Chronopost shipping conditions (France)

Purpose: view the conditions of French shipping carrier Chronopost so you can select an appropriate shipping method for your parcels.    

Attention: 27/10/2020 Chronopost International Nigeria, destination temporarily suspended:

Chronopost informs us that following the violent demonstrations and military blockades currently underway in Nigeria, no deliveries or parcel collections are currently possible. 

Shipping methods within France

Chrono 10

Service Presentation

Home delivery before 10am to more than 25,000 towns in mainland France and Monaco.

Shipping method features:

• Shipments are handled from Monday to Saturday morning for delivery from Monday to Friday (except public holidays).
• Delivery against signature and/or commercial stamp
• Return to collection points in case of unsuccessful delivery 
• Some regions of France are outside the scope of Chrono 10 delivery. Click here for a list of unavailable postcodes. 
• General conditions Chrono 10

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 150 cm
• Maximum dimensions: L+ 2h + 2l ≤ 300 cm

Chrono 13

Service Presentation

Delivery before 1 p.m. the next day, everywhere in mainland France and Monaco.

Shipping method features:

• Monday to Friday delivery (except public holidays)
• Delivery to recipient against signature
• Re-delivery points in the event of unsuccessful delivery 
• Some regions of France are outside the scope of Chrono 13 delivery. Click here for a list of unavailable postcodes. 
•  
• General conditions Chrono 13

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 100 cm
• Maximum dimensions: L+ 2h + 2l ≤ 250 cm

Chrono 18

Service Presentation

Home delivery before 6 pm, to Metropolitan France and Monaco.

Shipping method features:

• Delivery from Monday to Friday (except public holidays)
• Delivery to the recipient against signature
• Return to collection points in case of unsuccessful delivery 
• General conditions Chrono 18

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 150 cm
• Maximum dimensions: L+ 2h + 2l ≤ 300 cm

Chrono Relay

Service Presentation

Delivery in France of your parcels the next day before 13h by Pickup relay express, in metropolitan France from Monday to Friday, except public holidays.

Shipping method features:

• Delivery from Monday to Friday (except public holidays)
• Delivery to the recipient against signature
• Return to collection points in case of unsuccessful delivery 
• Available as relay points for withdrawal for 7 consecutive days
• Take advantage of over 11,000 relays and lockers in mainland France
• Next day delivery before 1pm
• General conditions Chrono Relay

Characteristics of the parcel: 

• Maximum weight: 20 kg
• Maximum length: 100 cm
• Maximum dimensions: L+ 2h + 2l ≤ 250 cm

Chrono Shop2Shop

Service Presentation

Delivery in France from pickup point to pickup point, in 2 to 4 days, in one of the 16,000 pickup relays available in metropolitan France, from Monday to Saturday. 

Shipping method features:

• Delivery from Monday to Saturday
• Delivery to the recipient on presentation of the QR code and the identity card
• Take advantage of a network of 16,000 relays in France
• Notification sent by email and SMS (on option)

Characteristics of the parcel: 

• Maximum weight: 20kg

• Maximum length: 100 cm

• Maximum parcel dimensions : L + 2h + 2l = 250 cm

Chrono 2Shop Direct (with direct contract)

Service Presentation

Delivery in France in 2 days in one of the 16,000 pickup relays available in metropolitan France, from Monday to Saturday. 

Shipping method features:

• Delivery from Monday to Saturday
• Delivery to the recipient on presentation of the Pickup Pass and the identity card
• Available in relay points for withdrawal for 7 consecutive days
• Take advantage of a network of 16,000 relays in France
• Delivery in Pickup point on 2 days in average
• Notification sent by email and SMS (on option)

Characteristics of the parcel: 

• Maximum weight: 20 kg
• Maximum dimensions: L+ 2h + 2l ≤ 250 cm

Shipping methods to the EU & Switzerland

Chrono Classic

Service Presentation

Express delivery in 2 to 4 days to 27 European countries.

Note: this timeframe is only indicative and Chronopost does not reimburse shipping costs for delays with this shipping method. 

Shipping method features:

• Delivery to the recipient against signature
• General conditions Chrono Classic

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 150 cm
• Maximum dimensions: L+ 2h + 2l ≤ 300 cm

Chrono Relais Europe

Service Presentation

Send your parcels to 32,000 relays in Europe in 2 to 4 days.

