Purpose: This article answers frequently asked questions on how Sendcloud invoices your subscription plan, whether monthly or annual.
Sendcloud offers three paid subscriptions: Small Shop, Large Shop and Business. You can select or change a plan directly from your account here.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or click here to compare all plans.
Here you will find answers to the most frequently asked questions you may have about the invoicing of paid subscriptions.
I am currently on my trial period (Small Shop, Large Shop or Business). I would like to keep my subscription and continue shipping with Sendcloud. What do I have to do?Your plan will automatically be renewed after the trial period if you do not deactivate it.
On which days will Sendcloud debit me?You will be debited for your plan once a month or once a year according to your subscription type. You will receive an email from Sendcloud, after which you will be debited. This can be immediate or take several days, depending on the country where you are based and your bank. Apart from your subscription invoice, you will receive a biweekly invoice with the costs of your created labels. Read more about how we charge you for your labels here.
I wanted to switch back to the Essential plan, but I forgot to end my paid subscription before the trial period ended. What happens in this case?Your paid subscription is automatically renewed after the trial. Before that, we will send you several notifications to remind you that your trial is about to end so that you do not miss the date.
What happens if I cancel my monthly paid subscription during the current month and switch to the Essential plan? Will the features I see now in my account change?You paid for a whole month. Therefore, you will be able to make the most of the features that are included in your current plan until the effective end of your subscription, which is the end of the month.
I receive an invoice on the 1st of every month. Which month does the plan invoice correspond to? The previous month or the current month?The invoice is always for the current (starting) month.
I would like to upgrade or downgrade my monthly subscription from a paid plan to a different paid plan (e.g. from Small Shop to Large Shop or from Business to Large Shop). Will the features change immediately or will the change only be effective from the end of the month?If you downgrade your plan, you will immediately lose some of the features of your current plan. If a feature is also available in your new subscription, you can of course continue using it. You will receive a credit from us to compensate the change. If you decide to upgrade your plan, you will receive an additional invoice.
My trial period ends during the current month (e.g. on 20 December) and I would like to keep my monthly subscription. How will I be invoiced?We will calculate how many days are left in the month and we will invoice you accordingly.
I have a yearly subscription but I would like to modify it (.i.e. downgrade or upgrade my plan). Can I do this?No, yearly plans cannot be modified before the end of the subscription period.
I would like to cancel my yearly subscription. When will the cancellation be effective?If you cancel your current yearly subscription you will be able to make the most of the features included in your plan until the end of the subscription (end of the year). The cancellation will not be immediate.
What's the effective start date of my yearly subscription?Your yearly subscription will officially start when your trial period ends. Then you will be invoiced for a full year. Eg.: if your yearly subscription starts on 1 May 2022, you will be invoiced until 1 May 2023. If you do not cancel your subscription, the next invoice will follow for 2023-2024.
If your question is not included in this list, you can always contact our Customer Support team directly from your Sendcloud account. Open the Support menu > New ticket > Account > Invoicing.