Purpose: in this article, you can find the Correos Express shipping conditions. These are rules set by Correos Express for sending post and parcels. Some goods and substances may not be sent abroad. Keep in mind the international rules. This prevents customs from seizing or destroying your post. Correos Express is a great solution for urgent transport needs.
National Shipments (Spain + Portugal)
Paq24 (B2B and B2C)
Service Presentation
Guaranteed next working day delivery for all National shipments for continental deliveries (Spain and Portugal).
Two working days delivery for Ceuta, Melilla, Andorra and Gibraltar (coming soon). Note: It does not include customs transit time.
Rates Description:
| Provincial | Regional | Nacional | Nacional+ | Baleares Inter-islands | Canarias Inter-islands | Portugal | Portugal Islands |
| shipments within the same region | shipments to a neighboring province | shipments to other regions within continental Spain | shipment to remote areas within Continental Spain | shipments from Baleares to Baleares | shipments from Canary Islands to Canary Islands | Shipments from Spain to Portugal | Shipments from Spain to the Portuguese Islands |
Shipping method features:
- Maximum time: before 14:00 hours on the following working day from its admission
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Pickup (from 'Small Shop' plans and up).
- Proactive management of incidents
- Delivery confirmation
- POD (Proof of Delivery)
- Basic Insurance is included
- Lead times: 24h
For more information, please visit Correos Express Paq24.
ePaq24 (National Continental Shipments, B2C)
Service Presentation
Guaranteed next working day home delivery service from the admission of a parcel, notifying the recipient for FREE with a time frame of delivery (mobile phone number must be provided for this service). Same rate for Paq24 (only applicable for Continental shipments in Spain).
Shipping method features:
- Maximum time: before 14:00 hours on the following working day from its admission
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Pickup (from 'Small Shop' plans and up).
- Proactive management of incidents
- Delivery confirmation
- Time frame delivery prediction
- POD (Proof of Delivery)
- Basic Insurance is included
- Lead times: 24h
Characteristics of the parcel Paq24 and ePaq24:
- Maximum size: 240 cm, total sum of length, height and width (the longest side cannot exceed 120 cm)
- Maximum weight: 40 kg per package
- Volumetric weight: In case the real weight of your package is lower than the volumetric weight, invoice will be calculated by converting 167kg/m3 for land shipments and 333kg/m3 for maritime shipments.
- ePaq 24: only available for continental shipments and inside the same island delivery.
Note: For the recipient to receive an SMS or phone call from Correos Express the number has to be properly introduced on the label, this means either 0034 or +34, if you only write in 34 the system will not send a notification.
For more information, please visit Correos Express ePaq24 .
Paq24 Entrega en Puntos de Servicio (Service point delivery)
National service point delivery for continental shipments. Ship parcels directly to a Correos Express office, so your customer can pick it up on their preferred time.
Shipping method features:
- 2 delivery attempts
- Mobile phone number is mandatory
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Free pickup (from Small Shop plans and up).
- Proactive management of incidents
- Delivery confirmation
- POD (Proof of Delivery)
- Basic Insurance is included
- Lead times: 24h
Pickup notifications:
Receiver will get 3 sms alerts from Correos Express:
- When parcel has arrived at Correos Office
- 5 days after arrival
- 10 days after arrival and last reminder
- 15 days at a Correos office; on the 15th day they will be returned to sender
- If not picked up incurring additional costs.
Characteristics of the parcel Paq24 Entrega en Puntos de Servicio:
- Maximum size: 240 cm, total sum of length, height and width (the longest side cannot exceed 120 cm)
- Maximum weight: 40 kg per package
- Volumetric weight: In case the real weight of your package is lower than the volumetric weight, invoice will be calculated by converting 167kg/m3 for land shipments and 333kg/m3 for maritime shipments.
Entrega Plus
Exchange service for when your customer wishes to return an item in exchange for another one. For example: change for a different size or a different color.
How does this work?
- Create a label and prepare the shipment with the replacement item. (Two labels will be generated.)
- Place the outbound label on the outside of the box box. You can place the return label inside, on the top of the product, for your customer to open and hand to the driver or in an envelope (waterproof) on the outside of the parcel.
- Book a pickup
- Send the parcel
- The driver delivers the replacement item and picks up the original item with the second label
- Correos Express delivers the original item to you
Shipping method features:
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Free pickup (from Small Shop plans and up).
- Proactive management of incidents
- Delivery confirmation
- POD (Proof of Delivery)
- Basic Insurance is included
Characteristics of the parcel for Entrega Plus:
- Maximum weight 40kg per parcel
- Maximum measurements: 240 cm , adding length, height and width (the longest measurement must not exceed 120 cm).
- Volumetric weight: In case the real weight of your shipment is less than the volumetric weight, it will be invoiced applying a conversion of 167 kg/m3 for air shipments and 333kg/m3 for maritime shipments.
If you are shipping with our rates you will not be able to open a ticket for the return shipment directly via the panel in case of delay, damage or loss. You will need to contact our support team for assistance: via email at support@sendcloud.com make sure you provide the tracking number, parcel description (size, characteristics), content description, and invoice.
Shipping to the Islands
Baleares Express (Express B2B and B2C Delivery)
Delivered two working days after its admission. To/From Baleares-Continental Spain.
Shipping method features:
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Proactive management of incidents
- Pickup (from 'Small Shop' plans and up).
- Online tracking
- Basic Insurance is included
For more information, please visit Correos Express Baleares Express .
Canarias Express (Coming soon: Express B2C and B2B Delivery)
To/From Canarias-Continental Spain. Guaranteed next day delivery after its admission in Gran Canaria and Tenerife. And two working-days delivery for the rest of the Canarias Islas Menores. Note: Customs times are not considered on the delivery time frame.
