Purpose: in this article, you can find the UPS shipping conditions. These are rules set by UPS for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post. Correos Express is a great solution for urgent transport needs.
National Shipments (Spain + Portugal)
Paq 24 (B2B and B2C)
Service Presentation
Guaranteed next working day delivery for all National shipments for continental deliveries (Spain and Portugal).
Two working days delivery for Ceuta, Melilla, Andorra and Gibraltar (coming soon). Note: It does not include customs transit time.
Rates Description:
| Provincial | Regional | Nacional | Nacional+ | Baleares Inter-islands | Canarias Inter-islands | Portugal | Portugal Islands |
| shipments within the same region | shipments to a neighboring province | shipments to other regions within continental Spain | shipment to remote areas within Continental Spain | shipments from Baleares to Baleares | shipments from Canary Islands to Canary Islands | Shipments from Spain to Portugal | Shipments from Spain to the Portuguese Islands |
Shipping method features:
- Maximum time: before 14:00 hours on the following working day from its admission
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Pick-up (from 'Small Shop' plans and up).
- Proactive management of incidents
- Delivery confirmation
- POD (Proof of Delivery)
- Basic Insurance is included
For more information please visit Correos Express Paq24.
ePaq24 (National Continental Shipments, B2C)
Service Presentation
Guaranteed next working day home delivery service from the admission of a parcel, notifying the recipient for FREE with a time frame of delivery (mobile phone number must be provided for this service). Same rate for Paq24 (only applicable for Continental shipments in Spain).
Shipping method features:
- Maximum time: before 14:00 hours on the following working day from its admission
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Pick-up (from 'Small Shop' plans and up).
- Proactive management of incidents
- Delivery confirmation
- Time frame delivery prediction
- POD (Proof of Delivery)
- Basic Insurance is included
Characteristics of the parcel Paq24 and ePaq24:
- Maximum size: 240 cm, total sum of length, height and width (the longest side cannot exceed 120 cm)
- Maximum weight: 40 kg per package
- Volumetric weight: In case the real weight of your package is lower than the volumetric weight, invoice will be calculated by converting 167kg/m3 for land shipments and 333kg/m3 for maritime shipments.
- ePaq 24: only available for continental shipments and inside the same island delivery.
Note: For the recipient to receive an SMS or phone call from Correos Express the number has to be properly introduced on the label, this means either 0034 or +34, if you only write in 34 the system will not send a notification.
For more information please visit Correos Express ePaq24 .
Shipping to the Islands
Baleares Express (Express B2B and B2C Delivery)
Delivered two working days after its admission. To/From Baleares-Continental Spain.
Shipping method features:
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Proactive management of incidents
- Pick-up (from 'Small Shop' plans and up).
- Online tracking
- Basic Insurance is included
For more information please visit Correos Express Baleares Express .
Canarias Express (Coming soon: Express B2C and B2B Delivery)
To/From Canarias-Continental Spain. Guaranteed next day delivery after its admission in Gran Canaria and Tenerife. And two working-days delivery for the rest of the Canarias Islas Menores. Note: Customs times are not considered on the delivery time frame.
Shipping method features:
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Proactive management of incidents
- Pick-up (from 'Small Shop' plans and up).
- Online tracking
- Basic Insurance is included
Characteristics of the parcel for Baleares Express and Canarias Express:
- Maximum weight 40kg per parcel
- Maximum measurements: 240 cm , adding length, height and width (the longest measurement must not exceed 120 cm).
- Volumetric weight: In case the real weight of your shipment is less than the volumetric weight, it will be invoiced applying a conversion of 167 kg/m3 for air shipments and 333kg/m3 for maritime shipments.
For more information please visit Correos Express Canarias Express.
Export documentation
Only for Canary Islands, Ceuta and Melilla:
- Commercial Invoice- 3 copies
- Declaration Form In Spanish - 3 copies, you must download and fill the information requested, client's VAT number must be valid by the local authorities, for example deliveries in Canary Islands require the recipients to be registered at the ATC (Agencia Tributaria de Canarias), the same applies for each destination.
Both forms need to be located outside the box, in an special envelope for the customs authorities.
Pickups
To schedule a Pickup with Correos Express please read here.
Claim procedure
All shipments with Correos Express have a coverage of 5,92€ per kg in case of loss or damage.
All damaged claims must include document of proof by Correos Express of damage, recipient must refuse delivery due to visible damages on the packaging.
All claims must include the signed pickup report or the 'carta de porte', as proof the parcel was given to Correos Express.
Delayed shipments can also be claimed for reimbursing shipping costs. Not applicable if deliveries are delayed for extraordinary circumstances: pandemics, natural disasters, etc.
Insured shipments
Do you want to insure your shipments for a higher value? This is possible with the help of our Sendcloud Insurance.
For claims you will need to open a ticket. See how to here.
Like every carrier, Correos Express has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with Correos Express, you automatically agree to the following conditions:
General Transport Conditions
Please note that in case of deviations from the above conditions, the carrier can charge a surcharge.