Chronopost shipping conditions (France)

Shipping Methods (National)

Home Delivery

Chrono 18 BAL

This shipping option applies only to parcels that fit through a letterbox. The determining factor is the parcel’s dimensions, not its weight. However, invoicing under this contract is based solely on weight. 

Please refer to the illustration below for the standard letterbox dimensions. 

If a parcel cannot be delivered through the letterbox, it will be redirected to a service point (not a locker), unless the sender or recipient has authorized delivery to a designated safe place.

For more information regarding this shipping method, please refer to Chronopost's website: Chronopost.

Shipping Method Conditions	Criteria
Description	Premium express delivery service for residential deliveries
Shipping options	Delivery in the letterbox, next day before 18:00, no signature
Weight conditions	minimum weight of 200 g Maximum weight of 30 kg
Dimensions	30 cm x 21 cm x 3 cm Max Length: 150 cm
Max. Girth (L+2H+2W)	300 cm
Parcel type	Small, lightweight, mechanizable parcels only
Shape conditions	Parcels must be mechanizable (standard regular shapes) Unstable or irregular shapes (spheres, cylinders, rolls) require manual handling
Proof delivery	No signature
Destinations (From)	FR
Destinations (To)	FR
Avg. Transit Time	Next day

Service Point Delivery

Shipping Methods (EU & Switzerland)

Home Delivery

Service Point Delivery

Shipping Methods (International)

Home Delivery

Return Shipping Methods (National)

Home Delivery

Return Shipping Methods (EU & Switzerland)

Home Delivery

Export documentation

Applicable for international shipments (outside European Union and special territories). More information is available in our Help Center articles: How to ship internationally with Sendcloud.

Required Documents

• Commercial Invoice
  • Print 5 copies
    • To automatically download your pre-filled customs documents when you create a label, in the Sendcloud panel go to Shipping > Printing options > Customs documents > Check the option Print customs documents with labels. Select the printer, the format and the number of copies.
    • To download your pre-filled customs documents after label creation, go to Created orders in Sendcloud > Click the eye icon > Actions > Download Customs Declaration.
• Sales Invoice
  • Print 5 copies
    • Download it from your webshop.
• Packing Slip (optional): How can I download picking lists and packing slips?
  • Print 5 copies
  • To download your packing slip, in the Sendcloud panel, go to Shipping > Created labels > Select the order(s) by checking the box next to them > Click the arrow next to "Cancel" to open a drop-down menu and select Packing slip > Click Print.

Place all 15 documents (5 CN23/Commercial Invoices + 5 purchase invoices + 5 packing slips) inside a transparent envelope and attach it securely to the outside of the parcel.

VAT & EORI

VAT and EORI number of the sender are mandatory for shipments outside the EU.

Learn more about your EORI and VAT number in our Help Center article: International shipping: VAT & EORI numbers.

HS Codes

The Harmonized System code is used to classify the type of product.

Use our practical guide and HS Code finder tool to correctly classify your items. Or check the European Commission's official website.

Pick-up

General features

Always keep your proof of handover until all your parcels are successfully delivered. You can do this by asking the driver to sign your pickup report. This document is essential if you ever need to file a claim. You can find more information on how to create one in our Help Center article: How to create a pickup report.

Please note that pickup times are subject to local office availability and may be affected during peak seasons or force majeure events.

Incidental Pick-up

The one-time collection service is not available with Chronopost. Therefore, a recurring pickup is required.

Please refer to the Recurring Pick-up section for more information.

Recurring Pick-up

For the carrier to pick up your parcels from a specified location on a consistent basis (e.g., daily, weekly), you can pre-schedule regular collections.

Scheduling process

Free Subscription Users: If you're on the Free plan, please refer to the drop-off section.

Lite Subscription Users Onwards: If you would like to schedule recurring pickups for your shipments, please contact our Customer Support Team.

Conditions

• Minimum Shipments: 100 parcels per month
• Pickup Days & Times: 
  • Monday to Friday - from 9:00 to 19:00h.
  • Collection time slots are dependent on your ZIP code. While you can provide a preference to Chronopost, we will confirm the exact final time slot before your first collection is scheduled.
• Request Timing:
  • 5 business days in advance during low season.
  • 7 business days in advance during high season.
• Cancellation & Rescheduling: If you need to cancel or reschedule your collection, please contact the local office directly to notify them. Failed pickups (due to absence or parcels not being prepared on time) may result in a surcharge.
• Failed pick-up on the carrier's side: If no collection took place, it will automatically be rescheduled for the following business day. However, it's still advised to reach out directly to Chronopost.

Pricing

Lite Subscription Users Onwards: Please contact our Customer Support Team.

Drop-off

General features

Whether you are on our Free plan or prefer the convenience, you can drop off your parcels at any Chronopost Service Point location, which you can easily find using their drop-off point finder.

Always keep your proof of handover until all your parcels are successfully delivered. This document is essential if you ever need to file a claim.

