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Pickup conditions in Italy

Raquel
  • Updated

Purpose: This is a guide on how to schedule your packages to be picked up by your chosen carrier. You can schedule your packages to be picked up once or on fixed days. Each carrier has its own conditions and guidelines regarding pickups. 

Note: Available times can vary and are subject to the availability of the local office. During high season, holiday season, and causes of force majeure pickup times may be affected. 
Important: Remember to always create your pickup report and have the carrier sign it and stamp it. This document is mandatory to file a claim. This applies to all the carriers mentioned below.

 

Poste Delivery Business

Please keep in mind that collections (both incidental and recurring) are subject to carrier's availability.

Incidental pickups

You can schedule an incidental (one-time) pickup with Poste Delivery Business directly from your Sendcloud account. 

  • Please note that it is not possible to schedule same day pickups. The collection must be requested 1 workday before (low season) and 3 working days before (high season).
  • Pickups will take place between 08.00 and 18.00 during standard delivery hours.
  • You can indicate a preferred time frame (morning or afternoon) when scheduling a pickup via Sendcloud.

Recurring pickups

You can schedule a recurring pickup with this carrier if you have a Lite, Growth or Business Sendcloud subscription. Read our article How can I request a parcel pickup? for the instructions. Please note that activation may take 3-4 days.

  • Minimum of 1 parcel per pickup. If you don't have any parcels to be picked up, please contact the local office to notify them. Failed pickups due to parcels not being prepared on time or lack of parcels may result in a surcharge.
  • Pickups are only available Monday through Friday. There are no collections on weekends or holidays.

Pickup returns

Pickup returns are also possible with Poste Delivery Business when your customers want to organize a return. The pickup is booked automatically when announcing the label (no need to schedule it manually online or by phone). Read more about pickup returns in this article.

International pickups

A surcharge will be applied to international pickups. See more information about that here. 

BRT

Recurring pickups

BRT enables recurring pickup service upon contract activation for users that are shipping with our pre-negotiated rates, which is only possible from the Lite subscription onwards . Please find here the information regarding how to activate your BRT contract shipping with Sendcloud rates.

  • Minimum of 10 parcels per pickup.
  • If you do not have parcels to be picked up, contact the local office to notify them. Failure to do so may result in a surcharge.
  • Pickups take place from Monday through Friday. There are no pickups on weekends or holidays.
  • Times are variable depending on the depot and therefore cannot be guaranteed.

How to request a recurring pickup

To request a recurring pickup, please create a ticket from the support menu in your Sendcloud account to ask our Customer Support team to activate BRT for you. Please include the information that is listed on Step 2 of this article in your request.

Note: It is not possible to book a pickup at different addresses with BRT, just the one address registered on your BRT contract.

InPost Italy

Recurring pickups

You can schedule a recurring or fixed pickup with InPost Italy if you have at least 10 parcels per pickup. If a pickup did not take place, InPost will automatically come by the following workday.

  • Collections will only take place Monday-Friday
  • Two pickup time slots available (from 9:00 to 17:00): morning or afternoon
Important: It is mandatory to print 2 copies of the pickup report: hand a copy to the driver who picks up your package and ask him to sign another copy for you.

 

To arrange a recurring pickup, please contact us by creating a support request from your Sendcloud account.

Click here to see the information that you need to fill in and send us to request a recurring pickup with InPost
  • Company/Name:
  • Pickup address (complete):
  • Contact person:
  • Telephone number:
  • Email address:
  • Approximate number of parcels to be collected (minimum 10 parcels):
  • Weekly frequency (indicate days):
  • Preferred time slot:
  • Type (envelope/package/etc.):
  • Approximate weight of parcels:
  • Approximate size of parcels:

 

Note: Not all postal codes can schedule pickups with this carrier. When you request a recurring pickup, Sendcloud will check with InPost if your postcode is supported.

Please keep in mind that in case of not complying with the aforementioned conditions, the carrier may apply a surcharge which will be reflected in your upcoming invoices. 

If you schedule a pickup directly with the driver or local office, Sendcloud is not responsible for any incidents incurred, both failed pickup and parcels being lost/damaged or delayed.