Purpose: view the shipping conditions of international delivery provider FedEx.
Related articles
FedEx shipping methods and availability depend on your country and whether you use Sendcloud rates or your own FedEx contract.
To see which FedEx services are available in your location, please refer to the country-specific version of this article: UK — Spain — France — Germany / Austria — Italy — BNL
International
🌍 Sender Responsibility for Duties and Taxes
When shipping international with FedEx, duties and taxes are handled differently depending on the shipment value. If a recipient refuses to pay these charges, the sender becomes responsible for covering the costs.
Shipment value under $800: Duties and taxes are invoiced after delivery. Since the parcel cannot be returned, the sender will receive an invoice for the amount owed.
Shipment value over $800: Duties and taxes must be paid before delivery. If the payment is not completed on time, the shipment will be returned to the sender (RTS).
FedEx International Connect Plus ®
A reliable delivery solution for e-commerce businesses that allows retailers to ship internationally. This shipping method is available from the Netherlands, France, Italy, Germany, Austria, Spain, Belgium and the UK.
Additional shipping method functionalities:
- For shipments from NL, FR, IT, DE, AT, ES, BE, GB
- Pick-ups are included, and drop-off is available at one of the FedEx locations
- Optional with signature: FedEx International Connect Plus® - Signature
- Utilises a global network of local delivery providers
- Fully trackable via a single shipping label across multiple tracking systems
- Incoterm DAP
- 1 delivery attempt. If this attempt fails, you can schedule a second delivery attempt (whether this is possible depends on the country) or decide to have it delivered at a FedEx location. If the package is not retrieved within 14 days, it will be returned to the sender. FedEx will send an email to the customer with the necessary instructions.
Characteristics of the parcel:
- Maximum weight: 32.5 kg*
- Maximum length: 121 cm
- Maximum width: 76 cm
- Maximum dimensions (1xL + 2xW + 2xH): 266 cm
Additional Screening and Prohibited Items for International Shipments
All parcels from Europe to the USA, Canada, Latin America, and Australia (except shipments under 453 grams) will undergo additional screening by FedEx before entering the network. Shipments in original packaging, such as perfume boxes, wine crates, or electronics, are exempt from visual inspection.
Shipments containing prohibited items, such as Liquids, Aerosols, Gels (LAGs), or electrical/electronic devices (e.g., hairdryers or phones) in the same package will be rejected and returned to the sender. These items must be shipped separately. Additionally, shipments, where the contents do not match the item declaration on the Air Waybill (AWB), will also be rejected and returned.
Shipping locations:
CA,ID,KH,KR,LA,MO,MY,PH,TH,TL,TW,VN,AE,AM,AZ,BD,BH,BN,BT,DZ,EG,GE,IL,IN,JO,KW,LB,LK,LY,MA,NP,OM,PK,PS,QA,SA,TN,YE,AG,AI,AR,AW,BB,BM,BO,BQ,BR,BS,BZ,CL,CO,CR,CW,DM,DO,EC,GD,GF,GP,GT,GY,HN,HT,JM,KN,KY,LC,MF,MQ,MS,MX,NI,PA,PE,PR,PY,SR,SV,SX,TC,TT,UY,VC,VE,VG,VI,ZA,AF,AO,AS,BF,BI,BJ,BW,CD,CG,CI,CK,CM,CV,DJ,ER,ET,FJ,FM,FO,GA,GH,GL,GM,GN,GU,IQ,KE,KG,KZ,LR,LS,MG,MH,ML,MN,MP,MR,MU,MV,MW,MZ,NA,NC,NE,NG,PF,PG,PW,RE,RW,SC,SN,SY,SZ,TD,TG,TM,TO,TZ,UG,UZ,VU,WF,WS,ZM,ZW,CN,HK,AU,NZ,US,JP,SG,BE,LU,DE,FR,AT,DK,MC,AD,ES,GI,IE,IT,BG,CZ,EE,FI,GR,HR,HU,LT,LV,PL,PT,RO,SE,SI,SK,CH,LI,NO,AL,BA,CY,IS,MD,ME,MK,MT,RS,TR,UA,GB,CU,NL
Returns
FedEx International Economy® Returns
A cost-saving international shipping solution for when you're not in a hurry. This can be used to return parcels to the Netherlands and Spain. See list of available "from" countries below*.
