after collection.
  Note: This service is not supported for all of Italy. Please review the available destinations for this service here.

Service Features:

• Delivery from Monday to Friday, excluding national and regional holidays.
• Proof of delivery available upon request for €0.63 (excluding VAT).
• Standard coverage included (see the claims section for details).
• Cash on delivery available with a direct contract.
• Multi-parcel is supported for national shipments.
• NOT@HOME procedure:
  After the first failed delivery attempt, the package may be redirected to a BRT-fermopoint (chosen from 3 pickup points within 1–3 km). The recipient has 10 days to collect it, followed by 10 more days of holding. If uncollected, the package is returned and a surcharge applies. If no nearby fermopoint exists, a second delivery is attempted the next working day. The recipient will be informed via Alert.
• Volume and Weight Limits for 10:30 Service:
  Maximum volume of 0.50 cubic meters and maximum weight of 100 kg. If limits are exceeded or the destination is unsupported, the shipment will default to the Priority Service (12:00).

Maximum Dimensions without Surcharges (BRT Express, BRT Priority (12:00):

• Maximum weight: 50 kg 
• Maximum width: 150 cm
• Maximum height: 75 cm
• Maximum length: 75 cm
• The sum of the two sides must not exceed 180 cm.

Maximum Dimensions Allowed by BRT, surcharges may apply, learn more (BRT Express, BRT Priority (12:00)):

• Maximum weight: 1,000 kg/parcel
• Maximum width: 150 cm
• Maximum height: 180 cm
• Maximum length: 140 cm
  • If over 50kg, the maximum length is 140 cm
• The sum of the length of the longest side and the circumference/perimeter of the shorter sides must not exceed 700 cm

Maximum Dimensions for using the BRT 10:30 service:

• Maximum weight: 50 kg
• Maximum volume: 0.5 cubic meters
• Maximum width: 150 cm
• Maximum height: 75 cm
• Maximum length: 75 cm
• The sum of the two sides must not exceed 180 cm

Items that cannot be shipped:

• Unpacked parcels
• Sheets
• Demijohns
• Boats
• Agricultural machinery
• Motor vehicles
• Crates or machinery that can be moved palletized

If the above-mentioned dimensions are exceeded, surcharges will apply. For more information, please refer to the article "BRT Supplements".

BRT Express to Fermopoint (delivery to a pickup point), BRT Returns from Fermopoint

Outgoing Shipments BRT Express to Fermopoint

Available with a direct BRT contract or with Sendcloud pre-negotiated rates

Service Overview

Delivery service of parcels to one of the 6,000 pickup points across Italy. Transit times are the same as the BRT Express service.

Service Features

• Cash on delivery is not available.
• The recipient’s phone number and email address must be added when creating the label. BRT will notify the recipient when the parcel is ready for pickup at the selected point.
• Basic standard coverage is included (see the claims section in this article for more information).

Maximum Dimensions Allowed

• Maximum weight: 20 kg
• Maximum length: 100 cm
• Maximum total dimensions: 200 cm
• Volume: less than 0.2 m³ (longest side must be less than 1 m)

Returns BRT Returns from Fermopoint

Available with a direct BRT contract or with Sendcloud pre-negotiated rates

Service Overview

Return service available only within the national territory. Customers must drop off the return parcel at a BRT-fermopoint (PUDO).

Service Features

• Service is available only for domestic returns.
• Basic standard coverage is included (see the claims section in this article for more information).

More information on the BRT-fermopoint network is available here.

International

DPDGroup

Available with a direct BRT contract or with Sendcloud pre-negotiated rates. Leading European network for single parcel deliveries.

Service Overview:

• Parcel delivery service for international shipments from Italy
• Available destinations: Austria, Germany, Switzerland, Bulgaria, Spain, Hungary, Belgium, Czech Republic, Luxembourg, Poland, Portugal, Slovakia, Estonia, Finland, Ireland, Latvia, Lithuania, Sweden, Croatia, France, Romania, Slovenia, Netherlands, Denmark, Great Britain, and Greece.

Service Features:

• Home deliveries (2Home) or DPD Pickup points (2Shop) are available.
• Incoterms available for non-EU shipments:
  • DAP (import duties in the destination country are borne by the buyer/recipient): available with direct BRT contract and Sendcloud pre-negotiated rates.
  • DDP (import duties in the destination country are borne by the sender): available only with direct BRT contract.
• Depending on the destination, 1-2 delivery attempts.

• After the corresponding attempts, if the customer does not provide an alternative to unblock the storage, the package will be returned to the sender at the cost of a new shipment.

  Number of delivery attempts	Countries
  1	Austria, Belgium, Netherlands, Denmark, France (Chronopost), Germany, Luxembourg, United Kingdom, Spain
  2	Bulgaria, Estonia, France (DPD), Greece, Ireland, Latvia, Lithuania, Poland, Portugal, Czech Republic, Slovakia, Romania, Slovenia, Switzerland, Hungary.

  In Finland and Sweden, shipments will be delivered directly to the pickup point.

