It might occur that you made a shipment and eventually decided not to send this shipment. With Sendcloud, it is easy to cancel this shipment.
Please bear in mind that the only condition is that the shipment needs to be canceled before 23:59 on the day that you made the shipment. If you do not cancel the shipment before 23:59 the same day, the costs for this shipment will be put on your next invoice.
You are able to delete shipments directly from your shipments overview. To do this, follow the instructions below.
Select the shipment(s) that you want to delete from your Created Labels overview. Select Cancel from the dropdown menu. Confirm the cancellation. The label will now be moved to your Cancelled labels tab.
You are also able to delete a shipment from the 'Shipment details'. You will then see the button 'Cancel shipment'. Clicking this button also leads to the shipment being cancelled.
Please pay attention to the different cancellation-deadlines carriers use. Below is an overview of the cancellation-deadlines from the different carriers.
|DHL DE||*See below|
*Note regarding DHL DE:
For labels created before 16:00, cancellation can be done until 17:55. After this time the labels cannot be cancelled. For labels created after 18:00, cancellation can be done within 2 hours after the announcement time (e.g., if announced at 19:00, it can be cancelled until 21:00). You will also receive a pickup report for these labels created after 18:00.
What happens when I miss the cancellation deadline?
Do not worry, you will still be able to cancel your shipment within 42 days after creating the shipment. The costs for this shipment will be corrected on your next invoice. If you do not manage to cancel your shipment within those 42 days the costs of the shipment can no longer be credited.