How to create multicollo shipments – Sendcloud Help Center

Purpose: If you have multiple packages or orders to be delivered to the same receiver address, this is a guide on how you can create a multicollo shipment to combine multiple boxes into one delivery.

How to combine packages into a single delivery

Shipments outside the EU not supported: Multicollo shipments are not supported outside the EU. Additionally, not all carriers or shipping methods support multicollo shipments within the EU. Please check the Carriers section to see which carriers do support them.

To create a multicollo shipment, follow these steps:

In your Sendcloud panel, go to Shipping > Orders > Incoming Order View and select the order.
Increase the number of shipments to the desired amount. The order will now be handled as a multicollo shipment.
On the 'Created Labels' view, you will see a "Multicollo" label so you can see which parcels are announced together. Click the eye icon to view the details and see the linked shipments.
Each collo or box will be assigned it's own tracking number and receive individual tracking updates.

Important if you ship with Sendcloud rates: All parcels within the multicollo shipment must be the same weight. We do not support different weights per parcel. This means that it is not possible to declare a parcel of 1 kg and another one of 5 kg, for example.
Also, with Sendcloud rates, the price of multicollo shipments will be calculated as follows: standard price for a single shipment times the amount of parcels.

Insure multicollo shipments

To insure a multicollo shipment, add insurance per label, as opposed to per order. The insurance amount is to cover the value of the goods per label and not the total value of the order. E.g.: If you create 3 labels as part of a multicollo shipment, you have to add insurance to each of those labels (3 times).

Cancel multicollo shipments

If you cancel any single label in a multicollo shipment, all the shipments associated will be cancelled. If there is a single shipment you do not want to ship, then you must create a new multicollo shipment with a revised amount of parcels.

Multicollo returns

It’s also possible to create returns for multicollo shipments via the Return Portal.

Based on the tracking number, the returns portal will prompt a user when multiple packages are associated with a tracking number, and then ask them how many boxes will be returned with a shipment. When two or more boxes are selected for return, the correct number of labels will be automatically generated.

Carriers

Multicollo shipments are available to create for the following carriers:

Note: we do not currently support using multicollo in combination with Cash on Delivery shipping methods for Spain and Italy.

UPS

Multicollo is only available with a direct contract.
Not supported for shipments that require customs documents

DHL

Available for
- Europlus
- Europlus pallet
- Europlus pallet international
Not supported for shipments that require customs documents
Multicollo is available for users with a direct contract with DHL & users on the Sendcloud DHL contract.

PostNL

Available for all services Brievenbuspakketje
Only possible for shipments within the Netherlands and Belgium
Not supported for shipments that require customs documents
Cancellation is not supported for individual colli - all labels must be cancelled and recreated
Available for customers who have a direct contract with PostNL & customers who ship via Sendcloud with PostNL

DPD

Only possible for shipments from the Benelux and Germany

DHL Express

All our active markets where we offer DHL Express
All DHL Express shipping methods that support multicollo
Available for domestic shipments and international destinations, applicable only for EU international shipments where no customs documentation is required
Available for direct contract and customers who ship from Sendcloud

DHL Parcel Iberia

Only in Spain
Direct contract required
Only available for B2B shipping methods (Plus)

FedEx

All our active markets where we offer FedEx
All FedEx shipping methods that support multi-collo
Available for domestic shipments and international destinations, applicable only for EU international shipments where no customs documentation is required
Available for customers who have a direct contract with FedEx

GLS

Direct contract required
Check with your GLS account manager for more information

Correos Express

Only possible for shipments within Spain
Available for customers who have a direct contract with Correos Express

MRW

Only available if you have a direct contract
Set label preferences directly in MRW (have parcels displayed as 1, 2, 3 or as 1/3, 2/3, 3/3, etc.)
Parcel dimensions are mandatory. To automate this, use our Boxes feature.

Correos

Available for:
- Correos Estandar Home Delivery
- Correos Premium Home Delivery
Maximum of 10 parcels in one multicollo shipment
Available for domestic shipments and EU international destinations, applicable only for EU international shipments where no customs documentation is required

BRT

You will be charged for each individual parcel within the consignment
Direct contract required
Check with your BRT account manager for more information
Maximum consignment weight: 50kg

Parcelforce

Only available to customers who have a direct contract with Parcelforce integrated in Sendcloud.
Contact your Parcelforce account manager for more information.

Geodis

Only available to customers who have a direct contract with Geodis integrated in Sendcloud.
Contact your Geodis account manager for more information.

💡Tip: If you ship with your own direct contract rates, contact the carrier to find out how multicollo shipments are invoiced.

Note: when a multicollo shipment is created with one of the carriers mentioned above, all the tracking numbers will be sent in the same tracking email.