• Delivery service from Monday to Friday, excluding national and regional holidays.
• Delivery is carried out by the DPD Europe network (ISO certified).
• Multi-parcel is not supported for international shipments.
• Pallets are not supported.
• Cash on delivery is not supported.
• Proof of delivery is available upon request with an additional charge of €0.63 (excluding VAT).
• Standard coverage included (see the claims section in this article for more information).

Dimensions:

2Home:

• Maximum weight: 31.5 kg

• Maximum total dimensions: 300 cm

  Check here how to calculate it

  

• Maximum length: 175 cm

2Shop:

• Maximum weight: 31.5 kg
• Maximum total dimensions: 250 cm
• Maximum length: 100 cm

EuroExpress

Available with a direct BRT contract.

International shipping with EuroExpress

EuroExpress also does not deliver to PO boxes, or fairs, and does not ship personal effects.
Unlike DPD, you can ship products on pallets, provided that:

• The pallet does not exceed 180 cm in height, 120 cm in length, and 120 cm in width.
• The maximum weight should not exceed 1000 kg.

For parcels, however, it is necessary to adhere to these dimensions:

• 120 cm in height, 300 cm in length, 150 cm in width
• 2 m3 in volume
• 50 kg in weight
   

The EuroExpress network consists of a selected group of express couriers throughout Europe.

Service Overview:

• For Express shipments within the European Union.
• Unlike DPD services, you can ship products on pallets.

Service Features (may vary based on the direct contract with BRT, generally):
 

• 2 delivery attempts, after the second attempt, and if the undelivered goods situation is not resolved, the package will be returned with a surcharge (see below).
• Delivery service from Monday to Friday, excluding national and regional holidays.
• Personal effects, goods for fairs, or pallets to recipients without the equipment for unloading them are not accepted.
• Standard coverage included.

Dimensions:

• Maximum weight: 50 kg
• Maximum height: 120 cm
• Maximum width: 300 cm
• Maximum length: 150 cm
• Maximum volume: 2 cubic meters

Destinations

Austria, France, Germany, Liechtenstein, Netherlands, Spain, Switzerland, Belgium, Luxembourg, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Romania, Bulgaria, Estonia, Latvia, Lithuania, Great Britain, Ireland, Northern Ireland, Denmark, Finland, Norway, Sweden (areas not served: Martinique, Reunion, Guadeloupe, and Guyana).

For more information visit the official BRT website.

We recommend reading the article BRT Supplements and the packaging guidelines.

Direct contract shipping methods

If you have a direct contract with BRT, you can easily integrate it with your Sendcloud account. Our BRT Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.

Export Documentation

Applicable only for shipments outside the European Union and to Livigno:

• Print 5 copies of the customs declaration: in Sendcloud go to Created Orders > Click on the eye icon > Actions > Download customs declaration
• Print 5 copies of the purchase invoice from your online store
• Place all 10 copies inside an envelope and attach the envelope to the outside of the package.
• VAT and EORI code.

For non-EU shipments, it is mandatory to have the sender's VAT number (valid as VIES) and EORI.

Shipping to the United Kingdom:

To ship with BRT to the United Kingdom, make sure to include the following:

• VAT-free invoice art. 8, with all mandatory fields filled in, such as the email address and/or phone number of the recipient in the UK; the VAT number, EORI code, customs documents, actual value...
• Free export declaration

Make sure to print at least 3 copies: attach one copy to the package, hand the second to the driver, and keep a copy for yourself.

You will find more general information about shipping to the UK here.

Shipping to Switzerland:

For shipments to Switzerland with BRT, additional documentation is required to ensure compliance with customs regulations and facilitate the export process.

Required Documents:

DPD Network:

VAT-Exempt Invoice art. 8: Complete with customs item and actual value. Five copies must be prepared, all stamped and signed with a legible signature, with all mandatory fields filled in, such as the recipient's email address and/or phone number; VAT number, customs documents, and the actual value. The invoice must include a specific phrase required for exports.
Sample Pro Forma

EUROEXPRESS Network:

Invoice with Declaration of Origin: The exporter of the goods indicated in this document declares that, unless otherwise stated, the goods are of preferential origin (indicate the country of origin). The declaration must be signed in original with stamp, full name, and surname of the signatory clearly written and legible.

Export Declaration: Indicate the country of origin, signed in original with stamp, full name, and surname of the signatory clearly written and legible. This document is essential for declaring the exported goods. The exporter declares that, unless otherwise stated, the goods are of preferential origin.
Sample Export Declaration

If the goods are of EU origin and valued over 6000 EUR, an EUR 1 issuance mandate will also be required:

• Mandate for EUR-1 Issuance: This certificate certifies the preferential origin of the goods, allowing the recipient to benefit from reduced or zero duties in Switzerland. It must include the following statement:
  “THE EXPORTER OF THE GOODS COVERED BY THIS DOCUMENT DECLARES THAT, UNLESS OTHERWISE INDICATED, THE GOODS ARE OF PREFERENTIAL ORIGIN….(indicate the country of origin – e.g., Italy)”
  PLACE AND DATE
  STAMP AND SIGNATURE (legible signature + full name and business position of the person signing the declaration – e.g., Mr. Mario Rossi, owner)

If the goods are of non-EU origin, it is sufficient to declare the country of origin on the invoice.

