Purpose: In this article we explain the surcharges that will apply to your shipment if it does not comply with Mondial Relay's shipping conditions. We also explain what you should look out for when shipping with Mondial Relay.
Surcharges
When a package does not meet the carrier's terms and conditions and/or maximum dimensions, an additional fee may apply. The surcharges will always be invoiced afterwards by the carrier and you can see them on your Sendcloud invoices.
Mondial Relay can modify any weight errors based on the regularly checked weighing equipment. If the difference is major, Mondial Relay is allowed to increase the price of parcels for a given month by 15% (based on the actual weight of the parcels).
If the parcels does not comply with the shipping conditions (dimensions, packaging, weight...), no refund can be made by Mondial Relay because the carrier has already accepted the parcel in service point.
Any parcel that cannot be delivered to its final destination will be transferred to a Mondial Relay regional agency where the customer can pick it up.
Non standard - 27€/Package
This applies to the following situations:
- Parcels whose dimensions and/or maximum weight for a category of service purchased, in
accordance with the Commercial Offer, correspond to a higher category of service - parcels whose minimum dimensions are below 15 x 10 cm, with a thickness of less than 1 cm and/or a weight of less than 100 g;
- parcels that fail to respect one of the provisions in the Packaging Specifications, and especially those with unstable or irregular shapes (spheres, cylinders, coils), parcels that are poorly or only partly packaged, parcels with a protruding part, parcels with non-compliant labeling (reflectance), etc.; and
- in general, any parcel requiring relabelling, repackaging, special manual sorting, or processing.
Non contractual - 105€/Package
The package exceeds the maximum dimensions and weight for L & XL service points.
Oversized parcels (locker) - 2.20€/Package
Surcharge per parcel for any Locker delivery that is impossible due to the parcel not conforming to the maximum authorized dimensions.
Parcel not collected/refused - 2,20€/Package
For packages not collected or refused by the recipient.
Data transmission - 0,30€/Package
Failure to provide accurate, up-to-date information: surname, first name, telephone number, email address, etc.
Restricted products
In general, the following products are not accepted by the carrier:
- All goods covered by national, European and international regulations on dangerous products (dangerous materials classified by the ADR (Agreement concerning the International Carriage of Dangerous Goods by Road), classes 1 to 9 such as, in a non-exhaustive way, explosives, ammunition, gases, flammable, radioactive, toxic or corrosive materials as well as all objects which, by nature or according to their packaging, may present a danger to the environment, the safety of transport equipment, vehicles, or damage the other packages transported.
- All goods that leave stains, products contrary to labor law, and/or likely, by their nature or their packaging, to injure Mondial Relay employees or damage Mondial Relay equipment.
- In addition to items covered by the above restrictions, the following cannot be accepted for international shipment: Shipments requiring Mondial Relay to obtain a license or special authorization for transport, import or export.
- Shipments whose transport, import or export is prohibited by any law or regulation in the country of destination, in particular and without limitation, furs, plants and perishable food, psychotropic drugs.
- Shipments whose packaging contains insults, threats or statements contrary to public order or damaging the image of Mondial Relay.
- The following products are excluded: jewelry, precious stones, precious metals, currencies, banknotes, payment instruments, vouchers, goods traveling under an ATA carnet including display goods, consignments containing human ashes or funerary relics, live or dead animals, category A-B-C-D weapons regardless of the applicable administrative regime, narcotics, works of art, counterfeit products, publications or audiovisual media prohibited by law, food requiring temperature-controlled transport, as well as pre-qualification files, copies of exam.
If the sender gives the above products to Mondial Relay, the carrier will not be held responsible. If the above restrictions are not respected, the sender authorizes Mondial Relay to dispose of the parcels, including abandoning their routing and will compensate Mondial Relay for all costs and consequences.
More information on how to secure your shipments here.
Please read the shipping conditions carefully to avoid the surcharges listed above. Make sure that you respect the dimensions and that the packaging meets the requirements.