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Squarespace integration

Louise Thomasson
  • Updated

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Topic: Learn how to easily connect your Squarespace website with Sendcloud.

Step 1. Connect Squarespace with your Sendcloud account

  1. Login to your Sendcloud account and go to Settings > Integrations
  2. Find Squarespace in the list of available integrations and click Connect
  3. Enter a name for the integration and click Save 
  4. Once you click save, click on the Go to configuration button which has now appeared

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  5. You will be redirected to the authorization page of Squarespace, where you can enter your credentials to confirm the connection. 

Step 2. Configure your integration

Once you've logged into Squarespace, you will be redirected to the Sendcloud configuration page.

International Shipping 

Sendcloud will automatically generate customs documentation for parcels with a shipping destination outside the EU. On the configuration page, you can select some options which will be used as input for generating customs documentation for international shipments. 

If you don't plan on shipping parcels internationally, you can skip this section. You can always return to this page to select your configuration at a later date. You will still need to press Save at the bottom of the configuration page to complete setup. 

Default shipment type

Select the default type of shipment which will apply to most of the items you ship. The most commonly used value is “Commercial goods”. 

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Product data

In order to generate accurate customs documentation, Sendcloud needs information about the HS Code and country of origin for every product you sell on your Squarespace website.

There are two means of providing Sendcloud with this information:

  1. CSV file upload
    Use the Choose File button to upload a CSV file containing three comma-seperated values (product_sku, hs_code, and country of origin - must be ISO 2 code) for each of your products (as shown in the example below). Once the file is uploaded, the values per product_sku will be shown on screen, where you can manually edit or delete uploaded rows. 

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  2. Manual product mapping 
    You can manually enter the Product SKU, HS Code and Country of origin for more items by entering the correct information and clicking the Add button. Unmapped SKUs will be set with the default HS code and Country of origin values. 
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    To edit a row, click the Edit button. To delete a row, click the X button. squarespace-5.jpg
  3. Set values for unmapped products
    Finally, you can set a default Country of Origin and HS Code value which will automatically apply to any products which are not included in the CSV file or not yet mapped. This will prevent items from being entered onto the customs documentation with missing values. 

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Note: If orders are not importing, disconnecting and reconnecting the integration typically restores normal operation. If the issue persists, please contact support for further assistance.

Shipment notifications

You can enable or disable the sending of email notifications from Squarespace. If you prefer to use your own branded tracking notification emails via Sendcloud, you may want to disable this feature. 

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Service point delivery

To learn how to configure service point delivery, read our detailed article Service points for Squarespace. Here you will find all the steps so that your customers can have their packages delivered at their local service point.

Label generation

When an order is created in Squarespace, the shipping label and tracking number will not be automatically generated in Sendcloud. Instead, the order will be automatically synced to your Sendcloud panel and appear under Shipping > Orders > Incoming orders overview. From here, you can edit individual order details (such as customer address data and shipping method) and print shipping labels.

You can find out more about how to process your orders in Sendcloud here. 

If an order is imported into Sendcloud with invalid fields in the address or item details, it will appear as an error. You can edit the order by clicking the pencil_icon.png icon next to an order to update the missing or incorrect information, before proceeding to create the label. 

Tip: You can use shipping rules to automatically assign a shipping method to incoming orders, based on a set of pre-defined conditions. This doesn't apply to orders shipping to a service point, as these are imported into Sendcloud with an appropriate service point delivery shipping method assigned to them.

Update the integration configuration

If you need to update the configuration for your Squarespace integration, you can do so any time via your Sendcloud account. 

  1. In your Sendcloud account, go to Settings > Integrations
  2. Find Squarespace in the list of integrations and click Configure
  3. click on the button Go to configuration

Related articles

→ Service points for Squarespace