BRT surcharges

Objective: In this article, we explain the additional charges that will apply if your shipment does not comply with BRT's shipping conditions.

If you want to learn more about shipping with BRT, click here.

Disclaimer: The courier may change shipping prices and/or the additional charges mentioned below, so these prices may be subject to change. While our aim is to inform you as best as possible, no rights can be derived from the information provided in this article.

Delivery Attempts

National:

• The shipment includes 2 delivery attempts.
  • NOT@HOME procedure: After the first delivery attempt (recipient is absent), the package can be redirected to a BRT-fermopoint (choose from 3 pick-up points located within 1-3 km from the delivery address). The recipient has 10 days to collect the package from the fermopoint before it goes into storage for another 10 days. If the package is not collected, it will be returned to the sender and the courier will apply an additional charge. If there is no BRT-fermopoint nearby, there will be a second delivery attempt on the next working day after the first failed attempt. BRT will inform the recipient via Alert.
• After the second failed attempt, storage is opened for 10 days at a cost of €4.27; during these 10 days, it is possible to unlock the storage by providing us with the unlocking instructions:
  • Same address
  • New delivery address (a surcharge may apply if the delivery to the new address is handled by a different branch from the initial one).
• If we do not receive any instructions within 10 days, the shipment will be returned to the sender at the cost of the initial shipment.
• Each time the storage is unlocked, the new shipment includes 2 delivery attempts. If the shipment cannot be delivered again, new storage will be opened at a cost of €4.27.
• In the event that the delivery address is incomplete or the shipment is refused by the recipient, storage is opened immediately without a second attempt.

International:

• Depending on the destination, 1-2 delivery attempts. After the specified number of attempts, the shipment will be returned to the sender with a surcharge:

In Finland and Sweden, shipments will be delivered directly to the pick-up point.

• If delivery is not possible due to an incomplete/incorrect address or the recipient is absent, the package will be put into storage for 7 calendar days. During these 7 days, it is possible to unlock the storage by providing us with the unlocking instructions. Once this period expires, the packages will be returned to the sender and all additional service costs will be charged.
  • 2Home: €5.20
  • 2Shop: €4.27

Incompatible Packages

A package is classified as incompatible if it cannot be processed by automated machinery and requires specific manual handling, resulting in increased costs. The handling and processing of shipments containing one or more non-transportable packages lead to longer loading and unloading times and sorting times, less optimization of loads, and greater difficulty in organizing delivery rounds.

Incompatible packages are identified by BRT warehouse staff (at any branch from departure to arrival) who recognize a package that cannot be automatically sorted and falls within the descriptions of the "incompatible package manual."

• The cost may apply to: BRT Express, BRT Priority (12:00), BRT 10:30, BRT Express to Fermopoint, BRT Returns from Fermopoint.
• BRT does not photograph any shipments in the warehouse; it is not possible to review how the package appeared later.

Some reasons for applying this surcharge are:

• A package/envelope that is too small and/or light. These packages do not stay in position on the conveyor belt they are placed on (they fly off due to the speed of the package sorting machine) with the risk of ending up in the rollers and being torn/destroyed, as well as damaging the sorting machine; or they are not pushed by the mechanical arms that direct packages on the conveyor belt and risk slipping and being damaged between the mechanical arm and the conveyor belt.
• A package that is too large/bulky.
• Fragile products (e.g. liquids, paints, flowers, glass products, etc.)
• Inadequate packaging
• Irregular shape that does not allow for stacking

This surcharge is automatically applied when at least one of the following conditions occurs:

Cost:

• BRT Express, BRT Priority (12:00), BRT 10:30: €2.21
• Fermopoint: €2.13

To learn more, please read the BRT manual for incompatible packages.

Exceeding maximum weight limit (Domestic)

BRT's domestic shipping methods are available up to 50 kg. When the shipment exceeds 50 kilograms (less than 100 kg), pallet costs of €34.06 will be charged.

The maximum allowed dimensions are: base 120x120 cm and height 180 cm.

