Purpose: In this article, we explain the surcharges for Poste Delivery Business.
After 2 delivery attempts + 10 days of storage (included in the price) the shipment is returned to sender. The fee for this is equal to the shipping costs.
Storage Procedure Dossier Opening - €5.20 per shipment
If the recipient can't be identified (e.g. the address is incorrect and therefore the name of the receiver doesn't match with the person at the delivery address), Poste Delivery Business will store the parcel for 3 days. A fee of €5.20 is taken into for the storage of the parcel. If the new address isn't reported within 3 days, the parcel will be returned to sender.
Redelivery fees - €3.70 per shipment
Additional to the Storage Procedure Dossier Opening surcharge, a fee of €3.70 is taken into account if a new address is reported. These are the costs for forwarding the shipment to a new address.
Shipment Return to Sender/Abandonment
The customer may indicate to return the shipment to sender or abandon it at its own responsibility (Recipient absent). When this happens a fee in the amount of the shipping costs will be charged.
Proactive release - €1.70 per shipment
In the event of an impossible delivery due to a missing or incorrect address, Poste Delivery Business will try, with no guarantee of success, to find the correct address and deliver the shipment to the recipient. For this service, a surcharge of €1.70 is charged.
Irregular Size/Shape - €15.20 per shipment
For each shipment with a package of an irregular size/shape (cylinders, pyramids, items not packaged in boxes suitable for shipping, etc.) a fee of €15.20 is charged.
Non stackable Items - €15.20 per shipment
For each shipment with a package and/or pallet that has characteristics that prevent it from being stacked.
This surcharge will be taken into account when a shipment exceeds one of the following weight/size limits:
Weight: > 70 kg per package or > 500 kg per pallet;
Packages: 450 cm as the sum of the three dimensions (L+W+H), of which two dimensions may not exceed 280 cm and 170 cm
Pallets: base 120 x 100 cm, height (including support) 170 cm;
The oversize surcharge will be added to the total shipment price for each package exceeding the limits, according to the table below
|Category 1||Category 2||Category 3|
|Weight (in kg)||71-100||101-200||201-300|
|Dimensions Sum (cm)||451-550||551-650||651-750|
|Individual dimension (cm)||281-380||381-480||481-580|
It's possible to request a POD (proof of delivery) for your shipment. However, Poste Delivery Business does charge a fee of €2.00 for this request in the case of domestic shipments.
In the case of international shipments, DigiPOD is available for free for 3 months from the date of delivery of the shipment.
Remote areas - price varies per region
Shipments to the Balearic Islands, Ceuta, Melilla, Azores and Madeira will receive a remote area surcharge. The prices vary depending on the weight of the parcel and its destination. Click here to see a table with the different prices.
Collection surcharges - Import - price varies per zone
This surcharge is applied to an import shipment when a pickup is requested at an address that is located abroad (outside Italy). This is only applied for pickups from companies, Business customers. The prices per zone* are:
- Zone 1: €15,60
- Zone 2: €24,40
- Zone 3: €15.60
- Zone 5: €11,10
*Scroll to the end of this article to download a document with the different zones.
If the sum of the parcel's length + girth [(width + height) x 2] exceeds 225 cm and/or the longest side measures more than 150 cm, a surcharge of €10.20 will be applied to the total price of the shipment for each oversize parcel.
The max weight cannot exceed 30 kg per parcel.
Please carefully read the shipping conditions to avoid the above surcharges. Make sure that you stay well within the permitted dimensions and ensure that the packaging meets the correct criteria.