For more information, read our guide on How to Make International Shipments with Sendcloud or contact our support team.

Pickups

You can ship with BRT using our pre-negotiated rates (available starting from the Lite plan) by choosing between recurring pickups and occasional pickups, depending on your needs.

You must activate your BRT contract before you can start shipping: learn how to activate it here.

It is not necessary to activate a recurring pickup to use the BRT carrier.

Shipping with BRT requires a borderò (shipping manifest). Read our article on How to create a shipping document? for more details.

Recurring pickups:

Recurring pickups with BRT are scheduled on a regular basis. To ensure smooth service, it's important to follow these conditions:

• No minimum required: Preferably 10 parcels per pickup or 100 per month.
• No parcels to pick up? Always contact your local BRT branch to inform them.
• Warning about empty pickups:
  • Starting from the third pickup without parcels, BRT will apply a €25 surcharge for each request.
  • If you repeatedly request pickups with no parcels, you may lose access to Sendcloud’s pre-negotiated rates.
    To learn more, read our article on BRT surcharges.

Incidental Pickups:

Incidental Pickup is available via the Sendcloud Panel, allowing flexible pickup requests as needed.

Key Conditions:

• The same conditions as Recurring Pickup apply.
• No same-day pickup: all requests must be scheduled in advance.
• The pickup address must match the one provided when opening your BRT account.
  • If the pickup address is different, shipments may not be processed correctly, and additional costs could apply.

International Phone Pickup

For DPD2Home and DPD2Shop

If you want to schedule an international pickup via Sendcloud customer service for DPD2Home or DPD2Shop services, this is available as a manual option.

• How to request: Contact Sendcloud Customer Service.
• Cost: €10.20 per package.
• Note: This method is not available through the Panel and will be invoiced separately.
• You can find more info here.

For more information on pickup conditions, please refer to the Pickup Conditions in Italy.

Tracking

• When tracking BRT shipments, keep in mind that the tracking number initially generated for BRT shipments (18 digits) is not valid for tracking purposes.
• After the package is processed by the BRT branch, the tracking number is updated with a 12-digit code, which can be used for tracking the shipment.
• The issuance of the 12-digit tracking number always coincides with the shipment status "Announced - Your package shipping information has been sent to BRT".
• To allow the package to be processed at the branch and the tracking activated, it is necessary to provide the waybill and have it signed by the driver who handles the pickup. In the absence of a waybill, problems may arise with the tracking and the regular transit of BRT shipments.

Label Cancellation

• When requesting label cancellation for BRT labels created through Sendcloud, please note that BRT does not allow you to cancel labels if the shipments in question have already been processed at the branch, so if the 12-digit tracking number has already been generated.
• After the 12-digit tracking number for a BRT shipment has been created, label cancellation requests will not be processed by BRT.

Claims

• Lost/Delivered but not received: you can file a claim within 20 calendar days from the shipment date by opening a support ticket from your Sendcloud platform.
  If you disagree with the proof of delivery (e.g., in case of signature denial), BRT requires two documents: Packaging and Missing Parcel Content Questionnaire and Non-Receipt Declaration. To download them, click on the name of each document. Then attach them to your ticket, and our customer support team will forward them to the courier. Without these documents, BRT will not accept the claim.
• Damaged: you can file a claim within 8 calendar days from receipt by opening a support ticket from your Sendcloud platform. See here how to open a claim ticket through your Sendcloud panel.
• National shipments with BRT have standard coverage of €1.00 per kg (excluding taxes) in case of loss, damage, or delivered but not received.
• International shipments with BRT have the following coverage in case of loss, damage, or delivered but not received (excluding VAT):
  • By Land 8.33 SDR (CMR)
  • By air 17 SDR (Warsaw Convention)
    The latest conversion rate is 1 SDR = €1.29.
• For damaged parcels, recipients must refuse the parcel or accept it with reservations. The damage must be visible on the outside of the package. Otherwise, a damaged claim cannot be processed. It is necessary to follow the BRT packaging guidelines to be eligible for damage compensation.

For more information on BRT's basic coverage, visit the official BRT website.

Want to add extra insurance to your shipments for greater value against the possibility of loss or damage? This is possible thanks to Sendcloud insurance.

BRT Label Printing Feature: Up to 8 Labels on a Single A4 Sheet

You can now print up to 8 BRT labels on a single A4 sheet, optimizing space and reducing paper waste. This feature is available exclusively for BRT orders.

For more details on how to activate and use this feature, please check the full article here.

This article is provided by Sendcloud for guidance, but the courier reserves the right to change the conditions mentioned above. Under no circumstances can Sendcloud be held liable. Please note that in case of non-compliance with the courier's terms and conditions, the latter may apply a surcharge.

General Conditions and Terms of Use