Shiphero Integration

Purpose: Learn how to easily connect Shiphero with Sendcloud. You don't need any development skills, and you can do it in less than 5 minutes by following the next steps. 

What do I need to connect?

In order to connect your account to Sendcloud, it's important to complete a few steps first, both in Sendcloud and in Shiphero. The most important steps are:

• A fully set up account
• Products
• Warehouses
• Printers/workstations (it works also without them, but we recommend doing so)
• Orders
• A fully set up account on Sendcloud
• Sender address
• Invoice address and direct debit
• Activated carriers

If the above steps have already been completed, you can proceed with the integration in Sendcloud.

Step 1 - Connect Shiphero

1. Login to your Shiphero account
2. In your main panel, navigate to the Shipping menu and select Carriers
   
   
   
3. From the drop-down menu, select Sendcloud. You will see a window pop up to connect your Sendcloud account.
4. Choose default profile, add your warehouse.
5. Next, you need to add your integration ID, public key and secret key. You will obtain these in the following steps (6 and 7) 
   
    
6. Go to Sendcloud and navigate to Settings > Integrations and select Sendcloud API
   
   
   
7. Enter the name of the integration (e.g. "Shiphero") and click Save. The page should update and render your public and secret keys. Copy and paste them into the Shiphero connection screen (step 5 above) 
   
   
   
   Please note: you will also need to enter the integration ID. The easiest way to find your ID is via the URL from the integration settings page (when the API keys were generated in Sendcloud):
   
   
8. After you have inserted all the keys and the ID, the pop-up window on the Shiphero page should appear as follows:
   
   
   As soon as you click on connect, a pop-up will appear confirming that your account has been linked.

Step 2 - Print your labels

1. Once you have a new order, navigate to the Pack & Ship Orders menu
   
   
   
2. You will be redirected automatically to the Shipping platform in Shiphero
3. Click on the order for which you want to print a label/labels. Here you can adjust the shipping address, choose a box size or change the shipping method.
4. If you want to change the shipping method, click on the pencil icon
5. Once you have clicked on the Pencil Icon, you can see which shipping methods are available. Search for Sendcloud and the popup will shop you a list of all the carriers you have activated in your Sendcloud account:
   
   
6. Select the shipping method you need or skip the step if you already have the right method you want to use
7. If you want to print your label, click on print labels, select all parcels and click on print
8. Once you have clicked on print, the label will be printed on your connected printer/workstation

If you want to check your created labels, all you need to do is navigate back to the manage orders menu in ShipHero. Scroll down and on the right-hand side, you will see two elements: Shipment info and Shipments. These two fields contain information about your label, selected carrier, shipping method, tracking number, and label cost, here you can also see an overview of your label.