DPD surcharges (Belgium)

This surcharge applies if your parcel exceeds DPD’s weight or size limits. Oversized or heavy parcels are removed from the automated sorting system and manually handled, which triggers the fee.

For international shipments, check volumetric weight too: if L x W x H / 5000 exceeds 31.5kg, this surcharge also applies.

DPD Home limits:

• Length > 175cm
• Weight > 31.5kg
• Belt circumference > 300cm

DPD Pick-up point limits:

• Length > 100cm
• Weight > 20kg
• Belt circumference > 250cm

How to avoid this surcharge:
Stay well within DPD’s size and weight limits. Parcels are measured automatically, and even small overages can trigger a surcharge. Allow extra space to avoid rounding differences in weight or dimensions.

This surcharge applies to parcels that exceed the 3 kg weight limit or the maximum dimensions for a small parcel (Klein pakket/KP), which are 50 cm in length and 111 cm in circumference (L + 2W + 2H).

A non-standard package allowance can be applied for parcels which fall under any of the below criteria. 

Your package:

- Has a length or diagonal measurement > 130cm and ≤ 175cm (maximum length); 

- Has unstable, irregular shapes (sphere, cylinder, roll)

- Has a poorly legible label or missing shipping label. 

*This list is not exhaustive - check the DPD shipping conditions. 

A non-conveyable surcharge may apply to parcels that meet size limits but require manual handling due to shape or packaging.

A surcharge may apply to parcels weighing over 20kg and up to 31.5kg, as they require additional handling and adjustments in the sorting and transport process.

A parcel label is essential for sorting and delivery. If the barcode is unreadable, a new label will be added.

A surcharge applies if a label must be printed or reprinted due to issues like an illegible or incorrect barcode.

If a parcel is insufficiently packed or severely damaged, it will be repacked. A surcharge applies for the materials and manual handling involved.

If a parcel is refused by the recipient and returned, a surcharge will apply in addition to your regular shipping costs.

Avoid this by verifying the recipient’s address and enabling tracking notifications to keep them informed.

Cost:
Shipping cost +
National: €5.70
International: €11.20

If you use a DPD pick-up, you can request Europallet returns (minimum 30 pallets).
For details, contact our support team.

DPD Belgium will invoice separate pickup costs in case you are shipping more than 2 pallets or more than 600 kg per pickup. The costs vary per location, the number of pallets or the weight that needs to be picked up. The exact costs can be retrieved via Sendcloud support.

Additionally, pickup costs may apply for requests requiring specific conditions, such as dedicated or specialized trucks. The surcharge may vary depending on the case, region, number of pallets or parcels, the customer, and the type of vehicle required (such as a trailer, truck, or small truck).

DPD applies a surcharge for deliveries to remote or hard-to-reach areas, such as islands or ski regions, due to longer transit times.

You can check the full list of affected postal codes here.

Price varies per area

If export documents are missing, incomplete, or incorrect, a surcharge applies due to the extra manual processing and storage required.

A fee is applied for collection requests from non-EU countries, covering additional handling and administrative costs.

Charges for customs formalities in the event of delivery of parcels outside the EU. 

Charges for customs formalities in the recovery (collection) of parcels outside the European Union.

Single parcel charges for customs formalities in the event of delivery of parcels in the United Kingdom.

This surcharge is applied for the carriage of parcels with a limited quantity of hazardous substances.

A surcharge applies if mandatory recipient information such as phone number or email is missing, delayed or incorrect, especially if it prevents geolocation of the address.

A surcharge applies to shipments with limited quantities of regulated substances to meet safety requirements.