This price is to be added to the transport price for any package to Corsica.

This surcharge applies in the event of assumption of responsibility for bulky, cumbersome parcels not respecting the conditions of admission of the standard parcels conditions of admission of standard parcels as defined in article 2.1 of the General Terms of Sale.

This surcharge is to be added to the price of transport for any parcel to be sent to a difficult to access area. See more information on Difficult to Access Areas.

This surcharge applies in case of absence or delay of transmission of the compulsory additional mentions (cell phone number of the addressee and/or his e-mail address) or communication of compulsory mentions not allowing the geo-localization of the geographical address.

Shop2Shop rates are subject to a fuel surcharge. This surcharge is based on the Comité National Routier's index. The fuel surcharge varies per month. The relevant fuel surcharge percentage will be updated monthly in the Sendcloud panel. You can see it in the summary of an order, before creating the label.

This surcharge applies in case of absence or delay of transmission of the mandatory additional information (cell phone number of the recipient and/or his address) or communication of compulsory information that does not allow not allowing the geolocation of the geographical address.

This surcharge applies in the event that no parcel is taken in charge during the scheduled collection.

This surcharge applies in case of additional operational treatment of address correction following incorrect information transmitted by the sender.

This surcharge applies to any package that is mislabeled or whose label is incorrectly positioned, illegible, partially obscured, soiled, or does not allow the bar code to be read.

This surcharge applies in the event of taking charge of bulky, cumbersome packages that do not comply with the conditions of admission of standard packages as defined in Article 2.1 of the General Terms of Sale.

This price is to be added to the transport price for any package in Chrono 18 to Corsica.

This price is to be added to the price of transport for any package to Corsica.

This price is to be added to the transport price for any shipment subject to a subscription to the "Saturday delivery" option.

This surcharge applies in the event of taking charge of packages requiring manual handling as defined in the conditions defined in article 2.2 of the General Terms of Sale.

This surcharge applies for any package giving rise to a return sender for any reason whatsoever.

This surcharge applies to Classic shipments to zone 2 countries outside the European Union.

This surcharge applies to Express shipments to non-European Union countries in Zone 2.

This applies to all shipments blocked in France or at destination requiring processing to bring the invoice back into conformity or any other document required for customs clearance that is missing or incorrect. (Applicable only for Express methods & GB)

This price is to be added to the transport price for any Chrono Classic package to a remote international area.

This price is to be added to the transport price for any Chrono Express package to an international remote zone.

This price is to be added to the transport price for any Chrono Relais Europe package to a remote international zone.

This price is to be added to the price of transport for any package to a difficult-to-access area. See information on Difficult to Access Areas.

Price of customs clearance services, in the event that customs formalities are carried out, is applicable in addition to the applicable duties and taxes. They will be invoiced according to the tariffs in force depending on the country of destination and the incoterm.

• 21.20€ including VAT per customs declaration in Metropolitan France
• 21.20€ including VAT per customs declaration in the DOM 
• 29.20€ including VAT for customs declarations in the DOM with a declared value strictly above €1,000 

From the DOM to all destinations, including metropolitan France; from all origins, including metropolitan France to the DOM; from metropolitan France to a country outside the European Union, customs clearance fees may apply (VAT, customs duties, sea grants, other taxes, customs clearance services).

For shipments to Norway, Chronopost requires a PID number (an 11-character personal identification number) for customs clearance. This number is mandatory and must be included on the invoice, regardless of the shipment’s value. If the PID is missing, the package will be returned to the sender, and additional fees will be applied.

This surcharge applies to parcels shipped to the United Kingdom.

This surcharge applies to all the countries in this list.

This surcharge is based on the Comité National Routier's index. The fuel surcharge vary per month. The relevant fuel surcharge percentage will be updated monthly in the Sendcloud panel. You can see it in the summary of an order, before creating the label. More general information about this surcharge here: Fuel surcharges.