Additional shipping method functionalities:
- For shipments to NL, FR, IT, DE, AT, ES, BE, GB
- Drop-off is available at one of the FedEx locations
- Fully trackable via a single shipping label across multiple tracking systems
- 1 delivery attempt. If this attempt fails, you can schedule a second delivery attempt (whether this is possible depends on the country) or decide to have it delivered at a FedEx location. If the package is not retrieved within 14 days, it will be returned to the sender of the return shipment. FedEx will send an email to the recipient of the return with the necessary instructions.
Characteristics of the parcel:
- Maximum weight: 68 kg**
- Maximum length: 121 cm
- Maximum width: 76 cm
- Maximum dimensions (1xL + 2xW + 2xH): 266 cm
Additional Screening and Prohibited Items for International Shipments
All parcels from Europe to the USA, Canada, Latin America, and Australia (except shipments under 453 grams) will undergo additional screening by FedEx before entering the network. Shipments in original packaging, such as perfume boxes, wine crates, or electronics, are exempt from visual inspection.
Shipments containing prohibited items, such as Liquids, Aerosols, Gels (LAGs), or electrical/electronic devices (e.g., hairdryers or phones) in the same package will be rejected and returned to the sender. These items must be shipped separately. Additionally, shipments where the contents do not match the item declaration on the Air Waybill (AWB) will also be rejected and returned.
*Shipping locations:
CA,ID,KH,KR,LA,MO,MY,PH,TH,TL,TW,VN,AE,AM,AZ,BD,BH,BN,BT,DZ,EG,GE,IL,IN,JO,KW,LB,LK,LY,MA,NP,OM,PK,PS,QA,SA,TN,YE,AG,AI,AR,AW,BB,BM,BO,BQ,BR,BS,BZ,CL,CO,CR,CW,DM,DO,EC,GD,GF,GP,GT,GY,HN,HT,JM,KN,KY,LC,MF,MQ,MS,MX,NI,PA,PE,PR,PY,SR,SV,SX,TC,TT,UY,VC,VE,VG,VI,ZA,AF,AO,AS,BF,BI,BJ,BW,CD,CG,CI,CK,CM,CV,DJ,ER,ET,FJ,FM,FO,GA,GH,GL,GM,GN,GU,IQ,KE,KG,KZ,LR,LS,MG,MH,ML,MN,MP,MR,MU,MV,MW,MZ,NA,NC,NE,NG,PF,PG,PW,RE,RW,SC,SN,SY,SZ,TD,TG,TM,TO,TZ,UG,UZ,VU,WF,WS,ZM,ZW,CN,HK,AU,NZ,US,JP,SG,MC,AD,GI,BG,GR,HR,PT,RO,SK,LI,AL,BA,CY,IS,MD,ME,MK,MT,RS,TR,UA
FedEx® Regional Economy Returns
A cost-saving European shipping solution for when you're not in a hurry. This can be used to return parcels to the Netherlands and Spain. See list of available "from" countries below*.
Additional shipping method functionalities:
- For shipments to NL, FR, IT, DE, AT, ES, BE, GB
- Drop-off is available at one of the FedEx locations
- Fully trackable via a single shipping label across multiple tracking systems
- 1 delivery attempt. If this attempt fails, you can schedule a second delivery attempt (whether this is possible depends on the country) or decide to have it delivered at a FedEx location. If the package is not retrieved within 14 days, it will be returned to the sender of the return shipment. FedEx will send an email to the recipient of the return with the necessary instructions.
Characteristics of the parcel:
- Maximum weight: 68 kg**
- Maximum length: 121 cm
- Maximum width: 76 cm
- Maximum dimensions (1xL + 2xW + 2xH): 266 cm
*Shipping locations:
BE,LU,DE,AT,DK,FR,ES,IE,IT,CZ,EE,FI,HU,LT,LV,PL,SE,SI,CH,NO,GB,NL
Pick-up
You can schedule incidental pick-ups with FedEx through your Sendcloud panel. For more information on requesting an incidental pick-up, read our How can I request a parcel pickup? article.
The pickup requests can only be scheduled for the same day or the next business day. Attempting to schedule a pickup for any later date will result in an error: "Pickup Date too far in the future."
