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FedEx shipping conditions

Louise Thomasson
  • Updated

 

fedex.jpgPurpose: view the shipping conditions of international delivery provider FedEx. 

 

Related articles:

→ FedEx contract activation

To start shipping you must first have a FedEx carrier contract and connect it to your Sendcloud account. You can find information about obtaining a contract with FedEx here. 

Please note that FedEx does not support special characters, only ASCII (UTF-8 Basic Latin) characters are allowed. If you enter special characters for your label, they will not be printed on the label.

FedEx Priority Overnight®

An express service for all your domestic shipments, up to 68 kg per parcel.

Please note that paperless trade is not available for this shipping method, therefore labels and customs documentation will not be sent electronically. You must attach the air waybills that are printed alongside your shipping label (2 x copies) to the outside of the parcel in a clear documents wallet before handing the shipment over to the carrier. 

 

Shipping method features:

  • For shipments from IT, ES, NL, BE, DE, FR, AT, GB
  • For domestic (national) shipments only  
    • See "shipping locations" for more information 
  • Parcels are delivered on the next day before noon or before end of the business day
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected 
  • Recipients receive status updates via tracking email or SMS message 

*Service availability and transit times depend on selected origin and destination postal codes

Additional shipping method functionalities:

  • Age check
  • Signature required
  • Home address only 

Characteristics of the parcel: 

  • Maximum weight: 68 kg
  • Maximum length: 274 cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
▼ Shipping locations by country code: 

IT, ES, NL, BE, DE, FR, AT (domestic/national only, e.g. NL > Nl, BE > BE, etc.) 

 

FedEx Europe First®

A premium service for international shipments which delivers your parcel at your customer's door the very next morning before 10am. 

Shipping method features:

  • For shipments from NL, BE, DE, ES, FR, IT, GB, AT 
  • Parcels are delivered the next morning
  • Delivery time window is between 9-10am in most major European cities* 
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected 
  • Recipients receive status updates via tracking email or SMS message 

*Service availability and transit times depend on selected origin and destination zip codes

Additional shipping method functionalities:

  • Age check
  • Signature required
  • Home address only 
  • Incoterm DDP or DAP*

*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to. 

Characteristics of the parcel: 

  • Maximum weight: 68kg
  • Maximum length: 274cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
▼Shipping locations by country code: 

AT,BE,CZ,DK,FI,FR,GB, GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,GB,CH,NO
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.) 

 

FedEx International Economy®

A budget friendly international shipping method that delivers your parcel within 2-3 days. 

Shipping method features:

  • For shipments from NL, BE, DE, ES, FR, IT, GB, AT
  • Both import and export shipments are delivered within 2-3 days
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected 
  • Recipients receive status updates via tracking email or SMS message 

Additional shipping method functionalities:

  • Age check
  • Signature required
  • Home address only 
  • Incoterm DDP or DAP*

*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to. 

Characteristics of the parcel: 

  • Maximum weight: 68kg
  • Maximum length: 274cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Additional Screening and Prohibited Items for International Shipments

All parcels from Europe to the USA, Canada, Latin America, and Australia (except shipments under 453 grams) will undergo additional screening by FedEx before entering the network. Shipments in original packaging, such as perfume boxes, wine crates, or electronics, are exempt from visual inspection.

Shipments containing prohibited items, such as Liquids, Aerosols, Gels (LAGs), or electrical/electronic devices (e.g., hairdryers or phones) in the same package will be rejected and returned to the sender. These items must be shipped separately. Additionally, shipments where the contents do not match the item declaration on the Air Waybill (AWB) will also be rejected and returned.

▼Shipping locations by country code: 

Standard: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC

Incoterm DAP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RU,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VE,VN,VG,VI,WF,ZM,ZW

Incoterm DDP: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BG,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,MC,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RU,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VE,VN,VG,VI,WF,ZM,ZW
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.) 

 

FedEx International Priority®

Choose this express service to have your documents and boxes delivered next day, door-to-door across Europe. 

Shipping method features:

  • For shipments from NL, BE, DE, ES, FR, IT, GB, AT
  • Both import and export shipments are delivered the next day 
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected 
  • Recipients receive status updates via tracking email or SMS message 

Additional shipping method functionalities:

  • Age check
  • Signature required
  • Home address only 
  • Incoterm DDP or DAP*

*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to. 