After the 100 kg, the charge will be + €34.06 for every 100 kg. See the table below:
 

Exceeding maximum weight limit (International)

Our BRT shipping methods have a weight limit of 31.5 kg. If you cross that limit, the Bulky goods surcharge also applies. You can find this one below in the Overview of Additional Surcharges.

On top of the bulky goods surcharge, you will also receive the pallet costs. A higher surcharge applies if you exceed the maximum weight limit of 31.5 kg. The pallet costs depend on the country of destination. See the table below for more information:

Overview of Additional Surcharges

National Home Services: BRT Express, BRT Priority (12:00), BRT 10:30

• Proof of Delivery (POD): If you need to provide a digital proof of delivery to your customer or marketplace, this is available at an additional cost and you can request it through our Customer Service.
  • Cost: €0.73
• Fuel Surcharge: BRT applies a fuel surcharge to all packages. This surcharge corresponds to a minimum of 6% of the shipping costs. The percentage may vary. You can see the applicable surcharge in the Sendcloud panel when creating the label.
• Ferry surcharge: Applied to any shipment where it is necessary to use a ferry/ship (to and from Sicily and Sardinia).
  • Cost: €0.28/kg (minimum of €1.00)
    • Example 1: 1kg shipment → €1.00
    • Example 2: 5kg shipment → €1.40
    • Example 3: 8kg shipment → €2.24
• Manual Handling: Surcharge applied for each kg starting from 100kg.
  • Cost: €1.15
• Delivery by Appointment: You can request delivery by appointment through our Customer Service.
  • Cost: €3.90

• Porterage / Special Handling (Facchinaggio): An additional surcharge applies when a collection or delivery requires exceptional labor, extra time, or specific operating conditions. This is aligned with Article 15 of BRT's General Terms and Conditions. Examples include:

  • Heavy or awkward items: Shipments that are exceptionally heavy, bulky, or oversized (such as large furniture or garden structures) and require a two-man crew to safely lift, load, or unload.
  • Difficult deliveries: Carrying items to higher or lower floors, shelving goods, or handling unpalletized items.
  • Restricted locations: Deliveries to historical town centers, pedestrian areas, suburban zones with difficult road conditions, or locations with specific traffic restrictions.
  • Extra working hours: Custom delivery times, specialized scheduling, or vehicle re-routing.
  • Failed collection attempts: Costs incurred from attempted collections that failed due to reasons related to the customer.

  The exact cost is calculated dynamically by BRT based on the specific requirements of each situation.

• Remote Areas/Minor Islands: See the complete list of territories here.
  • Minor island/duty-free areas: €8.45 per 100 kg
  • Campione d'Italia: €8.45 per 100 kg
  • Livigno: €19.21 per 100 kg

  • Ferry & Remote Area Surcharge
    Ferry and remote area surcharges are combined into one. This change allows the surcharge to be automatically applied at the time of parcel creation.
    For example, a parcel going to a remote area in Sicily will incur a single surcharge of €9.45, instead of two separate surcharges of €1.00 (ferry) and €8.45 (remote area).

    How to avoid this surcharge?
     

    To avoid surcharges when shipping to remote areas, you may consider using an alternative carrier like Poste Delivery Business. This can be automated with our shipping rules so that you still keep shipping with BRT to normal addresses but switch to Poste Delivery Business when the delivery address is located in a remote area. To automate this, follow the next steps: Download this .csv file if you want to use Poste Delivery Business Express Domicilio or this other .csv file if you want to use Standard Domicilio > Log into your Sendcloud account and go to Shipping > Shipping Rules > Click Upload file > Upload the file you just downloaded. Once the upload is completed, you will see a new shipping rule, which you can preview on the right or edit if necessary. This shipping rule will allow you to ship with Poste Delivery Business to all the remote postal codes mentioned in the conditions, and therefore avoid the remote area surcharge applied by BRT.