Fixed pick-ups: with FedEx with Sendcloud are free of charge and available if you ship >10 parcels per pickup. To arrange fixed pickups, contact our Support team, providing them with the information below.
Needed information to arrange fixed pickups
- Name of the merchant
- VAT number
- Contact person
- Phone number
- Pickup address
- ZIP/City
- Pickup frequency (choose from 5 times a week, 4 times a week, 3 times a week, 2 times a week, 1 time a week)
- Days of the week (choose from Monday to Friday)
- Preferred pickup time
- Approximate weight of parcels in kg
- Size of parcels (choose from envelope/small/medium/large)
- Average number of parcels per pickup
- Any additional information needed for the carrier
FedEx Pickup Requirements
For international shipments collected from unknown businesses or residential addresses, FedEx now requires an ID check to ensure the authenticity of the shipment. This policy mandates the following:
ID Verification:
Couriers must request a valid photo ID from the person handing over the shipment, regardless of its contents. The identification should match the individual presenting the shipment. If the person declines to provide valid identification, the shipment should be refused.
Shipping Document Review:
Couriers should carefully inspect the shipping documents, focusing on the content description. Shipments will be rejected and returned to the sender under the following conditions:
- Prohibited Items: Shipments containing Liquids, Aerosols, and Gels (LAGs) packed alongside electrical or electronic devices (e.g., hairdryers, mobile phones, or devices with batteries) will be rejected. These items must be shipped separately.
- Content Mismatch: If the contents do not match the item declaration on the Air Waybill (AWB), the shipment will also be rejected and returned.
FedEx Shipping methods with a direct contract
FedEx Europe First®
A premium service for international shipments that delivers your parcel to your customer's door the very next morning before 10 am.
Shipping method features:
- For shipments from NL, BE, DE, ES, FR, IT, GB, AT
- Parcels are delivered the next morning
- Delivery time window is between 9-10 am in most major European cities*
- Available for both B2C and B2B shipments
- A total of 2 delivery attempts will be made before the parcel is returned to sender
- Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected
- Recipients receive status updates via tracking email or SMS message
*Service availability and transit times depend on selected origin and destination zip codes
Additional shipping method functionalities:
- Age check
- Signature required
- Home address only
- Incoterm DDP or DAP*
*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to.
Characteristics of the parcel:
- Maximum weight: 68kg
- Maximum length: 274cm
- Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code:
AT,BE,CZ,DK,FI,FR,GB, GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,GB,CH,NO
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.)
FedEx® First
An express domestic shipping service designed for urgent shipments, delivering documents and parcels up to 68 kg by early morning on the next business day.
Shipping method features:
- Available for domestic shipments in selected countries.
- Early morning delivery by 10:00 AM.
- Available for both B2C and B2B shipments.
- A total of 2 delivery attempts will be made before the parcel is returned to the sender.
- Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected.
- Recipients receive status updates via tracking email or SMS message.
Additional shipping method functionalities:
- Tracked shipping for full visibility.
- Home address only option available.
- Multicollo shipments supported.
Characteristics of the parcel:
- Maximum weight: 68 kg
- Maximum length: 274 cm
- Maximum dimensions (1×L + 2×W + 2×H): 330 cm
Shipping locations by country code:
- Available for domestic shipments within: AT, BE, DE, ES, FR, IT, NL, GB
FedEx® Priority Express
A fast and reliable domestic shipping solution that ensures parcels and documents up to 68 kg are delivered by 12:00 PM (midday) on the next business day.
Shipping method features:
- Available for domestic shipments in selected countries.
- Drop-off is available at one of the FedEx locations.
- Guaranteed midday delivery (by 12:00 PM).
- Available for both B2C and B2B shipments.
- A total of 2 delivery attempts will be made before the parcel is returned to sender.
- Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected.
- Recipients receive status updates via tracking email or SMS message.
Additional shipping method functionalities:
- Tracked shipping for end-to-end visibility.
- Home address only option available.
- Multi-parcel shipments supported.
