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Correos surcharges

Raquel
  • Updated

Objective: In this article we explain the surcharges that Correos applies when your shipments do not comply with its general conditions.

The carrier may modify the shipping prices and/or surcharges mentioned below, so these prices may be subject to change. Although we aim to inform you as best as possible, no rights can be derived from the information provided below.

To avoid surcharges, please read our guide here.

The fuel surcharge is subject to the price of oil at the time. For more information, click here. 

💬 Fuel & other surcharges

Fuel surcharge
The fuel surcharge is subject to the price of oil at the time. For more information, click here.

📐 Dimension & size surcharges

Size

For exceeding the maximum dimensions of Paq. Standard and Paq. Premium:

Maximum dimensions

  LEVELS
 
  Standard maximum Extra maximum (surcharge)
No side may exceed 120 cm 170 cm
The total of the sum of the height + length + width may not exceed 210 cm 270 cm

Size surcharge calculation

Description Surcharge
Within the standard maximum 0 %
One side exceeds 120 cm 35 %
Length + Width + Height exceeds 210 cm. 35 %
If the above two conditions are exceeded 70%

 

📦 Packaging & weight surcharges

Weight

If you choose a shipping method and mark that the order weighs a certain amount, but when it is scanned by Correos, the weight is higher, this will generate a surcharge of the difference in rate to the corresponding weight. Please take into account the volumetric weight. If the volumetric weight is higher than the real weight, Correos will invoice this value.

How to calculate the volumetric weight?

Correos uses the following formula: length x height x width (in cm) divided by 6,000.

You can also calculate the volumetric weight using our volumetric weight calculator.

📮 Address & delivery surcharges

Postal code
Correos will charge a new shipment for a change of address that modifies the postal code.
Returned to the sender
When a package has a wrong or incomplete address, the recipient is absent or the recipient has not picked up his package during the 14-day period at the Post Office or at CityPaq, the package is returned to the sender, which will incur a surcharge.

📍 Shipping zone surcharges

Wrong shipping zone

If the parcel is declared as zone 1 (within the same province) but is actually shipped from a different zone (2 or 3) a surcharge will be applied accordingly.

Example: The label shows a sender address of Madrid and a destination address of Madrid, but you drop the package in Barcelona, a surcharge will be applied for declaring zone 1 while it is actually sent from zone 3.

Zones

There are seven zones:

  1. Provincial: Shipments within the same province
  2. Regional: Shipments to a neighboring province
  3. Peninsular: Shipments to other regions within Mainland Spain and Andorra, excluding neighboring provinces.
  4. Balearic Islands, Ceuta and Melilla: Shipments from Mainland Spain to the Balearic Islands, Ceuta and Melilla
  5. Canary Islands: Shipments from Mainland Spain to the Canary Island
  6. Canary Islands (interisland): Shipments from one of the Canary Islands to another
  7. Portugal: Shipments from Spain to Mainland Portugal.

 

Where can I see these surcharges on my invoice?

Surcharges are applied by the carrier after the shipment has been processed and may not be visible when you create the label.

You can find these charges in your Sendcloud account via Account > Billing, where you can download your invoice in PDF or CSV format:

  • PDF invoice: Shows a summary of your total costs, including surcharges.
  • CSV invoice: Shows a detailed breakdown per shipment, including the tracking number, shipping cost, and any applied surcharges.

💡 Tip: Use the tracking number in the CSV to identify which shipment a surcharge applies to.

For a full explanation of how shipping costs and surcharges are invoiced and how to read them, see Shipment invoicing.

General Transport Conditions