Topic: In this article, we explain why you may receive a surcharge and what you should pay attention to when shipping with Chronopost.
Surcharges
When a package does not meet the carrier's terms and conditions and/or maximum dimensions, an additional fee may be applied. The surcharge will always be billed later by the carrier and then charged by Sendcloud (displayed on your invoice).
In some cases, additional costs may be applied by the carrier. Below are the situations in which this may occur (this list is not exhaustive):
- Chronopost can invoice any parcel by volumetric weight as soon as the volumetric weight is twice the actual weight (L x W x H / 5000 = Volumetric weight).
- Non standard parcels : 70€ per package
- Delivery in Corsica : 24,60€ per package with Chrono 13 and 22,60€ per package with Chrono18
- Return to sender : 9 € per package
- Non-computerised labels : 7€
- Additional service treatment : 16 € per shipment. This concerns all shipments blocked in France or to a destination that requires to bring the invoice or any other document required for customs clearance.
- Chrono Classic remote international zone: 9 € per package. This price has to be added to the shipping costs for any Chrono Classic parcel to a remote international area.
- Chrono Express remote international zone: 17 € per package. This price has to be added to the shipping costs for any Chrono Express parcel to a remote international area.
- Chrono Relais Europe remote international zone: 9 € per package. This price has to be added to the shipping costs for any Chrono Relais Europe parcel to a remote international area.
- Hard to reach zones in France: 5 € per package. This price has to be added to the shipping costs for any parcel shipped to a difficult to access area.
Note: check the list of difficult to access areas by clicking here.
Package content restrictions
In general, the following cannot be covered:
- All goods covered by national and international regulations on dangerous products such as, ammunition, gases, flammable, radioactive, toxic, infectious or corrosive materials, as well as all objects which, due to their nature or packaging, may present a danger to driving or handling personnel, to the environment, to the safety of the transport vehicles, or to damage other packages being transported, vehicles or third parties;
- Jewellery, watches, precious stones and metals, coins, currencies, banknotes, securities, or means of payment, debt securities or bills of exchange, gift vouchers, telephone cards or equivalents, as well as in general any paper document or other medium allowing to make a fungible payment and/or subject to the legality of the transport of funds;
- Alive or dead animals or beings, plants, temperature-controlled goods or perishable goods;
- Firearms, loaded or unloaded weapons, narcotics, psychotropic drugs, works of art, antiques, publications or audiovisual materials prohibited by any applicable law or regulation;
- Pre-qualification files for the awarding of contracts and examination papers,
For international shipment, the above restrictions apply, as well as furs and items that are not allowed to be imported into the country of destination.
More information on securing your shipments here (in french).
Please read the shipping conditions carefully to avoid the additional charges listed above. Make sure that you respect the allowed dimensions and that the packaging meets the criteria.
Chronopost general terms and conditions
This article is provided by Sendcloud for your information, however, the carriers can modify the conditions indicated above at any moment. In no case Sendcloud can be held responsible.