Purpose: Learn how to connect your DPD carrier contract with your Sendcloud account in three easy steps.
Note: It’s not possible to add two separate DPD contracts for both Germany and the Benelux (the Netherlands and Belgium). You can only upload one DPD contract for those regions. In case you have an existing contract in both regions, please contact your DPD account manager to see if these contracts can be merged. Other DPD contracts like DPD Austria, the UK and France can be uploaded separately.
DPD contract activation
Step 1: Activate your Sendcloud subscription
Sendcloud offers three subscriptions with which you are able to use your own transport contract: Lite, Growth and the Premium plan.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here.
Step 2: Enable your carrier contract
Once you have activated a Sendcloud subscription, you can connect your carrier contract.
In your Sendcloud panel navigate to Shipping > Carriers. Go to the My contracts tab and find DPD from the list. Click Add contract. Here you can add the credentials needed to validate the connection to DPD.
Step 3: Enter your DPD contract details
Complete the form with the information below and click Add this contract when you are done. If you don't know how to obtain any of the information listed above, contact your DPD account manager for guidance.
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Sendcloud contract name / Your reference name (optional)
A name to help you identify this contract in Sendcloud. This name is only visible to you. -
Delis ID / CloudUser ID (optional)
DPD provides you with the Delis ID. The Delis ID consists of alphanumeric characters (e.g. Sendcloud123). If you are a MyDPD Business client, use your CloudUser ID instead, which you can obtain from your DPD account manager. -
Password / CloudUser Token (optional)
DPD provides you with a password. The password consists of alphanumeric and special characters (e.g. j3Vw|K2_Bt).
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Service
Choose the country from which you are shipping.
Tracking updates
Once you've set up your contract, you can request faster and more detailed tracking updates from DPD by completing this form and sending it to your account manager. They’ll enable this feature for you within three business days.
Done! Once you've followed the steps above, your DPD contract should now be successfully linked to your Sendcloud platform, and you can begin shipping on your DPD rates. When you create a label with a DPD shipping method, the label price will now show as 0.00 EUR in your account.