How to create multicollo shipments

Purpose: If you have multiple packages or orders to be delivered to the same receiver address, this is a guide on how you can create a multicollo shipment to combine multiple boxes into one delivery. 

How to combine packages into a single delivery

💡Tip: Using your own carrier contract? Contact the carrier for multicollo invoicing details.

To create a multicollo shipment, follow these steps:

1. In your Sendcloud panel, go to Shipping > Orders > Incoming Order View and select the order.

2. When creating a multicollo shipment, you can choose between:

   • Basic parcel information – All parcels have the same weight and dimensions.
   • Detailed parcel information – Each parcel can have different weights and dimensions.
     
3. Increase the number of shipments to the desired amount. The order will now be handled as a multicollo shipment
4. On the 'Created Labels' view, you will see a "Multicollo" label so you can see which parcels are announced together. Click the eye icon to view the details and see the linked shipments.
5. Each collo or box will be assigned it's own tracking number and receive individual tracking updates.

Insure multicollo shipments

To insure a multicollo shipment, add insurance per label, as opposed to per order. The insurance amount is to cover the value of the goods per label and not the total value of the order. E.g.: If you create 3 labels as part of a multicollo shipment, you have to add insurance to each of those labels (3 times).

Cancel multicollo shipments

If you cancel any single label in a multicollo shipment, all the shipments associated will be cancelled. If there is a single shipment you do not want to ship, then you must create a new multicollo shipment with a revised amount of parcels.

International multicollo shipments

When shipping internationally, if customs documents are required, they should only be attached to one parcel in the shipment.

Attaching customs documents to multiple parcels within the same multicollo shipment can result in duplicate charges for taxes and duties imposed by customs authorities. To avoid unnecessary costs or clearance delays, ensure that:

• Customs documents are placed on only one parcel within the shipment.
• The information on the customs documents accurately reflects the contents of the entire shipment.
• The parcel carrying the customs documents is easily accessible for customs inspection.

If the carrier supports Paperless Trade, customs documents will be sent electronically, and no printed documents will be needed. Check here if your carrier supports Paperless Trade.

Multicollo returns

It’s also possible to create returns for multicollo shipments via the Return Portal. 

Based on the tracking number, the returns portal will prompt a user when multiple packages are associated with a tracking number, and then ask them how many boxes will be returned with a shipment. When two or more boxes are selected for return, the correct number of labels will be automatically generated. 

Carriers that support basic parcel information

Multicollo shipments are available to create for the following carriers: 

UPS

• Multicollo is only available with a direct contract.
• Not supported for shipments that require customs documents 

DHL

• Available for
  • Europlus
  • Europlus pallet
  • Europlus pallet international
• Not supported for shipments that require customs documents 
• Multicollo is available for users with a direct contract with DHL & users on the Sendcloud DHL contract. 

PostNL

• Available for all services Brievenbuspakketje
• Only possible for shipments within the Netherlands and Belgium
• Not supported for shipments that require customs documents
• Cancellation is not supported for individual colli - all labels must be cancelled and recreated 
• Available for customers who have a direct contract with PostNL & customers who ship via Sendcloud with PostNL

DPD

• Multicollo shipments are supported only for DPD contracts in the Benelux (Netherlands, Belgium, Luxembourg) and Germany, as long as you are using the standard DPD API.

  Important: Not supported for DPD CloudService Germany: This is a separate, older API offered by DPD Germany which is no longer actively developed and does not support multicollo shipments.

  During contract setup, users must explicitly choose which DPD API they connect to (e.g., DPD Germany or DPD CloudService Germany). If you need multicollo functionality, ensure your integration is set up with DPD Germany, DPD Belgium, or DPD Netherlands — not CloudService.

DHL Express

• All our active markets where we offer DHL Express
• All DHL Express shipping methods that support multicollo
• Available for domestic shipments and international destinations, applicable only for EU international shipments where no customs documentation is required
• Available for direct contract and customers who ship from Sendcloud

DHL Parcel Iberia

• Only in Spain
• Direct contract required
• Only available for B2B shipping methods (Plus)

FedEx

• All our active markets where we offer FedEx
• All FedEx shipping methods that support multi-collo
• Available for domestic shipments and international destinations, applicable only for EU international shipments where no customs documentation is required (In France, only available for international destinations). 
• Available for customers who have a direct contract with FedEx

GLS

• Direct contract required
• Check with your GLS account manager for more information

Correos Express

• Only possible for shipments within Spain
• Available for customers who have a direct contract with Correos Express

MRW

• Only available if you have a direct contract
• Set label preferences directly in MRW (have parcels displayed as 1, 2, 3  or as 1/3, 2/3, 3/3, etc.) 
• Parcel dimensions are mandatory. To automate this, use our Boxes feature.

Correos

• Available for:
  • Correos Estandar Home Delivery
  • Correos Premium Home Delivery
• Maximum of 10 parcels in one multicollo shipment
• Available for domestic shipments and EU international destinations, applicable only for EU international shipments where no customs documentation is required

BRT

• You will be charged for each individual parcel within the consignment 

• Direct contract required 
• Check with your BRT account manager for more information
• Maximum consignment weight: 50kg 

Parcelforce

• Only available to customers who have a direct contract with Parcelforce integrated in Sendcloud.
• Contact your Parcelforce account manager for more information.

Geodis

• Only available to customers who have a direct contract with Geodis integrated in Sendcloud.
• Contact your Geodis account manager for more information.

Carriers that support detailed parcel information

For domestic/EU multicollo shipments we support the following carriers with more coming soon:

• DPD
• DHL
• PostNL
• UPS
• DHL Express
• FedEx
• GLS NL
• Royal Mail
• DPD GB
• bpost (direct contract only)
• CTT Express
• Poste Italiane
• Hermes GB

Currently, we don't support multicollo shipments that require customs documents.