Purpose: Check the surcharges that UPS applies when your package does not comply with its general shipping conditions.
Shipping Charge Correction Audit Fee
A shipping charge correction audit fee will be applied if the adjusted shipping charge during an invoice period exceeds 25% of the original net revenue of the shipment.
This fee is calculated per account number, based on the total shipping charge corrections billed during the applicable invoice period.
Fees:
- €1.70 per shipment subject to a shipping charge correction during the invoice period.
- 8% of the total shipping charge corrections during the invoice period.
For more information, see the Shipment Size and Weight and Zone and Rates pages on the UPS website.
How to avoid weight surcharges
Which shipping method should I choose?
The package weighs 2 kg but has a volume weight of 34 kg, then the shipping method of 34 kg must be chosen.
The package weighs a pack of 27 kg, but if the volume weighs 8 kg then the shipping method of 27 kg must be chosen.
In addition to being aware of the volume weight, good packaging is also essential.
How do I calculate the volumetric weight?
UPS uses the following formula:
L= length in cm
W= Width in cm
H = Height in cm
(L x W x H) / 5000
Address changes (requested by the end customer)
You can have your shipment picked up from your home or office by scheduling a collection service online at ups.com or by calling UPS directly. UPS will pick up all packages with a single collection service request. A collection service may be scheduled for the same day or a future day.
On-call collection service charge applies for Electronic Return Label, Print Return Label, and regular or alternate address pickup. Cash payments are available for on-call collection service. Charges differ based on the collection service request type:
Future-day deliveries
- Alternative address (Future day-Phone): €1.07
- Alternative address (Future day-Web): €0.85
- Alternative address for UPS Returns Ground service (Future day-Phone): €1.07
Same-day deliveries
- Alternative Address (Same day-Phone): €1.80
- Alternative address for UPS Returns Ground service (Same day-Phone): €1.80
- Alternative address (Same day-Web): €1.60
Additional Handling Service - €5.20 per package
The Additional Handling Service applies to packages that require special handling due to their size, weight, or packaging.
Additional Handling applies to:
- Any article encased in an outside shipping container made of metal or wood.
- Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully enclosed in a corrugated cardboard container.
- Any package with the longest side exceeding 100 cm or the second-longest side exceeding 76 cm (30 inches).
- Any import, export, or domestic package with an actual weight greater than 25 kg.
- Any shipment where the average package weight exceeds 25 kg but individual weights are not specified on the source document or UPS automated shipping system.
UPS reserves the right to assess the Additional Handling Charge at its sole discretion if a package requires special handling.
Due to additional processing, UPS does not provide a money-back guarantee for shipments requiring Additional Handling. Shipping charges will not be refunded if delivery is delayed for these shipments.
Undeliverable shipments
When UPS has taken measures to try to deliver any Worldwide shipments, but has been unsuccessful, they will process your shipment acting on your instructions. The transportation cost and a surcharge will be charged to the sender for the processing of each such un-deliverable shipment.
For all shipments within the EU and within your Spain, we will automatically return your shipment by UPS Standard service (where available). Transportation and fuel charges will apply for the return.
The surcharge for undeliverable shipments is the same as the outbound shipping costs.
Over Maximum Limits - €106.20 per package
Packages are not accepted for transportation if they meet any of the following criteria:
- Actual weight exceeds 70 kg (150 lbs).
- Length exceeds 274 cm (108 inches).
- Total length and girth combined exceeds 400 cm (157 inches) (girth = (2 × width) + (2 × height)).
If such packages are found in the UPS small package system, they will be subject to an Over Maximum Limits surcharge in addition to all other applicable charges.
Packages exceeding 400 cm (157 inches) in length and girth combined are also subject to the Large Package Surcharge.
Large Package Surcharge - €24.20 per package
A Large Package Surcharge applies when a package’s length plus girth (girth = (2 × width) + (2 × height)) exceeds 300 cm but does not exceed the maximum UPS size of 400 cm.
Large Packages are subject to a minimum billable weight of 40 kg, in addition to the Large Package Surcharge.
Prohibited Article - €280.20
UPS does not accept the transportation of prohibited items. If UPS becomes aware that a package contains any prohibited item, the shipper will be required to pay an additional minimum administrative fee.