Characteristics of the parcel: 

  • Maximum weight: 68 kg
  • Maximum length: 274 cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Additional Screening and Prohibited Items for International Shipments

All parcels from Europe to the USA, Canada, Latin America, and Australia (except shipments under 453 grams) will undergo additional screening by FedEx before entering the network. Shipments in original packaging, such as perfume boxes, wine crates, or electronics, are exempt from visual inspection.

Shipments containing prohibited items, such as Liquids, Aerosols, Gels (LAGs), or electrical/electronic devices (e.g., hairdryers or phones) in the same package will be rejected and returned to the sender. These items must be shipped separately. Additionally, shipments where the contents do not match the item declaration on the Air Waybill (AWB) will also be rejected and returned.

▼Shipping locations by country code: 

Standard: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC

Incoterm DAP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RU,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VN,VG,VI,WF,ZM,ZW

Incoterm DDP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BY,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RU,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VN,VG,VI,WF,ZM,ZW
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.) 

 

FedEx Standard® (UK only) 

For reliable domestic delivery of parcels to and from the UK. 

Please check our "Pickup conditions in the UK" article for more information about pickups.

Additional shipping method functionalities:

  • Next Day
    • Next Day by 9am
    • Next Day by 10am
    • Next Day by 12 noon 
  • Next Day Saturday
    • Next day Saturday by 9am
    • Next Day Saturday by 10am
    • Next Day Saturday by 12 noon 

Shipping method features:

  • Choose from FedEx Standard Economy or Standard Next Day
  • FedEx Standard Economy shipments are delivered within 24 hours
  • Saturday delivery available
  • Available for both B2C and B2B shipments 
  • A total of 2 delivery attempts will be made before the parcel is returned to sender 
  • Recipients receive status updates via tracking email or SMS message 
  • Signature on receipt not available

Characteristics of the parcel: 

  • Maximum weight: 50 kg
  • Maximum length: 300 cm 
  • Maximum width: 150
  • Maximum height: 120 
▼Shipping locations by country code: 

GB

FedEx Global Returns®

Create cost-effective  international return labels and customs documents for hassle-free returns for your customers. 

Shipping method features:

  • For shipments to NL, BE, DE, ES, FR, IT, GB, AT
  • Signature on delivery not available
  • 2 delivery attempts will be made 

Characteristics of the parcel: 

  • Maximum weight: 68 kg
  • Maximum length: 274 cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
▼Shipping locations by country code: 

To country: NL, BE, DE, FR, GB, IT, ES, AT

From country: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC

 

FedEx International Connect Plus®

A reliable delivery solution for e-commerce businesses which allows retailers to ship internationally. 

Shipping method features:

  • For shipments from NL, BE, DE, ES, FR, IT, GB, AT
  • For shipments from GB with incoterm DDP
  • Deliver to over 220 countries and territories
  • Utilises a global network of local delivery providers
  • Fully trackable via a single shipping label across multiple tracking systems
  • For FedEx drop-off, a parcel can weigh up to 15 kg.
  • Available for B2C parcels only 
  • 1 delivery attempt
  • Signature required

Characteristics of the parcel: 

  • Max weight: 32 kg 
  • Maximum length: 274 cm 
  • Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Additional Screening and Prohibited Items for International Shipments

All parcels from Europe to the USA, Canada, Latin America, and Australia (except shipments under 453 grams) will undergo additional screening by FedEx before entering the network. Shipments in original packaging, such as perfume boxes, wine crates, or electronics, are exempt from visual inspection.

Shipments containing prohibited items, such as Liquids, Aerosols, Gels (LAGs), or electrical/electronic devices (e.g., hairdryers or phones) in the same package will be rejected and returned to the sender. These items must be shipped separately. Additionally, shipments where the contents do not match the item declaration on the Air Waybill (AWB) will also be rejected and returned.

▼Shipping locations by country code: 

Standard: FR,DE,NL,IT,BE,ES,PL,SE,AT,LU

Incoterm DDP: GB,RU,AU,CN,HK,JP,MY,SG,KR,TW,US

For GB shipments with incoterm DDP: GB,RU,AU,CN,HK,JP,MY,SG,KR,TW,US,FR,DE,NL,IT,BE,ES,PL,SE,AT,LU
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.) 