This surcharge applies for any package giving rise to a return sender for any reason whatsoever, when the package has been shipped to an international zone. The amount of the surcharge depends on the shipping methods:

• Chrono Express, Chrono 10, Chrono 13, Chrono Relais, Chrono Relais Europe: 45.20€/package
• Chrono Classic: 20.20€/Package

This surcharge applies if the mandatory information (recipient's phone number and/or email address) are missing or if the communication of the said information prevents the carrier from finding the recipient address.

This surcharge applies in case of additional operational treatment of address correction following incorrect information transmitted by the sender.

This surcharge applies in the event of taking charge of bulky, cumbersome packages that do not comply with the conditions of admission of standard packages as defined in Article 2.1 of the General Terms of Sale.

This price is to be added to the shipping costs for any package to Corsica.

This surcharge applies to packages requiring manual handling as defined in the conditions defined in article 2.2 of the General Terms of Sale.

This surcharge applies to domestic shipments that are returned to the sender for any reason. The parcel is kept at a PUDO service point for 7 days, including the day of drop-off, the day of pick-up, and weekends.

This price is to be added to the price of transport for any package to a difficult to access area. See information on Difficult to Access Areas.

This surcharge is based on the Comité National Routier's index. The fuel surcharge vary per month. The relevant fuel surcharge percentage will be updated monthly in the Sendcloud panel. You can see it in the summary of an order, before creating the label. More general information about this surcharge here: Fuel surcharges.

This surcharge applies if the mandatory information (recipient's phone number and/or email address) are missing or if the communication of the said information prevents the carrier from finding the recipient address.

This surcharge applies in case of additional operational treatment of address correction following incorrect information transmitted by the sender.

This surcharge applies in the event of taking charge of bulky, cumbersome packages that do not comply with the conditions of admission of standard packages as defined in Article 2.1 of the General Terms of Sale.

This price is to be added to the shipping costs for any package to Corsica.

This surcharge applies to packages requiring manual handling as defined in the conditions defined in article 2.2 of the General Terms of Sale.

This surcharge applies to domestic shipments that are returned to the sender for any reason. The parcel is kept at a PUDO service point for 7 days, including the day of drop-off, the day of pick-up, and weekends.

This surcharge applies to returns within the EU that are sent back to the sender for any reason. The parcel is kept at a PUDO service point for 7 days, including the day of drop-off, the day of pick-up, and weekends.

This price is to be added to the price of transport for any package to a difficult to access area. See information on Difficult to Access Areas.

2Shop Methods are subject to a fuel surcharge. This surcharge is based on the Comité National Routier's index. The fuel surcharge vary per month. The relevant fuel surcharge percentage will be updated monthly in the Sendcloud panel. You can see it in the summary of an order, before creating the label.

Chronopost reserves the right to invoice any parcel by volumetric weight (L x W x H / 5000 = Volumetric weight). This does not apply to parcels shipped with Chronopost Shop2Shop and Chronopost 2Shop.

Read our dedicated article here to learn more about how to calculate volumetric weight.

When the actual or volumetric weight of a parcel exceeds the limit allowed by the selected shipping method, the carrier applies additional charges.

How do French carriers apply these surcharges?

1. Initial label billing
   • When a user creates a shipping label, the rate is based on the selected weight range.
   • Example: Method X 0-1 kg for a 0.5 kg parcel.
2. Carrier weight verification
   • Upon pickup, the carrier weighs the parcel or applies volumetric weight calculation (L x W x H / 5000).
3. Billing adjustment if the weight is higher
   • If the actual or volumetric weight exceeds the selected range, an additional charge is applied.
   • Example: If the parcel weighs 1.5 kg (or if its volumetric weight is 1.5 kg), the billing is adjusted to the next weight bracket (Method X 1-2 kg).
4. Impact on fuel surcharge

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  • In some cases, the recalculated weight also affects the fuel surcharge, which is adjusted accordingly.

Why do users see two charges?

This process may appear as a double charge, but it consists of two separate steps:

✅ First charge: Based on the declared weight when creating the shipping label.
✅ Second charge: Adjustment based on the actual or volumetric weight of the parcel.

The carrier does not charge twice for the same label but applies a correction to reflect the final weight.