Fee: €149.90 minimum administrative fee, plus any other applicable charges.
Payment of this fee does not limit or exclude the shipper’s liability for non-compliance with the UPS Terms and Conditions of Carriage. Additionally, it does not imply that UPS accepts responsibility for such prohibited items or waives any rights regarding their transportation.
For more detailed information, see the list of prohibited and restricted items prepared by UPS.
Import fees
UPS charges the following fees when a parcel is imported. Sendcloud will forward these costs to you (the merchant):
- Import duties: The Import duties are determined based on the HS Code and their corresponding import duty rate x (times) value of the goods.
- Import VAT: It's calculated as follows: tax rate of the importing country x (times) the value of the goods. The import VAT charged can be deducted as input tax in your regular VAT return for the relevant period. As a result, the import VAT doesn't constitute an additional cost for you.
- Provision costs: In the event that UPS pays import duties, VAT, and other government charges on behalf of the paying party in advance, then the carrier will charge you a provision fee based on the intrinsic value of the shipped goods and the advanced amount. These are the costs: €7.65 per shipment with an intrinsic value less than or equal to €22, with a minimum of €15.90; or 4 % of the advanced amount when the intrinsic value of the goods exceeds €22.
Special Handling of Undeliverable Shipments Surcharge - €7.16
If UPS has attempted to deliver a worldwide shipment but was unsuccessful, the shipment will be processed based on the shipper’s instructions. The transportation cost and a surcharge will be charged to the shipper for handling the undeliverable package.
For shipments within the EU and within your country, UPS will automatically return the package using UPS Standard service (where available). Transportation and fuel charges will apply for the return.
Missing Package Level Detail Fee - €4.20 per parcel
A fee applies when the shipper does not provide a timely upload of all applicable Package Level Detail (PLD) information to UPS before package pickup (both domestic and international services).
Special Handling of Undeliverable Shipments Surcharge - €7.50
If UPS has attempted to deliver a worldwide shipment but was unsuccessful, the shipment will be processed based on the shipper’s instructions. The transportation cost and a surcharge will be charged to the shipper for handling the undeliverable package.
For shipments within the EU and within your country, UPS will automatically return the package using UPS Standard service (where available). Transportation and fuel charges will apply for the return.
On-Call Collection - €1.85
Schedule a shipment pickup from your home or office by requesting a collection service online at ups.com or by calling 069 66 40 50 60 (local rate). UPS will collect all packages under a single collection request. Pickup can be scheduled for the same day or a future date.
Applies to:
- Electronic Return Label
- Print Return Label
- Regular or alternate address pickup
Charges vary based on the request type:
- Same Day by Phone
- Same Day on the Web
- Future Day by Phone
- Future Day on the Web
Exceptions (No Charge Applies):
- Customers with an established daily collection agreement.
- Return package collections included in the UPS 1 Attempt and UPS 3 Attempts Returns Plus services.
- If a UPS 1 Attempt Returns Plus collection fails, all subsequent attempts will be charged.
- Collections containing international shipments to destinations outside the European Union within the pickup stop.
Receiver or Third Party Refuses to Pay - €14.60
If the receiver or a third party is designated to pay transportation charges but the bill-to-account is incorrect or missing, UPS will search its records for the correct account number.
Whether or not the account number is found, a processing fee per shipment is billed back to the shipper.
Inspection Fee - €19.45
During customs clearance, shipments may be selected for inspection. If a package undergoes an inspection, an additional fee will be applied (applied for both import and export).
UPS Import Control
This service enables shippers to manage import shipments from over 120 countries. Using advanced technology, users can control customs documentation, delivery speed, and billing options.
- Print Label: €1.95 per package (or per pallet for WW Express Freight)
- Electronic Label: €2.50 per package (or per pallet for WW Express Freight)
- 1 UPS Collection Attempt: €7.40 per package (or per pallet for WW Express Freight)
- 3 UPS Collection Attempts: €10.05 per package
- Commercial Invoice Removal: €20.35 per shipment
For additional information about the fees, please see the document below. Always read these carefully before you ship with this carrier.