Printing shipping labels with DHL DE

Purpose: The way of printing shipping labels with DHL DE will change. In this article, we explain the new process for printing your DHL DE labels through Sendcloud. 

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→ DHL DE contract activation

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DHL DE labels must be batch-created separately from labels from other shipping carriers. This is because DHL DE has a specific format for their shipping labels which must be automatically applied to each order. It's therefore not possible to print a batch of shipping labels that contain DHL DE labels alongside other carriers. Please apply the workflow below when printing your labels.

How to print shipping labels with DHL DE

1. Login to your Sendcloud account
2. Go to Shipping > Orders > incoming order overview, select the orders you want to print that have a DHL DE shipping method by ticking the box next to the status "Ready to process"
3. Click Create labels 
4. Your shipping labels can be downloaded in PDF format or will be automatically printed on your standard printer or label printer if you have applied the steps in this article.

Error message when trying to print multi-carrier shipping labels 

If you select multiple orders that contain shipping methods that are not DHL DE shipping methods, you will see the following error message:

"It's not possible to print DHL DE labels alongside labels from other carriers."

It's therefore not possible to print a batch of shipping labels that contain DHL DE labels alongside other carriers. This only applies to shipping labels from carrier DHL DE - you can batch-create other types of labels simultaneously in the usual way (e.g., PostNL + DPD). 

Printing preferences for DHL DE shipping labels 

For every other carrier, you can apply your own printing preferences to how you want your labels to appear by going to Shipping > Printing options and selecting from the various options for label formatting.

For DHL DE this is not the case - you will not be able to adjust printing preferences for this carrier and any associated shipping methods. For these labels, Sendcloud will override your specified print settings and automatically format labels based on the format indicated in your carrier contract settings. 

1. You can find these settings by going to Shipping > Carriers > My contracts > DHL DE. At the bottom of the page, you will see a drop-down menu named Label format.
2. Select your preferred label format from the dropdown menu.
3. Click the Save button when done. 

Print formats for DHL DE shipping labels 

In order to change your printer settings in your Geschäftskundenportal, you go to Parcel & Goods > Settings > General settings > Set-up of printer.

These are the formats that are provided by DHL DE