Shipping method features:
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Proactive management of incidents
- Pickup (from 'Small Shop' plans and up).
- Online tracking
- Basic Insurance is included
Characteristics of the parcel for Baleares Express and Canarias Express:
- Maximum weight 40kg per parcel
- Maximum measurements: 240 cm , adding length, height and width (the longest measurement must not exceed 120 cm).
- Volumetric weight: In case the real weight of your shipment is less than the volumetric weight, it will be invoiced applying a conversion of 167 kg/m3 for air shipments and 333kg/m3 for maritime shipments.
For more information, please visit Correos Express Canarias Express.
Paq24 Baleares Entrega en Puntos de Servicio (Service point delivery)
National service point delivery for shipments to and from the Balearic islands. Ship parcels directly to a Correos Express office, so your customer can pick it up on their preferred time.
Shipping method features:
- 2 delivery attempts
- Mobile phone number is mandatory
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
- Service days: Monday - Friday (except national and regional holidays)
- Free pickup (from Small Shop plans and up).
- Proactive management of incidents
- Delivery confirmation
- POD (Proof of Delivery)
- Basic Insurance is included
- Lead Times: 24h
Pickup notifications:
Receiver will get 3 sms alerts from Correos Express:
- When parcel has arrived at Correos Office
- 5 days after arrival
- 10 days after arrival and last reminder
- 15 days at a Correos office; on the 15th day they will be returned to sender
- If not picked up incurring additional costs.
Characteristics of the parcel Paq24 Entrega en Puntos de Servicio:
- Maximum size: 240 cm, total sum of length, height and width (the longest side cannot exceed 120 cm)
- Maximum weight: 40 kg per package
- Volumetric weight: In case the real weight of your package is lower than the volumetric weight, invoice will be calculated by converting 167kg/m3 for land shipments and 333kg/m3 for maritime shipments.
International Shipping
Correos Express Internacional Estandar
Affordable door-to-door delivery in Europe via land. Delivery times are between the 2-3 days in the main countries of the European Union.
Shipping method features:
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence)
- Service days: Monday - Friday (except national and regional holidays)
- Proactive management of incidents
- Free pickup (from Small Shop plans and up)
- Online tracking
- Basic insurance is included
Characteristics of the parcel International Express:
- Maximum weight 40kg per parcel
- Maximum measurements: 240 cm , adding length, height and width (the longest measurement must not exceed 120 cm).
- Volumetric weight: In case the real weight of your shipment is less than the volumetric weight, it will be invoiced applying a conversion of 167 kg/m3 for air shipments and 333kg/m3 for maritime shipments.
For more information, please visit Correos Express Internacional Estandar.
Correos Express Internacional Express
Worldwide express delivery from door-to-door with optimal transit times.
Shipping method features:
- 2 delivery attempts
- LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence)
- Service days: Monday - Friday (except national and regional holidays)
- Proactive management of incidents
- Free pickup (from Small Shop plans and up)
- Online tracking
- Basic insurance is included
Characteristics of the parcel International Express:
- Maximum weight 40kg per parcel
- Maximum measurements: 240 cm , adding length, height and width (the longest measurement must not exceed 120 cm).
- Volumetric weight: In case the real weight of your shipment is less than the volumetric weight, it will be invoiced applying a conversion of 167 kg/m3 for air shipments and 333kg/m3 for maritime shipments.
For more information, please visit Correos Express Internacional Express.
Export documentation
Only for Canary Islands, Ceuta, Melilla and outside of the European Union:
- Commercial Invoice- 3 copies
- Declaration Form In Spanish - 3 copies, you must download and fill the information requested, client's VAT number must be valid by the local authorities, for example deliveries in Canary Islands require the recipients to be registered at the ATC (Agencia Tributaria de Canarias), the same applies for each destination.
Both forms need to be located outside the box, in a special envelope for the customs authorities.
Pickups
To schedule a Pickup with Correos Express please read here.
Claim procedure
All shipments with Correos Express have a coverage of 5,92€ per kg in case of loss or damage.
All damaged claims must include document of proof by Correos Express of damage, recipient must refuse delivery due to visible damages on the packaging.
All claims must include the signed pickup report or the 'carta de porte', as proof the parcel was given to Correos Express.
Delayed shipments can also be claimed for reimbursing shipping costs. Not applicable if deliveries are delayed for extraordinary circumstances: pandemics, natural disasters, etc.
Insured shipments
Do you want to insure your shipments for a higher value? This is possible with the help of our Sendcloud Insurance.
For claims you will need to open a ticket. See how to here.
Surcharges
Undeliverable goods:
Returned parcels due to the absent receiver or incomplete address will incur a surcharge, the value will be the same as the outbound shipment.
Excess size:
The 5kg service will be invoiced for every fraction of 60 cm that exceeded the maximum size allowance: (l+w+h=240 cm and no side can exceed 120 cm)
Zoning:
If a parcel is created with a sender address in one zone, but the pickup is in a different zone, the rate difference will be surcharged.
No label:
Correos Express drivers are instructed not to provide any labels, in case a label is requested from the driver an additional surcharge of 0,50€ + shipping costs will be applied. Keep in mind that the labels provided will send parcels to the address on the contract (Sendcloud), we advise you to always print your labels beforehand to avoid additional costs and delays.
Like every carrier, Correos Express has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with Correos Express, you automatically agree to the following conditions:
General Transport Conditions
Please note that in case of deviations from the above conditions, the carrier can charge a surcharge.