Pick-up

You can schedule incidental pick-ups with FedEx through your Sendcloud panel. For more information on requesting an incidental pick-up, read our How can I request a parcel pickup? article.

Fixed pick-ups with FedEx with Sendcloud are free of charge and available if you ship >10 parcels per pickup. To arrange fixed pickups, contact our Support team, providing them with the information below. 

Needed information to arrange fixed pickups 
  • Name of the merchant
  • VAT number
  • Contact person
  • Phone number
  • E-mail
  • Pickup address
  • ZIP/City
  • Pickup frequency (choose from 5 times a week, 4 times a week, 3 times a week, 2 times a week, 1 time a week)
  • Days of the week (choose from Monday to Friday)
  • Preferred pickup time
  • Approximate weight of parcels in kg
  • Size of parcels (choose from envelope/small/medium/large)
  • Average number of parcels per pickup
  • Any additional information needed for the carrier
Note: Surcharges may apply upon several pickups with no shipments. Besides that, FedEx will no longer arrive for a pickup at your address. 
FedEx Pickup Requirements

For international shipments collected from unknown businesses or residential addresses, FedEx now requires an ID check to ensure the authenticity of the shipment. This policy mandates the following:

ID Verification:

Couriers must request a valid photo ID from the person handing over the shipment, regardless of its contents. The identification should match the individual presenting the shipment. If the person declines to provide valid identification, the shipment should be refused.

Shipping Document Review:

Couriers should carefully inspect the shipping documents, focusing on the content description. Shipments will be rejected and returned to the sender under the following conditions:

  • Prohibited Items: Shipments containing Liquids, Aerosols, and Gels (LAGs) packed alongside electrical or electronic devices (e.g., hairdryers, mobile phones, or devices with batteries) will be rejected. These items must be shipped separately.
  • Content Mismatch: If the contents do not match the item declaration on the Air Waybill (AWB), the shipment will also be rejected and returned.

 

FedEx Electronic Trade Documents for paperless commercial invoice:

For the below countries, we support electronic trade documents for generating commercial invoices:

  • AE,AF,AO,AT,AU,BB,BD,BE,BG,BH,BN,CA,CH,CI,CN,CY,CZ,DE,DK,EE,ES,FI,FM,FR,GB,GU,HK,HR,HU,ID,IE,IL,IN,IS,IT,JM,JP,KR,LI,LK,LT,LU,LV,MC,MH,MO,MP,MU,MX,MY,NL,NZ,PH,PK,PL,PR,PS,PT,PW,SA,SE,SG,SI,SK,SM,TG,TH,TN,TR,TW,US,VA,VN

For the below countries electronic trade documents is not supported (you'll need to print add the invoice to the package):

  • AD,AG,AI,AM,AR,AS,AZ,BF,BI,BJ,BT,BW,BY,BZ,CD,CG,CK,CL,CM,CO,CR,CV,DJ,DM,DO,EG,ER,ET,FJ,FO,GA,GE,GF,GH,GI,GL,GM,GN,GQ,GR,GT,GY,HN,HT,IQ,JO,KE,KG,KH,KN,KW,KZ,LA,LB,LR,LS,MA,MD,MG,MK,ML,MN,MQ,MR,MS,MV,MW,MZ,NA,NE,NG,NI,NO,OM,PA,PF,PG,QA,RO,RS,RU,RW,SC,SN,SR,SY,TC,TD,TO,TT,TZ,UG,UY,UZ,VC,VG,VI,VU,WF,WS,YE,ZA,ZM

FAQs

What are the currencies supported by FedEx ? It can happen that you receive an error due to the currency used not being supported by FedEx. Please refer to the list of currencies supported by FedEx. 
For international shipments, how many labels do I need to include with my shipment when shipping internationally ? You need to include all required labels with your shipment. The number of labels that print out variers by destination country to facilitate the customs clearance process. Please follow the instructions on the shipping label
For international shipment, what should I do with the copies of the main label ? you need to affix one international label to the package and place all other labels inside the pouch (among other customs documents or Commercial Invoice)

Like every carrier, FedEx has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with FedEX, you automatically agree to the following conditions:

Conditions of Carriage

 

Related articles:

→ FedEx contract activation