Purpose: This is a guide on how to schedule your packages to be picked up by your chosen carrier. You schedule your packages to be picked up once or on fixed days. Each carrier has its own conditions and guidelines regarding the pickups.
Poste Italiane/ SDA
For the carrier to pick up your parcels you must schedule a pickup after creating your labels. If you wish to schedule a one-time pickup, you can schedule an Incidental Pickup from our panel. Click here to learn how.
- Minimum 1 parcel per pickup
- Must be requested 1 work-day before (low season) and 3 working days before (high season)
- Pickups with Poste Italiane/SDA work by shifts:
- Morning Shift: 09:00-13:00 hrs*
- Afternoon Shift: 14:00-19:00 hrs*
- For special pallet pickups please contact support.
- Costs: free
- Pickups can only be requested Monday through Friday, there are no pickups on weekends or holidays.
Please note: Available times can vary and are subjected to the availability of the local office. During high season, holiday season and causes of force majeure pickup times may vary.
Wish to know the status of your pickup? Please contact our Customer Success department and they will give you an update.
Fixed or recurring pickups are those that happen regularly, in other words, more than once, they can be daily pickups or just on a fixed day(s) of the week, depending on your needs.
For recurring or fixed pickups you will need to contact support by sending an email to support@sendcloud.com with the following info:
- Carrier: Poste Italiane/ SDA
- Company Name:
- Person of contact's name (who will hand the packages to Poste Italiane/ SDA):
- Address, House Number and Flat Number:
- Postal Code and City:
- Phone (Italy):
- Email:
- Number of packages to be picked up:
- Total Weight (kg):
- Packages size (envelope, small, medium or large):
- Days for the pickups (Monday-Friday):
- Observations (any special notes for the carrier):
- Date for the pick-up (must be 2 working days after the date requested):
- Time frame Mornings (9:00 - 13:00 hrs) or Afternoons (14:00-19:00 hrs)*:
Conditions for recurring or fixed pickups:
- Monthly subscription (Small Shop or higher)
- 1 parcels minimum per pickup
- Pickups can only be requested Monday through Friday, there are no pickups on weekends or holidays.
- If you don't have parcels to be picked up, please contact the local office to notify them. If not a surcharge may be applied.
- During normal season pickups must be requested 2 working days in advance, and 4 working days in advance during high season (November, December and January).
BRT
For the carrier to pick up your parcels you must schedule a pickup after creating your labels. If you wish to schedule a one-time pickup, please reach out to our Customer Success department. Please write an email to support@sendcloud.com with the following information:
- Carrier: BRT
- Company name
- Person of contact's (who will hand the packages to BRT) name/ (Italian) phone number/ email
- Address, House Number and Flat Number:
- Postal Code and City:
- Number of packages to be picked up:
- Total Weight (kg):
- Date for the pick-up (must at least the next working day after the date requested):
- Minimum 1 parcels per pickup
- Pickups with BRT work by availability: the driver will ultimately decide the available time frame for the pickup. You will be informed by email and SMS about the exact timing.
- Must be requested 1 work-day before (low season) and 3 working days before (high season)
- For special pallet pickups please contact support.
- Costs: free
Fixed or recurring pickups are those that happen regularly, in other words, more than once, they can be daily pickups or just on a fixed day(s) of the week, depending on your needs.
For recurring or fixed pickups you will need to contact support by sending an email to support@sendcloud.com with the following info:
- Carrier: BRT
- Company Name:
- Person of contact's (who will hand the packages to BRT) name/ (Italian) phone number/ email :
- Address, House Number and Flat Number:
- Postal Code and City:
- Number of packages to be picked up:
- Total Weight (kg):
- Packages size (envelope, small, medium or large):
- Days for the pickups (Monday-Friday):
- Observations (any special notes for the carrier):
- Date for the pick-up (must be 2 working days after the date requested):
- Time frame Mornings (9:00 - 13:00 hrs) or Afternoons (14:00-20:00 hrs)*:
Conditions for recurring or fixed pickups:
- Monthly subscription (Small Shop or higher)
- 5-10 parcels minimum
- Minimum 25-30 shipped parcels per week in total
- Pickups can only be requested Monday through Friday, there are no pickups on weekends or holidays.
- If you don't have parcels to be picked up, please contact the local office to notify them. If not a surcharge may be applied.
- During normal season pickups must be requested 2 working days in advance, and 4 working days in advance during high season (November, December and January).
Important: Please note that you cannot book pickup at different addresses with BRT, just the one address registered on your BRT contract.
You don't meet the conditions? Please contact us at support@sendcloud.com. Make sure before you ship with BRT make sure to read their Shipping Conditions and surcharges.
Terms & Conditions
Please keep in mind that in case of not complying with the aforementioned conditions, the carrier may apply a surcharge, which will be reflected in your upcoming invoices.
If you schedule a pickup directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, both failed pickup and parcels being lost/damaged or delayed.