Purpose: If you have multiple packages or orders to be delivered to the same receiver address, this is a guide on how you can create a multicollo shipment to combine multiple boxes into one delivery.
How to combine packages into a single delivery
Also, with Sendcloud rates, the price of multicollo shipments will be calculated as follows: standard price for a single shipment times the amount of parcels.
To create a multicollo shipment, follow these steps:
- In your Sendcloud panel, go to the Incoming Order View and select the order.
- Increase the number of shipments to the desired amount. The order will now be handled as a multicollo shipment.
- On the 'Created Labels' view, you will see a "Multicollo" label so you can see which parcels are announced together. Click the eye icon to view the details and see the linked shipments.
- Each collo or box will be assigned it's own tracking number and receive individual tracking updates.
Canceling multicollo shipments
If you cancel any single label in a multicollo shipment, all the shipments associated will be cancelled. If there is a single shipment you do not want to ship, then you must create a new multicollo shipment with a revised amount of parcels.
Multicollo returns
It’s also possible to create returns for multicollo shipments via the Return Portal.
Based on the tracking number, the returns portal will prompt a user when multiple packages are associated with a tracking number, and then ask them how many boxes will be returned with a shipment. When two or more boxes are selected for return, the correct number of labels will be automatically generated.
Carriers
Multicollo shipments are available to create for the following carriers:
UPS
- Multicollo is available for all UPS services
- Not supported for shipments that require customs documents
- Multicollo is available for users with a direct contract with UPS & users on the Sendcloud UPS contract.
DHL
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Available for
- Europlus
- Europlus pallet
- Europlus pallet international
- Not supported for shipments that require customs documents
- Multicollo is available for users with a direct contract with DHL & users on the Sendcloud DHL contract.
PostNL
- Available for all services Brievenbuspakketje
- Only possible for shipments within the Netherlands and Belgium
- Not supported for shipments that require customs documents
- Cancellation is not supported for individual colli - all labels must be cancelled and recreated
- Available for customers who have a direct contract with PostNL & customers who ship via Sendcloud with PostNL
DPD
- Only possible for shipments from the Benelux and Germany
DHL Express
- All our active markets where we offer DHL Express
- All DHL Express shipping methods that support multicollo
- Available for domestic shipments and international destinations, applicable only for EU international shipments where no customs documentation is required
- Available for direct contract and customers who ship from Sendcloud
FedEx
- All our active markets where we offer FedEx
- All FedEx shipping methods that support multi-collo
- Available for domestic shipments and international destinations, applicable only for EU international shipments where no customs documentation is required
- Available for customers who have a direct contract with FedEx
GLS
- Direct contract required
- Check with your GLS account manager for more information
Correos Express
- Only possible for shipments within Spain
- Available for customers who have a direct contract with Correos Express
MRW
- Only available if you have a direct contract
- Set label preferences directly in MRW (have parcels displayed as 1, 2, 3 or as 1/3, 2/3, 3/3, etc.)
- Parcel dimensions are mandatory. To automate this, use our Boxes feature.
Correos
- Available for:
- Correos Estandar Home Delivery
- Correos Premium Home Delivery
- Maximum of 10 parcels in one multicollo shipment
- Available for domestic shipments and EU international destinations, applicable only for EU international shipments where no customs documentation is required
BRT:
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You will be charged for each individual parcel within the consignment
- Direct contract required
- Check with your BRT account manager for more information
- Maximum consignment weight: 50kg
Parcelforce
- Only available to customers who have a direct contract with Parcelforce integrated in Sendcloud. Contact your Parcelforce account manager for more information.
💡Tip: If you ship with your own direct contract rates, contact the carrier to find out how multicollo shipments are invoiced.