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Pickup conditions in Spain

Mariana
  • Updated

Purpose: In this article we explain how to organize fixed or incidental pickups, as well as the conditions and requirements.

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*Free plan users can schedule incidental pickups with Correos Express, since sending a package with Correos Express requires scheduling a pickup.

Important: Remember to always create your pickup report, have the carrier sign it, and stamp it. This document is mandatory to file a claim.
Note: Available times can vary and are subjected to the availability of the local office. During high season, holiday season and causes of force majeure pickup times may vary.

Correos

For the carrier to pick up your parcels you must schedule a pickup after creating your labels. Pickups with Correos can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards).

Incidental pickups

To schedule a one-time pickup, you can schedule an incidental pickup from the Sendcloud panel. To learn how to do it, read our article How can I request a parcel pickup.  Pickups with Correos can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards).

Conditions:

  • Minimum: 10 parcels per pickup
  • Must be requested 1 workday before (low season) and 3 working days in advance (high season)
  • Two different shifts: morning (10:00-14:00) or afternoon (15:00-19:00)
  • For special pallet pickups, please contact our support team
  • Costs: Free

Recurring pickups

To schedule a recurring pickup, send an email to support@sendcloud.com with the following information. 

Required information to activate recurring pickups with Correos
  •  
  • Carrier: Correos
  • Company name
  • Contact person
  • Address, house number, flat number
  • Postal code and city
  • Phone (Spanish)
  • E-mail address
  • Amount of packages
  • Pickup days (Monday-Friday)
  • Start date
  • Time frame (morning or afternoon)

If you don't meet the conditions to request a pickup, you can drop your parcels at a Correos service point.

Correos Express

Important: Correos Express does not copy the Address 2 line field, all Address information needs to be on Address line 1 (300 characters max.) in your Pickup Address.

Incidental pickups

For the carrier to pick up your parcels you must schedule a pickup after creating your labels.  If you have a Lite, Growth or Premium subscription and you wish to schedule a one-time pickup, you can schedule an incidental pickup from your Sendcloud panel. To learn how to do it, read our article How can I request a parcel pickup? Click here. If you have the Free plan, contact our support team at support@sendcloud.com to request it.

Conditions:

  • Minimum: 1 parcel per pickup
  • Two different shifts: morning (10:00-14:00) or afternoon (15:00-19:00)
  • For special pallet pickups, please contact our support team
  • Same day incidental pickups can only be scheduled for the afternoon shift and they must be requested before 12:00
  • Incidental pickups for the morning shift must be scheduled the previous working day before 16:00
  • Costs for Free plan users: 2,00€ per pickup (01-05) parcels + 0,40€ per additional parcel
  • Costs for users with a paid subscription: Free

Recurring pickups

Conditions

  • 1 parcels minimum - 99 parcels maximum per pickup
  • Minimum 3 pickups a week
  • Pickups from Monday-Friday
  • If you don't have parcels to be picked up, please contact the local office to notify them. If not a surcharge may be applied.
  • During low season, pickups must be requested 2 working days in advance; 4 working days in advance during high season.

To schedule a recurring pickup, send an email to support@sendcloud.com with the following information. 

Required information to activate recurring pickups with Correos Express
  •  
  • Carrier: Correos Express
  • Company name
  • Contact person
  • Address, house number, flat number
  • Postal code and city
  • Phone (Spanish)
  • E-mail address
  • Amount of packages
  • Total weight (kg)
  • Size of packages (envelope, small, medium, large)
  • Pickup days (Monday-Friday)
  • Start date (at least two days after the request)
  • Time frame (morning or afternoon)

For both incidental and recurring pickups, a surcharge of 2.50 € will be applied if the pickup could not take place due to one of the following reasons:

    • No parcels to be picked up
    • Parcels are not ready to be picked up when the driver arrives at the pickup address
    • The address provided is wrong or incomplete
    • The contact person is absent and the driver can not reach them.

SEUR

Pickups are not available for users with the Free plan. If you have the Free plan, you can use a shipping method that includes drop off (like Shop2Shop and Shop2Home).

Incidental pickups

Lite, Growth and Premium users can request incidental pickups directly from the Sendcloud panel. Read our article How can I request a parcel pickup? for the instructions. 

Please remember to complete the reference field when requesting the pickup. Otherwise, the pickup request will fail. This is obligatory for SEUR.

Recurring pickups

Lite, Growth and Premium users can request recurring or fixed pickups by providing our support team with the following information.

