Correos Express shipping conditions

Purpose: This guide provides a comprehensive overview of the shipping conditions for the commercial carrier Correos Express in Spain.

Shipping Methods (National)

Special conditions

• Volumetric weight: This refers to the space a package occupies during transit (its physical size). Carriers use volumetric weight to ensure shipping costs accurately reflect the parcel's size in relation to its actual weight. They will always charge based on the higher value between the actual weight and the calculated volumetric weight. More information is available in our Help Center article: How to calculate & automate parcel volumetric weight.
• Recipient unavailable: If the recipient is unavailable, the parcel may be left in a mailbox or delivered to a neighbour if deemed appropriate. The recipient will be informed of any alternative delivery.
• Undeliverable parcel: If delivery cannot be completed, the parcel will be returned to the sender. Please note that this may incur additional charges, which are non-refundable.

Home and Business Delivery

Service Point Delivery

Shipping Methods to the Islands (National)

Home delivery

Service point delivery

Shipping Methods (International)

Special conditions

• Volumetric weight: This refers to the space a package occupies during transit (its physical size). Carriers use volumetric weight to ensure shipping costs accurately reflect the parcel's size in relation to its actual weight. They will always charge based on the higher value between the actual weight and the calculated volumetric weight. More information is available in our Help Center article: How to calculate & automate parcel volumetric weight.
• Recipient unavailable: If the recipient is unavailable, the parcel may be left in a mailbox or delivered to a neighbour if deemed appropriate. The recipient will be informed of any alternative delivery.
• Undeliverable parcel: If delivery cannot be completed, the parcel will be returned to the sender. Please note that this may incur additional charges, which are non-refundable.

Home delivery

Export documentation

Applicable for international shipments (outside European Union and special territories like Canary Islands, Andorra, Ceuta, and Melilla).
More information is available in our Help Center articles: How to ship internationally with Sendcloud.

Required Documents

• Commercial Invoice
  • Print 5 copies
    • To automatically download your pre-filled customs documents when you create a label, in the Sendcloud panel go to Shipping > Printing options > Customs documents > Check the option Print customs documents with labels. Select the printer, the format and the number of copies.
    • To download your pre-filled customs documents after label creation, go to Created orders in Sendcloud > Click the eye icon > Actions > Download Customs Declaration.
• Sales Invoice
  • Print 5 copies
    • Download it from your webshop.
• Packing Slip (optional): How can I download picking lists and packing slips?
  • Print 5 copies
  • To download your packing slip, in the Sendcloud panel, go to Shipping > Created labels > Select the order/s by checking the box next to them > Click the arrow next to "Cancel" to open a drop-down menu and select Packing slip > Click Print.

Place all 15 documents (5 CN23/Commercial Invoice  + 5 purchase invoices + 5 packing slip) inside a transparent envelope and attach it securely to the outside of the parcel.

VAT & EORI

• VAT and EORI number of the sender are mandatory for shipments outside the EU.
  • Learn more about your EORI and VAT number in our Help Center article: International shipping: VAT & EORI numbers.

HS Codes

• The Harmonized System code used to classify the type of product.
  • Use our practical guide and HS Code finder tool to correctly classify your items. Or check the European Commission official website.

Pick-ups

General features

• To ship with Correos Express, it is mandatory to schedule a pickup.
• Pick-up address: This carrier does not copy the Address 2 line field. All address information needs to be on Address 1 line (300 characters max.).
• Always keep your proof of handover until all your parcels are successfully delivered. You can do this by asking the driver to sign your pickup report. This document is essential if you ever need to file a claim. You can find more information on how to create one in our Help Center article: How to create a pickup report.
• Please note that pickup times are subject to local office availability and may be affected during peak seasons or force majeure events.
• A surcharge of €2.50 will be applied if the pickup could not take place due to one of the following reasons:
  • No parcels to be picked up.
  • Parcels are not ready to be picked up when the driver arrives at the pickup address.
  • The address provided is wrong or incomplete.
  • The contact person is absent, and the driver can not reach them.

Incidental Pick-up

For the carrier to pick up your parcels on an as-needed basis, you'll need to schedule a one time collection after you've created your shipping labels.

Scheduling process

• Free Subscription Users: If you're on the Free plan, please contact our Customer Support Team at support@sendcloud.com to request it. Once your request is confirmed, we will send you an email notification.
  • Requested information:
    • Company name:
    • Contact person:
    • Full address (including street number, floor, doorbell, etc.):
    • Postal Code:
    • Town/City:
    • Phone number (Spanish number):
    • Email:
    • Number of packages to collect:
    • Total weight:
    • Package size (envelope, small, medium, or large):
    • Remarks: Any additional information relevant for the carrier.
    • Collection date (must be at least 24 hours after the request):
    • Preferred time (subject to local office availability):
• Lite Subscription Users Onwards: You can easily schedule an incidental pick-up directly from Sendcloud panel. Follow our step-by-step guide in our Help Center article: How can I request a parcel pickup?

Conditions

• Minimum Shipments: 1 parcel per pickup
• Pickup Days & Times:
  • Monday to Friday
  • Morning shift: 10:00 - 2:00h
  • Afternoon shift: 3:00 - 7:00h
• Request Timing:
  • Morning pick-ups: can be scheduled up until 4 PM on the previous business day.
  • Afternoon pick-ups: can be schedule up until 12 PM (noon) on the same day as the pickup.
• No Parcels for Pickup? If you have no parcels for a scheduled pickup, please contact our Customer Support Team immediately to cancel it. Failure to do so may result in a surcharge.

Pricing

• Free Subscription Users: €2 per pickup (1 to 5 parcels) + €0.40 per additional parcel.
• Lite Subscription Users Onwards: Free of charge.