Characteristics of the parcel:
- Maximum weight: 68 kg
- Maximum length: 274 cm
- Maximum dimensions (1×L + 2×W + 2×H): 330 cm
Shipping locations by country code:
- Available for domestic shipments within: AT, BE, DE, ES, FR, IT, NL, GB
FedEx® Priority
A reliable domestic shipping option for documents and parcels up to 68 kg, ensuring delivery by the end of the next business day.
Shipping method features:
- Available for domestic shipments in selected countries.
- Drop-off is available at one of the FedEx locations.
-
End-of-day delivery on the next business day.
Important: Delivery to remote areas can take up to 7 days. - Available for both B2C and B2B shipments.
- A total of 2 delivery attempts will be made before the parcel is returned to sender.
- Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected.
- Recipients receive status updates via tracking email or SMS message.
Additional shipping method functionalities:
- Tracked shipping for full visibility.
- Home address only option available.
- Multi-parcel shipments supported.
Characteristics of the parcel:
- Maximum weight: 68 kg
- Maximum length: 274 cm
- Maximum dimensions (1×L + 2×W + 2×H): 330 cm
Shipping locations by country code:
- Available for domestic shipments within: AT, BE, DE, ES, FR, IT, NL, GB
FedEx® Economy (UK only)
A cost-effective domestic shipping service for documents and parcels up to 68 kg, offering delivery at the end of the business day within 2-3 days.
Shipping method features:
- Available for domestic shipments within the UK only.
- Drop-off is available at one of the FedEx locations.
- Cost-effective option with a transit time of 2-3 business days.
- Available for both B2C and B2B shipments.
- A total of 2 delivery attempts will be made before the parcel is returned to sender.
- Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected.
- Recipients receive status updates via tracking email or SMS message.
Additional shipping method functionalities:
- Tracked shipping for full visibility.
- Home address only option available.
- Multi-parcel shipments supported.
Characteristics of the parcel:
- Maximum weight: 68 kg
- Maximum length: 274 cm
- Maximum dimensions (1×L + 2×W + 2×H): 330 cm
Shipping locations by country code:
- Available for domestic shipments within: United Kingdom (GB) only
FedEx International Economy®
A budget-friendly international shipping method that delivers your parcel within 2-3 days.
Shipping method features:
- For shipments from NL, BE, DE, ES, FR, IT, GB, AT
- Drop-off is available at one of the FedEx locations
- Both import and export shipments are delivered within 2-3 days
- Available for both B2C and B2B shipments
- A total of 2 delivery attempts will be made before the parcel is returned to sender
- Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected
- Recipients receive status updates via tracking email or SMS message
Additional shipping method functionalities:
- Age check
- Signature required
- Home address only
- Incoterm DDP or DAP*
*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to.
Characteristics of the parcel:
- Maximum weight: 68kg
- Maximum length: 274cm
- Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code:
Standard: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC
Incoterm DAP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VE,VN,VG,VI,WF,ZM,ZW
Incoterm DDP: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BG,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,MC,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VE,VN,VG,VI,WF,ZM,ZW
AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES (Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.)
FedEx International Priority®
Choose this express service to have your documents and boxes delivered next day, door-to-door across Europe.
Shipping method features:
- For shipments from NL, BE, DE, ES, FR, IT, GB, AT
- Drop-off is available at one of the FedEx locations.
- Both import and export shipments are delivered the next day
- Available for both B2C and B2B shipments
- A total of 2 delivery attempts will be made before the parcel is returned to sender
- Delivery to a neighbor is possible if the recipient is not home and if the shipping functionality Home address only is not selected
- Recipients receive status updates via tracking email or SMS message
Additional shipping method functionalities:
- Age check
- Signature required
- Home address only
- Incoterm DDP or DAP*
*Please note that choosing incoterm DDP or DAP will affect the list of countries you can ship to.
