Purpose: In this article, we explain the surcharges for CTT Express.

Please note: The carrier may change the shipping prices and/or surcharges mentioned below, therefore these prices may be subject to change. Even though we aim to inform you to the best of our abilities, no rights can be derived from the information provided below.

National

Mileage courier

For delivery services before 10 AM or Saturday before 2 PM, an extra fee of 1.06 EUR will be charged.

Handling at destination

If the driver has to wait at the destination or origin location, a fee of 10.89 EUR will be charged. There's a maximum of 10 minutes.

Validating ID number (DNI)

If you want to request a POD with the ID number, there's a fee of 1.43 EUR.

SMS notification

0.10 EUR will be charged for every parcel status update per SMS.

Assistant/Messenger

This service has a minimum requirement of 1 hour. If you decide to use this service, you'll have to request it via CTT Express directly. You can be invoiced an additional surcharge from expenses generated at Sendcloud. The price is 32.80 EUR per hour.

Fourth delivery attempt

There are 3 delivery attempts included. If there's a fourth one needed a surcharge of 3.42 EUR will be applied.

Van services (not included at Sendcloud)

If you have any special requests for pallet delivery, you can contact CTT Express directly. The costs for these services are:

Delivery to address via van: 500 kg 13.51 EUR / 1500 kg 20.26 EUR
Costs per kilometer made via van: 500 kg 1.06 EUR / 1500 kg 1.22 EUR
Minimum fee charged per van service: 500 kg 33.26 EUR / 66.53 EUR

Excess weight

If your parcel exceeds the maximum weight, a surcharge will apply. If your parcel is over the 40kg but below 70kg, the surcharge is 9.90 EUR.

If your parcel is over 70kg, an additional fee of 0.50 EUR per kg will be charged; this goes up to 300kg.

Excess size

If your parcel exceeds the maximum dimensions, a surcharge will apply. If the sum of your parcel (L + W + H) is over the 240cm but below 300cm, the surcharge is 9.90 EUR.

If the sum of your parcel exceeds the 300cm, an additional fee of 5.00 EUR per extra 10cm will be charged.

Excess on one side

An additional fee of 4.00 EUR will be applied when any of the measurements exceed 150cm to 200 cm
An additional fee of 8.00 EUR will be applied when any of the measurements exceed 200cm to 400cm
An additional fee of 5.00 EUR for every 10cm will be applied when any of the measurements exceed 400cm

International

POD

If you request a POD, you'll receive a surcharge of 6.71 EUR.

RWA additional fee

When the address of the shipment is incorrect, manual work from CTT Express is required. This leads to an extra fee o 13.45 EUR.

Remote areas

When you ship to a remote area, a surcharge of 16.13 EUR will be taken into account.

Priority

If you place a priority sticker on your parcel a fee of 22.40 EUR will be charged.

Returned (undelivered)

A shipment that is being returned to you, because it couldn't be delivered will be charged the same amount as the outbound price.

Export processing (SAD)

Parcels shipped to a destination outside of the EU receive a surcharge of 11.20 EUR

Handling fee

A surcharge of 28 EUR will apply when:

The real weight is above 30 kg
Any of the measurements exceed L 120cm x W 120 cm x H 150 cm

Non-conveyable

An additional surcharge of 11.20 EUR will apply when the real weight is below 30 kg but any of the measurements exceed L 240cm x W 120 cm x H 180 cm

Non-stackable

An additional fee of 33.60 EUR applies to any shipment that contains at least one non-stackable item. Non-stackable means that an item, parcel, or pallet cannot be placed on top of another. (Note: this surcharge does not offer any guarantees from CTT Express)

Please carefully read the shipping conditions to avoid the above surcharges. Make sure that you stay well within the permitted dimensions and ensure that the packaging meets the correct criteria.