Recurring Pick-up

For the carrier to pick up your parcels from a specified location on a consistent basis (e.g., daily, weekly), you can pre-schedule regular collections.

Scheduling process

• Free Subscription Users: If you're on the Free plan, please refer to the incidental pick-up section.
• Lite Subscription Users Onwards:  You can easily schedule a recurring pick-up directly from Sendcloud panel. Follow our step-by-step guide in our Help Center article: How can I request a parcel pickup?

Conditions

• Minimum Shipments: 3 parcels per pickup
• Minimum Shipments: 99 parcels per pickup
• Pickup Days & Times:
  • Monday to Friday
  • Morning shift: 10:00 - 2:00h
  • Afternoon shift: 3:00 - 7:00h
• Request Timing: You must request your pickup:
  • 2 business day in advance during low season
  • 4 business days in advance during high season
• If you don't have parcels to be picked up, please contact the local office to notify them. Failed pickups due to parcels not being prepared on time or being absent may result in a surcharge.

Pricing

• Lite Subscription Users Onwards: Free of charge.

Drop-offs

General features

The drop-off service at a parcel shop is not available with Correos Express. Therefore, a pick-up is required. Please refer to the pick-up section for more information.

Claims Process

If you ship using Sendcloud's rates, Sendcloud acts as the intermediary between you and [carrier]. In case of any incidents with your parcels, you can open a claim directly through the Support panel in your Sendcloud account. For more information in this regard, please refer to Sendcloud’s article: How do I start an investigation or file a claim for my parcel?

This process ensures that all necessary documents are collected, resulting in a complete claim file that the carrier can process as quickly as possible.

Claim deadlines & Required documentation

Compensation policy

National claims

International claims

* SDR (Special Drawing Rights) are units of account used by the International Monetary Fund (IMF) and represent a claim to a country’s currency.

Resolution time (estimated)

Once the claim is submitted to the carrier, we typically receive a response within 15 days. Please note that this is an indicative timeline, and the actual resolution time is subject to the carrier's internal processes and can vary.

Sendcloud insurance

Do you want to insure your shipments for a higher value? This is possible with the help of our insurance: Sendcloud Shipping Protection (XCover).

More information is available in our Help Center article: How do I start an investigation or file a claim for my parcel?

Surcharges

The carrier will apply surcharges to your invoice if a parcel you ship does not meet the criteria laid out in their shipping conditions. We have created the following article so you can take all necessary action to avoid having to pay unwanted surcharge fees on your invoice: Correos Express surcharges.

Package Content Restrictions

Prohibited items

Correos Express does not accept certain items for shipment. If you ship these items, they cannot be covered by the carrier's insurance and will be excluded from any compensation. Please note that this list is not exhaustive.

Items that CANNOT be sent (Prohibited):

• Cash, jewellery, precious metals.
• Art objects, antiques, valuable documents (titles, securities, shares, etc.).
• Objects that, by their nature or packaging, may harm people or other shipments.
• Dangerous goods (flammable, explosive, corrosive, radioactive, etc.).
• Living beings (animals or plants if special permits are required).
• Firearms.
• Drugs and narcotics.
• Pornographic material.
• Biological or infectious materials.
• Organs or human remains.
• Live or dead animals.
• Plants that require special permits.
• Perishable products (food requiring refrigeration or very strict delivery times).

Items that are NOT insured (though they can be sent at your own risk):

• Tobacco and its derivatives.
• Alcoholic beverages.
• Furs.
• Non-infectious biological samples.
• Personal effects.
• Objects that are not properly packaged.

For more information in this regard, please refer to Correos Express’ conditions: Términos y condiciones de transporte (only in Spanish).

Label Validity, Updates & Cancellation

Understanding the ins and outs of label validity, updates, and cancellations helps in managing your shipments efficiently, avoid unexpected costs, and keeping your shipping process hassle-free.

Label validity

Make sure you use the label to ship your package before it expires:

• InPost labels are valid for 90 days after creation.

Label update

• Address change:
  • Parcel not yet shipped: you can easily correct the address by cancelling the original label and creating a new one. Using the "Duplicate" feature can simplify this process.
    • Steps to Cancel a Shipment or Label:
      1. Go to the Created Labels overview and select the shipment(s) you wish to cancel.
      2. In the dropdown menu (next to "Print label"), click "Cancel."
      3. Confirm the cancellation. The label will automatically move to the "Cancelled" tab.
    • Steps to Duplicate a Label (for creating a new one with corrections):
      1. Edit the original label in your panel by clicking on the eye icon next to it.
      2. Select the "Edit new label" option from the dropdown menu of the "Actions" button.
      3. Modify the data you need to change (e.g., the address).
      4. Confirm the label creation.
      5. You will find the new label in the "Created Labels" tab.
  • Parcel Has Already Been Shipped: you will need to contact our Customer Service department directly. They will be able to assist you with the process for an address correction in transit.

Cancellation deadline

If you don't use a label, it's essential to cancel it to avoid being charged.

• If you cancel the label before 23:59 on the day of creation, you will not be charged.
• If you cancel it within 42 days of its creation, the costs for this shipment will be corrected on your next invoice.
• After 42 days, it will no longer be possible to cancel or request a refund for the label.

For more details, you can consult the following article: How to cancel my shipment?

Direct Contract Shipping

You can easily integrate your direct contract with Correos Express into your Sendcloud account. Our Correos Express contract activation guide explains how to connect your contract, allowing you to ship under your own terms and conditions.

When you choose to ship with Correos Express, you are agreeing to their General Transport Conditions. For complete details, please find the link below:

General Transport Conditions