Characteristics of the parcel:
- Maximum weight: 68 kg
- Maximum length: 274 cm
- Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code:
Standard: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC
Incoterm DAP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VN,VG,VI,WF,ZM,ZW
Incoterm DDP: AF,AL,AS,AD,AO,AI,AG,AR,AM,AW,AU,AZ,BS,BH,BD,BB,BZ,BJ,BM,BT,BO,BQ,BA,BW,BR,BN,BF,BI,KH,CM,CA,CV,KY,TD,CL,CN,CO,CG,CK,CR,HR,CW,CY,DJ,DM,DO,TL,EC,EG,SV,ER,EE,ET,FO,FJ,GF,PF,GA,GM,GE,GH,GI,GL,GD,GP,GU,GT,GN,GY,HT,HN,HK,IS,IN,ID,IQ,IR,IL,CI,JM,JP,JO,KZ,KE,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,MX,FM,MD,ME,MS,MN,MA,MZ,NA,NP,NC,NZ,NI,NE,NG,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,MK,QA,RE,RO,RW,SM,SA,SN,RS,SC,SG,SX,MF,ZA,KR,LK,VC,SR,SZ,CH,TW,TZ,TH,TG,TO,TT,TN,TR,TC,UG,UA,AE,GB,US,UY,UZ,VU,VA,VN,VG,VI,WF,ZM,ZW
(Please note that this service is for international parcels only, e.g. NL > DE, BE > NL, etc. NL > NL is not possible.)
FedEx Standard® (UK only)
For reliable domestic delivery of parcels to and from the UK.
Please check our "Pickup conditions in the UK" article for more information about pickups.
Additional shipping method functionalities:
- Next Day
- Next Day by 9 am
- Next Day by 10 am
- Next Day by 12 noon
- Next Day Saturday
- Next day Saturday by 9 am
- Next Day Saturday by 10 am
- Next Day Saturday by 12 noon
Shipping method features:
- Choose from FedEx Standard Economy or Standard Next Day
- FedEx Standard Economy shipments are delivered within 24 hours
- Saturday delivery available
- Available for both B2C and B2B shipments
- A total of 2 delivery attempts will be made before the parcel is returned to sender
- Recipients receive status updates via tracking email or SMS message
- Signature on receipt not available
Characteristics of the parcel:
- Maximum weight: 50 kg
- Maximum length: 300 cm
- Maximum width: 150
- Maximum height: 120
Shipping locations by country code:
GB
FedEx Global Returns®
Create cost-effective international return labels for your customers.
Shipping method features:
- For shipments to NL, BE, DE, ES, FR, IT, GB, AT
- Signature on delivery not available
- 2 delivery attempts will be made
Characteristics of the parcel:
- Maximum weight: 68 kg
- Maximum length: 274 cm
- Maximum dimensions (1xL + 2xW + 2xH): 330 cm
Shipping locations by country code:
To country: NL, BE, DE, FR, GB, IT, ES, AT
From country: AT,BE,CZ,DK,FI,FR,GR,DE,HU,IE,IT,LU,NL,PL,PT,SI,SK,SE,ES,BG,CY,EE,HR,LV,LT,MT,RO,MC
FedEx Electronic Trade Documents for paperless commercial invoice:
With the FedEx Electronic Trade Documents (ETD) service, you can simplify your international shipments by uploading customs documents electronically.
Please note that the list of countries supporting FedEx ETD may change over time.
To view the most up-to-date list of supported countries, please refer directly to the official FedEx documentation:
👉 FedEx Commercial Invoice Country List (PDF)
FedEx claims
| Issue type | Deadline |
| Late delivery | 15 calendar days |
| Lost shipment | 30 days |
| Damaged shipment | 21 calendar days |
| Delivered, not received | 30 days |
| Unjustified return | 30 days |
View claim instructions by market
| Market | Local guide |
|---|---|
| Netherlands & Belgium | View guide |
| Germany & Austria | View guide |
| Spain | View guide |
| France | View guide |
| Italy | View guide |
| United Kingdom | View guide |
FAQs
What are the currencies supported by FedEx?
It can happen that you receive an error due to the currency used not being supported by FedEx. Please refer to the list of currencies supported by FedEx.
For international shipments, how many labels do I need to include with my shipment when shipping internationally?
You need to include all required labels with your shipment. The number of labels that print out varies by destination country to facilitate the customs clearance process. Please follow the instructions on the shipping label
For international shipment, what should I do with the copies of the main label ?
you need to affix one international label to the package and place all other labels inside the pouch (among other customs documents or Commercial Invoice)
Like every carrier, FedEx has prepared a document about their General Transport Conditions. If you deviate from the conditions, a surcharge will be charged on your invoice afterwards. When you send with FedEX, you automatically agree to the following conditions:
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