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Pickup conditions in Italy

Raquel
  • Updated

Purpose: This is a guide on how to schedule your packages to be picked up by your chosen carrier. You can schedule your packages to be picked up once or on fixed days. Each carrier has its own conditions and guidelines regarding pickups. 

Note: Available times can vary and are subject to the availability of the local office. During high season, the holiday season, and causes of force majeure pickup times may be affected.
Same-day pickup is not possible with any carrier. However, you can attempt to schedule a pickup for the same day, but we cannot guarantee it will be accepted, especially during peak season. It is recommended to request a pickup at least 1 business day in advance during the low season and 3 business days in advance during the peak season.
Important: Remember to always create your pickup report and have the carrier sign it and stamp it. This document is mandatory to file a claim. This applies to all the carriers mentioned below.

Poste Delivery Business

Please keep in mind that collections (both incidental and recurring) are subject to the carrier's availability.

Incidental pickups

You can schedule an incidental (one-time) pickup with Poste Delivery Business directly from your Sendcloud account. 

  • Please note that it is not possible to schedule same-day pickups. The collection must be requested 1 workday before (low season) and 3 working days before (high season).
  • Pickups will take place between 08.00 and 18.00 during standard delivery hours.
  • You may indicate a preferred time slot (morning or afternoon); however, please note that this is only indicative and not guaranteed.
  • If the carrier does not show up for the scheduled pickup, it should be considered null or canceled. In this case, a new pickup must be scheduled.

  • If only one parcel needs to be collected, the shipment label must be entered in the reference field.

  • We recommend always generating a transport document and having it signed upon pickup. The document should be retained for at least one week or until the shipment is delivered.

Recurring pickups

You can schedule a recurring pickup with this carrier if you have a Lite, Growth or Business Sendcloud subscription. Read our article How can I request a parcel pickup? for the instructions. Please note that activation may take 3-4 days.

  • Minimum of 1 parcel per pickup. If you don't have any parcels to be picked up, please contact the local office to notify them. Failed pickups due to parcels not being prepared on time or lack of parcels may result in a surcharge.
  • Pickups are only available Monday through Friday. There are no collections on weekends or holidays.

Pickup returns

Pickup returns are also possible with Poste Delivery Business when your customers want to organize a return. The pickup is booked automatically when announcing the label (no need to schedule it manually online or by phone). Read more about pickup returns in this article.

International pickups

A surcharge will be applied to international pickups. See more information about that here. 

BRT

Recurring pickups

BRT enables recurring pickup service upon contract activation for users that are shipping with our pre-negotiated rates, which is only possible from the Lite subscription onwards. Please find here the information regarding how to activate your BRT contract shipping with Sendcloud rates.

  • Minimum of 10 parcels per pickup.
  • If you do not have parcels to be picked up, contact the local office to notify them. Failure to do so may result in a surcharge. From the third collection without packages onwards, BRT will apply surcharge of 25 EUR for every "empty" pickup request. It is also possible that the carrier will no longer let you ship with your Sendcloud sub-account. Learn more in our article BRT surcharges.
  • Pickups take place from Monday through Friday. There are no pickups on weekends or holidays.
  • Times are variable depending on the depot and therefore cannot be guaranteed.

How to request a recurring pickup

BRT enables a recurring pickup service upon contract activation for users that are shipping with our pre-negotiated rates, which is only possible from the Lite subscription onwards. Please find here the information regarding how to start shipping with BRT at Sendcloud rates.

Note: It is not possible to book a pickup at different addresses with BRT, just the one address registered on your BRT contract.

GLS Italy

Recurring pickups

GLS Italy enables recurring pickup services upon contract activation for users shipping at Sendcloud pre-negotiated rates, which is only possible from the Lite subscription onwards.

Pickups for outgoing shipments are mandatory. Keep in mind that it can take GLS Italy up to 4 days to set up the collection for you from the moment you request to ship with this carrier. Read How to activate GLS Italy and ship with Sendcloud rates to see what information is required information to activate the carrier and schedule a recurring pickup. 

