Objective: In this article we explain the surcharges that Correos applies when your shipments do not comply with its general conditions.
The carrier may modify the shipping prices and/or surcharges mentioned below, so these prices may be subject to change. Although we aim to inform you as best as possible, no rights can be derived from the information provided below.
To avoid surcharges, please read our guide here.
Fuel surcharge
The fuel surcharge is subject to the price of oil at the time. For more information, click here.
Weight
If you choose a shipping method and mark that the order weighs a certain amount, but when it is scanned by Correos, the weight is higher, this will generate a surcharge of the difference in rate to the corresponding weight. Please take into account the volumetric weight. If the volumetric weight is higher than the real weight, Correos will invoice this value.
How to calculate the volumetric weight?
Correos uses the following formula: length x height x width (in cm) divided by 6,000.
You can also calculate the volumetric weight using our volumetric weight calculator.
Wrong shipping zone
If the parcel is declared as zone 1 (within the same province) but is actually shipped from a different zone (2 or 3) a surcharge will be applied accordingly.
Example: The label shows a sender address of Madrid and a destination address of Madrid, but you drop the package in Barcelona, a surcharge will be applied for declaring zone 1 while it is actually sent from zone 3.
Returned to the sender
When a package has a wrong or incomplete address, the recipient is absent or the recipient has not picked up his package during the 14-day period at the Post Office or at CityPaq, the package is returned to the sender, which will incur a surcharge.
Size
For exceeding the maximum dimensions of Paq. Standard and Paq. Premium:
Maximum dimensions
|
LEVELS |
||
| Standard maximum | Extra maximum (surcharge) | |
| No side may exceed | 120 cm | 170 cm |
| The total of the sum of the height + length + width may not exceed | 210 cm | 270 cm |
Size surcharge calculation
| Description | Surcharge |
| Within the standard maximum | 0 % |
| One side exceeds 120 cm | 35 % |
| Length + Width + Height exceeds 210 cm. | 35 % |
| If the above two conditions are exceeded | 70% |
Postal code
Correos will charge a new shipment for a change of address that modifies the postal code.