Exchange Shipping Methods – Sendcloud Help Center

Understand what Exchange Shipping Methods are and find out which ones are available in each country.

Purpose: Understand what Exchange Shipping Methods are and find out which ones are available in each country.

Note: Most Exchange Shipping Methods are available only through a direct contract. With a Lite subscription or higher, you can connect your own contract to Sendcloud account. Learn more about our subscriptions here.

What are Exchange Shipping Methods

The exchange service is perfect for customers who want to return an item and get a replacement in one go. This service makes exchanges easy by delivering the new item while picking up the return. It removes the wait time between sending back the old item and getting the new one, giving customers a smooth and quick experience. The delivery driver brings the new item and takes the return at the same time, making the whole process simple and convenient.

Important: Most shipping methods requires the recipient to hand over the return item to the driver before receiving the new package.

Available shipping methods per country

Spain

Carrier	Shipping Methods	Availability
Correos Express	Entrega Plus methods	Available via Sendcloud
CTT Express	Retorno methods	Direct contract only
GLS	GLS BusinessParcel ExchangeService GLS Exchange	Direct contract only
Nacex	NACEX Swap 0-40 kg NACEX Swap Cash on Delivery 0-40 kg	Direct contract only
SEUR	SEUR Cambio 24 0-30kg SEUR Cambio 48 0-30kg	Direct contract only
Tipsa	Tipsa Retorno Standard 0-40kg Tipsa Retorno Premium 0-40kg Tipsa Retorno Economy 0-40kg	Direct contract only

United Kingdom

Carrier	Shipping Methods	Availability
Parcelforce Express	Parcelforce Express 24 - Exchange 0-30kg Parcelforce Express 10 - Exchange 0-30kg Parcelforce Express AM - Exchange 0-30kg	Direct contract only

Italy

Carrier	Shipping Methods	Availability
GLS National Express	GLS National Express - ExchangeService 0-70kg	Direct contract only
Poste Delivery Business	Express Andata e Ritorno	Direct contract only

All countries

Carrier	Shipping Methods	Availability
UPS	UPS Express Saver Return - Exchange UPS Express Saver Return - Exchange 0-70kg - incoterm DDP UPS Express Saver Return - Exchange 0-70kg - incoterm DAP UPS Standard Return - Exchange UPS Standard Return - Exchange 0-70kg - incoterm DDP UPS Standard Return - Exchange 0-70kg - incoterm DAP	Direct contract only

Note: if you are shipping with a direct contract, contact your carrier account manager to activate and discuss the terms and conditions of an Exchange Shipping Method.