Purpose: This article answers frequently asked questions on how Sendcloud invoices your subscription plan, whether monthly or annual.
The Sendcloud subscription plans have been updated. If the subscriptions shown in the banner above don’t match your current subscription plan, and you’d like to know more, please click here.
Paid subscriptions
Sendcloud offers three paid subscriptions: Lite, Growth and Premium. You can select or change a plan directly from your account here.
For more information regarding which plan is best for you and the needs of your business, you can always contact us via the support section of your Sendcloud account or check our website to compare all plans.
When do we debit your account?
Paid monthly subscriptions are billed on the 1st of each month with a fixed monthly fee. On the same day, label fees are charged based on the number of labels created in the previous month, excluding cancelled or unused labels. For more details, refer to our article on Shipment invoicing.
Yearly subscriptions are charged once a year on the date your subscription began.
Sendcloud will make several attempts to debit your account:
- Our system will attempt to collect the money for the first time shortly after the invoice is created. This can be either right after it is sent to you and available in your Sendcloud panel, or after one or two days. This may vary per country or depending on your bank.
- If the first attempt fails, our system will try to debit your account again within 10 days.
Keep in mind that payment is due within 14 days from the date of the invoice. To avoid any extra costs, make sure you pay within this time frame.
Where can you find your invoices?
If you want more insight into your invoices, you can view them in your Sendcloud account in Account > Financial & invoices. Find the invoice that you want to view and click View details. Here you can view the invoice details and download your invoice in PDF or CSV format.
FAQ
Here you will find answers to the most frequently asked questions you may have about the invoicing of paid subscriptions.
General questions
I am currently on my trial period (Lite, Growth or Premium). I would like to keep my subscription and continue shipping with Sendcloud. What do I have to do?
Your plan will automatically be renewed after the trial period if you do not deactivate it.On which days will Sendcloud debit me?
You will be debited for your plan once a month or once a year according to your subscription type. You will receive an email from Sendcloud, after which you will be debited. This can be immediate or take several days, depending on the country where you are based and your bank. Apart from your subscription invoice, you will receive a biweekly invoice with the costs of your created labels. Read more about how we charge you for your labels here.While the payment term is 14 days from the creation of the invoice, Sendcloud will make several attempts to debit your account:
- Our system will attempt to collect the money for the first time shortly after the invoice is created. This can be either right after it is sent to you and available in your Sendcloud panel, or after one or two days. This may vary per country or depending on your bank.
- If the first attempt fails, our system will try to debit your account again within 10 days.
I wanted to switch back to the Free plan, but I forgot to end my paid subscription before the trial period ended. What happens in this case?
Your paid subscription is automatically renewed after the trial. Before that, we will send you several notifications to remind you that your trial is about to end so that you do not miss the date.What is the price per label?
The price per label is a fee that's being charged on top of your subscription price. It's the fee that you pay per created label; this also applies to Unstamped Letters. Keep in mind that these are not the shipping costs, but the price for the creation of the label with our software. If you cancel the label, the label fee will also be cancelled. The price of the fee depends on your subscription plan: Lite (+ 0.10 per label), Growth (+ 0.09 per label), Premium (+ 0.08 per label).Monthly plans
What happens if I cancel my monthly paid subscription during the current month and switch to the Free plan? Will the features I see now in my account change?
You paid for a whole month. Therefore, you will be able to make the most of the features that are included in your current plan until the effective end of your subscription, which is the end of the month.I receive an invoice on the 1st of every month. Which month does the plan invoice correspond to? The previous month or the current month?
The invoice is always for the current (starting) month.I would like to upgrade or downgrade my monthly subscription from a paid plan to a different paid plan (e.g. from Lite to Growth or from Premium to Growth). Will the features change immediately or will the change only be effective from the end of the month?
If you downgrade your plan, you will immediately lose some of the features of your current plan. If a feature is also available in your new subscription, you can of course continue using it. You will receive a credit from us to compensate the change. If you decide to upgrade your plan, you will receive an additional invoice.My trial period ends during the current month (e.g. on 20 December) and I would like to keep my monthly subscription. How will I be invoiced?
We will calculate how many days are left in the month and we will invoice you accordingly.How can I cancel my monthly subscription?
We cannot end the subscription for you. To cancel your subscription, in your Sendcloud panel go to Account > Subscription > Click Switch to the Free > Check the box and click Deactivate. We advise you to do this as soon as possible. Otherwise, your paid subscription will automatically be renewed the next month.If you wish to delete your account instead, go to Account > Scroll down and click Delete account. Your paid subscription will expire upon the next renewal period. When you click Delete, your account will still be active during 6 more months before it’s permanently removed.
Yearly plans
I have a yearly subscription, but I would like to modify it (.i.e. downgrade or upgrade my plan). Can I do this?
No, yearly plans cannot be modified before the end of the subscription period.What's the effective start date of my yearly subscription?
Your yearly subscription will officially start when your trial period ends. Then you will be invoiced for a full year. Eg.: if your yearly subscription starts on 1 May 2022, you will be invoiced until 1 May 2023. If you do not cancel your subscription, the next invoice will follow for 2023-2024.How can I cancel my yearly subscription?
We cannot end the subscription for you. To cancel your subscription, in your Sendcloud panel go to Account > Subscription > Click Switch to the Free > Check the box and click Deactivate. Your paid subscription will still be active until the next renewal date (end of the 1-year plan). This way, you will be able to make the most of the features included in your plan until the end of the subscription period.If you wish to delete your account instead, go to Account > Scroll down and click Delete account. Your paid subscription will be automatically cancelled. When you click Delete, your Free account will still be active during 6 more months before it's permanently removed.