Chronopost shipping conditions (France)

Flash info - Chronopost - International - Mayotte : public holiday the 29th October 2020:

Chronopost informs us that Thursday 29 October 2020 will be a public holiday in Mayotte. Consequently, no collection or delivery will be made on this day. Activity will resume on Friday, October 30th.  

Purpose: view the conditions of French shipping carrier Chronopost so you can select an appropriate shipping method for your parcels. 

• Chrono 10
• Chrono 13
• Chrono 18
• Chrono Relay
• Chrono Classic
• Chrono Relais Europe
• Chrono Express
• Surcharges
• Restricted products

Shipping methods within France

Chrono 10

Service Presentation

Home delivery before 10am to more than 25,000 towns in mainland France and Monaco.

Shipping method features:

• Shipments are handled from Monday to Saturday morning for delivery from Monday to Friday (except public holidays).
• Delivery against signature and/or commercial stamp
• Return to collection points in case of unsuccessful delivery 
• General conditions Chrono 10

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 150 cm
• Maximum dimensions: L+ 2h + 2l ≤ 300 cm

Chrono 13

Service Presentation

Delivery before 1 p.m. the next day, everywhere in mainland France and Monaco.

Shipping method features:

• Monday to Friday delivery (except public holidays)
• Delivery to recipient against signature
• Re-delivery points in the event of unsuccessful delivery 
• General conditions Chrono 13

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 100 cm
• Maximum dimensions: L+ 2h + 2l ≤ 250 cm

Chrono 18

Service Presentation

Home delivery before 6 pm, to Metropolitan France and Monaco.

Shipping method features:

• Delivery from Monday to Friday (except public holidays)
• Delivery to the recipient against signature
• Return to collection points in case of unsuccessful delivery 
• General conditions Chrono 18

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 150 cm
• Maximum dimensions: L+ 2h + 2l ≤ 300 cm

Chrono Relay

Service Presentation

Delivery in France of your parcels the next day before 13h by Pickup relay express, in metropolitan France from Monday to Friday, except public holidays.

Shipping method features:

• Delivery from Monday to Friday (except public holidays)
• Delivery to the recipient against signature
• Return to collection points in case of unsuccessful delivery 
• Available as relay points for withdrawal for 7 consecutive days
• Take advantage of over 11,000 relays and lockers in mainland France
• Next day delivery before 1pm
• General conditions Chrono Relay

Characteristics of the parcel: 

• Maximum weight: 20 kg
• Maximum length: 100 cm
• Maximum dimensions: L+ 2h + 2l ≤ 250 cm

Shipping methods to the EU & Switzerland

Chrono Classic

Service Presentation

Express delivery in 2 to 4 days to 27 European countries.

Shipping method features:

• Delivery to the recipient against signature
• General conditions Chrono Classic

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 150 cm
• Maximum dimensions: L+ 2h + 2l ≤ 300 cm

Chrono Relais Europe

Service Presentation

Send your parcels to 32,000 relays in Europe in 2 to 4 days.

Shipping method features:

• Delivery to the recipient against signature
• Delivery from Monday to Friday (except public holidays)
• Eligible countries: Belgium / Netherlands / Luxembourg / Germany / Sweden / Spain / United Kingdom / Portugal / Switzerland / Estonia / Latvia / Lithuania / Austria / Denmark / Finland / Hungary / Poland / Czech Republic.
• General conditions Chrono Relais Europe

Characteristics of the parcel: 

• Maximum weight: 20 kg
• Maximum length: 100 cm
• Maximum dimensions: L+ 2h + 2l ≤ 200 cm

International shipments

Chrono Express

Service Presentation

Express delivery of your packages from 1 to 4 days to the European Union and the rest of the world.

Shipping method features:

• Delivery to the recipient against signature
• Customs document and invoice in triplicate to be attached to the package for shipments outside the EU
• Chrono Express Terms and Conditions

Characteristics of the parcel: 

• Maximum weight: 30 kg
• Maximum length: 150 cm
• Maximum dimensions: L+ 2h + 2l ≤ 300 cm

Surcharges

The carrier may apply additional costs in the form of surcharges should parcels fail to meet the terms and conditions as listed above. Below lists some situations in which surcharges may be levied. Please note that this list is not exhaustive and other surcharges may be applied at the discretion of the carrier. 

• Chronopost reserves the right to invoice any parcel by volumetric weight as soon as the volumetric weight  is twice greater  than the actual weight ( L x W x H / 5000 = Volumetric Weight ).
• Non-standard packages: € 45 per package
• Delivery in Corsica: 19.60 € per package 
• Return sender: € 8 per package 
• Additional after-sales service: € 16 per shipment
• This concerns all shipments blocked in France or at destination requiring a processing to bring the invoice into conformity or any other document necessary for customs clearance missing or erroneous.
• Chrono Classic remote international zone: € 9 per package. Price to be added to the transport price for any Chrono Classic package destined for a remote international area.
• Chrono Express remote international zone: € 17 per package. Price to be added to the transport price for any Chrono Express package bound for a remote international area.
• Remote international zone Chrono Relais Europe: € 9 per package. Price to be added to the transport price for any Chrono Relais Europe package bound for a remote international area
• Areas difficult to access in mainland France: € 5 per package. Price to be added to the transport price for any package destined for an area difficult to access

Restricted products

In general, the below products are excluded from shipment:

• All goods covered by national and international regulations on dangerous products such as, but not limited to: ammunition, gases, flammable, radioactive, toxic, infectious or corrosive materials, as well as all objects which, by their nature or their packaging, may present a danger to driving or handling personnel, the environment, the safety of transport equipment, or damage other packages transported, vehicles or third parties; 
• Jewels, timepieces, precious stones and metals, currencies, currencies, banknotes, financial or transferable securities, securities or means of payment, debt securities or commercial paper, gift vouchers, telephone cards or equivalent, as well as in general any paper document or other medium allowing a fungible payment and/or subject to the legality of the transport of funds;
• Animals or living or dead beings, plants, temperature-controlled goods or perishable goods, as well as any product subject to excise duty under suspension of duties;
• Firearms, weapons of war or collection loaded or unloaded, narcotic  drugs, psychotropic drugs, works of art, antiques, publications or audiovisual media prohibited by any applicable law or regulation;
• Responses to calls for tenders, pre-qualification files for the award of contracts and copies of exams,
• Internationally, items falling under the above restrictions cannot be handled, as well as furs and items not admitted for import into the country of destination.

Destinations not served

Destinations not served by Chrono Express

North Korea, Crimea, Syria, Tajikistan, Turkmenistan, Yemen

Destinations not served by Chrono Classic

Canary Islands, Ceuta, Melilla, Büsingen, Helgoland Island, Faroe Islands, Greenland, Aland Island, Mount Athos, Vatican, Campion d'Italia, Livigno, San Marino, Gibraltar, Jersey, Guernsey, Isle of Man, Andorra, Cyprus , Malta, Montenegro, Kosovo, Macedonia, Albania, Ukraine, Moldova, Belarus, Russia, Turkey.