Shipping method features:

• Delivery to the recipient against signature
• Delivery from Monday to Friday (except public holidays)
• Eligible countries: Belgium / Netherlands / Luxembourg / Germany / Sweden / Spain / United Kingdom / Portugal / Switzerland / Estonia / Latvia / Lithuania / Austria / Denmark / Finland / Hungary / Poland / Czech Republic.
• General conditions Chrono Relais Europe

Characteristics of the parcel: 

• Maximum weight: 20 kg
• Maximum length: 100 cm
• Maximum dimensions: L+ 2h + 2l ≤ 200 cm

International shipments

Chrono Express

Service Presentation

Express delivery of your packages from 1 to 4 days to the European Union and the rest of the world.

Shipping method features:

• Delivery to the recipient against signature
• Customs document and invoice in triplicate to be attached to the package for shipments outside the EU
• Chrono Express Terms and Conditions

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 150 cm
• Maximum dimensions: L+ 2h + 2l ≤ 300 cm

Pickups

Fixed pickups are possible starting at a minimum of 5 parcels per collection.

How to schedule pickups:

If you're interested in a fixed pickup and you ship a minimum of 5 parcels per collection, you can reach out to our Customer Support team. The collection request will be processed at Chronopost within 2-5 business days.

Pickup information:

• The pickup - if the minimum amount of 5 parcels per collection is reached - is free of charge
• The collection time slots depend on your ZIP code. You can give a preference that we will forward to Chronopost. We will let you know what the exact time slot is before the first collection. Collection time slots are between 9:00 - 19:00h.
• If no collection took place for whatever reason, it will automatically be rescheduled for the following working day. However, it's still advised to reach out to Chronopost.
• There are no collections on Saturdays and Sundays
• If you want to change or cancel a collection, please share this information with Chronopost (at least a week in advance)

Surcharges

The carrier may apply additional costs in the form of surcharges should parcels fail to meet the terms and conditions as listed above. Below lists some situations in which surcharges may be levied. Please note that this list is not exhaustive and other surcharges may be applied at the discretion of the carrier. 

• Chronopost reserves the right to invoice any parcel by volumetric weight as soon as the volumetric weight is twice greater than the actual weight (  L x W x H / 5000 = Volumetric Weight  ).
• Non-standard packages: € 45 per package
• Delivery in Corsica: 19.60 € per package 
• Return sender: € 8 per package 
• Additional after-sales service: € 16 per shipment
• This concerns all shipments blocked in France or at destination requiring a processing to bring the invoice into conformity or any other document necessary for customs clearance missing or erroneous.
• Chrono Classic remote international zone: € 9 per package. Price to be added to the transport price for any Chrono Classic package destined for a remote international area.
• Chrono Express remote international zone: € 17 per package. Price to be added to the transport price for any Chrono Express package bound for a remote international area.
• Remote international zone Chrono Relais Europe: € 9 per package. Price to be added to the transport price for any Chrono Relais Europe package bound for a remote international area
• Areas difficult to access in mainland France: € 5 per package. Price to be added to the transport price for any package destined for an area difficult to access

Restricted products

In general, the below products are excluded from shipment:

• All goods covered by national and international regulations on dangerous products such as, but not limited to: ammunition, gases, flammable, radioactive, toxic, infectious or corrosive materials, as  well as all objects which, by their nature or their packaging, may present a danger to driving or handling personnel, the environment, the safety of transport equipment, or damage other packages transported, vehicles or third parties; 
• Jewels, timepieces, precious stones and metals, currencies, currencies, banknotes, financial  or transferable  securities, securities or means of payment, debt securities or commercial paper, gift vouchers, telephone cards or equivalent, as well as in general any paper document or other medium allowing a fungible payment and/or subject to the legality of the transport of funds;
• Animals or living or dead beings, plants, temperature-controlled goods or perishable goods, as well as any product subject to excise duty under suspension of duties;
• Firearms, weapons of war or collection loaded or unloaded, narcotic    drugs, psychotropic drugs, works of art, antiques, publications or audiovisual media prohibited by any applicable law or regulation;
• Responses to calls for tenders, pre-qualification files for the award of contracts and copies of exams,
• Internationally, items falling under the above restrictions cannot be handled, as well as furs and items not admitted for import into the country of destination.

Loss and damage

Note: all claim must be opened within 3 days following the parcel's delivery for national shipment, and within 21 days for international shipment.

Destinations not served

Destinations not served by Chrono Express

North Korea, Crimea, Syria, Tajikistan, Turkmenistan, Yemen

Destinations not served by Chrono Classic

Canary Islands, Ceuta, Melilla, Büsingen, Helgoland Island, Faroe Islands, Greenland, Aland Island, Mount Athos, Vatican, Campion d'Italia, Livigno, San Marino, Gibraltar, Jersey, Guernsey, Isle of Man, Andorra, Cyprus , Malta, Montenegro, Kosovo, Macedonia, Albania, Ukraine, Moldova, Belarus, Russia, Turkey.