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DPD shipping conditions (Belgium)

Team SendCloud
  • Updated

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Purpose: view the transport conditions of shipping carrier DPD when shipping from Belgium. 

Related articles

→ DPD surcharges (Belgium)

Power of Attorney (POA)

Important! If you are shipping to a country outside the EU, DPD requires a POA (Power of Attorney).

When shipping to a country outside the EU, DPD requires a POA (Power of Attorney). Without this authorization, DPD cannot declare your shipment to customs, which may result in the package being returned to the sender. For more details on shipping parcels with DPD outside the EU, click here.

Follow these steps to submit the POA correctly:

  1. Download the POA form.
  2. Fill out the form completely. Incomplete forms will not be processed.
  3. Initial every page of the form.
  4. Include a recent extract from the Chamber of Commerce.

Send the completed documents to our Customer Support team and include "POA" in the subject line of your message.

DPD Home

Drop-off

You can hand in DPD Home packages at one of the DPD parcel shops in your area. Find the closest parcel shop here.

Recurring pickups

You can also organize a recurring pickup at your warehouse if you ship a minimum of 100 parcels per month. You can schedule a recurring pickup directly from your Sendcloud panel. To learn how to do it, read our article How to create a parcel pickup.

Shipping method features

  • All parcels are insured by standard up to €520 (international) or €320 (domestic)
  • Signature on receipt 
  • Tracking and live delivery tracking
  • 2 delivery attempts
  • Email or SMS notification with predicted delivery time accurate to 1 hour 
  • Parcel delivered within 1-2 business days 
Note: If you create a DPD home label on Friday, Saturday delivery will be included as standard. 

Characteristics of the parcel

  • Maximum belt circumference: 300 cm (1 xL + 2xB + 2xH)
  • Maximum length: 130 (or check the calculator on the DPD website)
  • Maximum weight 20KG
  • Note: as of 2020, if the length of your package exceeds 130cm up to a max of 175cm, or if the weight of the package exceeds 20kg up to a max of 31.5kg, you will receive a surcharge for a Non-standard Package. 
  • (PLEASE NOTE! Check with your parcel shop to which weight you may hand in shipments)

Parcel handover at parcel shop

  • Maximum belt circumference: 250 cm (1 xL + 2xB + 2xH)
  • Maximum length: 100 cm

Claim procedure

Insured shipments

All of DPD's shipping methods have standard insurance. For domestic shipments the insurance goes up to €320 and for international shipments up to €520. A claim for these types of shipments can be submitted via the Sendcloud panel (based on purchase value). You can either start the claim from your shipment in the Created labels/Shipped overview, or you can start the claim via the Support section of your Sendcloud account. If the purchase value is not known, a reimbursement will be given based on 50% of the sales value.

Please note, the following products are excluded from DPD damage claims:

  • Jewellery, gemstones, precious metals, real pearls

  • Valuables (coins, banknotes, bearer bonds, similar items)

  • Payment methods (credit cards, uncrossed cheques, etc.)

  • Works of art, antiques, unique items

  • Publications or audiovisual media banned by law

  • Alcohol (excluding alcoholic drinks)

  • Perishable or frozen food (unless sent via DPD Fresh)

  • Flowers and plants

  • Animals, dead or alive

  • Narcotics or prohibited substances

  • Firearms and explosives

  • Official documents, unique papers, passports

  • Furs, carpets, wristwatches, pocket watches

  • Goods worth over €13,000 per parcel

  • Prescription medication and injection needles

  • Bidding documents, contracts, test results, similar paperwork

Damage to a shipment must be reported to us within 7 days after delivery. Otherwise, DPD will unfortunately not handle the claim.

This way the correct documents are collected and the claim file will be complete so the carrier can process a claim in the quickest way. If you have to fill in a field that is not available to you (for example if you do not have a purchase invoice), you can also upload a Word file with an explanation.

Note: You can find the complete list of excluded goods on the DPD website.

Direct contract shipping methods

If you have a direct contract with DPD, you can easily integrate it with your Sendcloud account. Our DPD Contract Activation guide explains how to connect your direct contract. This setup allows you to ship under your own terms and conditions.

Note: For detailed information on shipping methods and pricing, please contact your DPD account manager. 
Direct contract shipping methods
Shipping method Shipping method ID
DPD Classic 2103
DPD Classic Pickup Point 2808
DPD Express 10:00 Saturday Delivery 6911
DPD Express 10:00 2645
DPD Express 12:00 6910
DPD Express 12:00 Saturday Delivery 3102
DPD Express 18:00 2646
DPD Express 18:00 Saturday Delivery 6912
DPD Home 0-31.5kg - incoterm DAP DP 3356
DPD Home KP 86

Like any carrier, DPD has prepared a document about the General Transport Conditions. If you waive the terms, then an additional charge will be charged on your invoice. When you start shipping with DPD, you automatically agree to the following terms:

General Transport Conditions DPD