    

• Delivery to Supermarkets and GDO (Organized Large-Scale Retail Distribution): Delivery to supermarkets or other logistics centers with booking.
  • Cost: €10.76 (per 100kg)
• Return to Sender: If a package is returned to the sender due to delivery issues, the cost will be equal to the shipping expenses.
•  

National Services to/from Fermopoint: BRT Express to Fermopoint, BRT Returns from Fermopoint

• Proof of Delivery (POD): If you need to provide a digital proof of delivery to your customer or marketplace, this is available at an additional cost and you can request it through our Customer Service.
  • Cost: €0.73
• Fuel Surcharge: BRT applies a fuel surcharge to all packages. This surcharge corresponds to a minimum of 6% of the shipping costs. The percentage may vary. You can see the applicable surcharge in the Sendcloud panel when creating the label.
• Ferry surcharge: Applied to any shipment where it is necessary to use a ferry/ship (to and from Sicily and Sardinia).
  • Cost: €0.28/kg (minimum of €1.00)
    • Example 1: 1kg shipment → €1.00
    • Example 2: 5kg shipment → €1.40
    • Example 3: 8kg shipment → €2.24
• Manual Handling: Surcharge applied for each kg starting from 100kg.
  • Cost: €1.05
• Remote Areas/Minor Islands: See the complete list of territories here.
  • Minor island/duty-free areas: €8.45 per 100 kg
  • Campione d'Italia: €8.45 per 100 kg
  • Livigno: €19.21 per 100 kg
  • Ferry & Remote Area Surcharge
    Ferry and remote area surcharges are combined into one. This change allows the surcharge to be automatically applied at the time of parcel creation.
    For example, a parcel going to a remote area in Sicily will incur a single surcharge of €9.45, instead of two separate surcharges of €1.00 (ferry) and €8.45 (remote area).
• Return to Sender: If a package is returned to the sender due to delivery issues, the cost will be equal to the shipping expenses.

International Services: DPD2Home, DPD2Shop

• Proof of Delivery (POD): If you need to provide a digital proof of delivery to your customer or marketplace, this is available at an additional cost and you can request it through our Customer Service.
  • Cost: €0.63
• Fuel Surcharge: BRT applies a fuel surcharge to all packages. This surcharge corresponds to a minimum of 6% of the shipping costs. The percentage may vary. You can see the applicable surcharge in the Sendcloud panel when creating the label.
• Customs Charges: Surcharge for customs duties.
  • Cost: €7.20
• Phone Pickup: If you want to request a pickup abroad through our customer service:
  • Cost: €10.20 per package
• Oversized Packages: This surcharge applies when shipping an oversized package.
  • • Length exceeds 175 cm, maximum circumference 300 cm (Home delivery)
    • Length exceeds 100 cm, maximum circumference 250 cm (2Shop delivery)
    Check here how to calculate the maximum circumference

    

  • Cost: €30.20
• Heavy Packages: This surcharge applies when shipping a package outside the weight limit allowed by the courier.
  • Home delivery: 31.5 kg
  • 2Shop delivery: 20 kg
  • Cost: €30.20
• Remote Areas/Minor Islands: See the complete list of territories here.
  • Azores and Madeira (Portugal): €41.70 per package
  • Balearic Islands (Spain): €10.20 per package
  • Corsica (France): €20.20 per package
  • Other remote areas/islands: €16.20 per package
• Return to Sender: If a package is returned to the sender due to delivery issues, the shipping costs will be charged. Additionally, an extra fee of €10.20 may be applied.
• Rerouting: Rerouting (per 100kg).
  • Cost: €6.20

All the surcharges listed above are VAT excluded.

Where can I see these surcharges on my invoice?

Surcharges are applied by the carrier after the shipment has been processed and may not be visible when you create the label.

You can find these charges in your Sendcloud account via Account > Billing, where you can download your invoice in PDF or CSV format:

• PDF invoice: Shows a summary of your total costs, including surcharges.
• CSV invoice: Shows a detailed breakdown per shipment, including the tracking number, shipping cost, and any applied surcharges.

For a full explanation of how shipping costs and surcharges are invoiced and how to read them, see Shipment invoicing.

When you ship with BRT, you automatically accept the following conditions:

General Transport Conditions