BRT surcharges

Objective: In this article, we explain the additional charges that will apply if your shipment does not comply with BRT's shipping conditions.

If you want to learn more about shipping with BRT, click here.

Disclaimer: The courier may change shipping prices and/or the additional charges mentioned below, so these prices may be subject to change. While our aim is to inform you as best as possible, no rights can be derived from the information provided in this article.

Delivery Attempts

National:

• The shipment includes 2 delivery attempts.
  • NOT@HOME procedure: After the first delivery attempt (recipient is absent), the package can be redirected to a BRT-fermopoint (choose from 3 pick-up points located within 1-3 km from the delivery address). The recipient has 10 days to collect the package from the fermopoint before it goes into storage for another 10 days. If the package is not collected, it will be returned to the sender and the courier will apply an additional charge. If there is no BRT-fermopoint nearby, there will be a second delivery attempt on the next working day after the first failed attempt. BRT will inform the recipient via Alert.
• After the second failed attempt, storage is opened for 10 days at a cost of €4.27; during these 10 days, it is possible to unlock the storage by providing us with the unlocking instructions:
  • Same address
  • New delivery address (a surcharge may apply if the delivery to the new address is handled by a different branch from the initial one).
• If we do not receive any instructions within 10 days, the shipment will be returned to the sender at the cost of the initial shipment.
• Each time the storage is unlocked, the new shipment includes 2 delivery attempts. If the shipment cannot be delivered again, new storage will be opened at a cost of €4.27.
• [In the event that the delivery address is incomplete or the shipment is refused by the recipient, storage is opened immediately without a second attempt].

International:

• Depending on the destination, 1-2 delivery attempts. After the specified number of attempts, the shipment will be returned to the sender with a surcharge:

In Finland and Sweden, shipments will be delivered directly to the pick-up point.

• If delivery is not possible due to an incomplete/incorrect address or the recipient is absent, the package will be put into storage for 7 calendar days. During these 7 days, it is possible to unlock the storage by providing us with the unlocking instructions. Once this period expires, the packages will be returned to the sender and all additional service costs will be charged.
  • 2Home: €5.20
  • 2Shop: €4.27

Incompatible Packages

A package is classified as incompatible if it cannot be processed by automated machinery and requires specific manual handling, resulting in increased costs. The handling and processing of shipments containing one or more non-transportable packages lead to longer loading and unloading times and sorting times, less optimization of loads, and greater difficulty in organizing delivery rounds.

Incompatible packages are identified by BRT warehouse staff (at any branch from departure to arrival) who recognize a package that cannot be automatically sorted and falls within the descriptions of the "incompatible package manual."

• The cost may apply to: BRT Express, BRT Priority (12:00), BRT 10:30, BRT Express to Fermopoint, BRT Returns from Fermopoint.
• BRT does not photograph any shipments in the warehouse; it is not possible to review how the package appeared later.

Some reasons for applying this surcharge are:

• A package/envelope that is too small and/or light. These packages do not stay in position on the conveyor belt they are placed on (they fly off due to the speed of the package sorting machine) with the risk of ending up in the rollers and being torn/destroyed, as well as damaging the sorting machine; or they are not pushed by the mechanical arms that direct packages on the conveyor belt and risk slipping and being damaged between the mechanical arm and the conveyor belt.
• A package that is too large/bulky.
• Fragile products (e.g. liquids, paints, flowers, glass products, etc.)
• Inadequate packaging
• Irregular shape that does not allow for stacking

This surcharge is automatically applied when at least one of the following conditions occurs:

Cost:

• BRT Express, BRT Priority (12:00), BRT 10:30: €2.21
• Fermopoint: €2.13

To learn more, please read the BRT manual for incompatible packages.

Exceeding maximum weight limit (Domestic)

BRT's domestic shipping methods are available up to 50 kg. When the shipment exceeds 50 kilograms (less than 100 kg), pallet costs of €34.06 will be charged.

After the 100 kg, the charge will be + €34.06 for every 100 kg. See the table below:

Exceeding maximum weight limit (International)

Our BRT shipping methods have a weight limit of 31.5 kg. If you cross that limit, the Bulky goods surcharge also applies. You can find this one below in the Overview of Additional Surcharges.