Package specifications

• Parcel Limit: There's no set parcel limit for drop-offs.
• Maximum Weight: 20 kg
• Maximum Dimensions:
  • Maximum length: 100 cm
  • Maximum girth (L + 2 x W + 2 x H): 250 cm
• The maximum weight & dimensions can vary depending on the specific shipping method you've chosen. Please refer to the Shipping Methods section for detailed information.

Claims Process

If you ship using Sendcloud's rates, Sendcloud acts as the intermediary between you and Chronopost. In case of any incidents with your parcels, you can open a claim directly through the Support panel in your Sendcloud account. For more information in this regard, please refer to Sendcloud's article: How do I start an investigation or file a claim for my parcel?

This process ensures that all necessary documents are collected, resulting in a complete claim file that the carrier can process as quickly as possible.

Claim deadlines & Required documentation

National & International claims

Compensation policy

National  claims

EU & Switzerland

Resolution time (estimated)

Once the claim is submitted to the carrier, we typically receive a response within 4-10 business days. Please note that this is an indicative timeline, and the actual resolution time is subject to the carrier's internal processes and can vary.

Shipment protection

Do you want to insure your shipments for a higher value? This is possible with the help of our insurance: Sendcloud Shipment Protection.

Surcharges

The carrier will apply surcharges to your invoice if a parcel you ship does not meet the criteria laid out in their shipping conditions. We have created the following article so you can take all necessary action to avoid having to pay unwanted surcharge fees on your invoice: Chronopost surcharges and restrictions.

Package Content Restrictions

Prohibited items

According to Chronpost Terms and Conditions, the carrier shall not accept:

• Hazardous & Dangerous Materials: Munitions, gases, flammable, radioactive, toxic, infectious, or corrosive materials, and any objects that pose a danger to handlers, the environment, transport safety, or other parcels.
• Monetary & High-Value Items: Money, currency, banknotes, precious metals, precious stones, jewelry, clocks/watches, financial/securities, debt securities, commercial paper, gift vouchers, phone cards, or similar fungible payment mediums.
• Biological & Perishable Items: Live or dead animals, plants in all forms, biological/blood samples, organs, and controlled-temperature or perishable products.
• Weapons & Illicit Items: All types of weapons (including imitation weapons), narcotics, and psychotropic drugs.
• Controversial Content: Publications or audiovisual media prohibited by applicable law, or material that breaches public order (e.g., pornographic material).
• Unique/Irreplaceable Items: Pieces of art, works of art, antiques, collector’s goods, and prototypes.
• Official/Sensitive Documents: Tenders, pre-qualification dossiers for contracts, application files, and copies of examination papers.
• Excise Goods: Any products under suspension arrangements with respect to excise duty.
• International Shipments Only (Additional Exclusions): Furs, and any objects that are prohibited from being imported by the country of destination.

Please be aware that certain goods and substances are prohibited from being sent abroad due to international regulations. Adhering to these rules is crucial to prevent customs from seizing or destroying your shipment.

Note that this list is not exhaustive. For more information in this regard, please refer to Chronpost conditions: Professional Terms and Conditions of Sale.

Label Validity, Updates & Cancellation

Understanding the ins and outs of label validity, updates, and cancellations helps in managing your shipments efficiently, avoiding unexpected costs, and keeping your shipping process hassle-free.

Label validity

Make sure you use the label to ship your package before it expires. Chronopost labels are valid for 3 months after creation.

Label update

• Address change:
  • Parcel not yet shipped: you can easily correct the address by cancelling the original label and creating a new one. Using the "Duplicate" feature can simplify this process.
    • Steps to Cancel a Shipment or Label:
      1. Go to the Created Labels overview and select the shipment(s) you wish to cancel.
      2. In the dropdown menu (next to "Print label"), click "Cancel".
      3. Confirm the cancellation. The label will automatically move to the "Cancelled" tab.
    • Steps to Duplicate a Label (for creating a new one with corrections):
      1. Edit the original label in your panel by clicking on the eye icon next to it.
      2. Select the Edit new label option from the dropdown menu of the Actions button.
      3. Modify the data you need to change (e.g., the address).
      4. Confirm the label creation.
      5. You will find the new label in the "Created Labels" tab.
  • Parcel Has Already Been Shipped: You will need to contact our Customer Support Team directly, who will be able to assist you with the process for an address correction in transit. Please note that there is no guarantee the carrier will be able to process the request before the parcel is delivered.

Cancellation deadline

If you don't use a label, it's essential to cancel it to avoid being charged.

• You can cancel the label yourself until 18:00 on the day of creation.

• If you cancel the label on the day of creation (before the applicable cutoff time), you will not be charged.

• If you cancel it within 42 days of its creation, the costs for this shipment will be corrected on your next invoice.

• After 42 days, it will no longer be possible to cancel or request a refund for the label.

For more information in this regard, please refer to Sendcloud's article: How to cancel my shipment?

Direct Contract Shipping

You can easily integrate your direct contract with Chronopost into your Sendcloud account. Our Chronopost contract activation guide explains how to connect your contract, allowing you to ship under your own terms and conditions.

Note: For detailed information on shipping methods and pricing, please contact your Chronopost account manager.

By shipping with Chronpost, you automatically accept their terms & conditions. You can review the full details here:

General Transport Conditions