1. Check status.sendcloud.com to see if there are any ongoing issues with Sendcloud or the carrier.
2. If no outage is reported, wait a few minutes and try again, temporary issues often resolve quickly.
3. If the error continues, please contact our Support team with the carrier name and shipment details so we can investigate further.

Make sure both phone number and email address are entered before saving or processing the order.

Change to a courier or shipping method that supports this route.

Adjust the shipment to be a single parcel or select a service that supports multicollo.

Wait a few minutes and retry the operation. The issue is often resolved automatically.

Review the order fields and make sure all required data is entered before continuing.

Add the missing measurements in the appropriate fields to proceed with shipment creation.

1. Double-check the recipient's postal code, street name, house number, and country.
2. Make sure all fields are filled in correctly and do not contain typos or unsupported characters.
3. If you're using a connected store, verify that the address was imported correctly from the order details.

Once the address is corrected, try creating the label again.

To resolve this issue, please contact your DPD account manager and inform them of the following error:
"There is no free parcel number within your parcel number ranges."

Your account manager will be able to check your label range and update it if necessary. Once the label range is adjusted, you should be able to generate labels again without issue.

1. Select a different service point when processing the shipment.
2. You can search the original service point on DPD’s website to verify if it is currently active.
3. If it is inactive, feel free to escalate the case to our support team so the outdated location can be removed from the service point list and avoid future confusion.

To ship internationally using this method, you need to enable the relevant destination countries in your Bpost account settings. You can follow the steps in this guide, under the section “Enable your shipping countries for international shipping”:
👉 Enable international shipping – Bpost guide

Once the countries are enabled in your Bpost account, you should be able to create the label successfully.

1. Check if the selected service point is still available using the Bpost service point selector in the checkout or on the Bpost website.
2. If the service point is no longer active, go back to the shipment details and choose a different service point.
3. After selecting a valid point, try generating the label again.

If the issue keeps occurring at the same point, feel free to report it to our Support team so we can look into updating the available service points.

Check the HS code used for the product. It should:

• Be no longer than 8 digits
• Contain only even numbers of digits (e.g., 6 or 8 digits)
• Not be an odd number of digits (e.g., 7)

Once corrected, try generating the label again.

1. Make sure the shipping address entered is the recipient’s personal address, not the address of a Packstation.
2. If you want the parcel to be delivered to a Packstation, select it using the service point selection map during checkout or order creation.
3. Avoid manually copying Packstation addresses into the standard address fields, as this will trigger an error.

Once the correct address or service point is selected, you can try generating The label again.

This issue cannot be resolved directly within Sendcloud. Please contact your DHL Express account representative and provide the Process ID shown in the error, so they can investigate further on their side.

1. Review the items included in the shipment.
2. Make sure each product has a value assigned; values such as 0.00 are not allowed.
3. Enter a valid amount (e.g., the product price or estimated value) for each item.

Once all items have a valid value, try creating the label again.

1. Check the postal code in the shipping address.
   • If the postal code includes a state abbreviation (e.g., “FL12345”), remove the letters and use only the numeric part (e.g., “12345”).
   • The state will already appear elsewhere on the label, so the prefix isn’t needed and can cause errors.
2. Check the name and address fields for any special characters (e.g., accented letters, symbols).
   • If present, try replacing them with plain characters (e.g., “é” → “e”).
3. Save the corrected address and attempt to generate the label again.

Select a different Mondial Relay service point and try generating the label again.
This issue is related to the capacity or availability of specific service points, and no further action is needed beyond selecting an alternative location.

To resolve the error, change the order reference number to something new and unique. Then, attempt to create the label again.

1. Go to your Shipping > Carriers > My contract > and check the UPS contract configuration.
2. Make sure that all credentials (such as user ID, password, access key, or account number) are correct and up to date.
3. If needed, reconnect the contract by removing it and adding it again using new credentials generated via UPS.
4. Save your changes and try creating the label again.

If the issue persists, please contact our Support team for assistance.

Reach out to BRT to confirm that web services are fully enabled for the contract. Additionally, verify that the “codice tariffa” is correctly entered in the contract settings.

• If using a direct contract: contact your BRT account manager to verify that the customer code is active and correctly linked.
• If using Sendcloud rates: contact our Support team, who will liaise with BRT to resolve the issue.

There is no immediate user-side fix. You may choose to wait until operations resume, or reroute the shipment through a different depot or carrier if urgent.

You need to contact your Poste reference person (for direct contracts), as this setup is managed externally.

As a workaround, verify that the Cost Center entered in the courier connection modal follows this format: CDC-000NNNNN
 

• For direct contracts: verify the credentials associated with the Poste contract.
• For Sendcloud-managed contracts: confirm that no internal password changes have occurred.

If credentials appear valid but the issue continues, contact tech support. Poste may also need to be contacted to restore access.
If the issue becomes widespread, monitor status.sendcloud.com for updates.

1. Verify that the CAP (postal code) matches the correct city and province by using nonsolocap.it.
2. Only main cities and provinces are recognized by the system — avoid entering minor subdivisions.
3. If the address includes a “frazione” (local subdivision), place it in the Address 2 field instead of Address 1.