  • A minimum of 10 parcels per pickup is required.
  • Collections will only take place Monday through Friday.
  • Pickups will take place in the afternoon (13:00-18:00). This is subject to the availability of the carrier and depends on the local depot.

Incidental pickups

You can schedule an incidental pickup with GLS Italy directly from your Sendcloud panel. For more information on requesting an occasional pickup, read our article How can I request a parcel pickup?

  • Free of charge
  • Available on all plans
  • Requirements:
    • Calabria: Minimum of 10 shipments per pickup
    • Rest of the regions: Minimum of 5 shipments per pickup.
  • Pickups can occur in the morning (9:00-12:00) or afternoon (14:00-17:00)

InPost Italy

Recurring pickups

You can schedule a recurring or fixed pickup with InPost Italy if you have at least 10 parcels per pickup. If a pickup did not take place, InPost will automatically come by the following workday.

  • Collections will only take place Monday-Friday
  • Two pickup time slots available (from 9:00 to 17:00): morning or afternoon
Important: It is mandatory to print 2 copies of the pickup report: hand a copy to the driver who picks up your package and ask him to sign another copy for you.

 

To arrange a recurring pickup, please contact us by creating a support request from your Sendcloud account.

Click here to see the information that you need to fill in and send us to request a recurring pickup with InPost
  • Company/Name:
  • Pickup address (complete):
  • Contact person:
  • Telephone number:
  • Email address:
  • Approximate number of parcels to be collected (minimum 10 parcels):
  • Weekly frequency (indicate days):
  • Preferred time slot:
  • Type (envelope/package/etc.):
  • Approximate weight of parcels:
  • Approximate size of parcels:

 

Note: Not all postal codes can schedule pickups with this carrier. When you request a recurring pickup, Sendcloud will check with InPost if your postcode is supported.

FedEx

You can schedule incidental pick-ups with FedEx through your Sendcloud panel. For more information on requesting an incidental pick-up, read our How can I request a parcel pickup? article.

Fixed pick-ups with FedEx with Sendcloud are free of charge and available if you ship >10 parcels per pickup. To arrange fixed pickups, contact our Support team, providing them with the information below. 

Needed information to arrange fixed pickups 
  • Name of the merchant
  • VAT number
  • Contact person
  • Phone number
  • E-mail
  • Pickup address
  • ZIP/City
  • Pickup frequency (choose from 5 times a week, 4 times a week, 3 times a week, 2 times a week, 1 time a week)
  • Days of the week (choose from Monday to Friday)
  • Preferred pickup time
  • Approximate weight of parcels in kg
  • Size of parcels (choose from envelope/small/medium/large)
  • Average number of parcels per pickup
  • Any additional information needed for the carrier
Note: Surcharges may apply upon several pickups with no shipments. Besides that, FedEx will no longer arrive for a pickup at your address. 

DHL Express

Incidental pickups

You can schedule an incidental pickup with DHL Express directly from your Sendcloud panel. For more information on requesting an occasional pickup, read our article How can I request a parcel pickup?

  • Free of charge

Recurring pickups

Important: A minimum of 10 parcels per pickup is required.
  • Recurring pickups are only available for Lite, Growth and Premium users.
  • Collections will only take place Monday through Friday.
  • Pickups can take place in the morning (9:00-12:00) or in the afternoon (14:00-17:00). This is subject to the availability of the carrier and depends on the local depot.

To activate a recurring pickup, send a request to our support team with the following information: 

Necessary information to schedule a recurring pickup with DHL Express
  • Company name
  • Pickup address, including postal code and city
  • Name of the contact person
  • Telephone number
  • Email address
  • Type of shipments (envelope/package, etc.)
  • Average weight of the parcels
  • Average size of the parcels
  • Average number of parcels per day
  • Preferred time slot (morning or afternoon)
  • Weekly frequency (indicate days)

Please keep in mind that in case of not complying with the aforementioned conditions, the carrier may apply a surcharge which will be reflected in your upcoming invoices. 

If you schedule a pickup directly with the driver or local office, Sendcloud is not responsible for any incidents incurred, both failed pickup and parcels being lost/damaged or delayed.