Purpose: learn how to avoid unwanted DPD surcharges when your package does not meet the carrier shipping conditions.
Important: To dispute a DPD surcharge, submit your request within 14 days of the invoice date, including all required evidence. This includes photos of the shipment's dimensions (with a measuring tape) and a photo of the shipment on a scale.
You can file your dispute on the Support page in your Sendcloud panel. Please note that missing any required details or submitting after the 14-day period may result in the carrier rejecting your dispute.
Surcharge over size and oversize weight - 44.50 EUR
This surcharge is applied when your parcel exceeds the maximum weight and dimensions as described in DPD's shipping conditions. If a parcel is too heavy or too large, it must be taken off the automated sorting belt and manually processed, resulting in the additional fee.
If you are shipping overseas, also consider the volumetric dimensions of your package. If the L x W x H / 5000 is higher than 31.5kg, you can also expect to receive this surcharge.
Dimensions
- Longer than 175cm length
- Above 31.5kg weight
- Belt circumference larger than 300cm (1x length + 2x width + 2x height).
How can I prevent this surcharge?
To avoid this surcharge, we advise you to stay broad in terms of parcel dimensions and weights. Packages are measured and weighed by specially calibrated equipment, however measurement differences can occur. Always allow yourself some additional room to ensure you won't exceed the dimensions. DPD advises to stay 15cm below the maximum belt circumference. Click here for more packing tips.
Surcharge package return to sender - shipping costs + 2.85 EUR
If a parcel cannot be delivered, it will be returned to you at your normal return cost in addition to a 2.85 EUR surcharge. This surcharge is applied if the parcel is refused by the recipient.
How can I prevent this surcharge?
Make sure your customer's address is correct before creating your label. Activate tracking email notifications so your customer is aware that the parcel is due to be delivered.
Surcharge remote area - price varies per area*
DPD also delivers your shipments to remote and difficult to reach areas (including islands and ski areas). The transit time for these areas is therefore longer than average, resulting in an additional surcharge.
How can I prevent this surcharge?
Check if a shipment concerns a remote area by checking the link (in Dutch) below. For Belgian customers, this is viewed on the invoice as an island surcharge.
Pricing
Country |
Price (€) |
---|---|
the Netherlands |
7.70 |
Croatia |
20.65 |
Denmark |
9.00 |
Estonia |
20.65 |
Finland |
25.00 |
France |
22.50 |
Germany |
12.00 |
Greece |
20.65 |
Italy |
20.65 |
Norway |
80.00 |
Portugal |
52.00 |
Spain |
34.00 |
Sweden |
15.00 |
United Kingdom |
20.00 |
Non standard package (NSP)
- <10% of the total number of DPD packages is an NSP: €1.75 per NSP package
- 10% to 15% of the total number of DPD packages is an NSP: €2.75 per NSP package
- >15% of the total number of DPD packages is an NSP: €4.75 per NSP package
A non-standard package allowance can be applied for parcels which fall under any of the below criteria. This list is not exhaustive - always double check the DPD shipping conditions before shipping.
Your package:
- Has a length or diagonal measurement > 130cm and ≤ 175cm (maximum length);
- Is heavier than 20kg and lighter or equal to 31.5kg (maximum weight)
- Has unstable, irregular shapes (sphere, cylinder, roll)
- Has a poorly legible label or missing shipping label.
Manual interventions - 2.85 EUR
A surcharge applies for modifications that cannot be performed using standard DPD software and
which therefore require manual processing by a DPD staff member.
Compiling export costs
When you send a shipment outside of the EU, extra costs might apply for compiling export documents.
Shipping to UK: €3.69
*Shipping to CH, NO IS, LI, BA, RS: €29.79
*When you ship to one of these (CH, NO IS, LI, BA, RS) destinations and you use more than 3 HS codes, another surcharge of €2.85 will apply.
To avoid the above mentioned surcharges, please carefully read the shipping conditions, make sure you stay well within the permitted dimensions and, of course, select the right network for your package.