Required information to activate recurring pickups with SEUR
  •  
  • Carrier: Seur
  • Company name
  • Contact person
  • Address, house number, flat number
  • Postal code and city
  • Phone (Spanish)
  • E-mail address
  • Amount of packages
  • Total weight
  • Size of packages (envelope, small, medium, large)
  • Pickup days (Monday-Friday)
  • Time frame: mornings (9:00-13:00) or afternoons (15:00-19:00). This depends on the remoteness of your pickup address.
  • Seur Frío: To ship fresh goods with SEUR Frío, you must have activated "SEUR Frío" in advance in your Sendcloud panel. Read Step 3 of our article How to activate SEUR and ship with Sendcloud rates to learn how to do it.
Note: A minimum of five parcels is required per pickup (incidental and recurring). Make sure you cancel the pickup on time when you are expecting that you will not have any packages or less than 5. Otherwise, a surcharge may apply. Read more information here: SEUR surcharges.

UPS

For the carrier to pick up your parcels you must schedule a pickup after creating your labels. Pickups with UPS can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards). If you ship with Sendcloud rates, you can only schedule incidental pickups. Recurring pickups with UPS are only available if you have your own contract with the carrier.

Incidental pickups

To schedule a one-time pickup, you can schedule an incidental pickup from the Sendcloud panel. To learn how to do it, read our article How can I request a parcel pickup. 

Conditions:

  • Same day*: 1.35€ per pickup
  • Next work day*: 0.73€ per pickup
  • Surcharge for residential pickup (applies for both home pickups and companies that operate from a home address): 1.05€ per pickup. Learn about other surcharges with UPS here.
  • Minimum: 1 parcel per pickup
  • Pallets are not accepted. 
Note: Same day pickups are available for UPS Express Saver and UPS Express. Next business day pickups are available for all UPS shipping methods we offer on Sendcloud.

You can check the status of your pickup here.

If you don't meet the conditions to request a pickup, you can drop your parcels at a UPS drop-off point.

CTT Express

Important: CTT Express does not copy the Address 2 line field, all Address information needs to be on Address line 1 (300 characters max.) in your Pickup Address. Pick&Return methods are also subject to the incidental pickup fee and will be invoiced afterward.

For the carrier to pick up your parcels you must schedule a pickup after creating your labels. Pickups with CTT Express can only be scheduled if you have a paid Sendcloud subscription (from Lite onwards).

Incidental pickups

To schedule a one-time pickup, you can schedule an incidental pickup from the Sendcloud panel. To learn how to do it, read our article How can I request a parcel pickup. 

Conditions:

  • Minimum 1 parcel per pickup

  • Two different shifts: morning (10:00-14:00) or afternoon (15:00-19:00)

  • Same day incidental pickups can only be scheduled for the afternoon shift and they must be requested before 12:00
  • Incidental pickups for the morning shift must be scheduled the previous working day before 16:00
  • Pickups of pallets are not supported

  • Fee: 0.50€ per parcel with a minimum of 2.00€ charge per pickup up to 10kg + 0.08€ per additional kg. Note: Pick&Return methods will also receive this service fee.

  • Pickup cancellation: Cancellation via the Sendcloud panel is not supported once the pickup has been assigned to the local carrier office. Contact our Sendcloud support team to request cancellation.

Recurring pickups

Conditions:

  • 1 parcel minimum per pickup- 99 parcels maximum per pickup

  • Minimum: 1000 shipments per month

  • Pickups from Monday-Friday

  • If you don't have parcels to be picked up, please contact the local office to notify them. If not a surcharge may be applied.

  • During low season, pickups must be requested 2 working days in advance; 4 working days in advance during high season.

To schedule a recurring pickup, send an email to support@sendcloud.com with the following information. 

Required information to activate recurring pickups with CTT Express
  •  
  • Carrier: CTT Express
  • Company name
  • Contact person
  • Address, house number, flat number
  • Postal code and city
  • Phone (Spanish)
  • E-mail address
  • Amount of packages
  • Total weight
  • Size of packages (envelope, small, medium, large)
  • Pickup days (Monday-Friday)
  • Start date (at least two days after the request)
  • Time frame: morning or afternoon

For both incidental and recurring pickups, a surcharge of 1.18€ will be applied if the pickup could not take place due to one of the following reasons:

    • No parcels to be picked up
    • Parcels are not ready to be picked up when the driver arrives at the pickup address
    • The address provided is wrong or incomplete
    • The contact person is absent and the driver can not reach them.

If you schedule a pickup directly with the driver or local office, Sendcloud is NOT responsible for any incidents incurred, including failed pickup and lost, damaged or delayed shipments.

When you schedule a pickup with a carrier, you automatically agree to their terms and conditions.