On top of the bulky goods surcharge, you will also receive the pallet costs. A higher surcharge applies if you exceed the maximum weight limit of 31.5 kg. The pallet costs depend on the country of destination. See the table below for more information:

Overview of Additional Surcharges

National Home Services: BRT Express, BRT Priority (12:00), BRT 10:30

• Proof of Delivery (POD): If you need to provide a digital proof of delivery to your customer or marketplace, this is available at an additional cost and you can request it through our Customer Service.
  • Cost: €0.63
• Fuel Surcharge: BRT applies a fuel surcharge to all packages. This surcharge corresponds to a minimum of 6% of the shipping costs. The percentage may vary. You can see the applicable surcharge in the Sendcloud panel when creating the label.
• Ferry: Applied to any shipment where it is necessary to use a ferry/ship (to and from Sicily and Sardinia).
  • Cost: €0.18/kg (minimum of €0.94)
    • Example 1: 1kg shipment → €0.94
    • Example 2: 5kg shipment → €0.94
    • Example 3: 8kg shipment → €1.44
• Manual Handling: Surcharge applied for each kg starting from 100kg.
  • Cost: €1.05
• Delivery by Appointment: You can request delivery by appointment through our Customer Service.
  • Cost: €3.90
• Remote Areas/Minor Islands: See the complete list of territories here.
  • Minor island/duty-free areas: €8.65 per 100 kg
  • Campione d'Italia: €8.65 per 100 kg
  • Livigno: €19.21 per 100 kg
• Delivery to Supermarkets and GDO: Delivery to supermarkets or other logistics centers with booking.
  • Cost: €10.76 (per 100kg)
• Return to Sender: If a package is returned to the sender due to delivery issues, the cost will be equal to the shipping expenses.

National Services to/from Fermopoint: BRT Express to Fermopoint, BRT Returns from Fermopoint

• Proof of Delivery (POD): If you need to provide a digital proof of delivery to your customer or marketplace, this is available at an additional cost and you can request it through our Customer Service.
  • Cost: €0.63
• Fuel Surcharge: BRT applies a fuel surcharge to all packages. This surcharge corresponds to a minimum of 6% of the shipping costs. The percentage may vary. You can see the applicable surcharge in the Sendcloud panel when creating the label.
• Ferry: Applied to any shipment where it is necessary to use a ferry/ship (to and from Sicily and Sardinia).
  • Cost: €0.18/kg (minimum of €0.94)
    • Example 1: 1kg shipment → €0.94
    • Example 2: 5kg shipment → €0.94
    • Example 3: 8kg shipment → €1.44
• Manual Handling: Surcharge applied for each kg starting from 100kg.
  • Cost: €1.05
• Remote Areas/Minor Islands: See the complete list of territories here.
  • Minor island/duty-free areas: €8.34 per 100 kg
  • Campione d'Italia: €8.34 per 100 kg
  • Livigno: €18.51 per 100 kg
• Return to Sender: If a package is returned to the sender due to delivery issues, the cost will be equal to the shipping expenses.

International Services: DPD2Home, DPD2Shop

• Proof of Delivery (POD): If you need to provide a digital proof of delivery to your customer or marketplace, this is available at an additional cost and you can request it through our Customer Service.
  • Cost: €0.63
• Fuel Surcharge: BRT applies a fuel surcharge to all packages. This surcharge corresponds to a minimum of 6% of the shipping costs. The percentage may vary. You can see the applicable surcharge in the Sendcloud panel when creating the label.
• Customs Charges: Surcharge for customs duties.
  • Cost: €7.20
• Phone Pickup: If you want to request a pickup abroad through our customer service:
  • Cost: €10.20 per package
• Oversized Packages: This surcharge applies when shipping an oversized package.
  • • Length exceeds 175 cm, maximum circumference 300 cm (Home delivery)
    • Length exceeds 100 cm, maximum circumference 250 cm (2Shop delivery)
  • Cost: €30.20
• Bulky Packages: This surcharge applies when shipping a package outside the weight limit allowed by the courier.
  • • Home delivery: 31.5 kg
    • 2Shop delivery: 20 kg
  • Cost: €30.20
• Remote Areas/Minor Islands: See the complete list of territories here.
  • Azores and Madeira (Portugal): €41.70 per package
  • Balearic Islands (Spain): €10.20 per package
  • Corsica (France): €20.20 per package
  • Other remote areas/islands: €16.20 per package
• Return to Sender: If a package is returned to the sender due to delivery issues, the cost will be equal to the shipping expenses.
• Redirection: Redirection (per 100kg).
  • Cost: €6.20

All the surcharges listed above are VAT excluded.

When you ship with BRT, you automatically accept the following conditions:

General Transport Conditions