Purpose: In this article we explain the surcharges that will apply to your shipment if it does not comply with Mondial Relay's shipping conditions. We also explain what you should look out for when shipping with Mondial Relay.

Please note: The carrier may change the shipping prices and/or surcharges mentioned below, therefore these prices may be subject to change. Even though we aim to inform you to the best of our abilities, no rights can be derived from the information provided below.

Also Note: Due to the 2024 Olympic Games and the Tour de France, there may be delivery disruptions in France this summer. For detailed information, please refer to our dedicated article.

Surcharges

When a package does not meet the carrier's terms and conditions and/or maximum dimensions, an additional fee may apply. The surcharges will always be invoiced afterwards by the carrier and you can see them on your Sendcloud invoices.

Mondial Relay can modify any weight errors based on the regularly checked weighing equipment. If the difference is major, Mondial Relay is allowed to increase the price of parcels for a given month by 15% (based on the actual weight of the parcels).

If the parcels does not comply with the shipping conditions (dimensions, packaging, weight...), no refund can be made by Mondial Relay because the carrier has already accepted the parcel in service point.

Any parcel that cannot be delivered to its final destination will be transferred to a Mondial Relay regional agency where the customer can pick it up.

Non standard - 25.20€/Package

This applies to the following situations:

Parcels whose dimensions and/or maximum weight for a category of service purchased, in
accordance with the Commercial Offer, correspond to a higher category of service
parcels whose minimum dimensions are below 15 x 10 cm, with a thickness of less than 1 cm and/or a weight of less than 100 g;
parcels that fail to respect one of the provisions in the Packaging Specifications, and especially those with unstable or irregular shapes (spheres, cylinders, coils), parcels that are poorly or only partly packaged, parcels with a protruding part, parcels with non-compliant labeling (reflectance), etc.; and
in general, any parcel requiring relabelling, repackaging, special manual sorting, or processing.
Re-labeling, repackaging; Manual handling; Non-compliance with packaging specifications; Dimensions and/or weight of the parcel correspond to a higher service category (e.g., purchase of an S relay, but the parcel corresponds to an L relay size).

Non contractual - 100.20€/Package

The parcel exceeds the maximum dimensions and weight allowed for L and XL size relay points. This condition applies if the parcel is delivered to the agreed destination.

Oversized parcels (locker) - 2.20€/Package

A surcharge of €2 per parcel for any delivery to a Locker that is impossible due to the parcel's dimensions exceeding the maximum allowed dimensions.

Parcel not collected/refused - 2.20€/Package

A charge of €2.20 per parcel for parcels not picked up or refused by the recipient. Reason: Mondial Relay performs additional services to reroute the parcel to the customer (labeling, redirecting the parcel to a Relay Point, etc.).

Data transmission - 0.40€/Package

Failure to provide accurate, up-to-date information: surname, first name, telephone number, email address, etc.

Parcel Billing

Parcel billing is based on the weight declared by the customer, UNLESS the weight measured by Mondial Relay’s weighing tools is higher. If weight information is missing (neither declared nor measured), billing will be based on the average weight of parcels entrusted the previous month. Consistency checks will be implemented on any discrepancies between the weights declared by the customer and those measured by Mondial Relay. In cases of significant differences, Mondial Relay is authorized to adjust the price of the parcels for a month affected by a 15% rate increase (based on the actual weight of the parcels).

Billing of Surcharges for Exceeding Weight Limits

When the actual or volumetric weight of a parcel exceeds the limit allowed by the selected shipping method, the carrier applies additional charges.

How do French carriers apply these surcharges?

Initial label billing
- When a user creates a shipping label, the rate is based on the selected weight range.
- Example: Method X 0-1 kg for a 0.5 kg parcel.
Carrier weight verification
- Upon pickup, the carrier weighs the parcel or applies volumetric weight calculation (L x W x H / 5000).
Billing adjustment if the weight is higher
- If the actual or volumetric weight exceeds the selected range, an additional charge is applied.
- Example: If the parcel weighs 1.5 kg (or if its volumetric weight is 1.5 kg), the billing is adjusted to the next weight bracket (Method X 1-2 kg).
Impact on fuel surcharge

- In some cases, the recalculated weight also affects the fuel surcharge, which is adjusted accordingly.

Why do users see two charges?

This process may appear as a double charge, but it consists of two separate steps:

✅ First charge: Based on the declared weight when creating the shipping label.
✅ Second charge: Adjustment based on the actual or volumetric weight of the parcel.

The carrier does not charge twice for the same label but applies a correction to reflect the final weight.

Restricted products

In general, the following products are not accepted by the carrier:

All goods covered by national, European and international regulations on dangerous products (dangerous materials classified by the ADR (Agreement concerning the International Carriage of Dangerous Goods by Road), classes 1 to 9 such as, in a non-exhaustive way, explosives, ammunition, gases, flammable, radioactive, toxic or corrosive materials as well as all objects which, by nature or according to their packaging, may present a danger to the environment, the safety of transport equipment, vehicles, or damage the other packages transported.

All goods that leave stains, products contrary to labor law, and/or likely, by their nature or their packaging, to injure Mondial Relay employees or damage Mondial Relay equipment.

In addition to items covered by the above restrictions, the following cannot be accepted for international shipment: Shipments requiring Mondial Relay to obtain a license or special authorization for transport, import or export.

Shipments whose transport, import or export is prohibited by any law or regulation in the country of destination, in particular and without limitation, furs, plants and perishable food, psychotropic drugs.

Shipments whose packaging contains insults, threats or statements contrary to public order or damaging the image of Mondial Relay.

The following products are excluded: jewelry, precious stones, precious metals, currencies, banknotes, payment instruments, vouchers, goods traveling under an ATA carnet including display goods, consignments containing human ashes or funerary relics, live or dead animals, category A-B-C-D weapons regardless of the applicable administrative regime, narcotics, works of art, counterfeit products, publications or audiovisual media prohibited by law, food requiring temperature-controlled transport, as well as pre-qualification files, copies of exam.

If the sender gives the above products to Mondial Relay, the carrier will not be held responsible. If the above restrictions are not respected, the sender authorizes Mondial Relay to dispose of the parcels, including abandoning their routing and will compensate Mondial Relay for all costs and consequences.

More information on how to secure your shipments here.

Please read the shipping conditions carefully to avoid the surcharges listed above. Make sure that you respect the dimensions and that the packaging meets the requirements.

General Terms & Conditions